A large body of research shows that clients of government services benefit from the presence of bureaucrats with whom they share race or ethnicity. These benefits arise from active or symbolic representation, which scholars argue are grounded in the shared backgrounds, language, and values that race and ethnicity proxy. We suggest that these shared connections are likely to be even more salient for

Innovation in public services is propelled by collaborations between public actors, private actors and service users. A substantial literature has centered on the benefits of user involvement in public services, but how user involvement can stimulate collaborative innovation is still largely unknown. This article develops and tests a theoretical framework based on the combined effect of 1) the empowerment

The combination of the high workload associated with keeping top executive branch positions filled and political dysfunction has led to longer and more frequent periods of vacancies in the U.S. executive branch. While scholars commonly claim that such vacancies are harmful for performance, this claim has been difficult to evaluate because of theoretical disagreement, conceptual confusion, and measurement

Climate change can bring about large-scale irreversible physical impacts and systemic changes in the operating environment of public organizations. Research on preconditions for organizational adaptation to climate change has produced two parallel lines of inquiry, one focusing on macro-level norms, rules and expectations and the other on meso-level culture, design and structure within the organization

The impacts of money in US politics have long been debated. Building on principal-agent models, we test whether and to what degree companies’ political donations lead to their favoured treatment in federal procurement. We expect the impact of donations on favouritism to vary by the strength of control by political principals over their bureaucratic agents. We compile a comprehensive dataset of published

This study aims to advance our knowledge about the role of public participation in formulating budgetary decisions of local governments. By focusing on participatory budgeting as a prominent form of public participation in the budgetary process, we posit that participatory budgeting serves two important roles in aligning the fiscal outcomes of local governments with citizen preferences: (1) increased

What drives collaborating participants to leave collaborative arrangements? Collaboration is a dynamic and emergent process rather than a static condition. Previous studies focus on collaboration’s emergence and performance; few empirical studies examine why participants stop collaborating. We address this question by studying how the history and structure of the Illinois enterprise zone program relate

This paper proposes a practice-based perspective on how managers resource goal-directed networks in the public sector, especially those governed by a network administrative organization. While previous literature shows that network managers need to acquire and allocate resources in order to achieve network goals, little is known about specific resourcing practices and related challenges to resourcing

Grantmaking organizations (GMOs) exert considerable influence on education systems, public policy, and its administration. We position the work of GMOs—in the distribution and management of funds for the public good—as a form of public management. Using recent work on racialized organizations from sociology, critical theories of race, and institutional theory, we address the role of GMOs in dismantling

Street-level bureaucrats assess increasing amounts of digital, often text-based, client representations. These representations have been criticized for oversimplification. However, frontline workers have also been known to develop simplified perceptions, or “shortcuts,” in their work. This study explores frontline workers’ assessments of digital client representations using observations of fifteen

In recent years, there have been multiple calls for public administration scholars to adopt an intersectional approach to the study of diversity within public organizations. This paper empirically examines the simultaneous influence of multiple dimensions of individual identity on employee burnout. We advance a better understanding of disparities in individual well-being outcomes for public servants

Public service organizations periodically collect and disseminate performance information that enables frontline employees to act based on two aspects of performance: current performance (how is the client performing right now?) and performance progression (is the client performing better, similarly, or worse than previously?). Yet knowledge of how frontline employees use performance information about

Abstract The outcomes of centralized or decentralized decision making in public organizations have been a subject of intense debate in the literature for more than a century now. This study revisits this debate by examining whether the degree of centralization influences the implementation of four types of organizational changes: reorganization, service contracting, technology adoption, and performance

Most studies in collaborative governance examine system-level or agency-level drivers of the horizontal dimension of collaboration, i.e., the specific forms of collaboration among an existing set of actors. Few have examined the vertical dimension, i.e., what actors are involved and the scope of collaboration. This study examines the latter issue by studying the implementation of the California Sustainable

Behavioral theory states that decision-makers engage in search in response to a performance shortfall. However, public administration research has remained remarkably inattentive of decision-makers’ attention. This study conceptually disentangles problem-defining and solution-generation as two distinct search objectives, in order to test theoretical expectations concerning individual decision-makers’

