Abstract
We examined the effectiveness of reducing response effort and an e-mail prompt for increasing preparedness of 17 therapists for a social skills group in a human services organization. We evaluated whether participants knew the correct lession and sport and whether they felt prepared for the session via a paper survey. The Performance Diagnostic Checklist-Human Services indicated deficiencies in all four domains. The most significant barriers were prompts and access to materials. Results showed that the reduced response effort to access materials and email prompt increased employee preparedness compared to the no e-mail condition.
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Research Highlights
• Asking responders to rank or rate the importance of each deficit identified in the Performance Diagnostic Checklist–Human Services can lead to effective interventions in human service organizations.
• Simple, low-cost antecedent interventions can improve some staff performances.
• Clinicians should consider reducing response effort and prompting before implementing more time- and resource-intensive consequence interventions.
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Felde, A., Haggerty, K., Sleiman, A.A. et al. Reducing Response Effort to Improve Employee Preparedness in a Human Service Organization. Behav Analysis Practice 14, 198–202 (2021). https://doi.org/10.1007/s40617-020-00512-0
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DOI: https://doi.org/10.1007/s40617-020-00512-0