Purpose The current gap between the required and available artificial intelligence (AI) professionals poses significant challenges for organisations and academia. Organisations are challenged to identify and secure the appropriate AI competencies. Simultaneously, academia is challenged to design, offer and quickly scale academic programmes in line with industry needs and train new generations of AI

Purpose The purpose of this paper is to ensure the anonymity and security of health data and improve the integrity and authenticity among patients, doctors and insurance providers. Simulation and validation algorithms are proposed in this work to ensure the proper implementation of the distributed system to secure and manage healthcare data. The author also aims to examine the methodology of Wireless

Purpose Drawing on a dynamic capability view, this study develops a decision support model that determines the most suitable configuration of strategies and challenges to adopt additive manufacturing (AM) to expedite digital transformation and performance improvement of the surgical and medical device (SMD) supply chain. Design/methodology/approach To investigate the research objective, a multi-method

Purpose Effective educational methods are critical for successfully training future supply chain talent. The paper proposes a fuzzy multi-criteria decision-making model to evaluate and select the best educational method for tomorrow's supply chain leaders integrating skill development priorities in an uncertain environment. Design/methodology/approach The Grounded theory scheme is used to identify

Purpose While the idea of the resilience of information systems security exists, there is a lack of research that conceptualizes, defines and specifies a way to measure it as a dynamic capability. Drawing on relevant cybersecurity and dynamic capabilities literature, this study aims to define Information Systems Security Resilience (ISSR) as a “dynamic capability of a firm to respond to, and recover

Purpose In response to the COVID-19 pandemic, many employees had to switch to remote work. While some adjusted successfully to this transition, others have struggled. Leveraging information systems (IS) to adjust to major exogenous shocks is called digital resilience. The purpose of this paper is to understand what we can learn about employees' digital resilience from externally enforced transitions

Purpose In this study, the authors examine artificial knowledge as a fundamental stream of knowledge management for sustainable and resilient business models in supply chain management (SCM). The study aims to provide a comprehensive overview of artificial knowledge and digitalization as key enablers of the improvement of SCM accountability and sustainable performance towards the UN 2030 Agenda. D

Purpose Digital technologies, digitalised consumers and the torrent of customer data have been transforming marketing practice. In discussing such trends, existing research has either focussed on the skills marketers need or broad-based approaches such as agile methods but has given less consideration to just how such skills or approaches might be developed and used in marketers' day-to-day activities

Purpose Despite the increase in studies focused on analyzing the potential of big data analytics capability (BDAC) as a driver of product and process innovation, it is still necessary to understand how the use of insights generated by BDAC in innovation may be maximized through articulation with individuals' intellect and other processes involving the assimilation and transformation of knowledge. This

Purpose The humanitarian supply chain (HSC) area is rich with conceptual frameworks with a focus on the importance of information and digital technology (IDT) applications. These frameworks have a limited scope in investigating and prioritizing barriers to IDT adoption in HSCs. The present study thus identifies and prioritizes the barriers to IDT adoption in organizations involved in HSCs. Design/

Purpose With the increasing prevalence of social media in everyday life, scholars have argued the need of exploring enterprise social media (ESM) for workplace outcomes. This study investigates the relationship between ESM use and organizational learning capability (OLC) by focusing on the mediating role of informal learning (INFL) and the moderating role of social capital (SC). Design/methodology/approach

Purpose Despite the availability of several published reviews on the adoption of blockchain (BC) in supply chain (SC), at present, the literature lacks a comprehensive review incorporating the antecedents and consequences of BC adoption. Moreover, the complex adoption of BC in SC, explained with the mediating and moderating relationships, is not fully consolidated. Thus, the aim of this study was to

Purpose This paper aims to assess the readiness of retail workers to use blockchain technology (BCT) to improve supply chain performance. The assessment was made via a quantitative approach taken using a theoretical framework based on Keller’s motivation model and self-determination theory in the BCT context. Design/methodology/approach The authors collected data from 567 retail workers from an emerging

Purpose The study aims to identify the central paradoxical tensions existing in developing resilience in organisations. The main thrust of this study is to develop a thorough understanding of diverse conflicting tensions in building resilience and develop the possible strategies to surmount these tensions. Design/methodology/approach Using the case study approach, the study applied theory-elaboration

Purpose This study aims to examine how and when digital platform capabilities drive technological innovation from a strategic information perspective, regarding information flow and information quality as mediators and business intelligence analytics as a moderator. Design/methodology/approach This study engaged corporate executives in surveys and obtained 182 firm data and then tested the hypotheses

