Skip to content
Licensed Unlicensed Requires Authentication Published by De Gruyter Mouton July 5, 2018

Applying (im)politeness and facework research to professional settings: An introduction

  • Dawn Archer EMAIL logo and Piotr Jagodziński EMAIL logo

References

Angouri, Jo & Miriam Locher. 2012. Theorising disagreement. Journal of Pragmatics 44(12). 1549-1553.10.1016/j.pragma.2012.06.011Search in Google Scholar

Antaki, Charles. 2011. Six kinds of applied conversation analysis. In Charles Antaki (ed.), Applied conversation analysis, 1-14. London: Palgrave.10.1057/9780230316874_1Search in Google Scholar

Archer, Dawn. 2011. Libelling Oscar Wilde: The case of Regina vs. John Sholto Douglas. Journal of Politeness Research: Language, Behaviour, Culture 7(1). 73-99.10.1515/jplr.2011.004Search in Google Scholar

Archer, Dawn. 2015. Slurs, insults, (backhanded) compliments and other strategic facework moves. Language Sciences 52. 82-97.10.1016/j.langsci.2015.03.008Search in Google Scholar

Archer, Dawn & Phil Willcox. (this issue). The faces at play in performance appraisals With a focus upon a UK retail organization.10.1515/pr-2018-0012Search in Google Scholar

Archer, Dawn, Aaron Garner & Cliff Lansley. (under review). The value of linguistics in assessing potential threats in an airport setting. In Lesley Jeffries & Jim O’Driscoll (eds.) Handbook of language in conflict. London Routledge.10.4324/9780429058011-26Search in Google Scholar

Brown, Penelope & Stephen C. Levinson. 1987. Politeness: Some universals in language usage. Cambridge: Cambridge University Press.10.1017/CBO9780511813085Search in Google Scholar

Chan, Angela, Stephanie Schnurr & Olga Zayts (this issue). Exploring face, identity and relationship management in disagreements in business meetings in Hong Kong.10.1515/pr-2015-0036Search in Google Scholar

Chang, Wei-Lin M. & Michael Haugh. 2011. Strategic embarrassment and face threatening in business interaction. Journal of Pragmatics 43(12). 2948-2963.10.1016/j.pragma.2011.05.009Search in Google Scholar

Chartered Institute of Personnel and Development (CIPD). 2017. HR Professionalism: What do we stand for? Research Report [online]. Available at: https://www.cipd.co.uk/Images/hr-professionalism-what-do-we-stand-for_2017_tcm18-17960.pdf. (Accessed 28 July 2017).Search in Google Scholar

Christie, Christine. 2018. The indexical scope of adios: A relevance theoretic analysis of discursive constructions of gender and institutions and their impact on utterance interpretation. Journal of Politeness Research 14(1). 97-120.10.1515/pr-2017-0050Search in Google Scholar

Davies, Bethan. 2018. Evaluating evaluations: What different types of metapragmatic behaviour can tell us about participants’ understandings of the moral order. Journal of Politeness Research 14(1). 121-154.10.1515/pr-2017-0037Search in Google Scholar

Félix-Brasdefer, J. César. 2015. The language of service encounters. Cambridge: Cambridge University Press.10.1017/CBO9781139565431Search in Google Scholar

Garcés-Conejos Blitvich, Pilar. 2013. Introduction: Face, identity and (im)politeness. Looking backward, moving forward: From Goffman to practice theory. Journal of Politeness Research: Language, Behaviour, Culture 9(1). 1-33.10.1515/pr-2013-0001Search in Google Scholar

Goffman, Erving. 1967. Interaction ritual: Essays in face-to-face behavior. Chicago: Aldine.10.4324/9780203788387Search in Google Scholar

Goffman, Erving. 1974. Frame analysis: An essay on the organization of experience. Chicago: Northeastern University PressSearch in Google Scholar

