Subjective Evidence-Based Ethnography (SEBE) is a family of methods developed in digital ethnography for investigation in social science based on subjective audio–video recordings using first-person perspective. Recordings are used for self-confrontation (collect subjective experience, discussion of findings and final interpretation). Several studies applying SEBE methods mentioned “introspection”

The objective of this paper is to cast users of railway level crossings as flexible and adaptive decision-makers, and to apply a cognitive systems engineering approach to discover new behaviour-based insights for improving safety. Collisions between trains and road vehicles at railway level crossings/grade crossings remain a global issue. It is still far from apparent why drivers undertake some of

Ship collisions caused by navigation officer error significantly threaten the safety of marine navigation. An increased fear of collision for navigation officers in a close-quarters situation (CQS) may lead to failure to perform the prescribed collision-avoidance measures. This study measured the perceived collision risk (PCR) for 30 coast guard navigation officers according to their heart-rate variability

In China, F-type-5 m intersections are not uncommon. One approach of these intersections usually includes a driveway closely followed by an intersecting street, and the driveway and the intersecting street are parallel and approximately 5 m apart. Nowadays, drivers often rely on the navigation systems for directions. However, it is found that the navigation systems sometimes mislead or confuse drivers

Traffic congestion and accidents are more likely to occur on gently undulating roads called sags, because drivers are less likely to recognize a change in velocity. Therefore, to induce appropriate judgement and operation, we have proposed to bias the perception of velocity by tactile stimulation. Our previous study showed that the frequency of vibrotactile stimulation based on an engine is related

There is evidence that drivers’ behaviour adapts after using different advanced driving assistance systems. For instance, drivers’ headway during car-following reduces after using adaptive cruise control. However, little is known about whether, and how, drivers’ behaviour will change if they experience automated car-following, and how this is affected by engagement in non-driving-related tasks (NDRT)

New technologies are ever evolving and have the power to change human work for the better or the worse depending on the implementation. For human–robot interaction (HRI), it is decisive how humans and robots will share tasks and who will be in charge for decisions on task allocation. The aim of this online experiment was to examine the influence of different decision agents on the perception of a task

Effects of stressors on cognitive task performance have primarily been studied in isolation, and little is known about the combined effects of two or more stressors. This study examined how a metabolic stressor (skipping breakfast) and a sensory stressor (noise) affect cognitive task performance in isolation and combined. In addition to performance, we collected physiological and subjective data to

This research aims to develop a public traffic safety awareness questionnaire and explore the factors influencing public traffic safety awareness in China. A questionnaire survey was conducted with 5200 people in Jiaozuo, China, to assess their public traffic safety awareness. Based on 5029 effective samples, the developed public traffic safety awareness scale passed the reliability and validity tests

Previous research has shown that co-location of operators dependent on each other for task-relevant information can relieve the previously identified bottleneck of information between the Sonar Control (SOC) and Operations Officer (OPSO) in submarine sound and control rooms. This research aimed to examine the impact of a novel inwards facing circular configuration on communications and tasks within

The autonomous driving technology is rapidly developed for commercial use, aiming at the conditional driving automation or the third level of driving automation (LoDA 3). One of the most critical challenges for the achievement is the smooth authority transfer from the system to human drivers in an emergency. However, it is still on the way to find out fundamental solutions. The difficulty is closely

Isolated caregivers in remote environments frequently request medical advice or decision support from distant experts. Among the multiple difficulties arising from this configuration, exchanging timely and pertinent information under pressure between the two parties poses a considerable challenge. Cognitive Work Analysis and notably the Turing Machine Task Analysis (TMTA) method that enables task processing

Resilience is a topic widely discussed in the system safety community yet with various conceptualizations which have not been fully converged in principle. Characterization of resilience of socio-technical systems is then left open to be interpreted by alternative means. As one of the means, coordinated control theory (CCT) can explain a mechanism that enables the systems to achieve adaptations constantly

Self-driving vehicles are currently being developed in major industries for mass public deployment. Their benefits are attractive, and there is interest in having them on the streets as quickly as possible. Delegating responsibility to the cars has far-reaching impacts. As accidents will be unavoidable, the self-driving car will be asked to make life and death decisions that will impact human lives

Forklift drivers in in-house logistics are at a high risk of occupational injuries. This study piloted a video-based learning game for forklift drivers, designed to increase their safety awareness in their highly dynamic operating environment. The game consisted of video clips filmed from the driver’s perspective. Each video clip was stopped and masked at a point where a safety-relevant item or hazard

