Team communication is considered a key factor for team performance. Importantly, voicing concerns and suggestions regarding work-related topics—also termed speaking up—represents an essential part of team communication. Particularly in action teams in high-reliability organizations such as healthcare, military, or aviation, voice is crucial for error prevention. Although research on voice has become

Bus driving is a complex and cognitively challenging task that places high demands on bus drivers’ working memory. Increasing use of “In-Vehicle Information Systems” leads to driver distraction and is a contributing factor to many road accidents globally, and with systems for tickets, navigation, and timetables, bus drivers are more exposed to this additional workload than other actors in the traffic

Industrial production is still widely sustained by human operators. However, the design of human–machine interaction often does not foster the motivation to learn more about their machine or system. This may decrease operators’ ability to flexibly adjust their decision making and problem-solving skills to the current production context. Motivation to learn could be attained by a motivating socio-technical

Nautical traffic management in The Netherlands is shifting from local traffic control to corridor traffic management. Current traffic management systems do not sufficiently support operators in perceptual and cognitive process to interpret and understand the large amounts of information needed for corridor traffic management. Newly developed user interface concepts aim to overcome deficiencies of current

Cognitive load plays an important role during learning and working, as it has been linked to well-functioning cognitive processes, performance, burnout and depression. Nonetheless, attempts to assess cognitive load in real-time by means of physiological data have been proven difficult, and interpreting these data remains challenging. The aim of this study is to examine whether and how well experienced

Primary school children are likely to participate in traffic as pedestrian road users. Due to their immature levels of physical and cognitive development, it is difficult for children to make safe decisions while crossing roads. The aim of this study was to analyse the behaviour characteristics and visual attention distribution of children in primary school as they cross roads. In total, 10 children

Ambient Displays, a sub-class of ubiquitous computing, aim to present non-critical information using peripheral visualisation with minimal distraction. The utility of Ambient Displays relies on providing useful, well-designed information in a way that does not increase the users cognitive load. Assessing the cognitive load of an Ambient Display is thus an important part of the development process.

Workplaces in the oil and gas (O&G) industry have evolved to become part of the modern complex sociotechnical system that characterises onshore and offshore facilities today. The intense interactions between workers, systems, equipment and processes have made companies in this sector more productive. However, significant and complex risks have also emerged. Managing them requires a methodology capable

This paper presents a cognitive task analysis to derive models of decision-making for rail maintenance processes. Maintenance processes are vital for safe and continuous availability of rail assets and services. These processes are increasingly embracing the ‘Intelligent Infrastructure’ paradigm, which uses automated analysis to predict asset state and potential failure. Understanding the cognitive

This paper addresses how to describe critical episodes of interaction between human operators and autonomous, automated, and manual control systems. The first part of the paper poses three questions: (1) what levels of cognitive control are important to include in a descriptive framework for joint human-autonomy in process control; (2) how should one describe temporal developments in joint socio-technical

To be successful, automated vehicles (AVs) need to be able to manoeuvre in mixed traffic in a way that will be accepted by road users, and maximises traffic safety and efficiency. A likely prerequisite for this success is for AVs to be able to communicate effectively with other road users in a complex traffic environment. The current study, conducted as part of the European project interACT, investigates

Humans still play a key role in air traffic control but their performances limit the capacity of the airspace and are responsible for delays. At the tactical level, even though air traffic controllers (ATCO) are trained for years, their performances are limited. In this article, we first isolated the tactical horizontal deconfliction task and explained its mathematical complexity. We observed through

Development of wearable mental workload (MWL) measures thrives, especially as leveraged by Industry 4.0. When employees object to wearing such gauges; however, research efforts might end up redundant. Based on self-determination and communication theories, this study assumed that employees’ acceptability of wearable MWL-monitoring is shaped by framing characteristics in corporate communication. Specifically

Accurate understanding of traffic signs is integral to driving safety. Questionnaires and behavior tests are usually used to measure sign comprehension. However, biometric indicators have also been developed to measure sign comprehension. This study investigated neural indicators underlying traffic sign understanding by measuring event-related potentials (ERPs). A stimulus 1–stimulus 2 paradigm was

Previous research has identified cognitive and situational factors as causes of risky driving; however, little is known about what roles cognitive and situational factors have on a specific risky driving behavior. In this study, two simulated drives were conducted to examine the impact of cognitive factors, reflected as working memory capacity and response inhibition capacity, and situational factor

This study examines the performance of cognitive work—as constrained by physical, policy and resource-related factors—in the near-simultaneous design and execution of disaster response operations. The demands of the situation described here—the removal of debris from a high-value barrier island in the US state of New York after Hurricane Sandy (2012)—lay at the far boundaries of the responding organizations’

Technological advancement brings opportunities for enhanced information, support, and functionality within the flight deck. Whilst this has many benefits to the pilot and the overall safety of the aircraft, the practical integration of new technologies needs to be carefully considered throughout the entirety of the design process. The application of Human Factors methods must ensure that new technologies

With encounters between trucks and cyclists still being a major safety issue and physical as well as technological improvements far from ubiquitous implementation, training truck drivers in anticipatory driving to improve their interaction with cyclists may be a way forward. After a baseline drive in an urban environment, truck drivers inexperienced with urban driving received a dedicated training

