Training for event volunteers: factors influencing event managers' resource allocation decision-making
International Journal of Event and Festival Management
ISSN: 1758-2954
Article publication date: 5 November 2020
Issue publication date: 19 January 2021
Abstract
Purpose
Managing special events which utilise volunteer labour presents unique challenges due to the time-bound and infrequent nature of events, coupled with the non-traditional employment contractual basis associated with volunteers. Having committed, well-trained volunteers can sometimes be the difference between success and failure for an event. This paper explores factors shaping event managers' decision-making in relation to allocating organisational resources towards training for event volunteers.
Design/methodology/approach
Utilising qualitative methods, a sample of senior event managers practicing within Australia were invited to participate in semi-structured interviews. Their attitudes towards, and factors shaping, their decision-making in relation to allocating organisational resources towards training for event volunteers were analysed and discussed through an interpretive lens.
Findings
Six intervening variables which shaped event managers' decisions to resource volunteer training were identified. These six variables both shaped and constrained event managers' decisions to resource and implement volunteer training.
Originality/value
The study highlights factors that need to be considered when considering attaining festival attendance satisfaction with volunteers’ service provision through training. This work also contributes to future discussions about the value of volunteer training to event success.
Keywords
Acknowledgements
This research was funded by an Australian Government Research Training Program doctoral scholarship administered by Southern Cross University.
Citation
Leigh, J., Cairncross, G. and Lamont, M. (2021), "Training for event volunteers: factors influencing event managers' resource allocation decision-making", International Journal of Event and Festival Management, Vol. 12 No. 1, pp. 16-35. https://doi.org/10.1108/IJEFM-07-2020-0037
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited