-
Body work and body meanings in patient-centered care: Health care professionals and patients with disabilities in Italian hospitals. Health Care Manag. Rev. (IF 3.097) Pub Date : 2024-02-14 Greta Elisabetta Brizio, Chiara Paolino
This study integrates patient-centered care (PCC) research and body work studies to understand how a focus on physical and sensorial aspects in the relationship between health care professionals (HPs) and patients contribute to the implementation of PCC.
-
Physician selection for hospital integration: Theoretical considerations and empirical findings. Health Care Manag. Rev. (IF 3.097) Pub Date : 2024-02-14 Farbod Alinezhad, Brady Post, Gary J Young
The U.S. health care system has seen an increase in hospital-physician integration, with hospitals acquiring increasing numbers of physician practices. This shift has been linked to higher costs without significant improvements in quality.
-
Overcoming walls and voids: Responsive practices that enable frontline workers to feel heard. Health Care Manag. Rev. (IF 3.097) Pub Date : 2024-02-12 Michaela Kerrissey, Patricia Satterstrom, James Pae, Nancy M Albert
There is increasing recognition that beyond frontline workers' ability to speak up, their feeling heard is also vital, both for improving work processes and reducing burnout. However, little is known about the conditions under which frontline workers feel heard.
-
How social networks influence the local implementation of initiatives developed in quality improvement collaboratives in health care: A qualitative process study. Health Care Manag. Rev. (IF 3.097) Pub Date : 2024-02-12 Sandra Gillner, Eva-Maria Wild
Quality improvement collaboratives (QICs) have facilitated cross-organizational knowledge exchange in health care. However, the local implementation of many quality improvement (QI) initiatives continues to fail, signaling a need to better understand the contributing factors. Organizational context, particularly the role of social networks in facilitating or hindering implementation within organizations
-
Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-28 Ingrid M Nembhard, Sasmira Matta, Dale Shaller, Yuna S H Lee, Rachel Grob, Mark Schlesinger
Enthusiasm has grown about using patients' narratives-stories about care experiences in patients' own words-to advance organizations' learning about the care that they deliver and how to improve it, but studies confirming association have not been published.
-
Assessing health care leadership and management for resilience and performance during crisis: The HERO-36. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-28 Mariam Krikorian Atkinson, Paul D Biddinger, Mah-Afroze Chughtai, Tuna C Hayirli, John L Hick, Nicholas V Cagliuso, Sara J Singer
Whereas organizational literature has provided much insight into the conceptual and theoretical underpinnings of organizational leadership and management during emergencies, measures to operationalize related effective practices during crises remain sparse.
-
Workload, nurse turnover, and patient mortality: Test of a hospital-level moderated mediation model. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-28 Mahesh Subramony, Timothy J Vogus, Clint Chadwick, Charles Gowen, Kathleen L McFadden
Hospitals are often tasked with improving patient care while simultaneously increasing operational efficiency. Although efficiency may be gained by maintaining higher patient volume per nurse (higher workload), high-quality patient care requires low levels of nurse turnover, which might be adversely affected by an increase in workload.
-
System justification theory as a foundation for understanding relations among toxic health care workplaces, bullying, and psychological safety. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-28 Tracy H Porter, Cheryl Rathert, Ghadir Ishqaidef, Derick R Simmons
Toxic work environments and bullying are rampant in health care organizations. The Joint Commission asserted that bullying is a threat to patient safety, and furthermore, it implied that bullying affects clinician psychological safety. However, after decades of trying to reduce bullying, it persists.
-
Pay practices and safety organizing: Evidence from hospital nursing units. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-28 Samantha A Conroy, Timothy J Vogus
Our understanding of how highly reliable care delivery is brought about remains elusive, in part, because there is limited evidence regarding the organizational practices that enable safety organizing-the behaviors and processes underlying high reliability.