Purpose The cold supply chain industry is still emerging and digital transformation is in the nascent stage in this industry. This paper argues that there are various barriers to implementing blockchain technology in the cold supply chain and aims to develop and validate a model for overcoming key barriers to implementing blockchain technology in the cold supply chain. Design/methodology/approach The

Purpose Firms use design capability across the globe to compete and increase sales, e.g. Apple. However, the payoff from design know-how has been overlooked thus far. Academic research lags in this space despite the intersection of sales, technology and design in practice. This paper provides researchers and managers with implications of the interplay between design capability and technological market

Purpose The paper aims to help enterprises gain valuable knowledge about big data implementation in practice and improve their information management ability, as they accumulate experience, to reuse or adapt the proposed method to achieve a sustainable competitive advantage. Design/methodology/approach Guided by the theory of technological frames of reference (TFR) and transaction cost theory (TCT)

Purpose The evolution of modern digitalization technologies necessitates the development of a competitive digital supply chain quality management (SCQM) strategy by manufacturers. Using the new institutions and institutional theory (IIT), the study research first aims to identify the most important SCQM practices that can influence competitive performance (CP). Second, the authors intend to investigate

Purpose Project portfolio risk (PPR) management plays an important role in promoting the smooth implementation of a project portfolio (PP). Accurate PPR prediction helps managers cope with risks timely in complicated PP environments. However, studies on accurate PPR impact degree prediction, which consists of both risk occurrence probabilities and risk impact consequences considering project interactions

Purpose The system of information technology (IT)-oriented resources and processes that organizations need to develop to achieve operational agility remains unclear. The study research seeks to extend existing competency literature by incorporating the unique contextual nuances of the relationship between IT capabilities and operational agility. Design/methodology/approach Using a multi-method approach

Purpose This paper explores the effect the regional technological environment has on technology-driven performance, measured by enterprise resource planning (ERP). Design/methodology/approach This study specifies a productivity-based production function driven by ERP system adoption. Employing a quasi-experimental research design, the author disentangles two effects – the average effect of ERP adoption

Purpose The major purpose of this study is to investigate the role of Industry 4.0 in circular supply chain management (CSCM). The study also identifies variables that positively influence circular performance of a supply chain and examines the relationships among them. Design/methodology/approach This research uses a novel mixed-method exploratory methodology with sequential design. To understand

Purpose The coordination among the various entities such as the military, government agencies, civilians, non-governmental agencies, and other commercial enterprises is one of the most challenging aspects of managing the humanitarian supply chain. Blockchain technology (BCT) can facilitate coordination, but the cost and other hindrances have limited their application in disaster relief operations.

Purpose Deep learning (DL) technologies assist manufacturers to manage their business operations. This research aims to present state-of-the-art insights on the trends and ways forward for DL applications in manufacturing operations. Design/methodology/approach Using bibliometric analysis and the SPAR-4-SLR protocol, this research conducts a systematic literature review to present a scientific mapping

Purpose The purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews. Design/methodology/approach This paper combines two methods: (1) natural language processing (NLP) to support advanced text mining to increase the accuracy of information extracted from product reviews and (2) quality function deployment (QFD)

Purpose This study aims to provide insights on the importance of reconfiguring new and existing enterprise resources in a heterogeneous manner. This will lead to improved efficiencies, strategies and resource usage as such leading to more synergetic and innovative outcomes. This study highlights the importance of dynamic capabilities (DC) during the process of resources recombination (RR). It suggests

Purpose The paper aims to establish the role of enterprise information systems strategies (ISS) enabled by business strategies for attaining organizational innovativeness (ORIN) mediated by performance (decision-making and business processes) under environmental turbulence. Design/methodology/approach The research framework is developed based on theoretical grounding and validated with the help of

Purpose While the adoption of health-analytics (HA) is expanding, not every healthcare organization understands the factors impacting its readiness for HA. An assessment of HA-readiness helps guide organizational strategy and the realization of business value. Past research on HA has not included a comprehensive set of readiness-factors and assessment methods. This study’s objective is to design artifacts

Purpose This exploratory research aims to (1) investigate the bright and dark sides of social media use during the COVID-19 pandemic; (2) explore the impact of demographic factors on social media usage; and (3) assess the effects of cultural dimensions on social media usage. Design/methodology/approach The data are collected through an online survey. Factors derived from grounded theories and models

