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Big data analysis on the business process and management for the store layout and bundling sales

Shu-hsien Liao (Tamkang University, New Taipei City, Republic of China)
Yi-Shan Tasi (Tamkang University, New Taipei City, Republic of China)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 30 April 2019

Issue publication date: 2 October 2019

1556

Abstract

Purpose

In the retailing industry, database is the time and place where a retail transaction is completed. E-business processes are increasingly adopting databases that can obtain in-depth customers and sales knowledge with the big data analysis. The specific big data analysis on a database system allows a retailer designing and implementing business process management (BPM) to maximize profits, minimize costs and satisfy customers on a business model. Thus, the research of big data analysis on the BPM in the retailing is a critical issue. The paper aims to discuss this issue.

Design/methodology/approach

This paper develops a database, ER model, and uses cluster analysis, C&R tree and the a priori algorithm as approaches to illustrate big data analysis/data mining results for generating business intelligence and process management, which then obtain customer knowledge from the case firm’s database system.

Findings

Big data analysis/data mining results such as customer profiles, product/brand display classifications and product/brand sales associations can be used to propose alternatives to the case firm for store layout and bundling sales business process and management development.

Originality/value

This research paper is an example to develop the BPM of database model and big data/data mining based on insights from big data analysis applications for store layout and bundling sales in the retailing industry.

Keywords

Acknowledgements

This research was funded by the Ministry of Science and Technology, Taiwan, Republic of China (NSC 101-2622-H-032-001-CC3).

Citation

Liao, S.-h. and Tasi, Y.-S. (2019), "Big data analysis on the business process and management for the store layout and bundling sales", Business Process Management Journal, Vol. 25 No. 7, pp. 1783-1801. https://doi.org/10.1108/BPMJ-01-2018-0027

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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