Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appropriate methods to efficiently use organizational resources

Artificial intelligence (AI) offers organizations much potential. Considering the manifold application areas, AI’s inherent complexity, and new organizational necessities, companies encounter pitfalls when adopting AI. An informed decision regarding an organization’s readiness increases the probability of successful AI adoption and is important to successfully leverage AI’s business value. Thus, companies

Blockchain technology is often proposed as an infrastructure for decentralized Know-Your-Customer (KYC) verification, i.e., a process determining whether a customer is eligible for a given transaction. The benefit of using blockchain technology lies in the expected compliance costs reduction for companies by automatically enforcing KYC-requirements, whose results are accessible by multiple financial

Owing to advancements in artificial intelligence (AI) and specifically in machine learning, information technology (IT) systems can support humans in an increasing number of tasks. Yet, previous research indicates that people often prefer human support to support by an IT system, even if the latter provides superior performance – a phenomenon called algorithm aversion. A possible cause of algorithm

Organizations introduce virtual assistants (VAs) to support employees with work-related tasks. VAs can increase the success of teamwork and thus become an integral part of the daily work life. However, the effect of VAs on virtual teams remains unclear. While social identity theory describes the identification of employees with team members and the continued existence of a group identity, the concept

The study aims to identify whether algorithmic decision making leads to unfair (i.e., unequal) treatment of certain protected groups in the recruitment context. Firms increasingly implement algorithmic decision making to save costs and increase efficiency. Moreover, algorithmic decision making is considered to be fairer than human decisions due to social prejudices. Recent publications, however, imply

Some information systems research has considered that individual personality traits influence whether users feel stressed by information and communication technologies. Personality research suggests, however, that personality traits do not act individually, but interact interdependently to constitute a personality profile that guides individual perceptions and behavior. The study relies on the differential

Research has shown that aggregation of independent expert judgments significantly improves the quality of forecasts as compared to individual expert forecasts. This “wisdom of crowds” (WOC) has sparked substantial interest. However, previous studies on strengths and weaknesses of aggregation algorithms have been restricted by limited empirical data and analytical complexity. Based on a comprehensive

The presented method reconstructs a network (a graph) from AIS data, which reflects vessel traffic and can be used for route planning. The approach consists of three main steps: maneuvering points detection, waypoints discovery, and edge construction. The maneuvering points detection uses the CUSUM method and reduces the amount of data for further processing. The genetic algorithm with spatial partitioning

Content website providers have two main goals: They seek to attract consumers and to keep them on their websites as long as possible. To reach potential consumers, they can utilize several online channels, such as paid search results or advertisements on social media, all of which usually require a substantial marketing budget. However, with rising user numbers of online communication tools, website

When talking about blockchain technology in academia, business, and society, frequently generalizations are still heared about its – supposedly inherent – enormous energy consumption. This perception inevitably raises concerns about the further adoption of blockchain technology, a fact that inhibits rapid uptake of what is widely considered to be a groundbreaking and disruptive innovation. However

Nowadays, IT operations devolve many tasks in IT services to internal customers (i.e., IT self-service). The rationale for this service task devolvement is often to reduce the IT personnel’s workload. However, prior research has shown that IT operations often fail to achieve this goal. Existing methods for modeling and analyzing services fall short of supporting service providers in identifying and

Online reviews, i.e., evaluations of products and services posted on websites, are ubiquitous. Prior research observed substantial variance in the language of such online reviews and linked it to downstream consequences like perceived helpfulness. However, the understanding of why the language of reviews varies is limited. This is problematic because it might have vital implications for the design

Digitalization is changing the mobility sector. Companies have developed entirely new mobility services, and mobility services with pre-digital roots, such as ride-sharing and public transport, have leveraged digitalization to become more convenient to use. Nevertheless, private car use remains the dominant mode of transport in most developed countries, leading to problems such as delays due to traffic

Transparency in transport processes is becoming increasingly important for transport companies to improve internal processes and to be able to compete for customers. One important element to increase transparency is reliable, up-to-date and accurate arrival time prediction, commonly referred to as estimated time of arrival (ETA). ETAs are not easy to determine, especially for intermodal freight transports

