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Adoption of information systems in organizations: Understanding the role of institutional pressures in a collectivist culture

Muhammad Arshad (Lahore Business School, The University of Lahore, Lahore, Pakistan)
Mariam Farooq (College of Business, Al Ain University of Science and Technology, Al Ain, United Arab Emirates)
Sadia Afzal (COMSATS University Islamabad, Islamabad, Pakistan)
Omer Farooq (College of Business and Economics, UAE University, Al Ain, United Arab Emirates)

Journal of Enterprise Information Management

ISSN: 1741-0398

Article publication date: 26 November 2019

Issue publication date: 20 February 2020

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Abstract

Purpose

The purpose of this paper is to determine the factors influencing the adoption of new information systems (IS) in organizations. Based on the institutional theory, this research proposes that organizations may induce their employees to adopt new IS by creating three types of institutional pressure: coercive, normative and mimetic. It is further argued that the effects of these three institutional pressures on employees’ new IS usage depend on their cultural orientations.

Design/methodology/approach

Model testing relies on data collected from 370 banking sector employees during the implementation of a new “customer relationship management” system. The hypothesized model was tested by using the structural equation modeling technique in MPlus 7.0.

Findings

The findings of this research reveal that institutional pressures (coercive, normative and mimetic) have positive effects on employees’ attitudes to using the new IS, which, in turn, positively influences their IS usage. In addition, collectivism strengthens the positive effect of coercive and normative forces on attitudes to using the new IS. Conversely, collectivism weakens the effect of the mimetic force on employees’ attitudes to using the new IS.

Originality/value

This research is among pioneering studies that explain the effect of institutional pressures (coercive, normative and mimetic) on employees’ IS usage. It is the first study of its nature that demonstrates that each of the three institutional pressures has differential effects on employees with highly collectivist orientations in comparison with employees with low collectivist orientations.

Keywords

Citation

Arshad, M., Farooq, M., Afzal, S. and Farooq, O. (2020), "Adoption of information systems in organizations: Understanding the role of institutional pressures in a collectivist culture", Journal of Enterprise Information Management, Vol. 33 No. 2, pp. 265-284. https://doi.org/10.1108/JEIM-05-2019-0130

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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