-
Physician-hospital alignment: A definition and framework grounded in physicians' perception. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-28 Chad T Brinsfield, Richard J Priore, Nizar K Wehbi
The alignment of physicians' interests with those of their hospital has garnered considerable interest in recent years, in part because of their central role in health care expenditure and patient outcomes. However, the systematic study of physician-hospital alignment is currently impeded by a lack of construct clarity. This is evidenced by research that conflates the actions intended to create alignment
-
Voice is not enough: A multilevel model of how frontline voice can reach implementation. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-20 Patricia Satterstrom, Timothy J Vogus, Olivia S Jung, Michaela Kerrissey
When frontline employees' voice is not heard and their ideas are not implemented, patient care is negatively impacted, and frontline employees are more likely to experience burnout and less likely to engage in subsequent change efforts.
-
Distributed leadership in health quality improvement collaboratives. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-11-19 Kathrine Carstensen,Anne Mette Kjeldsen,Camilla Palmhøj Nielsen
BACKGROUND AND PURPOSE Distributed leadership has been suggested for describing patterns of influence in collaborative settings where public services are performed across professions and organizations. This study explores how leadership in health quality improvement collaboratives (QICs) is characterized by aligned distributed leadership practices, and how these practices relate with experienced progress
-
Travel nurses and patient outcomes: A systematic review. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-08-24 Candice Vander Weerdt, Jessica A Peck, Tracy Porter
The unprecedented use of travel and temporary nurses in recent years requires further investigation of the impact on patient care.
-
Relational coordination in value-based health care. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-08-21 Dorine J van Staalduinen, Petra E A van den Bekerom, Sandra M Groeneveld, Anne M Stiggelbout, M Elske van den Akker-van Marle
An important element of value-based health care (VBHC) is interprofessional collaboration in integrated practice units (IPUs) for the delivery of the complete cycle of care. High levels of interprofessional collaboration between clinical and nonclinical staff in IPUs are assumed rather than proven. Factors that may stimulate interprofessional collaboration in the context of VBHC are underresearched
-
Provision of chaplaincy services in U.S. hospitals: A strategic conformity perspective. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-08-19 Kelsey B White, Shoou-Yih Daniel Lee, J'Aime C Jennings, Seyed Karimi, Christopher E Johnson, George Fitchett
Increasingly, hospitals are expected to provide patient-centered care that attends to patients' health needs, including spiritual care needs. Chaplaincy services help to meet patients' spiritual care needs, which have been shown to have a positive impact on health outcomes. Variation in the provision of chaplaincy services suggests hospitals do not uniformly conform to the expectation of making chaplaincy
-
Strategic use of tobacco treatment specialists as an innovation for tobacco cessation health systems change within health care organizations. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-08-08 Ashlyn Burns,Jyotsna Gutta,Harold Kooreman,Miranda Spitznagle,Valerie A Yeager
BACKGROUND Tobacco screening interventions have demonstrated effectiveness at improving population health, yet many people who want to quit using tobacco lack access to professional assistance. One way to address this gap is to train members of the clinical team as tobacco treatment specialists (TTSs). PURPOSE The purpose of this study was to understand how TTSs have been used across a variety of health
-
Cultural diversity in health care teams: A systematic integrative review and research agenda. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-08-08 Manuela Schmidt, Norbert Steigenberger, Magnus Berndtzon, Timur Uman
Although team-based work is deemed key to improving the quality of national health care systems, adverse events related to teamwork account for up to one third of all incidents. Health care teams are typically multiprofessional and diverse in many aspects, but cultural diversity is one of the most challenging.
-
Centralization and democratization: Managing crisis communication in health care delivery. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-08-01 Tuna C Hayirli, Nicholas Stark, James Hardy, Christopher R Peabody, Michaela J Kerrissey
Communication is an essential organizational process for responding to adversity. Managers are often advised to communicate frequently and redundantly during crises. Nonetheless, systematic investigation of how information receivers perceive organizational communication amid crises has remained lacking.
