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The impact of knowledge management on knowledge worker productivity

Aino Kianto (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland)
Muhammad Shujahat (KM&EL Lab, Faculty of Education, The University of Hong Kong, Hong Kong)
Saddam Hussain (The Department of Management Sciences, COMSATS University Islamabad, Attock Campus, Attock, Pakistan)
Faisal Nawaz (The Department of Management Sciences, COMSATS University Islamabad, Attock Campus, Attock, Pakistan)
Murad Ali (Department of Human Resource Management, Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Saudi Arabia)

Baltic Journal of Management

ISSN: 1746-5265

Article publication date: 8 November 2018

Issue publication date: 18 March 2019

4911

Abstract

Purpose

The productivity of knowledge workers is crucial not only for organizational innovation and competitiveness but also for sustainable development. In the context of knowledge-intensive firms, implementation of knowledge management is likely to increase knowledge worker productivity. Therefore, the purpose of this paper is to examine the influence of knowledge management on knowledge worker productivity.

Design/methodology/approach

A research framework on the effects of knowledge management processes on knowledge worker productivity is established and empirically tested with data from 336 knowledge workers at five mobile network operator companies in Pakistan.

Findings

The results indicate that knowledge creation and knowledge utilization impact knowledge worker productivity positively and statistically significantly. However, knowledge sharing does not have statistically significant impact on knowledge worker productivity. Demographic factors (gender, managerial position and formal education level) do not moderate the relationship between knowledge management and knowledge worker productivity statistically significantly.

Research limitations/implications

The key limitations are the cross-sectional nature of the data and the geographic limitation to telecom companies in Pakistan.

Practical implications

Irrespective of gender, education and managerial position, implementation of knowledge management can increase knowledge worker productivity. Therefore, knowledge management practices should be implemented to enhance the knowledge worker productivity via fostering the knowledge worker’s engagement in and propensity to knowledge management processes.

Originality/value

This study is among the first to examine the likely influence of knowledge management on the productivity of knowledge workers conclusively while controlling for three individual demographic factors. This study also addresses the effectiveness of knowledge management in the little-explored cultural context of Pakistan.

Keywords

Acknowledgements

The authors are thankful to Professor Paul Louis Iske, School of Business and Economics, Maastricht University, Netherlands, two anonymous reviewers and Editor-in-Chief for their cooperation and developmental feedbacks.

Citation

Kianto, A., Shujahat, M., Hussain, S., Nawaz, F. and Ali, M. (2019), "The impact of knowledge management on knowledge worker productivity", Baltic Journal of Management, Vol. 14 No. 2, pp. 178-197. https://doi.org/10.1108/BJM-12-2017-0404

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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