The evaluation of groupware has a long history; several researchers have investigated this research area and made attempts to develop evaluation methods. This paper aims to make a contribution to this research topic by introducing a groupware evaluation method called Team Usability Testing. The goal of this method is to evaluate the usability of real-time distributed groupware. The Team Usability Test

Team communication is considered a key factor for team performance. Importantly, voicing concerns and suggestions regarding work-related topics—also termed speaking up—represents an essential part of team communication. Particularly in action teams in high-reliability organizations such as healthcare, military, or aviation, voice is crucial for error prevention. Although research on voice has become

Bus driving is a complex and cognitively challenging task that places high demands on bus drivers’ working memory. Increasing use of “In-Vehicle Information Systems” leads to driver distraction and is a contributing factor to many road accidents globally, and with systems for tickets, navigation, and timetables, bus drivers are more exposed to this additional workload than other actors in the traffic

Industrial production is still widely sustained by human operators. However, the design of human–machine interaction often does not foster the motivation to learn more about their machine or system. This may decrease operators’ ability to flexibly adjust their decision making and problem-solving skills to the current production context. Motivation to learn could be attained by a motivating socio-technical

Nautical traffic management in The Netherlands is shifting from local traffic control to corridor traffic management. Current traffic management systems do not sufficiently support operators in perceptual and cognitive process to interpret and understand the large amounts of information needed for corridor traffic management. Newly developed user interface concepts aim to overcome deficiencies of current

Cognitive load plays an important role during learning and working, as it has been linked to well-functioning cognitive processes, performance, burnout and depression. Nonetheless, attempts to assess cognitive load in real-time by means of physiological data have been proven difficult, and interpreting these data remains challenging. The aim of this study is to examine whether and how well experienced

Primary school children are likely to participate in traffic as pedestrian road users. Due to their immature levels of physical and cognitive development, it is difficult for children to make safe decisions while crossing roads. The aim of this study was to analyse the behaviour characteristics and visual attention distribution of children in primary school as they cross roads. In total, 10 children

Ambient Displays, a sub-class of ubiquitous computing, aim to present non-critical information using peripheral visualisation with minimal distraction. The utility of Ambient Displays relies on providing useful, well-designed information in a way that does not increase the users cognitive load. Assessing the cognitive load of an Ambient Display is thus an important part of the development process.

Workplaces in the oil and gas (O&G) industry have evolved to become part of the modern complex sociotechnical system that characterises onshore and offshore facilities today. The intense interactions between workers, systems, equipment and processes have made companies in this sector more productive. However, significant and complex risks have also emerged. Managing them requires a methodology capable

This paper presents a cognitive task analysis to derive models of decision-making for rail maintenance processes. Maintenance processes are vital for safe and continuous availability of rail assets and services. These processes are increasingly embracing the ‘Intelligent Infrastructure’ paradigm, which uses automated analysis to predict asset state and potential failure. Understanding the cognitive

This paper addresses how to describe critical episodes of interaction between human operators and autonomous, automated, and manual control systems. The first part of the paper poses three questions: (1) what levels of cognitive control are important to include in a descriptive framework for joint human-autonomy in process control; (2) how should one describe temporal developments in joint socio-technical

To be successful, automated vehicles (AVs) need to be able to manoeuvre in mixed traffic in a way that will be accepted by road users, and maximises traffic safety and efficiency. A likely prerequisite for this success is for AVs to be able to communicate effectively with other road users in a complex traffic environment. The current study, conducted as part of the European project interACT, investigates

Humans still play a key role in air traffic control but their performances limit the capacity of the airspace and are responsible for delays. At the tactical level, even though air traffic controllers (ATCO) are trained for years, their performances are limited. In this article, we first isolated the tactical horizontal deconfliction task and explained its mathematical complexity. We observed through

Development of wearable mental workload (MWL) measures thrives, especially as leveraged by Industry 4.0. When employees object to wearing such gauges; however, research efforts might end up redundant. Based on self-determination and communication theories, this study assumed that employees’ acceptability of wearable MWL-monitoring is shaped by framing characteristics in corporate communication. Specifically

Accurate understanding of traffic signs is integral to driving safety. Questionnaires and behavior tests are usually used to measure sign comprehension. However, biometric indicators have also been developed to measure sign comprehension. This study investigated neural indicators underlying traffic sign understanding by measuring event-related potentials (ERPs). A stimulus 1–stimulus 2 paradigm was

