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Contracting ‘person-centred’ working by results: street-level managers and frontline experiences in an outcomes-based contract Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-18 Eleanor Carter, Franziska Rosenbach, Fernando Domingos, Felix-Anselm van Lier
Outcomes-based contracting (OBC) has been heralded as a mechanism for improving the efficiency and effectiveness of social programmes yet has persistently failed to deliver meaningful support for p...
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Reducing administrative burdens in an energy bill assistance program Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-17 Michelle Graff
This article investigates the impact of categorical eligibility, a policy aimed at easing administrative burdens, on outcomes of the Low Income Home Energy Assistance Program. Through two-way fixed...
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Creating public value in frontline teams: an empirical exploration of shared leadership behaviour by frontline officials Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-16 Lara van Osch, Sandra Groeneveld, Ben Kuipers
In this study, we aim to provide insight into the way in which frontline officials in teams employ leadership behaviour aimed at creating public value. We conducted 29 in-depth semi-structured narr...
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Creation of state organizations: experiments with ideal-type reform models in a non-Western country Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-12 Abiha Zahra, Geert Bouckaert
By studying organizational creations, this article documents the reform trajectory of a non-Western country from 1947 to 2018, using a comparative analytical framework for the operationalization of...
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One issue, two interpretations: unpacking the role of issue definition in e-government implementation Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-09 Ziteng Fan
Current research suggests that the way in which governments interpret e-government has the potential to affect e-government implementation but lacks systematic exploration. To address this gap, thi...
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OK computer: applying the public service logic on digital health services Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-09 Barbara Zyzak, Pål Erling Martinussen
Recent attention to public service logic (PSL) has resulted in the creation of several theoretical guidelines for value creation. This empirical study applies PSL framework to explore how PSL is fi...
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Do political and social accountability arrangements increase citizens’ legitimacy perceptions? A vignette experiment in the Netherlands Public Manag. Rev. (IF 6.004) Pub Date : 2024-04-04 Lars Brummel, Lisanne de Blok
This study investigates the effects of social and political accountability arrangements on citizens’ legitimacy perceptions. Accountability arrangements are often suggested to improve the perceived...
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The role of resource allocation for regime performance in networks for local integration policies Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-30 E. Diels, S. Fierascu, S. Oosterlynck, A. Hondeghem
Combining theoretical insights on complementary resources, collaborative capacity and regime performance of networks, this study aims to understand how resource allocation impacts the robustness an...
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Aligning the steering of governmental organizations a comparative mixed-methods study in Denmark using stewardship theory Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-22 Heidi Houlberg Salomonsen, Thomas Schillemans, Lars Brummel
Stewardship theory offers considerable promise for strengthening trust between governments and organizations implementing policy. Recent studies show stewardship is partially applicable to the stee...
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Conflicts over public value within public service ecosystems: a strategic action field approach Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-22 Per Skålén, Marit Engen, Line Jenhaug
In this paper, strategic action field theory and public value theory are utilized to develop knowledge about conflicts over public value in public service ecosystems (PSEs), with disabled people’s ...
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Technology-enabled value co-creation in healthcare: a configurational approach Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-19 Marta Marsilio, Marco Mastrodascio
Based on the well-recognized multidimensionality of public value and the increasing role of technology in public service co-production, this paper investigates how combinations of the caregivers’ a...
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The effect of merging mandated collaborations on performance in homeless services Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-19 Saerim Kim, Andrew Sullivan
Mandated collaboration forces a tension, where organizations must work together to create a strong collaboration while pursuing their organizational missions. Merging these mandated collaborations ...
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Reform, hybridization, and revival: the status of new public management in Australia and New Zealand Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-19 Shaun Goldfinch, John Halligan
This paper addresses the degree to which new public management (NPM) has continued to be an influential model for central government reform in Australia and New Zealand, two early adopters and exem...
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Who becomes a civil servant? Evidence from a decade of youth panel analysis Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-19 Don S. Lee, Kee Hoon Chung, Inbok Rhee
This article explores the patterns of bureaucratic recruitment—focusing on who prepares for and passes the civil service examination—using unique panel data that capture and track career aspiration...
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Does whistleblowing always compromise bureaucratic reputation? Exploring the role of accountability institutions through bureaucratic reputation theory Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-13 Minsung Michael Kang, Danbee Lee, Nara Park
Organizational reputation is subject to losses when whistleblowing occurs. Based on ethics management and bureaucratic reputation theories, we examined whether the loss could vary depending on whis...
