Abstract
The strategies employed by emergency managers are intended to enhance rather than diminish the ability to meet society’s needs and specifically those of vulnerable populations. This study looks at the strategies that emergency management professionals employ to reach and meet the needs of vulnerable populations. Twenty-four interviews were conducted in 2016 with county and city level emergency management professionals from across the Houston – Galveston and Southeast Texas regions. The interview data reveals a common element of control. However, while some do talk about the need to leave disaster management activities to the professionals, the need to bring in volunteers and foster flexibility in a controlled environment are indeed important. The need to build buy-in and understand protocols reveals the need for future research to better understand the extent that emergency management combines discipline with agility to address the challenges of the unexpected and decrease the impact of vulnerability.
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