-
Trade-offs in locational choices for care coordination resources in accountable care organizations. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-07-27 Sian Hsiang-Te Tsuei, Matthew Alcusky, Collen Florio, Michaela June Kerrissey
Care coordination is central to accountable care organizations (ACOs), especially in Medicaid where many patients have complex medical and social needs. Little is known about how to best organize care coordination resources in this context, particularly whether to centralize them. We examined how care coordinators' location, management, and colocation of both (within ACO headquarters, practice sites
-
Examining regulatory focus in the acceleration and deceleration of engagement and exhaustion cycles among nurses. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-05-16 Samantha C Paustian-Underdahl,Jonathon R B Halbesleben,Dawn S Carlson,Hanadi Y Hamadi
BACKGROUND Given that emotional exhaustion and nurse engagement have significant implications for nurse well-being and organizational performance, determining how to increase nurse engagement while reducing nurse exhaustion is of value. PURPOSE Resource loss and gain cycles, as theorized in conservation of resources theory, are examined using the experience of emotional exhaustion to evaluate loss
-
Understanding the impact of transformational leadership on nurse compassion provision through a time-lagged field study Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-05-12 Jeffrey D. Larson, Benjamin G. Perkins, Nitya Chawla, Aleksander P. J. Ellis
Background A large volume of literature identifies positive, rejuvenating benefits associated with giving compassion to others. However, the relationship between giving compassion and feelings of exhaustion remains underexplored. Understanding when giving compassion can potentially lead to feelings of emotional exhaustion is particularly important for nurses who are called upon to provide high levels
-
Impact of performance-based budgeting on quality outcomes in U.S. military health care facilities Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-05-12 Kimberly L. Decker, Stephen D. Schwab, Gloria J. Bazzoli, Askar S. Chukmaitov, Christian Wernz
Background Performance-based budgeting (PBB) is a variation of pay for performance that has been used in government hospitals but could be applicable to any integrated system. It works by increasing or decreasing funding based on preestablished performance thresholds, which incentivizes organizations to improve performance. In late 2006, the U.S. Army implemented a PBB program that tied hospital-level
-
Starting from scratch: New work design to enact entrance screening during the COVID-19 pandemic. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-05-09 Alden Yuanhong Lai, Jeffrey D Larson, Matthew J DePuccio, Brian Hilligoss
Health care organizations are constantly creating new work to achieve evolving goals such as digitalization, equity, value, or well-being. However, scholars have paid less attention to how such work becomes "work" in the first place, despite implications for the design, quality, and experience of work and, consequently, employee and organizational outcomes.
-
Facilitators of palliative care quality improvement team cohesion: Lessons from a seven-site implementation project in India. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-05-09 Natalie B Connell, Sophia N Zupanc, Karl A Lorenz, Sushma Bhatnagar, Soraya Fereydooni, Raziel C Gamboa, Archana Ganesh, Aanchal Satija, Nainwant Singh, Odette Spruijt, Karleen F Giannitrapani
The Palliative Care: Promoting Access and Improvement of the Cancer Experience (PC-PAICE) initiative is a team-based, palliative care (PC) quality improvement (QI) project working to promote high-quality PC in India. As a PC QI initiative, PC-PAICE implementation relied upon building interdisciplinary teams, providing the ideal context for understanding facilitators of team cohesion that compelled
-
Functional diversity and team innovation: A study on the mediating role of social cohesion in primary care teams Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-03-27 Alissa Lysanne van Zijl, Brenda Vermeeren, Ferry Koster, Bram Steijn
Background Bringing together professionals with different knowledge and skills comes with the opportunity to spur the innovativeness of primary care teams. Nevertheless, empirical evidence shows that it is not self-evident that these innovations are also realized. The social categorization theory suggests that a better understanding of whether these potential team innovations are realized can be obtained
-
A systematic review of respect between acute care nurses and physicians Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-03-24 Derrick P. Bransby, Anna T. Mayo, Matthew A. Cronin, Katie Park, Christina T. Yuan
Background Interprofessional collaboration between nurses and physicians has become an essential part of patient care, which, when lacking, can lead to well-known challenges. One possible explanation for ineffective nurse–physician collaboration is a lack of respect. Purpose This review aims to enhance our understanding of the role of respect in work between nurses and physicians by synthesizing