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Do network management and trust matter for network outcomes? A meta-analysis and research agenda Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-10 Bert George, Erik Hans Klijn, Emma Ropes, Antonia Sattlegger
Collaborative and network governance assume that network management and trust matter for network outcomes. We test this assumption by conducting a meta-analysis of public administration studies inv...
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How has stakeholder theory served the public administration literature? In search of the intellectual structure of the field Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-12 Ricardo Corrêa Gomes, Erika Lisboa, Greici Sartury, Gustavo Mirapalheta
This investigation aims to contribute to the intellectual structure of public administration stakeholder theory. There is a need for dedicated effort to understand the real contribution of the most...
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Influence of public innovation laboratories on the development of public sector ambidexterity Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-06 Christophe Favoreu, Christophe Maurel, Yoann Queyroi
Ambidexterity has become a major issue for public organizations as they manage increasingly strong contradictory pressures to optimize existing processes while innovating. Moreover, although public...
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Transformative public procurement for innovation: ordinary, dynamic and functional capabilities Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-06 Stephanie Francis Grimbert, Jon Mikel Zabala-Iturriagagoitia, Ville Valovirta
Public Procurement for Innovation (PPI) requires multiple roles from the public administration according to the problem-solution space, delineated by the level of consensus around the definition of...
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Interventions to reduce bureaucratic discrimination: a systematic review of empirical behavioural research Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-06 Eva Thomann, Oliver James, Thibaud Deruelle
The reality of street-level discretion can entail discrimination against people based on their identifiable characteristics. However, there has been surprisingly little systematic assessment of emp...
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Bureaucratic encounter, voice behaviour and citizen satisfaction Public Manag. Rev. (IF 6.004) Pub Date : 2024-03-01 Juan Du, Xufeng Zhu
This article investigates whether citizens’ satisfaction with public service is related to citizen – state encounters, and how voice behaviour shapes this relationship. We provide empirical support...
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The management of bias and noise in public sector decision-making: experimental evidence from healthcare Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-27 Nicola Belle, Paola Cantarelli, Sophie Y. Wang
In six randomized online experiments with 2,647 medical doctors we test whether – depending on the choice architecture – physicians engaged in prescribing decisions in public organizations fall pre...
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Message-sidedness in performance information disclosure and citizens’ perceived accountability Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-27 Yousueng Han
Governments disclose performance information to citizens on the assumption that doing so helps improve public accountability. The previous literature implies that citizens’ interpretations of such ...
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Social enterprise and social entrepreneurship in the Public Administration (PA) scholar field: a bibliometric analysis and some conceptual considerations Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-19 Francesca Calo, Alessandro Sancino, Fulvio Scognamiglio
Social enterprises, promoted by policymakers as effective and efficient public services producers and deliverers, are increasingly gaining academic focus. This paper explores the state of studies o...
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Public service management during the Covid-19 lockdown: a qualitative study Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-20 Alessandro Sancino, Stefano Tasselli
This qualitative study investigates the managerial practices adopted during the Covid-19 emergency in Lombardy, Italy, amidst unforeseen changes in public service ecosystems. Using longitudinal dat...
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Leading with dissent: guerrilla government and the ethical art of disobedience Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-15 Collin D. Cox
This study aims to uncover what reasons lead public employees to dissent in the public sector. The study finds that (1) the use of dissent may be an effective buffering tool in mitigating the negat...
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Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach? Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-11 Germà Bel, Mattia Casula
We investigate how the reorganization of the service-delivery ‘machine’ is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustra...
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Developing New Public Governance as a public management reform model Public Manag. Rev. (IF 6.004) Pub Date : 2024-02-06 Andreas Hagedorn Krogh, Peter Triantafillou
The concept of New Public Governance (NPG) has proven valuable as an umbrella term for cross-sector collaboration in public governance. Thus far, however, its conceptual development has mainly focu...
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How do non-profits use profits? Evidence from U.S. non-profit hospitals Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-30 Jiahuan Lu, Young Joo Park
Non-profit organizations can legally seek profits, but how they use profits is unclear. This study tests and extends Chang and Tuckman’s theory of profit accumulation by non-profits. Through a long...
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Interlocal collaborative processes and network position: the combined effects on environmental performance Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-26 Guimin Zheng, Hongtao Yi, Frances Berry, Tian Tang
This study investigates how network actors’ participation in collaborative processes improves environmental outcomes and how their closeness centrality moderates these relationships. Relying on a c...
