(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 4, pp. 901-903.

ABSTRACT Social network theory has produced conflicting results regarding the link between different social network structures—bridging versus bonding—and idea generation. To address this conundrum, we conduct a naturally occurring quasi-experiment of 126 open and 108 closed groups within an Enterprise Social Media (ESM) system of a multinational enterprise. Our findings show that idea generation occurs

ABSTRACT Prior studies have shown that social media discussions can be helpful in predicting price movements in financial markets. With the increasingly large amount of social media data, how to effectively distinguish value-relevant information from noise remains an important question. We study this question by investigating the role of network cohesion in the relationship between social media sentiment

ABSTRACT This study focuses on app innovations based on mobile platform innovations (MPIs), examining how app developers can time the app innovations release to best leverage MPIs and increase app financial performance. We suggest that the performance is contingent on the adoption curve of mobile platform generations and the level of backward compatibility of the MPIs. We find support for our hypotheses

ABSTRACT We discuss the economic impacts of the interplay between vertical integration and zero-rating for digital content. To this end, we develop a game-theoretic model that involves an Internet Service Provider (ISP), two competing content providers (CPs)—one an ad-supported CP, the other ad-free—and consumers. While previous studies have separately examined vertical integration and zero-rated content

ABSTRACT We examine why trust change occurs when potential users first encounter news about a specific technology. We propose personal perceptions and three cognitive outcomes—attention, sensemaking, and threshold—affect trust change in educated young adults surveyed regarding a technology product. We find the outcomes of attention, sensemaking, and threshold positively affect trust change, while most

ABSTRACT Commitment to a neutral point of view is a pillar of Wikipedia culture. Despite a strong culture, the open nature of the community presents challenges for cultural assimilation. Central contributors who make up the community’s core engage in activism to combat traditional forms of bias. However, peripheral contributors may not adopt or adhere to the community’s cultural values and may reflect

ABSTRACT Quality of answers in health-related community-based question answering (HCQA) forums has been a concern for both users and forum administrators. We conducted a two-phase study to better understand the quality of answers in HCQA forums. First, we employed machine learning to examine the quality of health content. We validated our algorithmic quality ratings by comparing them with those of

ABSTRACT Reputation systems have been an important component for improvement of online markets’ efficiency by reducing uncertainty about the quality of the sellers. Most, if not all, reputation systems examined in the extant literature reflect the sellers’ long-term accumulative reputation, which has several drawbacks that impede accomplishing the intended goals of the reputation systems. Taobao.com

ABSTRACT With the popularity of open source software (OSS) as an alternative to proprietary software (PS), proprietary-software firms such as IBM and Microsoft started to embrace this new paradigm during the past decades. We analyze how firms choose the software development strategy between OSS and PS, by constructing a duopoly model in which consumers sequentially purchase software and complementary

ABSTRACT Telemedicine innovation is important for accelerating the digital transformation of the health care sector. However, telemedicine is a discontinuous digital innovation, and incumbent health care organizations are lagging in its adoption. We combine research on IT innovation adoption and discontinuous innovation to study the relative role of two drivers of discontinuous innovation adoption:

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 3, pp. 595-597.

(2020). Special Section: The Economics of Sharing and Information Security. Journal of Management Information Systems: Vol. 37, No. 3, pp. 598-601.

ABSTRACT Ride-hailing platforms such as Uber offer service suppliers more flexible work conditions but lower security than permanent jobs. This study examines the preferences of ride-hailing drivers when they are offered contract and platform design options related to flexibility, financial security, and information features. The sample design and the discrete choice experiment approach we use permit

ABSTRACT This paper introduces joint product design and non-linear pricing in the context of sharing markets. Product ecosystems enable user sensing, setting the stage for the control of post-purchase consumption patterns. By varying the degree to which products can be reused and transferred among peers, a company can engineer their shareability, which together with a capacity of aftermarket control

ABSTRACT This paper investigates how the awareness of a security vulnerability index affects firms’ security protection strategy and how the information awareness effect interacts with firm incentives and country-wide information technology (IT) development level. The security index is constructed based on outgoing spams and phishing website hosting, which may serve as an indicator of a firm’s security

ABSTRACT Dark Net Marketplaces (DNMs), online selling platforms on the dark web, constitute a major component of the underground economy. Due to the anonymity and increasing accessibility of these platforms, they are rich sources of cyber threats such as hacking tools, data breaches, and personal account information. As the number of products offered on DNMs increases, researchers have begun to develop

ABSTRACT Information security (ISec) is a pervasive concern of individuals, organizations, and governments. To encourage individuals to engage in and learn about secure behaviors, ISec research has turned to fear appeals, which are short messages that communicate threats and efficacy to elicit protection motivation among recipients. ISec research has reported contradictory findings on what makes fear

ABSTRACT Despite the consensus that information security should become an important consideration in information technology (IT) governance rather than the sole responsibility of the IT department, important IT governance decisions are often made on the basis of fulfilling business needs with a minimal amount of attention paid to their implications for information security. We study how an important