This article posits that racialized administrative power is the status quo in the United States and results from a wicked problem broadly construed as institutional racism. Acknowledging a baseline reality of racialized administrative power in the US allows public administration theory to more directly grapple with the institutional racism that paradoxically may seem too big and complex to empirically

Policy reforms of public service encounters often seek to control, delegate, or eliminate discretion at the frontline. In this paper, we show that rather than eclipsing discretion, the technologies meant to standardize and optimize decision-making in public service delivery introduce rough categorizations and scripts for action that make new types of discretionary responses and workarounds necessary

Public service delivery by African states is often characterized as particularist, favoring ethnic, personal or political networks of those inside the state over universalist, pro-social services to citizens. One explanation for particularist service delivery focuses on societal patronage norms, with ‘Big Men’ providing for members of their networks. Despite the prominence of this line of reasoning

Artificial intelligence algorithms are increasingly adopted as decisional aides by public bodies, with the promise of overcoming biases of human decision-makers. At the same time, they may introduce new biases in the human-algorithm interaction. Drawing on psychology and public administration literatures, we investigate two key biases: overreliance on algorithmic advice even in the face of ‘warning

We situate public sector leaders as actors who deal with competing institutional demands, and examine how public sector leaders can facilitate reform implementation in the face of institutional inertia in a transitional setting, Bangladesh public administration. Bases on 32 interviews with current and former Bangladeshi civil servants and local public administration experts supported by secondary analysis

What role does sector play in citizens’ perceptions of products or services in mixed-market settings where governments compete with for-profit and nonprofit vendors, or when governments partner or contract with private-sector providers? Do the public and nonprofit sectors have an advantage over for-profit providers? Using choice-based conjoint analysis with a nationally representative paid consumer

This article develops the concept of racialized burdens as a means of examining the role of race in administrative practice. Racialized burdens are the experience of learning, compliance and psychological costs that serve as inequality reproducing mechanisms. To develop this concept, we examine administrative burdens in the US state from the theoretical perspective of racialized organizations. Using

I denne artikel udvikler og tester vi en forholdsvis enkel teori på individniveau om det offentlige frontpersonales implementeringsadfærd. Artiklen systematiserer og etablerer en syntese af indsigter fra Ajzens teori om planlagt adfærd, Banduras teori om oplevet selvværd (self-efficacy) og implementeringslitteratur. På denne baggrund hævder vores teori, at frontarbejderes beslutninger om implementering

Managers of street-level organizations play an important role in the successful implementation of public reforms. A prevailing view within the public administration literature is that this work involves the adaptation between reforms and local contexts, where divergence is viewed as a form of resistance to change. The paper challenges this prevalent reform-centric view by introducing a situation-centric

A perennial task for the state is the creation and policing of categories. State-created categories have real world impacts on the public. The consequences of racial categorizations, for example, are well-documented. We examine a less studied consequence of state categorization, which are the administrative burdens created when individuals attempt to match themselves to state-created categories. Matching

Collaborative governance has emerged as a popular approach to address complex governance problems. In recent years, research within this tradition has studied the linkage between outputs—agreed upon courses of action and outcomes—and the impacts of those actions. Yet, collaborative arrangements (‘collaboratives’) are likely to vary depending on their context and policy domain, making it difficult to

Understanding the effects of different sources of knowledge acquisition in public organizations has become widely promoted for overcoming sociotechnical challenges through innovation. This study divided the sources of knowledge into external and internal learning mechanisms to assess their divergent effects on incremental and transformative innovations in 82 local governments involved in green and

Counterfactual assessment techniques involving treated and control groups, such as randomized control trials, might be used in outcome-based contracts to avoid rewarding or sanctioning service providers for social outcomes that they did not cause. However, few outcome-based contracts adopt payment rules based on counterfactual assessment techniques. Potential explanations are that these techniques

Accountability in collaborative governance comprises a tangled web of vertical and horizontal accountability relationships. While different accountability mechanisms are apparently complementary, they also clash with each other, producing serious accountability tensions. This study explores how actors in collaborative governance experience and manage conflicting accountability demands in the context

Public administration scholars argue that further research is needed to understand ordinary day-to-day behaviors of the traditional government agency in the era of inter-organization collaboration and governance, including reconciling traditional bureaucratic management theories with modern-day cross-sector governance theories. I answered this call by utilizing classic grounded theory methodology to