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Constraining co-creation? An ethnographic study of Healthwatch organizations in England Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-26 Graham P. Martin, Amit Desai, Giulia Zoccatelli, Sally Brearley, Glenn Robert
While the potential benefits of co-production and co-creation are widely vaunted, the degree to which they precipitate innovative change in systems varies, and influences on their impact demand gre...
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Job sector or PSM? Examining the relative effects of sector and public service motivation on prosocial behaviour Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-22 Stephen B. Holt, Jaclyn S. Piatak
Since public service motivation (PSM) arose from the literature on public/private differences and explaining what motivates workers in government, job sector and PSM intertwine. Many have examined ...
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Linking red tape originating from digital tools to affective commitment: the mediating roles of role ambiguity and work engagement Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-22 Jolien Muylaert, Adelien Decramer, Mieke Audenaert
Teachers are confronted with high levels of red tape in their jobs. By building on the Job Demands-Resources model, this article investigates how red tape originating from digital tools is related ...
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A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government” Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-18 Nathan Favero, Richard M. Walker, Jiasheng Zhang
We consider how current and past views of a service provider jointly shape satisfaction levels. In Study 1, we replicate a prior study of expectancy-disconfirmation by Van Ryzin, and in Study 2 we ...
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The role of public workforce diversity and the administrative ecosystem in advancing digital public service innovation Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-16 Luciana Cingolani, Diego Salazar-Morales
Organizational studies have long built a ‘business case’ for diversity, which today includes innovation capacity among the benefits of diverse workforces. Diversity’s impact on innovation has been ...
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Private organization’s moral behaviour and citizen support for public-private partnerships: evidence from a survey experiment Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-11 Vaiva Kalesnikaite, Keith Baker
Drawing on the literature on legitimacy and moral values, we examine the link between private partner characteristics and citizen views of public-private partnerships (PPPs). We hypothesize that ci...
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From boom to transformation: assessing the paradigm shift in public policies for the Social Economy in South Korea Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-04 Jiae Seo
This study examines the evolution of public policies for the social economy (SE) sector in South Korea. By employing qualitative analysis methods, the study comprehensively assesses 1,036 public po...
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Predictors of change outcomes in mandated change: unpacking the outcome triangle Public Manag. Rev. (IF 6.004) Pub Date : 2024-01-03 Sanja Korac, Birgit Moser-Plautz, Sarah Müller, Iris Saliterer
This study utilizes the unique opportunity provided by a mandated change from cash-based to accrual-based reporting in local governments to explore the role of contextual, organizational and indivi...
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Public values? A systematic literature review into the outcomes of public service co-creation Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-27 Léon Acar, Trui Steen, Bram Verschuere
Co-creation is viewed as a promising way to realize public values. Reviewing 88 items following the PRISMA-protocol we confirm that public service co-creation realizes public values in terms of bet...
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The networked bureaucracy: reinventing formalization in the context of collaborative governance Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-27 Miranda Kanon
Based on a critical appraisal of current literature on Collaborative Governance, this article addresses the predominant way of dissociating public networks and bureaucracy as opposing forms of orga...
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How does digital monitoring influence volunteer behavior? The mediating role of emotional labour Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-27 Qing Miao, Lin Han Yu
The rapid development of digital platforms has made it possible to monitor volunteer performance with technology. Following socio-technical systems theory and conservation of resource theory, this ...
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Same position, different roles? How professional, organizational, and public policy logics shape frontline managers’ role conceptions Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-26 Anne Mette Møller, Mathilde Cecchini
This article integrates street-level bureaucracy and institutional logics theory to investigate how co-existing institutional logics shape frontline managers’ understanding of their managerial role...
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Motivational signals in public sector job advertisements and how they relate to attracting and hiring candidates Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-23 Dominik Vogel, Matthias Döring, Martin Sievert
This study examines how motivational signals in job advertisements relate to public employers’ recruitment success, testing hypotheses derived from signalling theory and person – environment fit th...
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Complexity, errors, and administrative burdens Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-21 Matthew M. Young, Mallory Compton, Justin B. Bullock, Robert Greer
Errors in administrative processes cost clientele and organizations, yet are understudied. Beyond efficiency losses, errors impose administrative burdens on clientele. Automation is a common tool f...
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Navigating the ‘meaningless’ of social innovation: perspectives of social care practitioners in Scotland Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-20 Fiona Henderson, Simon Teasdale
Social innovation is an umbrella concept that allows space for a diverse range of perspectives to co-exist. In this paper, we explore how practitioners negotiate this complexity. Conducting 19 inte...
