IT vendors’ promises are likely to meet sound skepticism from prospective clients. If a particular technology is in vogue and seen as a “hype,” clients are under pressure to buy the technology while, at the same time, skepticism about its claimed benefits might be reinforced. Finding a balance between optimism and skepticism is essential. In this qualitative case study, we examine how an oil and gas

Social media networks (SMNs) are increasingly used in professional management of knowledge workers and related assets. However, the factors affecting behavioral trends and activity levels in these networks are not well understood. Although social and cognitive theories can help to explain human behavior in traditional social networks, their application to SMNs has not been validated. Traditional social

Identity-as-a-service (IDaaS) is a cloud security service to which companies can outsource the identity and access management (IAM) functions that administer their employee's access to organizational resources. Engaging with the information systems (IS) privacy literature, our qualitative analysis develops a framework for an organizational privacy calculus that informs French organizational consumers’

We conducted a field experiment to compare the effects of information systems (IS) supporting reflective disclosure and information democratization on the sustainability footprint of a routine organizational work practice, paper printing. We find that both sensemaking processes lead to employees reducing their printing; however, the processes are interchangeable and do not mutually reinforce each other's

This work proposed an integrated model incorporating review quality and quantity to explore the extent to which consumers adopt electronic word-of-mouth (e-WOM) information. A linear structural equation model was employed to analyze 435 valid responses and test it against the hypotheses. The empirical results suggest that in terms of e-WOM the influence of review quantity outweighs that of the review

Information technology brings business success opportunities, but also causes potential safety hazards to organizations. In response to the increasing academia and industry concerns regarding information security (ISec), this study systematically explored extant ISec research and identified eight core knowledge groups, including (1) intrusion detection, (2) privacy protection, (3) secure machine learning

Prior research is limited in how live-streaming platforms (LSPs) enable technological features facilitating political persuasion and engagement. Through the theoretical lens of affordance and theory of persuasion and mindfulness, this study (1) identifies persuasion-related affordances on LSPs that afford users with sufficient ability and motivation to process persuasive messages in live streaming

Monitoring is applied in time-and-materials and revenue-sharing contracts to address the issue of nonobservability of vendor's development effort in software outsourcing. We establish a stylized model to investigate the impacts of monitoring on the client's contract choice. Under the exogenous monitoring level, the client's contract choice depends on its bargaining power in the negotiation of revenue-sharing

This study investigates how one personality trait of CIOs and CEOs, i.e., their empathy, affects CIOCEO relationships and then the outcomes of firms’ ongoing digital transformation. We hypothesize that the cognitive and emotional empathy of CIOs and CEOs can establish mutual understanding and trust, which in turn improve digital transformation. We empirically validate these hypotheses based on a survey

The fake news phenomenon has exposed the vulnerability of individuals and societies to information manipulation in social media. We conducted two studies to understand why people believe in fake news and propose a simple IT intervention method that can help in detecting disinformation. In Study 1, we designed a laboratory experiment using behavioral and neurophysiological tools to test two competing

Live streaming user-generated video (UGV), a nascent format of crowdsourced content, has grown massive popularity among social media users and is believed to have substantial potential business influences. However, industry practitioners express concerns regarding this new form on social media platforms and the influences of live streaming UGV consumption lack research. Motivated such, through a uniquely

Although growing attention has been paid to the use of competing technologies, little is known about how occasional preferential use of the rival system (OPUR) affects individuals’ adoption of the dominant system. In this study, we investigate how OPUR breaks the cognitive lock-in of the dominant system in the app context. The results demonstrate that supplementing OPUR reduces (increases) user access

Gamification offers one of the most promising solutions for information technology (IT) managers to innovate performance management systems. Yet, evidence on its benefits is limited, and IT managers are left without a clear guidance on why to implement it. To solve the problem, this article shows the benefits of gamification for overall job performance and the intermediating mechanisms through which

Enterprise social media (ESM) has blurred employees’ work–life distinction; however, limited research has investigated the impact of social-related ESM use during work time and the management measures. We propose such use consumes employees’ work resources. Our survey of a research and development company in China confirms that such use decreases individuals’ collaboration and increases information

This study investigates the value implications for an incumbent business ecosystem when an innovation is newly introduced. We theorize the different entrance modes and pathways through which the innovation can join the value co-creation structure of an incumbent ecosystem. We further theorize how the innovation entrance can affect the value appropriation arrangements among innovators and various incumbent