Previous research has identified cognitive and situational factors as causes of risky driving; however, little is known about what roles cognitive and situational factors have on a specific risky driving behavior. In this study, two simulated drives were conducted to examine the impact of cognitive factors, reflected as working memory capacity and response inhibition capacity, and situational factor

This study examines the performance of cognitive work—as constrained by physical, policy and resource-related factors—in the near-simultaneous design and execution of disaster response operations. The demands of the situation described here—the removal of debris from a high-value barrier island in the US state of New York after Hurricane Sandy (2012)—lay at the far boundaries of the responding organizations’

Technological advancement brings opportunities for enhanced information, support, and functionality within the flight deck. Whilst this has many benefits to the pilot and the overall safety of the aircraft, the practical integration of new technologies needs to be carefully considered throughout the entirety of the design process. The application of Human Factors methods must ensure that new technologies

With encounters between trucks and cyclists still being a major safety issue and physical as well as technological improvements far from ubiquitous implementation, training truck drivers in anticipatory driving to improve their interaction with cyclists may be a way forward. After a baseline drive in an urban environment, truck drivers inexperienced with urban driving received a dedicated training

The aim of this study is to explore whether aspects of the physical work environment cause employee cyberloafing, which is defined as employee misuse of the company’s Internet connection for personal purposes. Drawing on conservation of resources theory, the paper proposes that perceived crowding arises as a result of scarce physical space resources, which lead employees to engage in cyberloafing through

With the introduction of advanced driving assistance systems managing longitudinal and lateral control, conditional automated driving is seemingly in near future of series vehicles. While take-over behavior in the passenger car context has been investigated intensively in recent years, publications on semi-trucks with professional drivers are sparse. The effects influencing expert drivers during take-overs

Individuals who do not fulfill required visual field standards have their driving license withdrawn in Sweden. However, understanding of the ability to compensate for this loss is limited. This study aimed to determine if reaction time and cognitive performance are important for safe driving in visual field loss (VFL) individuals. Visually demanding reaction time tasks of different complexity, for

In China, there are no road rights for personal mobility vehicles (PMVs), but sales of PMVs in China are rapidly increasing, and at present, a large group of PMV users has been formed. Research on the demand and intentions of PMV users holds great significance for road safety and policy formulation. This research adopts an online questionnaire based on the unified theory of acceptance and use of technology

Network theory has been widely used to describe many complex systems belonging to several fields from physics to sociology. Particularly interesting are multilayer networks which concurrently account for several types of relationships, without necessarily aggregating them. The functional resonance analysis method (FRAM) is an agnostic method (i.e., not making modeling assumptions) allowing semantically

Drivers of conditionally automated vehicles may occasionally be required to take control of their vehicle due to system boundaries, but their performance in such cases might be impaired if they were engaged in non-driving tasks. In this study, we conducted an experiment in a driving simulator, where the non-driving task involved playing a video game. We tested whether, after a take-over request (TOR)

Chronic pain leads to reduced quality of life for patients, and strains health systems worldwide. In the U.S. and some other countries, the complexities of caring for chronic pain are exacerbated by individual and public health risks associated with commonly used opioid analgesics. To help understand and improve pain care, this article uses the data-frame theory of sensemaking to explore how primary

Trauma is the leading cause of disability and death in children and young adults in the US. While much is known about the medical aspects of inpatient pediatric trauma care, not much is known about the processes and roles involved in in-hospital care. Using human factors engineering (HFE) methods, we combine interview, archival document and trauma registry data to describe how intra-hospital care transitions

Many diagrammatic guide signs in China have become much more complex and more difficult to read than those in other countries. Furthermore, there are few regulations or studies regarding diagrammatic guide signs in China. A driving simulator experiment was conducted to analyze the influence of five typical diagrammatic guide signs with different complexities on driving behavior and to evaluate their

Aircraft maintenance is a critical success factor in the aviation sector, and incorrect maintenance actions themselves can be the cause of accidents. Judgemental errors are the top causal factors of maintenance-related aviation accidents. This study asks why judgemental errors occur in maintenance. Referring to six aviation accidents, we show how various biases contributed to those accidents. We first

It has been argued that human and organizational factors are critical for accident analysis and safety management. The maritime domain represents a safety-critical system that has complex and temporary human collaborations. The level of collaboration includes not only human collaboration within a single ship, but also between ship-to-ship or ship-to-shore. From the safety-II perspective, these collaborations

