Abstract
The archivist persona is frequently described in terms of passive, introverted attributes, which are then viewed as contributing to critical concerns for the sector, such as a lack of visibility, perceived effectiveness, and funding. This study is the first to assess the archivist persona through a discourse analysis, examining the usage of words promoting value and positive benefits in archival studies publications. Titles and abstracts from research articles published in five prominent journals between 2015 and 2019 were analysed for a set of 57 words connoting value or valuable benefits, including terms such as “innovative”, “positive”, and “strategic.” An identical analysis of research articles published in five knowledge management (KM) publications over the same timeframe was also completed in order to provide a comparative dataset from an adjacent, yet more corporate-embedded information practice. The results demonstrate that archival studies researchers use value words to promote the benefits of their research, but do so at a significantly lower frequency and density when compared to KM. A qualitative analysis of the results shows that archivists leverage a passive lexicon to promote value and benefits, relying on generic adjectives and indirect claims, whereas the lexicon of KM communicates direct, actionable outcomes that more readily align with business stakeholders’ priorities. These findings suggest practical communications recommendations for the archives sector, which could enhance business stakeholders’ perceptions of archivists and the value of archival work.
Similar content being viewed by others
Data availability
The datasets generated during and/or analysed during the current study are available from the corresponding author on reasonable request.
References
Ahmed S (2020) Archivy (n. ~ The discipline of archives) *: everything that’s already been said. Hazine http://hazine.info/archivy-sumayya-ahmed. Accessed 4 Jun. 2020
Andreeva T, Kianto A (2012) Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance. J Knowl Manag 16(4):617–636
Babcock P (2004) Shedding light on knowledge management. HR Mag https://www.shrm.org/hr-today/news/hr-magazine/Pages/0504covstory.aspx. Accessed 12 May 2020
Bartlett JA (2016) The value-added organization: beyond business as usual. Library Leadersh Manag 30(4):1–4
Bartlett CA (1996) McKinsey & Company: managing knowledge and learning. HBS 9–396-357. Harvard Business School Publishing, Boston
Buchanan A (2010) Strangely unfamiliar: ideas of the archive from outside the discipline. In: Hill J (ed) The future of archives and recordkeeping: a reader. Facet, Cambridge, pp 37–62
Caballero C (2002) Strategic planning as a prerequisite to strategic marketing action in libraries and information agencies. Acquis Libr 28:33–59
Cain S (2012a) Quiet: the power of introverts in a world that can’t stop talking. Broadway Books, New York
Cain S (2012b) The power of introverts. TED https://www.ted.com/talks/susan_cain_the_power_of_introverts/transcript. Accessed 15 Jun. 2020
Caswell M (2016) “The archive” is not an archives: acknowledging the intellectual contributions of archival studies. Reconstruction, 16 (1). https://escholarship.org/uc/item/7bn4v1fk. Accessed 23 Jun. 2020
Coakes E, Amar AD, Granados ML (2009) Knowledge management for the twenty-first century: a large comprehensive global survey emphasizes KM strategy. Eur and Mediterr Conf on Inf Syst. https://www.researchgate.net/publication/229039807_Knowledge_management_for_the_twenty-first_century_A_large_comprehensive_global_survey_emphasizes_KM_strategy. Accessed 26 Jun. 2020
Cook T (2011) The archive(s) is a foreign country: historians, archivists, and the changing archival landscape. Am Arch 74(2):600–632
Cox RJ (2005) Archives & archivists in the information age. Neal-Schuman, New York
Craig BL (2000) Canadian archivists: what types of people are they? Archivaria 50:79–92
Currall J, Moss M (2008) We are archivists, but are we OK? Rec Manag J 18(1):69–91
Dalkir K (2017) Knowledge management in theory and practice, 3rd edn. MIT Press, Cambridge
Dewar C, Hirt M, Keller S (2019) The mindsets and practices of excellent CEOs. McKinsey & Company https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/the-mindsets-and-practices-of-excellent-ceos. Accessed 1 Jun. 2020
Dionne M (2002) Marketing the archivist: the history of the society of American archivists’ task force on archives and society. In: Owens I (ed) Strategic marketing in library and information science. Haworth Press, Philadelphia, pp 175–196
Economist Intelligence Unit (2005) Know how: managing knowledge for competitive advantage. http://graphics.eiu.com/files/ad_pdfs/tata_knowhow_wp.pdf. Accessed 12 May 2020
Ezingeard J-N, Leigh S, Chandler-Wilde R (2000) Knowledge management at Ernst & Young UK: getting value through knowledge flows. Proc 21 Int Conf on Inf Syst: 807–822
Fleckner JA (2014) F. Gerald Ham: Jeremiah to the profession. Am Arch 77(2):377–393
Force M (2009) Company history: corporate archives’ public outreach on fortune 100 company websites. Proven J Soc Georgia Arch 27(1):24–50
Garaba F (2015) Dodos in the archives: rebranding the archival profession to meet the challenges of the twenty-first century within ESARBICA. Arch Rec 36(2):216–225
Gauld C (2017) Democratising or privileging: the democratisation of knowledge and the role of the archivist. Arch Sci 17:227–245
Gauld C (2018) The end of archival ideas? In: Brown C (ed) Archival futures. Facet, London, pp 137–154