The aim of this study is to explore whether aspects of the physical work environment cause employee cyberloafing, which is defined as employee misuse of the company’s Internet connection for personal purposes. Drawing on conservation of resources theory, the paper proposes that perceived crowding arises as a result of scarce physical space resources, which lead employees to engage in cyberloafing through

Trauma is the leading cause of disability and death in children and young adults in the US. While much is known about the medical aspects of inpatient pediatric trauma care, not much is known about the processes and roles involved in in-hospital care. Using human factors engineering (HFE) methods, we combine interview, archival document and trauma registry data to describe how intra-hospital care transitions

Chronic pain leads to reduced quality of life for patients, and strains health systems worldwide. In the U.S. and some other countries, the complexities of caring for chronic pain are exacerbated by individual and public health risks associated with commonly used opioid analgesics. To help understand and improve pain care, this article uses the data-frame theory of sensemaking to explore how primary

In discussions of the quality and safety problems of modern, Western healthcare, one of the most frequently heard criticisms has been that: "It is not standardised." This paper explores issues around standardisation that illustrate its surprising complexity, its potential advantages and disadvantages, and its political and sociological implications, in the hope that discourses around standardisation

The most common change facing nurses today is new technology, particularly bar coded medication administration technology (BCMA). However, there is a dearth of knowledge on how BCMA alters nursing work. This study investigated how BCMA technology affected nursing work, particularly nurses' operational problem-solving behavior. Cognitive systems engineering observations and interviews were conducted

According to the human factors paradigm for patient safety, health care work systems and innovations such as electronic medical records do not have direct effects on patient safety. Instead, their effects are contingent on how the clinical work system, whether computerized or not, shapes health care providers' performance of cognitive work processes. An application of the human factors paradigm to

Resilience has in recent decades been introduced as a term describing a new perspective within the domains of disaster management and safety management. Several theoretical interpretations and definitions of the essence of resilience have been proposed, but less work has described how to operationalise resilience and implement the concept within organisations. This case study describes the implementation

Pedestrian safety is vital, especially when it comes to crossing at intersections. Setting pedestrian safety facilities is one of the solutions to provide a safer environment for pedestrians to cross at intersections. And most studies have focused on the influence of pedestrian safety facilities on drivers’ yielding behavior. Meanwhile, psychological factors underlying drivers’ decisions to yield to

Since the beginning of the well-drilling activities of oil and gas industry, in the 19th century, these activities have presented specific risks that, over the course of their evolution to the present day, have greatly increased their potential to cause harm to people, the environment, and corporate sustainability. Stimulated by the world’s energy needs, especially in developed and growing countries

The present study aimed to evaluate different illumination systems in the control room of a power plant and decide on the optimal illumination system in terms of the operator’s cognitive performance. This study was conducted on a control room, consisting of 16 operators. The cognitive performance and sleepiness of the subjects were evaluated under three illumination systems: fluorescent lamps (230 lux);

Email is ubiquitous at the workplace. However, only few studies have empirically investigated the cognitive underpinning of computer-mediated business communication in general or work-related email behaviour in particular. In this paper, we further explored the relationship between workplace telepressure and two specific behavioural outcomes (i.e., email reply quantity and email response latency) by

Degraded visual conditions present a great challenge to rotary-wing aircraft. These conditions can obscure cues used to interpret speed, location and approach. With such cues obscured, pilots must rely on in-cockpit instrumentation, increasing workload, whilst reducing situation awareness. When operating within degraded visual conditions, pilots require easy access to flight critical information, presented

Designing assembly instructions is mostly considered to be a non-designer task. Hence, in many companies, it is performed by production planners or instructional designers. However, analysing product components and looking for clues on how these components can be fitted together into a subassembly or final product is a fundamental part of assembly. Product designers play an important role in the way

Maintenance is one of the core technical aspects on board ships, which is required for the ready availability, reliability, and efficiency of machinery equipment. As machinery systems are critical for merchant ships, inadequate maintenance operations lead to serious consequences, including total loss of the vessel. The most commonly used maintenance approach on board a ship is a planned maintenance

Research indicates that sources of work-related stress (WRS) impact on the physical, social, and psychological health of pilots. Furthermore, specific features of the job can increase a pilot’s risk in relation to developing a mental health (MH) issue. It is impossible to remove all stress from the work life of pilots. A high stress situation may not necessarily be detrimental to the person, once they

Product similarity plays an important role in affecting consumer preferences. Although the existing literature discusses consumer preferences or product similarity, there are only a few studies investigating their relationship. The current study explored the influences of product similarity on consumer preferences including the underlying cognitive processes by analyzing eye movement data as well as

Creating and maintaining a high level of both safety and productivity is a primary objective for many industries, especially those endowed with pursuit of commercial profits which are tightly linked with higher exposure to occupational risks, such as commercial transportation service industry. As a typical case, Beijing taxi service system (BTSS) operates for trade-offs between safety and benefit but

