Abstract
This paper aims to develop a concept of incentive gamification for organizations in the digital era. Incentive gamification is an incentive-based policy using the game pattern. This policy aims to improve performance of employee who works in the marketing department of such e-commerce as an online marketer. This study involves 104 female employees. Data were collected using questionnaire and analysed using regression analysis. The results show that there was a significant positive effect between personal dexterity on learning experience and individual performance. Furthermore, incentive gamification was also proven to moderate the relationship between personal dexterity, learning experience and also employee performance. Theoretical and managerial implication, as well as future research directions are also discussed.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Arshi T, Rao V (2019) Assessing impact of employee engagement on innovation and the mediating role of readiness for innovation. Int J Comp Manag 2(2):174. https://doi.org/10.1504/ijcm.2019.100857
Blohm I, Leimeister JM (2013) Gamification: design of IT-based enhancing services for motivational support and behavioral change. Bus Inform Syst Eng 5(4):275–275. https://doi.org/10.1007/s12599-013-0273-5
Brikinshaw J, Gibson C (2004) The antecedents, consequences, and mediating role of organizational ambidexterity. Acad Manag J 47(2):209–226
Brychta P, Sadílek M, Brychta J (2016) The influence of motor skills on measurement accuracy. Technol Eng 13(1):19–21. https://doi.org/10.2478/teen-2016-0006
Bryden PJ, Roy EA (2005) A new method of administering the grooved pegboard test: performance as a function of handedness and sex. Brain Cogn 58(3):258–268
Burke B (2013) Experiential professional development: a model for meaningful and long-lasting change in classrooms. J Exp Educ 36(3):247–263
Carment L, Abdellatif A, Lafuente-Lafuente C, Pariel S, Maier MA, Belmin J, Lindberg PG (2018) Manual dexterity and aging: a pilot study disentangling sensorimotor from cognitive decline. Front Neurol 9:1–11. https://doi.org/10.3389/fneur.2018.00910
Chan T (2000) An investigation of finger and manual dexterity. Percept Mot Skills 90(2):537–542. https://doi.org/10.2466/pms.2000.90.2.537
Chapman J, Schetzsle S, Wahlers R (2016) An innovative, experiential-learning project for sales management and professional selling students. Market Educ Rev 26(1):45–50
Chiu SK (2019) Innovative experiential learning experience: pedagogical adopting Kolb’s learning cycle at higher education in Hong Kong. Cog Educ 6(1):1–16. https://doi.org/10.1080/2331186x.2019.1644720
Comrey AL (1953) Group performance in a manual dexterity task. J Appl Psychol 37(3):207–210. https://doi.org/10.1037/h0061036
Conaway R, Garay MC (2016) Gamification and service marketing. Springer Plus 3:1–11. https://doi.org/10.1186/2193-1801-3-653
Cujba S (2018) Examples of Gamification in the Workplace. https://raccoongang.com/blog/examples-gamification-workplace/
Datta DK, Guthrie JP, Wright PM (2005) Human resource management and labor productivity: does industry matter? Acad Manag J 48(1):135–145. https://doi.org/10.5465/AMJ.2005.15993158
De Sousa Borges S, Durelli VHS, Reis HM, and Isotani S (2014). A systematic mapping on gamification applied to education. In proceedings of the 29th Annual ACM symposium on applied computing: SAC ’14 (216–222). Gyeongju, Republic of Korea. https://doi.org/10.1145/2554850.2554956
De-Marcos L, Dominguez A, Saenz-de-Navarrete J, Pagés C (2014) An empirical study comparing gamification and social networking on e-learning. Comput Educ 75:82–91
Eisingerich AB, Marchand A, Fritze MP, Dong L (2019) Hook vs hope: how to enhance customer engagement through gamification. Int J Res Mark 36(2):200–215. https://doi.org/10.1016/j.ijresmar.2019.02.003
Fritze MP, Eisingerisch AB, Benkenstein M (2019) Digital transformation and possession attachment: Examining the endowment effect for consumers’ relation- ships with hedonic and utilitarian digital service technologies. Electron Comm Res Forthcoming 19(2):311–337. https://doi.org/10.1007/s10660-018-9309-8
Gibson D, Jakl P (2015) Theoretical considerations for game-based e-Learning analytics. In: Reiners T, Wood LC (eds) Gamification in education and business. Springer, Switzerland, pp 403–416
