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A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model

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Abstract

Most emergency responses involve collaborative efforts from teams operating in the field and in the backstage. Collaboration within and across agencies should therefore be regarded as an essential service in emergency management. We propose a conceptual lens to analyse the technological support to collaboration services in emergency management. The proposed lens is based on the 3C Model, which regards collaboration services as the articulation and composition of three other services: communication, coordination and cooperation. Using this lens, we conduct a scoping literature review of the emergency management domain. The review contributes to better understand the relationships between collaboration services and technology support in emergency management.

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Authors and Affiliations

  1. School of Information Management, Victoria University of Wellington, Wellington, New Zealand

    Tenanoia Simona

  2. School of Economics, University of the South Pacific, Suva, Fiji

    Tauisi Taupo

  3. Faculty of Sciences of the University of Lisbon, Lisbon, Portugal

    Pedro Antunes

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  1. Tenanoia Simona
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  2. Tauisi Taupo
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  3. Pedro Antunes
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Correspondence to Tauisi Taupo or Pedro Antunes.

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Simona, T., Taupo, T. & Antunes, P. A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model. Inf Syst Front 25, 291–302 (2023). https://doi.org/10.1007/s10796-020-10099-0

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