At the time of this paper, high dynamic range (HDR) visualization has already emerged in both the industry and the commercial sector, with HDR displays already present on the consumer market and the technology marching towards the goal of becoming the de facto format of multimedia. HDR is thus often looked at and praised as the next logical step in the evolution of audiovisual entertainment. However

During the last 15 years, several studies on technology acceptance have been pursued, and several new models have been proposed. This paper presents a theoretical background on individual acceptance of computer-assisted audit tools (CAATs) in the context of statutory auditors of a European country. The adoption of technologies in auditing is considered an important factor for efficiency increasing

In air traffic control (ATC), teamwork is a key component among air traffic control operators (ATCOs) to safely direct the aircraft through the sky and on the ground. To be able to design for future ATC systems, we must understand how ATCOs work together, their teamwork, and how they experience and perceive teamwork, in different ATC environments. We conducted interviews with 16 ATCOs working in four

Trust is a critical construct that influences human–automation interaction in multitasking workspaces involving imperfect automation. Karpinsky et al. (Appl Ergon, 70, 194–201, 2018) investigated whether trust affects operators’ attention allocation in high-load scenarios using the multi-attribute task battery II (MATB). Results suggested that task load reduces trust towards imperfect automation, then

The paper offers an analysis of how an energy-monitoring system was implemented and eventually adopted by the crew members in a shipping company. It illustrates how the social process of enacting the system as a collaborative technology-in-practice, enabling a significant reduction in energy consumption, was contingent on the negotiation of meaning and mutual learning among crew members in their community

Complex diagrammatic guide signs (DGSs) are widely used. To study the influence of DGSs with different complexities on drivers’ cognition, four types of typical DGSs on urban expressways in Beijing, China, were studied through a driving simulator experiment. Three indicators related to eye movement and three indicators related to driving behavior were collected and analyzed. The results indicated that

The original article can be found online.

This study aims to examine the consonant and dissonant effects that cyberloafing and physical exercise may have on individuals’ performance as activities of occupying rest breaks at work. Built upon an innovative perspective, a laboratory quasi-experimental study was developed where a total of 124 participants performed two different tasks—a cognitive task measuring errors and omissions and a motor

Jaywalking is a traffic violation that contributes significantly to vehicle–pedestrian crashes at intersections. Although public education campaigns have been widely used in road safety, relatively little research has been conducted to understand the underlying process or mechanisms that influence their effectiveness for pedestrian safety, especially jaywalking behavior. This study aims to develop

A naturalistic field observation study is presented, exploring the experienced riders’ eye fixations on specific traffic objects and their relative semantic content during lane-splitting manoeuvre in urban settings. Six experienced motorcyclists rode their own motorcycles equipped with an eye-tracking system. Data were extracted using manual video annotation and stimulated retrospective think-aloud

For adaptive cruise control (ACC) systems to be accepted and used safely, the transitions from cruise control mode to necessary driver intervention need to be obvious to the driver. Previous research shows that drivers have natural boundaries for acceptable values for time headway and time to collision to a car in front, which define at what point they are likely to step on the brake pedal. These boundaries

Proper understanding of automation limitations is vital in order for drivers to deal with unexpected critical situations. The present study focuses on explanation-based knowledge of the limitations given to novice drivers who have no knowledge and experience of using driving automation systems. The knowledge is discussed considering (1) the possibility of the automation failing to issue an alert when

Presentations and workshops on disaster cases for professional development purposes are popular among engineers. Despite common use of such case based learning, there has been only limited investigation into this practice in a hazardous industry context. Based on the literature on case based learning, this paper presents findings from five workshops on the causation of the Überlingen mid-air aircraft

Multiteam systems (MTSs) are comprised of two or more interconnected teams working toward shared superordinate goals but with unique sub-goals. To date, research has predominantly focused on how decisions are made and has viewed these cognitive processes as occurring within individuals. However, for MTSs operating in extreme environments such as disasters, it is often not a question of how decisions

Behavior-driven development (BDD) has gained popularity in agile software development as a means of specifying user requirements through user stories and scenarios for interactive systems under construction. Templates for guiding the writing of such stories are widely employed and can be helpful to ensure that consistent information about the requirements is provided. With the aim of getting preliminary

Disasters are highly complex with often extreme consequences and are often exacerbated by decision errors. Human behaviour in this domain offers a fertile ground for studying decision-making and identifying opportunities for improvement. This research sought to improve the quality of decision-making by developing an aide memoire for managing cognitive biases in emergency management. Based on the appropriate

iHeart is a mobile healthcare system which monitors and tracks patients with hypertension and arrhythmia. This empirical study aims to assess the interaction between human and iHeart. In line with this, a survey was conducted among healthcare professional in two cities of Isfahan and Penang to find how intention to “Use” of iHeart and “User satisfaction” conveys the role of effective factors [Information

According to decision by the rector of University of Tampere, a version of the paper was submitted and published due to negligence.

This paper addresses the measurement of the social dimension of cognitive trust in collaborative networks. Trust indicators are typically measured and combined in literature in order to calculate partners’ trustworthiness. When expressing the result of a measurement, some quantitative indication of the quality of the result—the uncertainty of measurement—should be given. However, currently this is