Freeway merging of heavy goods vehicles (HGV) is a safety–critical manoeuvre. However, at present, it is largely unknown how HGV drivers perceive and execute the merging manoeuvre, and how current advanced driver support and automation systems (ADAS) contribute. We performed semi-structured in-depth interviews with 15 HGV drivers to assess their visual and cognitive processes while merging, interactions

Route familiarity has been found greatly associated with driver behaviour and traffic safety. This study aimed to investigate relationships between mountainous highway single-vehicle traffic accident and route familiarity. Route familiarity is defined by the spatial distance between the accident occurring site and driver’s residence in this research. Logistic regression analysis was used to study the

Social media, essential in everyday activity, have been frequently used in the performance of collaborative tasks as well as in collaborative learning in academia due to their interactive and open nature. Thus, understanding design students’ selective use and evaluation of social media in collaborative design is worthwhile. This paper reports a case study of design students’ use of social media in

For a successful market introduction of Level 3 Automated Driving Systems (L3 ADS), a careful evaluation of human–machine interfaces (HMIs) is necessary. User preference has often focused on usability, user experience, acceptance and trust. However, a thorough evaluation of measures when applied to ADS HMIs is missing. We investigated the appropriateness of nine self-reported measures in terms of reliability

Our work aims to explore novel approaches to the challenge of designing the interaction between people and automation. Through a case study within the domain of air traffic control, we focus on designing fine-grained human–automation interactions. We design a concept and develop an interactive lo-fi prototype of an assisted sketching system to enable air traffic controllers to interact with automation

Resilience has in recent decades been introduced as a term describing a new perspective within the domains of disaster management and safety management. Several theoretical interpretations and definitions of the essence of resilience have been proposed, but less work has described how to operationalise resilience and implement the concept within organisations. This case study describes the implementation

Pedestrian safety is vital, especially when it comes to crossing at intersections. Setting pedestrian safety facilities is one of the solutions to provide a safer environment for pedestrians to cross at intersections. And most studies have focused on the influence of pedestrian safety facilities on drivers’ yielding behavior. Meanwhile, psychological factors underlying drivers’ decisions to yield to

Since the beginning of the well-drilling activities of oil and gas industry, in the 19th century, these activities have presented specific risks that, over the course of their evolution to the present day, have greatly increased their potential to cause harm to people, the environment, and corporate sustainability. Stimulated by the world’s energy needs, especially in developed and growing countries

The present study aimed to evaluate different illumination systems in the control room of a power plant and decide on the optimal illumination system in terms of the operator’s cognitive performance. This study was conducted on a control room, consisting of 16 operators. The cognitive performance and sleepiness of the subjects were evaluated under three illumination systems: fluorescent lamps (230 lux);

Email is ubiquitous at the workplace. However, only few studies have empirically investigated the cognitive underpinning of computer-mediated business communication in general or work-related email behaviour in particular. In this paper, we further explored the relationship between workplace telepressure and two specific behavioural outcomes (i.e., email reply quantity and email response latency) by

Degraded visual conditions present a great challenge to rotary-wing aircraft. These conditions can obscure cues used to interpret speed, location and approach. With such cues obscured, pilots must rely on in-cockpit instrumentation, increasing workload, whilst reducing situation awareness. When operating within degraded visual conditions, pilots require easy access to flight critical information, presented

Designing assembly instructions is mostly considered to be a non-designer task. Hence, in many companies, it is performed by production planners or instructional designers. However, analysing product components and looking for clues on how these components can be fitted together into a subassembly or final product is a fundamental part of assembly. Product designers play an important role in the way

Maintenance is one of the core technical aspects on board ships, which is required for the ready availability, reliability, and efficiency of machinery equipment. As machinery systems are critical for merchant ships, inadequate maintenance operations lead to serious consequences, including total loss of the vessel. The most commonly used maintenance approach on board a ship is a planned maintenance

Research indicates that sources of work-related stress (WRS) impact on the physical, social, and psychological health of pilots. Furthermore, specific features of the job can increase a pilot’s risk in relation to developing a mental health (MH) issue. It is impossible to remove all stress from the work life of pilots. A high stress situation may not necessarily be detrimental to the person, once they

Product similarity plays an important role in affecting consumer preferences. Although the existing literature discusses consumer preferences or product similarity, there are only a few studies investigating their relationship. The current study explored the influences of product similarity on consumer preferences including the underlying cognitive processes by analyzing eye movement data as well as