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Practicing knowledge-agency in highly vulnerable communities: the frontlines of Governance in delivering Brazilian Human services Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-15 Gabriela Lotta, Steven Maynard-Moody, Michael Musheno
Knowledge-agency represents the skills and cognitive understandings that frontline workers acquire and practice in governing populations. Using an abductive approach, this paper explores how divers...
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Insights into public management from policing: introduction to the special issue of Public Management Review Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-15 Eckhard Schröter, Kathy Quick, Edoardo Ongaro, Jean Hartley
This introduction to the special issue aims to bridge the gap between two fields – policing on the one hand and public management on the other – which have seen only sporadic cross-fertilization so...
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Does organizational change trigger civil servant proactivity? The impact of past changes experienced Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-08 Stéphanie Verlinden, Tobias Bach, Jan Wynen, Bjorn Kleizen, Koen Verhoest
Civil servants are increasingly expected to behave proactively at work, being confronted with workplace changes that require increased autonomy and responsibility. However, proactivity is a resourc...
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Abusive supervision and turnover intention among public servants: the roles of psychological distress and person-organization fit Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-06 Nhung Thi Hong Nguyen, Diep Nguyen, Stephen Teo, Matthew J. Xerri
This study integrates social cognitive and cognitive dissonance theories to examine the influence of abusive supervision on public servants. By employing Hayes’ Process macro and investigating a co...
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Intersecting public management and social equity Introduction to the special issue of Public Management Review Public Manag. Rev. (IF 6.004) Pub Date : 2023-12-08 Sarah L. Young, Kimberly K. Wiley, Denita Cepiku
This introduction to the special issue stems from the assumption that the field of public management is the necessary, missing catalyst to make tangible progress towards social equity. We begin by ...
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The impact of virtual reality on private value dimensions: a healthcare case study Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-30 Higor Leite
The digitalization of public services is a growing phenomenon that affects providers and users alike. However, the impact of digitalization on the Public Service Logic remains understudied. We aim ...
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The role of employee empowerment in promoting perceived behavioural control over whistleblowing: implications for public organizations Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-29 Ju Won Park, Sun Young Kim
Despite the critical role of power in the whistleblowing process, there has been limited exploration of how employee empowerment, as a managerial approach, can facilitate whistleblowing in public o...
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Evaluating and extending public service logic – introduction to the special issue Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-28 David Mills, Maria Cucciniello, Robyn Keast, Tina Nabatchi, Katrien Verleye
Published in Public Management Review (Ahead of Print, 2023)
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Organizational changes in the public sector and employee presenteeism: does (change) leadership matter? Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-23 Sarah M. L. Krøtel, Ann-Kristina Løkke
This study investigates the effect of organizational changes on public employees’ choice of going to work, despite feeling ill (presenteeism). By the lens of change management theory and leadership...
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Mediation analysis of public emotions in response to policy implementation performance during crises: the case of COVID-19 management policies in the UK Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-23 Meichen Lu, Maged Ali, Wen Zhang, Niraj Kumar
Understanding public emotions in crises is crucial to effective public policy management for governments. This study examines the relationship between pandemic management policies, pandemic managem...
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Psychological needs at work and job satisfaction: is there a divide between the public and private sectors? Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-23 Nicole Duerrenberger, Susanne Warning
This study examines how the psychological needs from Self-Determination Theory – the need for autonomy, competence, and relatedness – differ for job satisfaction of public and private sector employ...
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Boundaries of ethical leadership in mitigating workplace bullying: the moderation effect of team power distance orientation Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-20 Diep Nguyen, Michelle Tuckey, Stephen Teo, Thanh-Truc Le, Nguyen-Vuong Khoi
Grounded in social information processing and social exchange theories, this study explores the effect of team power distance orientation on the indirect relationship between ethical leadership and...
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Repairing public trust through communication in health crises: a systematic review of the literature Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-20 Yifan Liu, Henrique Duarte
Public trust repair is a particularly important issue in public administration during public crises. Taking health crises as the context and trust repair as a lens, we systematically reviewed exist...
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Governance innovation as social imaginaries: challenges of post-NPM Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-20 Elin K. Funck, Tom S. Karlsson
The effects of NPM have been criticized for decades and we are now seeing how alternative, post-NPM, governance innovations emerge. What joins these innovations is the critique against NPM and the ...
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Does only performance feedback matter in public organizations? Testing the moderating role of directional managerial networking on performance improvement Public Manag. Rev. (IF 6.004) Pub Date : 2023-11-17 Intae Kim, Yeongjun Ko
Public management scholarship emphasizes the impact of performance feedback on organizational responses, but little attention is paid to the role of managerial networking. We use panel data of Kore...