The importance of gaining insights into informal organizational structures for management purposes is acknowledged by both research and practice. However, “traditional” approaches to analyzing informal organizational social networks involve significant manual effort and do not scale for larger datasets. Enterprise Social Networks (ESN) have emerged as important tools for informal employee interactions

Process mining offers a set of techniques for gaining data-based insights into business processes from event logs. The literature acknowledges the potential benefits of using process mining techniques in Six Sigma-based process improvement initiatives. However, a guideline that is explicitly dedicated on how process mining can be systematically used in Six Sigma initiatives is lacking. To address this

Several domain-specific assistants in the form of chatbots have conquered many commercial and private areas. However, there is still a limited level of systematic knowledge of the distinctive characteristics of design elements for chatbots to facilitate development, adoption, implementation, and further research. To close this gap, the paper outlines a taxonomy of design elements for chatbots with

In any data science and analytics project, the task of mapping a domain-specific problem to an adequate set of data mining methods by experts of the field is a crucial step. However, these experts are not always available and data mining novices may be required to perform the task. While there are several research efforts for automated method selection as a means of support, only a few approaches consider

In software development, crosscutting concerns, such as security, audit, access control, authentication, logging, persistence, transaction, error handling etc. can be modularized using the aspect-oriented paradigm. In business process modeling, aspects have been used to reduce visualization complexity, increase reuse and improve model maintainability. There are techniques which address aspects in modeling

The increasing capabilities of conversational agents (CAs) offer manifold opportunities to assist users in a variety of tasks. In an organizational context, particularly their potential to simulate a human-like interaction via natural language currently attracts attention both at the customer interface as well as for internal purposes, often in the form of chatbots. Emerging experimental studies on

Digital software platforms allow third parties to develop applications and thus extend their functionality. Platform owners provide platform boundary resources that allow for application development. For developers, platform integration, understood as the employment of platform resources, helps to realize application functionality effectively. Simultaneously, it requires integration effort and increases

Forms are central interfaces for information exchange between a government and its citizens. As a way to translate laws into practice, forms are an essential part facilitating this exchange. Unfortunately, forms often require substantial development effort to ensure they comply with legal requirements, with the result that citizens often describe them as highly complex. Standardization of forms through

Crowdfunding is now established as a valid alternative to conventional methods of financing for startups. Unfortunately, to date, research has not investigated how backers can be encouraged to support entrepreneurs beyond funding. The aim of this study is to design and evaluate certain design elements for reward-based crowdfunding platforms that can engage backers in co-creational activities for product

In the insurance sector, Asset Liability Management refers to the joint management of the assets and liabilities of a company. The liabilities mainly consist of the policies portfolios of the insurance company, which usually contain a large amount of policies. In the article, the authors mainly develop a highly efficient automatic generation of model points portfolios to represent much larger real

The complexity of development and deployment in today’s IT world is enormous. Despite the existence of so many pre-fabricated components, frameworks, cloud providers, etc., building IT systems still remains a major challenge and most likely overtaxes even a single ambitious developer. This results in spreading such development and deployment tasks over different team members with their own specialization

With the ever-growing popularity of sharing economy platforms, complementors increasingly face the challenge to manage their reputation on different platforms. The paper reports the results from an experimental online survey to investigate how and under which conditions online reputation is effective to engender trust across platform boundaries. It shows that (1) cross-platform signaling is in fact

Nowadays, we live surrounded by heterogeneous and distributed services that are available to people anytime and anywhere. Even though these services can be used individually, it is through their synchronized and combined usage that end-users are provided with added value. However, existing solutions to service composition are not targeted at ordinary end-users. In fact, these solutions require technical

In the course of the ongoing digitalization of production, production environments have become increasingly intertwined with information and communication technology. As a consequence, physical production processes depend more and more on the availability of information networks. Threats such as attacks and errors can compromise the components of information networks. Due to the numerous interconnections

Privacy regulations for data can be regarded as a major driver for data sovereignty measures. A specific example for this is the case of event data that is recorded by information systems during the processing of entities in domains such as e-commerce or health care. Since such data, typically available in the form of event log files, contains personalized information on the specific processed entities

