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The impact of automation on tourism and hospitality jobs

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Abstract

This viewpoint discusses the impacts of automation technologies on tourism and hospitality jobs by delving into the mechanisms through which automation eliminates, transforms, and creates job positions in the industry. It elaborates on the tourism and hospitality jobs of the future, the skills that tourism and hospitality employees would need, and the implication of automation for tourism and hospitality education.

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  1. Varna University of Management, 13A Oborishte Str, 9000, Varna, Bulgaria

    Stanislav Ivanov

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  1. Stanislav Ivanov
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Correspondence to Stanislav Ivanov.

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Ivanov, S. The impact of automation on tourism and hospitality jobs. Inf Technol Tourism 22, 205–215 (2020). https://doi.org/10.1007/s40558-020-00175-1

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