Höllig CE, Tumasjan A, Welpe IM (2020) Individualizing gamified systems: The role of trait competitiveness and leaderboard design. J Bus Res 106:288–303. https://doi.org/10.1016/j.jbusres.2018.10.046
Houwen S, Visscher C, Lemmink KAPM, Hartman E (2009) Motor skill performance of children and adolescents with visual impairments: a review. Except Child 75(4):464–492. https://doi.org/10.1177/001440290907500405
Huotari K, Hamari J (2017) A definition for gamification: anchoring gamification in the service marketing literature. Electron Market 27(1):21–31. https://doi.org/10.1007/s12525-015-0212-z
HR Vision. (2019). 10 Job Skills You’ll Need in 2020 and Beyond. Retrieved November 26, 2019, from https://www.hrvisionevent.com/content-hub/10-job-skills-youll-need-in-2020-and-beyond/
James AI (2011) Work-life (im)’balance’ and its consequences for everyday learning and innovation in the new economy: evidence from the Irish IT sector. Gend Place Cult 18(5):655–684
Jansen JJP, Simsek Z, Cao Q (2012) Ambidexterity and performance in multiunit contexts: cross-level moderating effects of structural and resource attributes. Strateg Manag J 33(11):1286–1303. https://doi.org/10.1002/smj.1977
Kayes DC (2002) Experiential learning and its critics: preserving the role of experience in management. Acad Manag Learn Educ 1(2):137–149
Kobayashi-Cuya KE, Sakurai R, Suzuki H, Ogawa S, Takebayaki T, Fujiwara Y (2018) Observational evidence of the association between handgrip strength, hand dexterity, and cognitive performance in community-dwelling older adults: a systematic review. J Epidemol 28:373–381. https://doi.org/10.2188/jea.JE20170041
Koivisto J, Hamari J (2019) The rise of motivational information systems: a review of gamification research. Int J Inform Manag 45:191–210. https://doi.org/10.1016/j.ijinfomgt.2018.10.013
Kolb DA (1984) Experiential learning: experience as the source of learning and development. Prentice-Hall, Englewood Cloffs, New Jersey
Kolb AY, Kolb DA (2005) Learning styles and learning spaces: enhancing experiential learning in higher education. Acad Manag Learn Educ 4(2):193–212. https://doi.org/10.5465/amle.2005.17268566
Krueger N, Dickson PR (1994) How believing in ourselves increases risk taking: perceived self-efficacy and opportunity recognition. Dec Sci 25(3):385–400
Lavie D, Stettner U, Tushman ML (2010) Exploration and exploitation within and across organizations. Acad Manag Ann 4(1):109–155. https://doi.org/10.1080/19416521003691287
Leal-Rodríguez AL, Albort-Morant G (2018) Promoting innovative experiential learning practices to improve academic performance: empirical evidence from a Spanish business school. J Innovat Knowled 4(2):97–103. https://doi.org/10.1016/j.jik.2017.12.001
Lithoxoidou E, Doumpoulakis S, Tsakiris A, Ziogou C, Krinidis S, Paliokas I, Tzovaras D (2019) A novel social gamified collaboration platform enriched with shop-floor data and feedback for the improvement of the productivity, safety and engagement in factories. Comput Ind Eng. https://doi.org/10.1016/j.cie.2019.02.005
Maan J (2013) Social business transformation through gamification. Int J Manag Informat Technol 5(6):9–16. https://doi.org/10.5121/ijmit.2013.5302
McCarthy M (2016) Experiental learning theory: from theory to practice. From theory to practice. J Business Econom Res 14(3):91–100. https://doi.org/10.19030/jber.v14i3.9749
Meske C, Brockmann T, Wilms K, Stieglitz S (2016) Social collaboration and gamification. Gamificat Berlin Germany. https://doi.org/10.1007/978-3-319-45557-0
Milne P (2007) Motivation, incentives and organisational culture. J Knowled Manag 11(6):28–38. https://doi.org/10.1108/13673270710832145
Mollick ER, Rothbard N (2014). Mandatory fun: consent, gamification and the impact of games at work. The Wharton School Research Paper Series. https://doi.org/10.2139/ssrn.2277103
Moody R (2012) Experiential learning: creating learning experiences with business impact. Develop Learn Organ 26(3):16–18. https://doi.org/10.1108/14777281211225767
Nonaka I, Takeuchi (2011) The wise leader. Harvard Business Rev 89(5):58–67
O'Reilly C, Tushman M (2013) Organizational ambidexterity: past, present and future. SSRN Electron J. https://doi.org/10.2139/ssrn.2285704