Purpose This study aims to examine the direct and indirect effects of supply chain resilience enablers on supply chain disruption orientation per supply chain resilience. It conjointly examined the moderation of supply chain complexity on resilience enablers and supply chain resilience. It further detailed the conditional indirect effects of supply chain resilience enablers on supply chain disruption

Purpose The extant literature has utilized the SERVQUAL scale to measure service quality dimensions and their importance towards customer-satisfaction using close-ended survey-based questions and not open-ended questions and/or user-generated qualitative responses. On the other hand, while measuring customer-satisfaction drivers from user-generated content (UGC), extant studies have majorly used overall

Purpose Most Higher Education Institutions (HEIs) have silos of distributed processes, which adds to the confusion and conflict concerning the Customer Relationship Management (CRM), desires, expectation and needs (DEN). Where possible, in order to maximise resource impact and minimise organisational disruption, HEIs should practically map these DEN to processes, roles, events, activities, channels

Purpose This article seeks to characterize and assess a new type of resilient, socially conscious and competitive enterprise that simultaneously encompasses open and social innovation – aligning both business and social outcomes – and which will gain increasing importance in post-pandemic competitiveness. Design/methodology/approach A mixed method approach based on sequential deductive triangulation

Purpose The poor leadership style is a key obstacle to the effective implementation of Industry 4.0 technologies. To successfully apply the Industry 4.0 technologies, which can enhance the sustainability of firms, senior management needs to be inspiring and transformational. On the other hand, numerous factors can hinder the Industry 4.0 transition and “Circular Supply Chain (CSC)” transformation.

Purpose During pre-vaccine era, pharmaceutical supplies [self-care essentials (SCEs)] have been proved to be a major deflector, protector and safety guard against novel coronavirus disease (COVID-19). Hence, the objective of the study is to provide a comprehensive socio-technological decision-making framework based on multiple criteria for selecting the suppliers of pharmaceuticals, such as SCEs, by

Purpose The study aims to map the links between Industry 4.0 (I-4.0) technologies and circular economy (CE) for sustainable operations and their role to achieving the selected number of sustainable development goals (SDGs). Design/methodology/approach The study adopts a systematic literature review method to identify 76 primary studies that were published between January 2010 and December 2020. The

Purpose The purpose is to analyze and discuss the sustainable development (SD) and financing risk assessment (FRA) of resource-based industrial clusters under the Internet of Things (IoT) economy and promote the application of Machine Learning methods and intelligent optimization algorithms in FRA. Design/methodology/approach This study used the Support Vector Machine (SVM) algorithm that is analyzed

Purpose This study aims to analyze the socio-ecological policy trade-off caused by technological innovations in the post-COVID-19 era. The study outcomes are utilized to design a comprehensive policy framework for attaining sustainable development goals (SDGs). Design/methodology/approach Study is done for 100 countries over 1991–2019. Second-generation estimation method is used. Innovation is measured

Purpose Mobile messaging applications (MMAs) have surpassed top social media platforms. Recent and rapid use of MMAs has made it extremely difficult to ignore the existence of customer-to-customer (C2C) mobile information. This study, therefore, aims to expand the knowledge of customers' adoption behaviour of such information. Design/methodology/approach Through applying and utilizing social support

Purpose The article aims to concern identification and development of pathways for a green recovery process post pandemic taking into account the role of digital technologies for unleashing the policies planned within the European Green Deal (EGD). Design/methodology/approach The study is based on a systematic literature review (SLR). The electronic databases Scopus and Web of Science (WoS) were surveyed

Purpose The purposes are to explore corporate financial management optimization in the context of big data and provide a sustainable financial strategy for corporate development. Design/methodology/approach First, the shortcomings of the traditional financial management model are analyzed under the background of big data analysis. The big data analytic technology is employed to extract financial big

Purpose This paper aims to effectively explore the application effect of big data techniques based on an α-support vector machine-stochastic gradient descent (SVMSGD) algorithm in third-party logistics, obtain the valuable information hidden in the logistics big data and promote the logistics enterprises to make more reasonable planning schemes. Design/methodology/approach In this paper, the forgetting

Purpose Supply chain integration (SCI) and flexibility (SCF) are recognised as crucial business practices and capability in the global competitive market. However, limited research has paid attention to study the relationship between SCI, SCF and their impact on supply chain performance (SCP). Therefore, the purpose of this paper is to establish a relationship between integration, flexibility and performance

