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Subjective Wellbeing and the Social Responsibilities of Business: an Exploratory Investigation of Australian Perspectives

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Abstract

While the past decade has brought growing interest in and focus on the subjective wellbeing of society, there have been few empirical studies that have explored the social responsibilities, roles, and contributions of business, despite the pervasiveness of businesses as one of the core social institutions of modern societies. Through a survey of 1319 Australians, this study examines public perspectives of the social responsibilities of business to enhance subjective wellbeing. The findings suggest that the public does believe that businesses have some social responsibilities for subjective wellbeing. Exploratory analyses suggest that support is stronger for less privileged segments of the Australian public, and that a greater degree of social responsibility is expected for high-proximity stakeholders (e.g., employees) than low-proximity stakeholders (e.g., customers). Further, business activities that enhance subjective wellbeing may translate into desirable instrumental outcomes relevant to business performance. While findings need to be confirmed in other samples and using alternative study designs, the results suggest that ongoing policy debates on the various social determinants of societal wellbeing might benefit from incorporating consideration of the roles and responsibilities of business.

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Notes

  1. We initially set this up to ask participants to rank order all fourteen social issues by perceived importance. Feedback from pilot participants indicated that the cognitive load of the task was excessively high. To enhance the participant experience and minimize attrition (Sikkel et al. 2014) we opted to have participants rate each item for importance, rather than indicating a specific order.

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Authors and Affiliations

  1. Faculty of Business and Economics, The University of Melbourne, Melbourne, VIC, Australia

    Austin Chia

  2. Center for Positive Psychology, Melbourne Graduate School of Education, The University of Melbourne, VIC, Australia

    Austin Chia & Margaret L. Kern

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Correspondence to Austin Chia.

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Appendices

Appendix 1

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Figure 5
figure 5

Proportion of unsure responses for SRB orientations by sociodemographics

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Appendix 3

Table 5 Chi Square crosstabulation comparing instrumental behavior intentions and SRB orientation, across three stakeholder groups
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Chia, A., Kern, M.L. Subjective Wellbeing and the Social Responsibilities of Business: an Exploratory Investigation of Australian Perspectives. Applied Research Quality Life 16, 1881–1908 (2021). https://doi.org/10.1007/s11482-020-09846-x

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