-
Impacts of a dispersed unit structure on allied health professionals' experiences in an Australian public hospital setting Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-03-24 Gemma Turato, Florin Oprescu, John Whiteoak
Background The limited published evidence relating to the experiences and outcomes of a unit dispersement model is generally more negative than positive from an allied health perspective. Purpose The perceptions of allied health managers and leaders after the transition to a unit dispersement structure were explored in this study. The objectives were to review the impacts of this type of structure
-
Resiliency-based adaptations used by primary care physicians during the COVID-19 pandemic Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Timothy Hoff, Leah Neff
Background The COVID-19 pandemic is a profound change event for U.S. primary care physicians and their medical practices. Purpose We examined how a group of U.S. primary care physicians and their medical practices used resiliency-based strategies, tactics, and mindsets to navigate pandemic-related change over the time period early 2020 through mid-2021. Methodology A 15-month longitudinal qualitative
-
Strategy research in a polarized and politicized environment. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-02-24 L Michele Issel,Cheryl Rathert,Larry Hearld
-
A qualitative study of the dark and bright sides of physicians' electronic health record work outside work hours. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-2-24 Selasi Attipoe, Daniel M Walker, Sharon B Schweikhart, Jennifer L Hefner
The introduction of electronic health records (EHRs) has contributed considerably to EHR work outside work (WOW) hours for physicians. Prior research has identified the pressures associated with stress resulting from EHR WOW, yet developing a nuanced understanding of how physicians appraise and respond to this stress, and the resulting impacts, remains absent from the literature.
-
The effects of leadership for self-worth, inclusion, trust, and psychological safety on medical error reporting Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Kim C. Brimhall, Chou-Yu Tsai, Rory Eckardt, Shelley Dionne, Biying Yang, Adam Sharp
Background Although trust and psychological safety (PS) are critical for improving patient safety and medical error reporting, little is known about how they work together and how health care systems promote PS. Purpose This study examined how leadership for self-worth, inclusion, and trust may work together to foster PS and how this influences medical error reporting. Approach Data were collected
-
Factors affecting collaboration between clinical and community service organizations Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Michaela J. Kerrissey, Sara J. Singer
Background Collaboration between clinical and community-based social service organizations is increasingly seen as vital for preventing and managing chronic diseases but has been challenging to establish and sustain. Purpose The aim of this study was to identify organizational barriers and facilitators for clinic–community collaboration. Methodology/Approach We employed multiple methods to study
-
Staffing transformation following Patient-Centered Medical Home recognition among Health Resources & Services Administration-funded health centers Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Nadereh Pourat, Connie Lu, Xiao Chen, Weihao Zhou, Brionna Hair, Joshua Bolton, Hank Hoang, Alek Sripipatana
Introduction Patient-Centered Medical Home (PCMH) recognition is designed to promote whole-person team-based and integrated care. Purpose Our goal was to assess changes in staffing infrastructure that promoted team-based and integrated care delivery before and after PCMH recognition in Health Resources & Services Administration (HRSA)-funded health centers (HCs). Methodology/Approach We identified
-
Pursuing innovation in academic medical centers: Models, activities, and influential factors Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Elana Meer, Iman Ezzeddine, Jessica Chao, Ingrid M. Nembhard
Background Academic medical centers (AMCs) are well recognized for their innovations that enhance frontline care, but there is little study of their innovation management processes, which is key for advancing theory regarding the effectiveness of innovation efforts to improve care. Purpose We aimed to identify organizational models used for frontline innovation by AMCs in the United States, core
-
Managing safety in perioperative settings: Strategies of meso-level nurse leaders Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Joanna Veazey Brooks, Heather Nelson-Brantley
Background Perioperative nursing units are described as one of the most challenging practice environments, characterized by a distinct hierarchal culture and rapid pace. These dynamics create challenges for creating a culture of safety, where meso-level nurse leaders (MLNLs) must operate in the space between the micro level of direct patient care and the macro-level administrative priorities. Purpose