ABSTRACT Most previous studies about online product recommendation sources (recommendation agents [RAs], consumers, and experts) have been limited to the evaluation by a single source on a website. Thus, the relative influence of convergent recommendations from different sources on consumers’ acceptance of the advice remains largely unknown. We draw upon and extend the product uncertainty model to

ABSTRACT As information systems (IS) have evolved, more sophisticated meshing of their positive and negative implications has emerged, leaving users with an increasingly ambivalent experience. Given the discomfort of ambivalence, users intrinsically engage in coping responses with different degrees of cognitive flexibility. This paper investigates ambivalence and the coping responses users adopt in

ABSTRACT Hiring a new employee is traditionally thought to be an uncertain investment. This uncertainty is lessened by the presence of signals that indicate job fitness. Ideally, job applicants objectively signal their qualifications, and those signals are correctly assessed by the hiring team. In reality, signal manipulation is pervasive in the hiring process, mitigating the reliability of signals

ABSTRACT Conversational agents (CAs)—frequently operationalized as chatbots—are computer systems that leverage natural language processing to engage in conversations with human users. CAs are often operationalized as chatbots which are used for many applications including technical support, customer service, and digital personal assistants. Despite their widespread use, little research to date has

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 2, pp. 309-312.

(2020). Special Section: The Growing Complexity of Enterprise Software. Journal of Management Information Systems: Vol. 37, No. 2, pp. 313-315.

Blockchain comes with the promise of being a disruptive technology with the potential for novel ways of interaction in a wide range of applications. Following broader application, scholarly interest in the technology is growing, though an extensive analysis of blockchain applications from a governance perspective is lacking to date. This research pays special attention to the governance of blockchain

Open innovation crowdsourcing enables online crowds to quickly generate a plethora of creative ideas. A key challenge is the convergence of ideas for further consideration from massive numbers of candidate ideas with diverse quality. Based on Cognitive Load Theory, we executed a laboratory experiment to test the associations between three types of cognitive load manipulations and idea convergence outcomes

Deception is an unfortunate staple in group work. Guarding against team members’ deceptive tactics and alternative agendas is difficult and may seem even more difficult in technology-driven business environments that have made multitasking during teamwork increasingly commonplace. This research develops a foundation for a nuanced theoretical understanding of deception detection under these conditions

(2020). In the Realm of Hungry Ghosts: Multi-Level Theory for Supplier Participation on Digital Platforms. Journal of Management Information Systems: Vol. 37, No. 2, pp. 396-430.

Offline retailers increasingly use location-based coupons to target consumers in their vicinity in real-time. The rationale for the use of location-based coupons is that geographic proximity increases the relevance for consumers and, thus, the effectiveness of these campaigns. Two key interface-specific aspects of location-based coupon applications that influence their effectiveness are 1) the provision

Sensor-based home Activities of Daily Living (ADLs) monitoring systems have emerged to monitor elderly people’s self-care ability remotely. However, the unobtrusive, privacy-friendly object motion sensor-based systems face challenges such as scarce labeled data and ADL performer confusion in a multi-resident setting. This study adopts the design science paradigm to develop an innovative deep transfer

Informational cascades are theorized as an underlying mechanism of herding. That is, an individual, having observed the actions of those ahead of him/her, chooses to follow the behavior of the preceding individuals even though his/her private information suggests other options. Empirical identification of informational cascades is challenging because individual users’ private information is unobservable

(2020). Effect of Crowd Voting on Participation in Crowdsourcing Contests. Journal of Management Information Systems: Vol. 37, No. 2, pp. 510-535.

(2020). Temporal Effects of Repeated Recognition and Lack of Recognition on Online Community Contributions. Journal of Management Information Systems: Vol. 37, No. 2, pp. 536-562.

We propose a new online-to-offline (O2O) service recommendation method based on a novel customer network and service location (CNLRec) in order to help customer to choose the “ideal” O2O services from a large set of alternatives. Our customer network, based on the “co-used” behaviors obtained from the online rating matrix, captures customers’ online behaviors while service location reflects offline

ABSTRACT Crowd work reflects a new form of gainful employment on the Internet. We study how the nature of the tasks being performed and financial compensation jointly shape work perceptions of crowd workers in order to better understand the changing modes and patterns of digital work. Surveying individuals on 23 German crowd working platforms, this work is the first to add a multi-platform perspective

ABSTRACT We conducted a design-science research project to improve an organization’s compound problems of (1) unsuccessful employee phishing prevention and (2) poorly received internal security training. To do so, we created a gamified security training system focusing on two factors: (1) enhancing intrinsic motivation through gamification and (2) improving security learning and efficacy. Our key theoretical

ABSTRACT Online communities have suffered from their members’ intermittent, dormant, or nonexistent participation. We propose that prominence, which refers to the salience of community members’ psychological proximity to their community, differs from the engagement construct, which denotes a psychological dedication to behave prosaically toward other community members. Whereas engagement has been increasingly

ABSTRACT While Peer-to-Peer (P2P) lending is rapidly growing, it is also accompanied by high credit risk due to information asymmetry. Besides conventional hard information, soft information also enters into the lending decision process. The descriptive loan texts submitted by borrowers have great potential for exploiting useful soft factors, but also pose great challenges due to the semantic sensitivity

(2020). A Generational Perspective on the Software Workforce: Precocious Users of Social Networking in Software Development. Journal of Management Information Systems: Vol. 37, No. 1, pp. 96-128.