Pierce KR (2019) Gamification for learning and workforce motivation. In: Kenon VH, Palsole SV (eds) Global Workplace Learrning, 1st edn. John Wiley and Sons, Inc, p 539–556
Podsakoff PM, Organ DW (1986) Self-reports in organizational research: problems and prospects. J Manag 12(4):531–544. https://doi.org/10.1177/014920638601200408
Rahi S (2017) Research design and methods: a systematic review of research paradigms, sampling issues and instruments development international journal of economics. Int J Econ Manag Sci 6(2):1–5. https://doi.org/10.4172/2162-6359.1000403
Rahman UU, Rehman CA, Imran MK, Aslam U (2017) Does team orientation matter? Linking work engagement and relational psychological contract with performance. J Manag Develop 36(9):1102–1113
Reagans R, Argote L, Brooks D (2005) Individual experience and experience working together : predicting learning rates from knowing who knows what and knowing how to work together. Manage Sci 51(6):869–881. https://doi.org/10.1287/mnsc.1050.0366
Rosing K, Zacher H (2017) Individual ambidexterity: the duality of exploration and exploitation and its relationship with innovative performance. Eur J Work Org Psychol 26(5):694–709. https://doi.org/10.1080/1359432X.2016.1238358
Sarangi S, Shah S (2015) Individuals, teams and organizations score with gamification. Hum Res Manag Int Dig 23(4):24–27. https://doi.org/10.1108/HRMID-05-2015-0074
Schaufeli WB, Bakker AB (2004) Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. J Org Behav 25:293–315
Shah SS (2015) Individuals, teams and organizations score with gamification: tool can help to motivate employees and boost performance. Hum Res Manag Int Dig 23(4):24–27
Simões J, Redondo RD, Vilas AF (2013) A social gamification framework for a K-6 learning platform. Comput Hum Behav 29(2):345–353. https://doi.org/10.1016/j.chb.2012.06.007
Smith WK, Tushman ML (2005) Managing strategic contradictions: a top management model for managing innovation streams. Organ Sci 16:522–536
Sturman MC (2003) Searching for the inverted u-shaped relationship between time and performance: meta-analyses of the experience/performance, tenure/performance, and age/performance relationships. J Manag 29(5):609–640. https://doi.org/10.1016/s0149-2063_03_00028-x
Suh A, Cheung CMK, Ahuja M, Wagner C (2017) Gamification in the workplace: the central role of the aesthetic experience. J Manag Inform Syst 34(1):268–305. https://doi.org/10.1080/07421222.2017.1297642
Toda AM, Do Carmo RMC, Da Silva AP, Bittencourt II, Isotani S (2019) An approach for planning and deploying gamification concepts with social networks within educational contexts. Int J Inform Manag 46:294–303. https://doi.org/10.1016/j.ijinfomgt.2018.10.001
Vassileva J (2008). Social learning environments: new challenges for AI in education. In BP Woolf, E Aïmeur, and S.Lajoije (Eds), intelligent tutoring system. ITS 2008. Lecture notes in computer science (5091). Berlin, Heidelberg: Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-69132-7_5
Vogel RM, Rodell J (2016) Engaged and productive misfits: how job crafting and leisure activity mitigate the negative effects of value incongruence. Acad Manag J 59(5):1561–1584. https://doi.org/10.5465/amj.2014.0850
Wang YC, Wickstrom R, Yen SC, Kapellusch J, Grogan KA (2018) Assessing manual dexterity: comparing the workability rate of manipulation test with the minnesota manual dexterity test. J Hand Ther 31(3):339–347. https://doi.org/10.1016/j.jht.2017.03.009
Wolf T, Weiger WH, Hammerschmidt M (2019) Experiences that matter? The motivational experiences and business outcomes of gamified services. J Business Res. https://doi.org/10.1016/j.jbusres.2018.12.058
Funding
This work was partially funded by the Kementerian Riset Teknologi Dan Pendidikan Tinggi Republik Indonesia (Grand number 002/L6/AK/SP2H.1/PENELITIAN/2019).
Author information
Authors and Affiliations
Corresponding author
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Appendix
Rights and permissions
About this article
Cite this article
Adhiatma, A., Sari, R.D. & Fachrunnisa, O. The role of personal dexterity and incentive gamification to enhance employee learning experience and performance. Cogn Tech Work 24, 7–19 (2022). https://doi.org/10.1007/s10111-021-00664-1
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10111-021-00664-1