-
Through the looking glass: Confronting health care management’s biggest challenges in the wake of a crisis Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Rachel Gifford, Frank van de Baan, Daan Westra, Dirk Ruwaard, Bram Fleuren
Background The challenges brought on by the pandemic triggered a renewed scholarly focus on managing during crises. Now, 3 years on, having covered the initial crisis response, it is important to reevaluate what the crisis has taught us about health care management more generally. In particular, it is useful to consider the persistent challenges that continue to face health care organizations in the
-
Perceptions of information continuity key to understanding quality of post-acute care transitions Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-04-01 Dori A. Cross, Tory H. Hogan, Julia Adler-Milstein
Background Skilled nursing facilities’ (SNFs) ability to provide optimal post-acute care depends on effective receipt of information from hospitals (“information continuity”). Little is known about how SNFs perceive information continuity and how it may relate to upstream information sharing processes, organizational context, and downstream outcomes. Purpose First, this study aims to identify how
-
Preflections on the 2023 Academy of Management Annual Conference. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Cheryl Rathert,Larry R Hearld
-
O' theory where art thou? The role of theory in Health Care Management Review articles. Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Larry R Hearld,Cheryl Rathert
-
Employee silence in health care: Charting new avenues for leadership and management Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Anthony Montgomery, Olga Lainidi, Judith Johnson, Jennifer Creese, Fredrik Baathe, Adriana Baban, Anindo Bhattacharjee, Madeline Carter, Lotta Dellve, Eva Doherty, Mimmi Kheddache Jendeby, Karen Morgan, Manjari Srivastava, Neill Thompson, Reidar Tyssen, Veena Vohra
Issue Health care management is faced with a basic conundrum about organizational behavior; why do professionals who are highly dedicated to their work choose to remain silent on critical issues that they recognize as being professionally and organizationally significant? Speaking-up interventions in health care achieve disappointing outcomes because of a professional and organizational culture that
-
The dynamics of integration and integrated care: An exploratory study of physician organizations Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Jonathan R. Clark, Maike Tietschert, Michaela Kerrissey, Mark Friedberg, Sara J. Singer
Background Substantial variation exists in how well health care is integrated, even across similarly structured organizations, yet research about what physician organizations (POs) do that enables or inhibits integrated care is limited. Purpose The aim of this study was to explore the dynamics that enable POs to integrate care. Methodology/Approach We ranked a stratified sample of POs according
-
The role of health care organizations in patient engagement: Mechanisms to support a strong relationship between patients and clinicians Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Cynthia J. Sieck, Jennifer L. Hefner, Daniel M. Walker, Natasha Kurien, Lauren Phelps, Ann Scheck McAlearney
Background Patient engagement (PE) is critical to improving patient experience and outcomes, as well as clinician work life and lowering health care costs, yet health care organizations (HCOs) have limited guidance about how to support PE. The engagement capacity framework considers the context of engagement and examines precursors to engagement, including patients’ self-efficacy, resources, willingness
-
Making do by getting real: Psychological contract violations and proactive career agency among medical professionals Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Mahima Mitra, Sue Dopson, Timothy Hoff
Background Health care professionals face greater uncertainty in their careers as traditional jobs wither and new, organizationally controlled jobs proliferate, reducing economic security and professional autonomy. Purpose We apply psychological contract and self-efficacy theory to examine the career agency of early-career physicians. We ask the following: (a) What are the unfulfilled expectations
-
The buffering effects of psychological capital on the relationship between physical violence and mental health issues of nurses and personal care assistants working in aged care facilities Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Patricia Pariona-Cabrera, Hannah Meacham, Tse Leng Tham, Jillian Cavanagh, Beni Halvorsen, Peter Holland, Timothy Bartram
Purpose The purpose of this study was to examine the effects of psychological capital on the relationship between physical violence and mental health issues of nurses and personal care assistants (PCAs) working in aged care using the job demands–resources theory. Methodology Data were collected from 254 nurses and PCAs of the Australian Nursing Midwifery Federation located in Victoria, Australia
-