Business processes and their outcomes rely on data whose values are changed during process execution. When unexpected changes occur, e.g., due to last minute changes of circumstances, human errors, or corrections of detected errors in data values, this may have consequences for various parts of the process. This challenges the process participants to understand the full impact of the changes and decide

Software development enterprises are under consistent pressure to improve their management techniques and development processes. These are comprised of several software development methodology (SDM) disciplines such as requirements acquisition, design, coding, testing, etc. that must be continuously improved and individually tailored to suit specific software development projects. The paper proposes

Existing methodologies for identifying data quality problems are typically user-centric, where data quality requirements are first determined in a top-down manner following well-established design guidelines, organizational structures and data governance frameworks. In the current data landscape, however, users are often confronted with new, unexplored datasets that they may not have any ownership

Today, as organizations constantly adjust their activities to meet ever-changing circumstances, continuous business transformation is taking place. However, planning and steering this transformation can be a daunting task as complexity has been built into the organization over the years. Enterprise Architecture (EA) has been widely adapted as a planning and governance approach to manage the complexity

Process mining represents a collection of data driven techniques that support the analysis, understanding and improvement of business processes. A core branch of process mining is conformance checking, i.e., assessing to what extent a business process model conforms to observed business process execution data. Alignments are the de facto standard instrument to compute such conformance statistics. However

Condition-based maintenance (CBM) has emerged as a proactive strategy for determining the best time for maintenance activities. In this paper, a case of a milling process with imperfect maintenance at a German automotive manufacturer is considered. Its major challenge is that only data with missing labels are available, which does not provide a sufficient basis for classical prognostic maintenance

Business process compliance is one of the prevalent challenges for companies. Despite an abundance of research proposals, companies still struggle with manual compliance checks and the understanding of compliance violations in the light of missing root-cause explanations. Moreover, approaches have merely focused on the control flow perspective in compliance checking, neglecting other aspects such as

The rapid standardization and specialization of cloud computing services have led to the development of cloud spot markets on which cloud service providers and customers can trade in near real-time. Frequent changes in demand and supply give rise to spot prices that vary throughout the day. Cloud customers often have temporal flexibility to execute their jobs before a specific deadline. In this paper

Convolutional neural network has been widely investigated for machinery condition monitoring, but its performance is highly affected by the learning of input signal representation and model structure. To address these issues, this paper presents a comprehensive deep convolutional neural network (DCNN) based condition monitoring framework to improve model performance. First, various signal representation

Modern manufacturing systems build on an effective scheduling scheme that makes full use of the system resource to increase the production, in which an important aspect is how to minimize the makespan for a certain production task (i.e., the time that elapses from the start of work to the end) in order to achieve the economic profit. This can be a difficult problem, especially when the production flow

Digital capabilities can improve organizations’ performance by supporting complex decision-making processes. However, when market standards constrain their enactment, the potential benefits promised by digital capabilities do not realize. The paper explores this tension by means of the critical case of a European airline, which had difficulty to enact a novel pricing approach and finds that market

Collaborative business intelligence (BI) is widely embraced by enterprises as a way of making the most of their business processes. However, decision makers usually work in isolation without the knowledge or the time needed to obtain and analyze all the available information for making decisions. Unfortunately, collaborative BI is currently based on exchanging e-mails and documents between participants

Providing high-quality service to all users is a difficult and inefficient strategy for e-commerce providers, especially when Web servers experience overload conditions that cause increased response time and request rejections, leading to user frustration and reduced revenue. In an e-commerce system, customer Web sessions have differing values for service providers. These tend to: give preference to

With the rise of new business processes that require real-time decision making, anticipatory decision making becomes necessary to use the available resources wisely. Dynamic real-time problems occur in many business fields, for example in vehicle routing applications with stochastic customer service requests expecting a fast response. For anticipatory decision making, offline simulation-based optimization

The development of augmented reality glasses is still ongoing and faces barriers in diffusion and concerns about their impact on users, organizations and society. The study aims to find sufficient solutions for this struggling digital innovation and to provide guidance for the implementation of augmented reality glasses in design-oriented projects. During a 3-year consortium research, acceptance and