Gee JP (2010) An introduction to discourse analysis: theory and method, 3rd edn. Routledge, New York
Goldstein MG (1997) The evolving role of in-house business archives: from tradition to flexibility. In: O’Toole J (ed) The records of American business. The Society of American Archivists, Chicago, pp 41–55
Greene MA (2009) The power of archives: archivists’ values and value in the postmodern age. Am Arch 72(1):17–41
Ham FG (1975) The archival edge. Am Arch 38(1):5–13
Ham FG (1981) Archival strategies for the post-custodial era. Am Arch 44(3):207–216
Hunter G (2005) Meeting notes. Eighth annual meeting of the corporate archives forum, 18–20 May 2005 http://www.hunterinformation.com/CAF%202005.pdf. Accessed 2 Jun. 2020
Inkinen H (2016) Review of empirical research on knowledge management practices and firm performance. J Knowl Manag 20(2):230–257
Jasimuddin SM (2006) Disciplinary roots of knowledge management: a theoretical review. Int J Organ Anal 14(2):171–180
Jimerson RC (1989) Redefining archival identity: meeting user needs in the information society. Am Arch 52(3):332–340
Kulkarni UR, Ravindran S, Freeze R (2006) A knowledge management success model: theoretical development and empirical validation. J Manag Inf Syst 23(3):309–437
Lasewicz PC (2015) Forget the past? Or history matters? Selected academic perspectives on the strategic value of organizational pasts. Am Arch 78(1):59–83
Lemieux VL (2010) The records-risk nexus: exploring the relationship between records and risk. Rec Manag J 20(2):199–216
Lerchenmueller MJ, Sorenson O, Jena AB (2019) Gender differences in how scientists present the importance of their research: observational study. BMJ 367:l6573
Lesser E, Prusak L (2004) Creating value with knowledge: insights from the IBM institute for business value. Oxford University Press, New York
Levy SJ, Robles AG (1984) The image of archivists: resource allocators’ perceptions. Society of American Archivists Task Force on Archives and Society, The Society of American Archivists, Chicago
McLeod J, Hare C (2006) How to manage records in the e-environment. Routledge, London
Mooney PF (1997) Archival mythology and corporate reality: a potential powder keg. In: O’Toole J (ed) The records of American business. The Society of American Archivists, Chicago, pp 57–63
Mousavizadeh M, Harden G, Ryan S, Windsor J (2015) Knowledge management and the creation of business value. J Comput Inf Syst 55(4):35–45
Oliver A, Daniel A (2015) The identity complex: the portrayal of archivists in film. Arch Issues 37(1):48–70
Patterson C (2016) Perceptions and understandings of archives in the digital age. Am Arch 79(2):339–370
Pederson AE (2003) Understanding ourselves and others: Australian archivists and temperament. Arch Sci 3:223–274
Procter M (2017) Protecting rights, asserting professional identity. Arch Rec 38(2):296–309
Ray L, Shepherd E, Flinn A, Ander E, Laperdrix M (2013) Funding archive services in England and Wales: institutional realities and professional perceptions. Arch Rec 34(2):175–199
Roe KD (2016) Why archives? Am Arch 79(1):6–13
Schultz CR (1996) Personality types of archivists. Proven J Soc Georgia Arch 14(1):15–35
Schwenk K (2011) Another world possible: radical archiving in the 21st Century. Progressive Librarian 36/37: 51–58. http://www.progressivelibrariansguild.org/PL/PL36_37/051.pdf. Accessed 8 Jun. 2020
Serenko A, Bontis N (2017) Global ranking of knowledge management and intellectual capital academic journals: 2017 update. J Knowl Manag 21(3):675–692
The Society of American Archivists (1985) Archivists’ resource allocators: the next step. The Society of American Archivists, Chicago
Vinkers CH, Tijdink JK, Otte WM (2015) Use of positive and negative words in scientific PubMed abstracts between 1974 and 2014: retrospective analysis. BMJ 351:h6467
Wallot J-P (1996) Limited identities for a common identity: archivists in the twenty-first century. Archivaria 41:6–30
Wang Z, Wang N, Cao J, Ye X (2016) The impact of intellectual capital–knowledge management strategy fit on firm performance. Manag Decis 54(8):1861–1885
Weir C (1991) Selling yourself: outreach & promotion in the nottinghamshire archives office. J Soc Arch 12(1):15–25
Wilson IE (1995) Strategies for communication. J Soc Arch 16(1):55–69
Wirth K (1997) Advocating business archives. Soc Am Arch Bus Arch Newsl 2(August):12–19
Yakel E (2000) Knowledge management: the archivist’s and record manager’s perspective. Inf Manag J 34(3):24–30
Acknowledgements
The research for this article was completed as a 2019-2020 MA student at the Department of Information Studies, University College London, UK. The author wishes to thank Elizabeth Lomas of UCL for her guidance in supervising this dissertation research, and Meri Duryan of UCL for helpful discussions related to knowledge management.
Funding
No funding was received to assist with the preparation of this manuscript.
Author information
Authors and Affiliations
Contributions
This work was originally written by JYP as a dissertation for UCL’s Master’s in Archives and Records Management programme (2020).
Corresponding author
Ethics declarations
Conflict of interest
The author has no conflicts of interest to declare that are relevant to the content of this article.
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Pearson, J.Y. How archival studies and knowledge management practitioners describe the value of research: assessing the “quiet” archivist persona. Arch Sci 22, 95–112 (2022). https://doi.org/10.1007/s10502-021-09369-w
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10502-021-09369-w