Purpose A circular economy (CE) is an economic system that tries to eliminate waste and continually use resources. Due to growing environmental concerns, supply chain (SC) design should be based on the CE considerations. In addition, responding and satisfying customers are the challenges managers constantly encounter. This study aims to improve the design of an agile closed-loop supply chain (CLSC)

Purpose Risks resulted from asymmetric information have become crucial barriers for commercial banks to implement supply chain finance (SCF) – mainly the inventory pledge financing (IPF). At the same time, online financial service providers (OFSPs) are emerging as strong competitors in the SCF market. As a result, commercial banks need to update their traditional SCF business models and alleviate their

Purpose This study aims to understand the benefits and challenges associated with the adoption of a blockchain-based identity management system in public services by conducting an academic literature review, and to explore the design of such a system that can be applied to the Korean government. Design/methodology/approach This study explores the adoption of a blockchain-based identity management system

Purpose The purpose of this study is to investigate the correlation between the price return of leading cryptocurrencies, including Bitcoin, Ethereum, Ripple, Litecoin, Monero, Stellar, Peercoin and Dash, and stock return of technology companies' indices that mainly operate on the blockchain platform and provide financial services, including alternative finance, democratized banking, future payments

Purpose Decision-making in human beings is affected by emotions and sentiments. The affective computing takes this into account, intending to tailor decision support to the emotional states of people. However, the representation and classification of emotions is a very challenging task. The study used customized methods of deep learning models to aid in the accurate classification of emotions and sentiments

Purpose The coronavirus disease 2019 (COVID-19) pandemic created heavy pressure on firms, by increasing the challenges and disruptions that they have to deal with on being sustainable. For this purpose, it is aimed to reveal the role of the smart circular supply chain (SCSC) and its enablers towards achieving Sustainable Development Goals (SDGs) for post-pandemic preparedness. Design/methodology/approach

Purpose To identify and analyze the occurrence of Internet financial market risk, data mining technology is combined with deep learning to process and analyze. The market risk management of the Internet is to improve the management level of Internet financial risk, improve the policy of Internet financial supervision and promote the healthy development of Internet finance. Design/methodology/approach

Purpose The purpose of this paper is to examine how public sector organizations become nimbler while retaining their resilience during digital transformation. Design/methodology/approach The study adopts a hermeneutic approach in conducting deep expert interviews with 22 senior executives and managers of multiple organizations. The method blends theory and expert views to study digital transformation

Purpose In recent years, a number of researchers have attempted to make an integration of sustainability with supply chain risk management. These studies have led to valued insights into this issue, though there is still a lack of knowledge about the mechanisms by which sustainability-related issues are materialized as risks in the supply chain management. Design/methodology/approach The paper aims

Purpose Due to stern management policies and increased community attentiveness, sustainable supply chain management (SSCM) performs a vast component in endeavor operation and production management. Sustainable circular supplier selection (SCSS) and evaluation presented the environmental and social concerns in the fields of circular economy and sustainable supplier selection. Choosing the optimal SCSS

Purpose The objective of this research is to put forward a novel closed-loop circular economy (CE) approach to forecast the sustainability of supply chains (SCs). We provide a practical and real-world CE framework to improve and fill the current knowledge gap in evaluating sustainability of SCs. Besides, we aim to propose a real-life managerial forecasting approach to alert the decision-makers on the

Purpose The “Internet of Things (IoT)” is a platform for involving smart devices via the Internet at a worldwide scale. It supports the “supply chain (SC)” and “information and communication technology (ICT)” infrastructure to be well integrated into an organization and externally with customers and suppliers. The “sustainable supply chain (SSC)” is currently unavoidable if a company seeks to satisfy

Purpose This study aims to investigate the impact of firms' information system management capabilities on competitive performance for achieving sustainable development goals (SDGs). It also examines the moderating effects of multi-sensory stimuli capability on firms' competitive performance. Design/methodology/approach Drawing upon the resource base and dynamic capability view as the overarching theoretical

Purpose The study presents various barriers to adopt big data analytics (BDA) for sustainable manufacturing operations (SMOs) post-coronavirus disease (COVID-19) pandemics. In this study, 17 barriers are identified through extensive literature review and experts’ opinions for investing in BDA implementation. A questionnaire-based survey is conducted to collect responses from experts. The identified

Purpose The purpose of this study is to answer whether and how supervisor–subordinate instrumental or expressive ties based on enterprise social media (ESM) might enhance employee performance. Design/methodology/approach Drawing on social exchange theory, this study developed a theoretical model to explore the influencing mechanism of different supervisor–subordinate ties based on ESM on employee job