Data portability allows users to transfer data between competing online services. As data gets increasingly valuable for online services and users alike, the enforcement of data portability within the European Union by the General Data Protection Regulation will have important ramifications for the competition in online markets. Thus, this paper develops a game-theoretic model to examine firms’ strategic

Many factors influence the creation of business process models which are understandable for a target audience. Understandability of process models becomes more critical when size and complexity of the models increase. Using vertical modularization to decompose such models hierarchically into modules is considered to improve their understandability. To investigate this assumption, two experiments were

Serious games (SG) are recognized in several domains as a promising instructional approach. When it comes to the field of Information Systems, however, they are not yet broadly investigated. Especially in business intelligence and analytics, a literature review indicates the absence of SG for proper report design. Such games, however, seem beneficial since many business reports suffer from poor business

Analyzing data streams has received considerable attention over the past decades due to the widespread usage of sensors, social media and other streaming data sources. A core research area in this field is stream clustering which aims to recognize patterns in an unordered, infinite and evolving stream of observations. Clustering can be a crucial support in decision making, since it aims for an optimized

Microgrids are decentralized distribution networks that integrate distributed energy resources and balance energy generation and loads locally. The introduction of microgrids can help overcome the challenges of global energy systems. Despite this potential, the information systems domain has seen limited research on microgrids. This paper synthesizes research on elements of microgrids for electric

As ever more companies encourage employees to innovate, a surplus of ideas has become reality in many organizations – often exceeding the available resources to execute them. Building on insights from a literature review and a 3-year collaboration with a banking software provider, the paper suggests a Digital Idea Screening Cockpit (DISC) to address this challenge. Following a design science research

Rigorous systematic literature searches are often described as complex, error-prone and time-consuming because of a prevailing lack of adequate technological assistance. Nonetheless, one of the first steps when conducting a rigorous literature review is finding an appropriate literature sample. The quality of this literature sample is an important factor for the overall quality of the literature review

The focus in the field of process mining, and process discovery in particular, has thus far been on exploring and describing event data by the means of models. Since the obtained models are often directly based on a sample of event data, the question whether they also apply to the real process typically remains unanswered. As the underlying process is unknown in real life, there is a need for unbiased

Automated checkout systems promise greater sales due to an improved customer experience and cost savings because less store personnel is needed. The present design-oriented IS research study is concerned with an automated checkout solution in fashion retail stores. The implementation of such a cyberphysical system in established retail environments is challenging as architectural constraints, well-established

In many business domains, rapid changes have occurred as a consequence of digital innovation, i.e., the application of novel information technologies to achieve specific business goals. A domain where digital innovation has great potential is smart mobility, which aims at moving around large sets of people and goods in a specific geographic setting in an efficient and effective way. So far, many innovations

Organizational ambidexterity (OA) is an essential capability for surviving in dynamic business environments that advocates the simultaneous engagement in exploration and exploitation. Over the last decades, knowledge on OA has substantially matured, covering insights into antecedents, outcomes, and moderators of OA. However, there is little prescriptive knowledge that offers guidance on how to put

Automatic text summarization can be applied to extract summaries from competitor intelligence (CI) corpora that organizations create by gathering textual data from the Internet. Such a representation of CI text is easier for managers to interpret and use for making decisions. This research investigates design of an integrated system for CI analysis which comprises clustering and automatic text summarization

While the crowdsourcer’s job is to encourage valuable contributions and sustained commitment in a cost-effective manner, it seems as if the primary attention of management and research is still centered on the evaluation of contributions rather than the crowd. As many crowdsourcers lack the resources to successfully execute such projects, crowdsourcing intermediaries play an increasingly important

Information systems analysis and design (ISAD) ensures the design of information systems (IS) in line with the requirements of a business environment. Since ISAD approaches follow the currently dominant logic of business, the rise of a new and thriving business logic may require revisiting and advancing extant ISAD approaches and techniques. One of the prevailing debates in marketing research is the

In an atmosphere of rapidly changing business environments and intense competition, adequate and timely business models are crucial for companies. Current research mainly focuses on business model development that often neglects the legacy of established companies. The paper at hand addresses this research gap by a process design which allows established companies to rethink, improve, and continually