Employing customer information from one of the world's largest airline companies, we develop a price elasticity model (PREM) using machine learning to identify customers likely to purchase an upgrade offer from economy to premium class and predict a customer's acceptable price range. A simulation of 64.3 million flight bookings and 14.1 million email offers over three years mirroring actual data indicates

Contemporary well-known companies are making cross-disciplinary efforts to promote niche products outside the scope of their core businesses. However, little is known about the routine use of these niche products. Based on the theory of involvement, we proposed a research model and conducted an online survey regarding Apple Pay to validate the hypotheses. Several insights were obtained through empirical

This study explores the impact of demand-side usage of digital platforms on operational decision-making by supply-side firms. The positive impact of digital platforms on product sales is established in the literature. However, this study focuses on the perspective of supply-side firms, examining the effect of increasing reliance on digital platforms on supply-side firms’ decisions. The study shows

Abstract not available

Most existing research on online fundraising options has examined monetary settings. Recently, a new option has emerged that uses virtual goods. In this setting, donors choose between different amounts of virtual goods rather than different amounts of money. Whether this setting of options will impact donors' willingness to donate has yet been empirically tested in the literature. We propose that the

Online innovation contests (OIC) provide companies, via a dedicated community, an important means to access remote knowledge and ideas of users and thereby a creative playground for fueling innovation. Our literature review shows that our understanding of the impact of diverse types of feedback on user participation, especially continued participation, and success in OIC is at a nascent stage. The

In this study, we propose and examine the concept of information security ignorance, which is an individual's chosen state of remaining underinformed about information security. Ignorance may be a rational choice for individuals when feeling overwhelmed by the available information. The findings of this study, based on the analysis of 319 survey responses, suggest that media and interpersonal communication

Currently, people are accustomed to cyberloafing, or nonwork-related cyber activities during working hours, and cyber-life-interruption, or work-related cyber activities during nonworking hours. Job or personal demands no longer rely on either work- or nonwork-related domain resources. We propose a dynamic demands-resources model regarding cyberloafing and cyber-life-interruption to elucidate their

The continuous information security failures in organizations have led focus toward organizational culture. It is argued that the development of culture of information security would subsequently lead to a secure organization. However, limited studies have been conducted to understand information security culture. This study aims to understand information security culture and its impact on success

As businesses increasingly use gamified mobile marketing campaign (GMMC) systems to engage mobile shoppers, gamification in m-commerce systems warrants more attention in both IS research and design practices. Inspired by peak-end theory, this study focused on the puzzling differences between user experience vs. memory and empirically examined the impact of different experience orders of cognitive load

Online dating has replaced traditional offline venues largely because of the structured presentation of visual and verbal information about potential partners. This study shows that including verbal information alongside visual information in online dating profiles affects attractiveness assessments by women more favorably than it affects those by men. These gender differences, however, are mitigated

Data analytics (DA) is a growing technique to generate knowledge of and to raise responsiveness to marketplace, yet relatively few studies clarified its framework and to examine its effects on marketing actions. This study builds a DA framework based on sense-and-respond perspective and practices and accordingly examines their impact on marketing agility and the mediating effects of market knowledge

Users of rival technology platforms, such as Android-versus-iOS, often harbor hostile opposition to each other. The dominant perspective of technology resistance, conceptualized as technology inertia, cannot explain such strong oppositional behavior. We propose a threat to tech self-esteem construct that captures distinct threat perceptions and offers a unified explanation for oppositional intentions

Fake news has led to a polarized society as evidenced by diametrically opposed perceptions of and reactions to global events such as the Coronavirus Disease 2019 (COVID-19) pandemic and presidential campaigns. Popular press has linked individuals’ political beliefs and cultural values to the extent to which they believe in false content shared on social networking sites (SNS). However, sweeping generalizations

Understanding consumer information processing is fundamental. Previous studies investigated the effect of message framing and self-construal in green consumption using self-reported measures and obtaining contrasting results. This study used the eye-tracking method across two studies to examine the effect of promotion- vs. prevention-framed messages on green consumption. Study 1 confirms that promotion

Drawing upon resource orchestration theory, we argue that deploying digitally-driven business capability aligned with supply chain governance may improve supply chain resilience. Using a sample of Chinese agriculture firms, the empirical analysis verified three fit mechanisms (complementing fit, balancing fit, and configuring fit) between digitally-driven business capability and supply chain governance

Software is critical to nearly every organization's performance and can create value for all organizational functions. Given that software development firms that create solutions for client organizations are by necessity constantly seeking competitive advantage, the central objective of this research was to investigate the impact of capability building on software development firm competitiveness.