Were hospitals with sustained high performance more successful at reducing mortality during the pandemic’s second wave? Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Mona Al-Amin, Kate Li, Jennifer Hefner, Md Nazmul Islam
Background In 2019, the COVID-19 pandemic emerged. Variation in COVID-19 patient outcomes between hospitals was later reported. Purpose This study aims to determine whether sustainers—hospitals with sustained high performance on Hospital Value-Based Purchasing Total Performance Score (HVBP-TPS)—more effectively responded to the pandemic and therefore had better patient outcomes. Methodology We calculated
-
Relationships and resilience at work and at home: Impact of relational coordination on clinician work–life balance and well-being in times of crisis Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Hebatallah Naim Ali, Jody Hoffer Gittell, Sien Deng, Cheryl D. Stults, Meghan Martinez, Suzanne Pertsch, Lauren Weger, Ellis C. Dillon
Background The COVID-19 pandemic has been an unusually comprehensive crisis that has taken a toll on people in their roles both at work and at home, giving rise to a new normal. Purpose Relational coordination theory shows how communicating and relating for the purpose of task integration drives positive outcomes for workers, their clients, and their employers. The ecological theory of work–family
-
Managing community engagement initiatives in health and social care: lessons learned from Italy and the United Kingdom Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Francesco Longo, Sara Barsanti, Manila Bonciani, Anita Bunea, Angelica Zazzera
Background Determining the different features and potential impacts of community initiatives aimed at health-related outcomes poses challenges for both researchers and policy makers. Purpose This article explores the nature of heterogeneous “community engagement initiatives” (CEIs) considering both their social and organizational features in order to understand the managerial and policy implications
-
Unsafe by design: Infusion task reallocation and safety perceptions in U.S. hospitals Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Benjamin R. Pratt, Benjamin B. Dunford, Timothy J. Vogus, Ahmad M. Ashkanani, Frederick P. Morgeson, Mary Alexander
Background Research suggests that changes in nurse roles can compromise perceived organizational safety. However, over the past 15 years, many infusion tasks have been reallocated from specialty nurse infusion teams to individual generalist nurses—a process we call infusion task reallocation. These changes purportedly benefit employees by allowing care providers to practice at the “top of their license
-
Australian cancer nurses’ experiences of burnout: Exploring the job demands and job resources of metropolitan cancer nurses during 2019–2020 Health Care Manag. Rev. (IF 3.097) Pub Date : 2023-01-01 Lauren Parkinson-Zarb, Cameron Duff, Ying Wang, Jane Mills
Background Existing studies that seek to understand nurses’ experiences of burnout are dominated by cross-sectional, quantitative survey designs employing predetermined measures, often overlooking important job-related stressors that can be highly dependent on industry and professional contexts. Cancer nurses are a group of professionals who warrant special attention, as burnout in this profession
-
Fostering organizational resilience: The relevance of organization theory in a postpandemic world Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Jacqueline Zinn
Associate Editor’s Note This article is an adapted version of Dr. Jacqueline Zinn's Keith G. Provan Distinguished Scholar Award plenary to the Health Care Management Division of the Academy of Management in 2020. We are excited to share it with you because it is noteworthy among scholarly career award plenaries. Specifically, the article does two big things exceptionally well: (a) provides a compelling
-
Physician role differentiation: Patients, practice patterns, and performance Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Leeann N. Comfort, Elizabeth Bambury, Mariam Krikorian Atkinson
Background Multispecialty clinical settings are increasingly prevalent because of the growing complexity in health care, revealing challenges with overlaps in expertise. We study hospitalists and inpatient specialists to gain insights on how physicians with shared expertise may differentiate themselves in practice. Purpose The aim of this study was to explore how hospitalists differentiate themselves
-
Factors associated with patient trust in their clinicians: Results from the Healthy Work Place Study Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Dhruv Khullar, Kriti Prasad, Hannah Neprash, Sara Poplau, Roger L. Brown, Eric S. Williams, Crystal Audi, Mark Linzer
Background Patient trust in their clinicians is an important aspect of health care quality, but little evidence exists on what contributes to patient trust. Purpose The aim of this study was to determine workplace, clinician, and patient correlates of patient trust in their clinician. Methodology/Approach The sample used baseline data from the Healthy Work Place trial, a randomized trial of 34 Midwest