Resource allocation is paramount to local government strategic planning. There is, however, a gap in studies examining the determining factors of resource allocation decisions in the public sector. This study contributes to the public management literature by providing additional theories for explaining local government resource allocation in a very important sector in the local government context:

Administrative procedures are intended to increase transparency and help agencies make better decisions. However, these requirements also increase agency workload. Understanding how public agencies satisfy procedural requirements is a critical facet of agency performance. This analysis focuses on the language used in Environmental Impact Statements (EISs) required by the US National Environmental Policy

This article examines whether and how the capacity of a street-level organization moderates its ability to perform effectively in the context of a public program reform. We use the case of California probation departments during the phased implementation of the state’s Low-Income Health Program, a major Medicaid reform that offered critical new services for many probation citizens/clients, namely,

According to the theory of government failure, nonprofit organizations emerge when governments fail to provide goods or services to a public with heterogeneous demands. This study approaches this fundamental theory of the nonprofit sector from a pluralist political viewpoint, marrying the theory of government failure to resource-driven nonprofit arguments via updated modeling and measurement strategies

Studies of representative bureaucracy (RB) argue public organizations reflective of the public they serve exhibit better outcomes, especially when serving underrepresented groups. RB theory attributes improved outcomes either to the actions representative bureaucrats take (active representation), or a greater perception of trust and legitimacy toward them by service recipients (symbolic representation)

In this article, we bridge and extend concepts from behavioral game theory and the Ecology of Games Theory of Polycentricity (EGT) to test possible mechanisms for conflict contagion across the array of actors and policy forums that constitute a polycentric governance system. We argue that actors who experience conflict in one forum will develop similar strategies in other forums, which then impacts

The increasing risk of natural and human-induced disasters has caused considerable costs to governments. Governments’ savings can function as a mechanism to mitigate such revenue or expenditure shocks due to disasters. While past studies have examined how recessions affect government reserves, to date, few studies have tested how a government’s past experiences of natural disasters affect the level

Government agencies around the world struggle to retain frontline workers, as high job demands and low job resources contribute to persistently high rates of employee burnout. Although four decades of research have documented the predictors and potential costs of frontline worker burnout, we have limited causal evidence on strategies that reduce it. In this article, we report on a multicity field experiment

Lesbian, gay, bisexual, and transgender (LGBT) employees perceive less justice in the federal service than do their heterosexual colleagues. The “double jeopardy” hypothesis suggests that this will be especially true for LGBTs with a second stigmatized identity, but intersectionality theory is less clear about whether being LGBT will have a larger impact on other marginalized groups than on gay white

To preserve democratic accountability, the actions of federal agencies remain subject to review by elected officials in the legislative and executive branches. Yet given the vast scope and complexity of the modern federal government, elected officials cannot possibly intervene in all agency matters. This leaves the courts to evaluate agency actions. Applying Rosenbloom’s separation of powers theory

Local public managers are mobile in their career trajectories. While the extant public administration literature has predominantly examined this topic from a leadership turnover perspective, few studies have approached the career trajectories of local managers from a holistic, system-level angle. This article draws upon the vacancy chain literature and frames local managers’ interconnected career trajectories

Over the past few decades, collaboration has flourished in the public administration and policy fields as a rational means to solve complex issues and improve public service performance. Through a meta-analysis of 26 studies with 251 effect sizes, this investigation provides novel perspectives for understanding the effects of different collaborative partnerships on performance. To test these mechanisms

Despite public administration’s growing interest in personnel diversity and ethical leadership, little is known about the effectiveness of ethical leadership in managing diverse public workforces. Can ethical leadership moderate the relationships between demographic diversity and key organizational outcomes? To answer, we synthesize four theories about demographic diversity, ethical leadership, and

Research on political control over government bureaucracy has primarily focused on direct exercises of power such as appointments, funding, agency design, and procedural rules. In this analysis, we extend this literature to consider politicians who leverage their institutional standing to influence the decisions of local field officials over whom they have no explicit authority. Using the case of the

The resource investment and flexibility necessary to support the development of collective agency among autonomous organizational actors can be substantial. Public agencies, with their rigid budget cycles and regulatory burdens, often struggle with providing the resources needed to forge this type of system building to address complex community issues. Community foundations, as anchor institutions