Artificial intelligence of things technology provides smart surveillance capability for personal data digitalization. It will invade individuals’ information, physical, and social spaces and raise contextual privacy concerns while providing personalized services, which has not been explored in previous research. We theorize three types of smart surveillance and identify three subdimensions of contextual

Acknowledging the global relevance of controlling corruption, our study contributes to the existing body of literature by exploring the relationship between E-Government (EGOV) and Corruption Control at the EGOV subindices level. Toward this, we draw upon theoretical insights from Resource-Based View (RBV), Media Literacy Theory, Agency Theory, Information Quality, and Transaction Cost Theory to derive

The popularity of online knowledge payment platforms enables online users to disseminate paid knowledge via voice communication. However, such communication provided by users with little professional teaching skills commonly tends to contain linguistic disfluency, which is a potential determinant of consumer satisfaction of paid knowledge products. This study examines how linguistic disfluency inherent

Live streaming has enabled viewers to interact with broadcasters and peer viewers, as well as tip the broadcaster based on their emotional state. While most tips are small, a minority of viewers tip extremely large. To uncover such unique tipping patterns, we draw on the emotion literature and competitive arousal theory to examine how viewers’ emotional extremity affects tipping behavior and how broadcaster's

Market fragmentation, technical complexity and information asymmetry drive the regulation of financial markets. We examine how government bodies develop and implement policy mandates for regulatory oversight of automated trading. Simon's theory of bounded rationality guides the research enquiry on regulatory decision choices and outcomes. Primary and secondary data reveal four phases of evolutionary

This study answers research calls regarding data analytics in a specific unit and its impact at the unit and organizational level. In doing so, it takes an information value chain approach to theorize about how quality data and IT-enabled data analytics sensing capability in the marketing unit relate differently to the unit performance as well as to firm-level performance. Results from a survey of

Adversities are inherent in the information system development (ISD) process and often put projects to a halt. However, it is unclear what capabilities the team needs to resist and bounce back from adverse events. The purpose of this study is to propose that team resilience capability (TRC), containing affective, cognitive, and behavioral factors is vital for effective project performance. Further

Many online returns are caused by mismatches between what consumers see online and what they actually receive. This paper discusses e-sellers’ use of purchase-risk notices (PRNs) for possible mismatches as a preemptive action to avoid returns. Two one-factor (purchase-risk notice: presence vs. absence) scenario experiments were conducted via two studies (Study 1 and Study 2). The pre-purchase effects

Lack of user participation and contribution has been a long-standing problem for online communities. We proposed and examined new strategies for cultivating opinion leadership and enabling users to post articles outside of the community theme. We used social role theory to propose that online communities should encourage highly committed users to take administrator roles, which will increase their

With the prevalence of sponsorship practice using social media posts, the detection of sponsored content becomes crucial for platforms to regulate the generated content and prevent users from being misinformed. However, there is a paucity of investigations on the detection of sponsored content in existing research. To fill this research gap, we first identify several task-related clues by referring

On reward-based crowdfunding platforms, uncertainty in investment outcome severely hinders transactions between online backers and fundraisers. The industry is dedicated to alleviating these dilemmas through campaign design and platform function design. In recent years, online product sampling has been introduced as a promising promotion instrument for fundraisers. Using a unique dataset of 4,027 campaign-level

Tipping, as a new model of content monetization, is being adopted widely. Leveraging the policy changes in one of the largest social media platforms, we examined when and how tip-based content monetization incentives work. We adopt framing theory to explain different attitudes toward content monetization incentives between status-framed and benefit-framed users. Our results show that a hierarchical

Previous studies have analyzed the impact of cybersecurity breaches on firm performance, but the impact of the privacy breach on firm performance is less explored. Needless to say, the privacy of the individual's personal information has been a rising concern for organizations over the years. Previous studies, primarily focused on cybersecurity breaches, have used a simple market model (MM) to observe

We examine the impacts of mobile app category assortment of developers’ app portfolios on app performance in terms of quality and popularity. First, using data from the Apple App Store, we find a negative effect of portfolio diversity on developers’ app quality, which is negatively moderated by portfolio size. Second, we uncover spillover effects on app popularity, where existing (new) apps of a developer