Goffman, Erving. 1981. Forms of talk. Philadelphia: University of Pennsylvania Press.Search in Google Scholar

Grainger, Karen. 2018. “We’re not in a club now”: A neo-Brown and Levinson approach to analyzing courtroom data. Journal of Politeness Research 14(1). 19-38.10.1515/pr-2017-0039Search in Google Scholar

Grandey, Alicia, David Dickter & Sin Hock-Peng. 2004. The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organisational Behaviour 25. 397-418.10.1002/job.252Search in Google Scholar

Harrington, Leigh. (this issue). “Helping you to pay us” Rapport management in debt collection call centre encounters.Search in Google Scholar

Hood, Susan & Gail Forey. 2008. The interpersonal dynamics of call-centre interactions: Co-constructing the rise and fall of emotion. Discourse and Communication 2. 389-409.10.1177/1750481308095937Search in Google Scholar

Jagodziński, Piotr & Dawn Archer. (this issue). Co-creating customer experience through call centre interaction Interactional achievement and professional face.10.1515/pr-2018-0016Search in Google Scholar

Lansley, Cliff, Aaron Garner, Dawn Archer & Sori Losni. 2016. The impact of SCAnR training for Air Marshals to increase accuracy of real-time lie/truth decisions. Report for ARMLETT (Romania).Search in Google Scholar

Lansley, Cliff, Aaron Garner, Dawn Archer, Ramona Dimu, Christi Blanariu & Sorin Losnita. 2017. Observe, target, engage, respond (OTER): High-stake behaviour analysis using an integrated, scientific approach within an airport context. White Paper Series: EIA/SRI/OTP.Search in Google Scholar

Miller, Elizabeth R. 2013. Positioning selves, doing relational work and constructing identities in interview talk. Journal of Politeness Research: Language, Behaviour, Culture 9(1). 75-95.10.1515/pr-2013-0004Search in Google Scholar

O’Driscoll, Jim. 2018. Dances with footings: A Goffmanian perspective on the Soto case. Journal of Politeness Research 14(1). 39-62.10.1515/pr-2017-0038Search in Google Scholar

Price, Hazel & Jack Wilson. 2018. Applying politeness research: An introduction to the Soto Data. Journal of Politeness Research 14(1). 1-17.10.1515/pr-2017-0057Search in Google Scholar

Rees-Miller, Janie. 2000. Power, severity, and context in disagreement. Journal of Pragmatics 32. 1087-1111.10.1016/S0378-2166(99)00088-0Search in Google Scholar

Sifianou, Maria. 2012. Disagreements, face and politeness. Journal of Pragmatics 44. 1554-1564.10.1016/j.pragma.2012.03.009Search in Google Scholar

Spencer-Oatey, Helen. 2005. (Im)politeness, face and perceptions of rapport: Unpacking their bases and interrelationships. Journal of Politeness Research (1). 95-119.10.1515/jplr.2005.1.1.95Search in Google Scholar

Wegge, Jurgen, Joachim Vogt & Christiane Wecking. 2007. Customer-induced stress in call centre work: A comparison of audio- and videoconference. Journal of Occupational and Organizational Psychology 80. 693-712.10.1348/096317906X164927Search in Google Scholar

Wenger, Etienne. 1998. Communities of practice: Learning, meaning and identity. Cambridge: Cambridge University Press.10.1017/CBO9780511803932Search in Google Scholar

Wilson, Jack & Hazel Price. 2018. Courtroom data and politeness research: A case for neo-Peircean semiotics in interpersonal pragmatics. Journal of Politeness Research 14(1). 63-96.10.1515/pr-2017-0056Search in Google Scholar

Published Online: 2018-07-05
Published in Print: 2018-07-26

© 2018 Walter de Gruyter GmbH, Berlin/Boston

Downloaded on 29.3.2024 from https://www.degruyter.com/document/doi/10.1515/pr-2018-0015/html
Scroll to top button