Countries have widely diverging regulations regarding the eligibility of public sector employees for political office, and the stringency of such regulations remains fiercely debated. Building on a demand and supply model of political selection, this article contributes to such debates by studying whether and how the incentives of public employees as both consumers and producers of public services

This study presents a theoretical model of honest behavior in the public sector (public-sector honesty) and its relationship with corruption. We test this model empirically by utilizing and extending a unique data set of honest behavior of public- and private-sector workers across 40 countries, gathered in a field experiment conducted by Cohn et al. (N = 17,303). We find that public-sector honesty

Government outsourcing to third-party vendors is widespread and intended to strengthen the organizational incentive to deliver public services more efficiently. However, it is unclear how outsourcing influences the public workforce, and little is known about the effect on employees who change from working for the government to working for the vendor receiving the outsourcing contract. In this article

Scarcity in public service agencies requires a prioritization of resources, and inherent to all prioritizations is a comparison of the cases. Despite the amount of research that has been conducted on the prioritization process, surprisingly little attention has been paid to the underlying comparison. Drawing on insight from the street-level bureaucracy literature, this study suggests that the administrative

Democratic backsliding has multiplied “unprincipled” political principals: governments with weak commitment to the public interest. Why do some bureaucrats engage in voice and guerrilla sabotage to thwart policies against the public interest under “unprincipled principals,” yet others do not? Despite its centrality in contemporary governance, this conundrum has not seen quantitative research. We address

The deaths of George Floyd and Breonna Taylor brought discussions of race and policing to the forefront in the summer of 2020 in the United States, spurring protests and calls for policing reform. However, enacting successful reforms curtailing racially biased policing requires understanding whether bias is widespread, likely tied to systemic sources, or the work of a few racist officers. This study

A growing literature identifies the external environment as a key driver of diversity management in frontline public services. With many public services spanning the public, nonprofit, and private sectors, the degree to which ownership moderates the link between the environment and diversity management practice is an important area that has received little attention. Using longitudinal data on nearly

Institutional form is believed to influence organizational behavior and performance in producing collective goods such as healthcare services. Recent efforts in the United States seek to increase healthcare services provided by hospitals, but it is unclear whether and how these organizations respond to the policy changes. In this study, we examine the extent to which nonprofit hospitals change their

Municipal governments in the Global South vary in their ability to provide not only complex social services, like environmentally proper solid waste disposal, but even simple services, like trash collection from the streets. This article examines whether variation in service provision outcomes is associated with service-specific municipal administrative capacity, locally embedded civil society organization

This contribution theorizes on the emergence of affective styles in the accountability reporting of public agencies. Under conditions of multiple accountability towards heterogeneous stakeholders, public agencies are expected to make increased use of sentiment in their reporting. Agencies’ differentiated modulation of positive and negative sentiment results in four ideal-typical affective styles: technocratic

A chronic problem for democratic governments is generating legitimacy for policy decisions that go against substantial groups of citizens’ legitimate interests. The primary means of achieving this aim involve the arrangements through which policy decisions are made. Whereas research in the field has tended to focus on the arrangements leading up to a decision, this paper draws attention to developments

Nonprofits engaged in public service provision can receive funding from both donors and governments. Much of the nonprofit performance theory suggests that donors are unlikely to base donation decisions on nonprofit production. However, governments may prioritize performance in nonprofit funding decisions. We combine study internal production reports for the years 2010–2016 from 535 Habitat for Humanity

“Pathways to Implementation: Evidence on How Participation in Environmental Governance Impacts on Environmental Outcomes” by Nicolas W. Jager et al. (10.1093/jopart/muz034).

The street-level bureaucracy literature teaches us that frontline workers draw on both policy logics and social, cultural, and personal logics in their work. This has been conceptualized as the state agency narrative and citizen agency narrative, and it is both well documented and well theorized. However, the literature on street-level bureaucracy and frontline work is remarkably silent on how to understand

The literature on the relationship between government funding and private donations finds evidence of both crowd-out (a reduction in private donations due to the receipt of government funding) and crowd-in (increased donations rather than a reduction). This study uses organizational-level data and information regarding funding from multiple levels of government in Canada to provide an important contribution