An increase in the vividness of mental imagery can enhance the persuasive appeal of advertisements. To examine the effects of sensory imagery enriched by smelling (olfactory) and tasting (gustatory) in online video-based advertisements, we adopted multi-method empirical investigations to validate our conceptions. Electroencephalograms (EEGs) and survey data collected from 166 customers provide strong

COVID-19 created a great deal of personal, social, and economic anxiety in the USA and across the globe and exposed the inadequacy of traditional medical systems in handling large-scale emergencies. While telemedicine and virtual visits have become popular as a result, they end once a visit is over, hence lacking data persistence and continuity in caring for patients. Using the design science research

We examine the content of the official Facebook pages of 502 Italian municipalities over the period 2016–2018 to empirically infer the motivations of municipalities to use Facebook. Our inference is mostly based on the relationship between the main topics discussed by the municipalities on Facebook and the most related municipal expenses per capita, which are reported by function in municipal financial

Compared to text, photos are more conspicuous and suited for self-presentation. Although other motivations, such as helping others, partly account for photo sharing in online reviews, we emphasize a model of social status in which a conspicuous display of distant tourism products is used as a signal of an individual's status. Drawing on self-enhancement theory, we test hypotheses concerning exhibitionistic

Big data are a prominent source of value capable of generating competitive advantage and superior business performance. This paper represents the first empirical investigation of the theoretical model proposed by Grover et al. (2018), considering the mediating effects of four value creation mechanisms on the relationship between big data analytics capabilities (BDAC) and four value targets. The four

With the cost of data storage approaching near zero, an individual can acquire, share, and store digital content (i.e., emails, images, videos, and documents) more than ever before. This behavior is exacerbated by the availability, affordability, and usability of modern technological devices like smart mobile phones, wearables, the rapid proliferation of social media and communication apps, and the

This study examines how online value co-creation activities benefit brands in the form of willingness to pay a higher price (WPHP). We propose a framework of value co-creation in three management fields (product design, marketing, and after-sales service) and empirically examine the relationships among co-creation activities, customer-brand relationships, and customers’ WPHP. Interestingly, we find

This research investigates the impact of value alignment on physician resistance to electronic health record systems (EHRS) through the reduction of perceived threat to professional autonomy and perceived changes in work processes. Analyses of data collected from 104 US physicians using SmartPLS reveal that value alignment (i) directly impacts resistance to EHRS, (ii) influences resistance to EHRS

Building on the resource orchestration view, we proposed a dual role of information technology (IT) in the form of IT-enabled resource acquisition (IRA) and IT-enabled resource operation (IRO) in determining innovation performance. Through analyzing the survey data from 235 organizations, we found that in a dynamic business environment, IRA assists organizations in accruing benefits from their open

This paper contributes to the debate on MR technology in the museum setting by investigating how and to what extent functional elements of the MR devices affect experiences and drive post-experience behaviours. It bridges several research gaps in MR investigation, demonstrating unexplored causal relationships between the functionality of MR devices and museum experiences and post-experience behaviours

To understand whether companies can lock in the benefits of digital technology (DT) usage during the COVID-19 pandemic, we draw on a dynamic capability view to examine how digitalization capabilities generate impacts on firm performance. Through the analysis of 165 Chinese manufacturing companies, we find that market capitalizing agility and operational adjustment agility fully mediate the relationship

Drawing on the theory of planned behavior (TPB) and innovation diffusion theory (IDT), this study aims to reveal the mechanism of how personal innovativeness in the domain of information technology (PIIT) affects innovative work behavior through analyzing the mediating role of usage intention toward the online learning system and the moderating role of alignment with organizational values (AOVs). Our

Smartwatch applications are growing in popularity, but little is known about why people are motivated to use different smartwatch health apps. Drawing on regulatory focus theory, we propose that the fit between individuals’ regulatory focus (i.e., primarily prevention or primarily promotion) and the regulatory properties of smartwatch health apps (i.e., primarily promotion apps or primarily prevention

“A picture is worth a thousand words”: Never has this adage been more meaningful than it is today. Online social media is driving the growth of unstructured image data. Unstructured data must be structured to be informative and thereby contribute to user understanding and revenue generation. Hitherto, companies have only been able to accomplish this through tedious manual work. This paper demonstrates