-
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Annika Maren Schneider, Eva-Maria Wild
Background Hospitals are increasingly pursuing specialization as a strategy to operate efficiently while delivering high-quality care. To date, however, evidence is lacking on whether hospital specialization has a consistent effect on patients’ experience of care or whether different specialization characteristics influence how specialization works. Purpose This study investigates whether specialization
-
How psychological safety and feeling heard relate to burnout and adaptation amid uncertainty Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Michaela J. Kerrissey, Tuna C. Hayirli, Aditi Bhanja, Nicholas Stark, James Hardy, Christopher R. Peabody
Background Psychological safety—the belief that it is safe to speak up—is vital amid uncertainty, but its relationship to feeling heard is not well understood. Purpose The aims of this study were (a) to measure feeling heard and (b) to assess how psychological safety and feeling heard relate to one another as well as to burnout, worsening burnout, and adaptation during uncertainty. Methodology We
-
Patient–provider therapeutic connections to improve health care: Conceptual development and systematic review of patient measures Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Cheryl Rathert, Jessica N. Mittler, Yuna S. H. Lee
Background The Triple Aim (improved population health, improved patient experiences, and lower costs) has influenced U.S. health care since it was introduced in 2008. With it, value-based purchasing has brought unprecedented focus on patient experience measurement. Despite having devoted extensive resources toward improving patient experiences, inconsistent improvements suggest there are some dimensions
-
Understanding the relationship between absence constraints and presenteeism among nurses and midwives: Does social support matter? Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Huw Flatau-Harrison, Wouter Vleugels, Steven Kilroy, Janine Bosak
Background The substitution hypothesis identifies absence constraints such as job and organizational demands as key precursors of presenteeism (attending work while ill). However, the relationship between absence constraints and presenteeism might be more complex than traditionally assumed (i.e., curvilinear). Moreover, it also remains unclear whether and how effective social support is in buffering
-
Being “low on the totem pole”: What makes work worthwhile for medical assistants in an era of primary care transformation Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Alden Yuanhong Lai, Bram P. I. Fleuren, Jennifer Larkin, Lynda Gruenewald-Schmitz, Christina T. Yuan
Background Primary care is undergoing a transformation to become increasingly team-based and multidisciplinary. The medical assistant (MA) is considered a core occupation in the primary care workforce, yet existing studies suggest problematic rates and costs of MA turnover. Purpose We investigated what MAs perceive their occupation to be like and what they value in it to understand how to promote
-
Exploring system features of primary care practices that promote better providers’ clinical work satisfaction: A qualitative comparative analysis Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Lingrui Liu, Alyna T. Chien, Sara J. Singer
Background Health care delivery system features can have a profound effect on how frontline physicians and other clinical personnel in primary care practices (primary care providers [PCPs]) view the quality and safety of what they deliver and, ultimately, their clinical work satisfaction. Purpose The aim of this study was to investigate the combinations of system features (i.e., team dynamics, provider-perceived
-
A framework of the institutional policies and practice environments of nurse practitioner primary care models: A cross-case analysis Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-10-01 Tory H. Hogan, Nicholas R. Maurer, Lena Stevens, Jennifer L. Hefner
Purpose The purpose of this article was to compare the implementation of distinct models of nurse practitioner (NP) integration into primary care offices. Design/Methodology A multiple case study design of three NP primary care practice models allowed for in-depth exploration of the management processes supporting the utilization of NPs. At each site, semistructured qualitative interviews, document
-
A double-edged sword: The effects of social network ties on job satisfaction in primary care organizations Health Care Manag. Rev. (IF 3.097) Pub Date : 2022-07-01 Christina T. Yuan, Alden Yuanhong Lai, Lauren E. Benishek, Jill A. Marsteller, Darshan Mahabare, Hadi Kharrazi, Sydney M. Dy
Background Social ties between health care workers may be an important driver of job satisfaction; however, research on this topic is limited. Purpose We used social network methods to collect data describing two types of social ties, (a) instrumental ties (i.e., exchange of advice that enables work) and (b) expressive ties (i.e., exchange of social support), and related those ties to workers’ job