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Individual and Organisational Factors Affecting Knowledge Workers’ Perceptions of the Effectiveness of Informal Learning: a Multilevel Analysis

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Abstract

The purpose of this study was to investigate the effect of individual and organisational factors on knowledge workers’ perceptions of the effectiveness of informal learning. Because most studies on informal learning have been conducted at the individual level, studies empirically examining the influence of individual and organisational factors simultaneously remain necessary. The research question guiding this study was: What are organizational and individual factors that influence knowledge workers’ perceptions of the effectiveness of informal learning? Tynjälä’s (2013) 3-P (Presage, Process, and Product) model of workplace learning was adopted to identify factors affecting informal learning and its outcomes. In performing our multilevel analysis, we used the Human Capital Corporate Panel (HCCP) dataset covering a sample of 4628 knowledge workers across 396 companies in South Korea. At the individual level, task uncertainty, motivation, organisational commitment, job satisfaction, and perceived promotion opportunities were positively related to the workers’ perceptions of the effectiveness of informal learning. At the organisational level, training and development (T&D) support and trust climate were significantly related to perceptions of the effectiveness of informal learning, while top management support and open communication were not.

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  1. Global Business Department, KT&G, Seoul, South Korea

    Jae Young Lee

  2. Department of Organizational Leadership, Policy, & , University of Minnesota, Minneapolis, MN, USA

    Sangok Yoo

  3. Department of Education, College of Education, Korea University, Seoul, South Korea

    Yunsoo Lee

  4. School of Leadership and Human Resource Development, Louisiana State University, Baton Rouge, LA, USA

    Sunyoung Park

  5. Department of Higher Education & Learning Technologies, Texas A&M University-Commerce, Commerce, TX, USA

    Seung Won Yoon

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Lee, J.Y., Yoo, S., Lee, Y. et al. Individual and Organisational Factors Affecting Knowledge Workers’ Perceptions of the Effectiveness of Informal Learning: a Multilevel Analysis. Vocations and Learning 12, 155–177 (2019). https://doi.org/10.1007/s12186-019-09218-z

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