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 1, pp. 1-11.

ABSTRACT While many firms in recent years have started to offer public Application Programming Interfaces (APIs), firms struggle with shaping digital platform strategies that align API design with aspired business goals and the demands of external developers. We address the lack of theory that explains the performance impacts of three API archetypes (professional, mediation, and open asset services)

ABSTRACT Most research on e-commerce has focused on deliberate rational cognition, yet research in psychology and marketing suggests that buying decisions may also be influenced by priming (a form of what Information Systems researchers have called digital nudging). We conducted seven experiments to investigate the impact of two types of priming (numeric priming and semantic priming) delivered through

ABSTRACT Collaborating with a partner in a distant area is widely endorsed in practice as a means for inspiring novel innovations. However, empirical evidence also reports significant innovation efficiency challenges when working with distant partners due to differences in technical knowledge domain differences. In this study, we conducted a multi-method approach by using a case study of 30 interviews

(2020). Impact of Cyberattacks by Malicious Hackers on the Competition in Software Markets. Journal of Management Information Systems: Vol. 37, No. 1, pp. 191-216.

ABSTRACT The proliferation of the Internet has enabled platform intermediaries to create two-sided markets in many industries. Time-series data on the number of customers on both sides of the markets allow platform intermediaries for estimating the direction and magnitude of network effects, which can then support growth predictions and subsequent information technology (IT) or marketing investment

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 4, pp. 1037-1039.

(2019). Special Section: Social Influence and Networked Business Interaction. Journal of Management Information Systems: Vol. 36, No. 4, pp. 1040-1042.

Abstract Ride-hailing services provide not only alternative transportation for passengers but also job opportunities for potential drivers, resulting in both negative and positive effects on new car purchases. Our study assesses the impact of ride-hailing platforms’ market entry on new car purchases in the presence of platform competition. Our data is a monthly panel data on new car registration plates

Abstract To increase transparency of healthcare quality, the Centers for Medicare and Medicaid Services (CMS) initiated the Physician Quality Reporting System (PQRS). However, the impact of PQRS on physicians is unclear, particularly as related to their online reputation. Is there an association between a physician’s online reputation and her adherence to clinical guidelines stipulated in the PQRS

Abstract Social media platforms disseminate a massive volume of user-generated content, some of which convey similar and overlapping information. We study how the diffusion of a given piece of content (called a cascade) is influenced by the diffusion of other cascades carrying similar content (called parallel cascades). We theorize that the diffusion of a cascade can be inhibited or amplified by that

Abstract Scholars are increasingly calling for a deeper understanding of cyberharassment (CH) with the goal of devising policies, procedures, and technologies to mitigate it. Accordingly, we conducted CH research that (1) integrated social learning theory (SLT) and self-control theory (SCT); (2) empirically studied this model with two contrasting samples, experienced cyberharassers and less experienced

Abstract Employees in organizations face technostress that is, stress from information technology (IT) use. Although technostress is a highly prevalent organizational phenomenon, there is a lack of theory-based understanding on how IT users can cope with it. We theorize and validate a model for deliberate proactive and instinctive reactive coping for technostress. Drawing from theories on coping, our

Abstract The instant access to gambling anytime, anywhere, has made online gambling highly habitual for some people. As a result, some online gamblers choose to volitionally enable the website-provided disruptive information technology (IT) features to control their gambling routines. The objective of this study is to examine the role of these features in regulating online gambling behavior. It is

Abstract This paper examines joint vendor performance in multi-sourcing arrangements. Using an Information Processing View, we argue that managing interdependencies between multiple vendors imposes substantial information processing (IP) requirements on clients. To achieve high joint performance, clients therefore need to possess sufficient IP capacity. We examine how three sources of IP capacity,

Abstract Providing stimuli may facilitate idea generation. Creativity theories often suggest that stimuli unrelated to the problem task will improve creativity, but empirical studies have yielded inconsistent results. We propose a Wikipedia-based approach that is able to identify stimuli at different levels of relatedness. Specifically, we use hypertext links in two sections of the Wikipedia article

Abstract Online reviews play a significant role in influencing decisions made by users in day-to-day life. The presence of reviewers who deliberately post fake reviews for financial or other gains, however, negatively impacts both users and businesses. Unfortunately, automatically detecting such reviewers is a challenging problem since fake reviews do not seem out-of-place next to genuine reviews.

Abstract Online reviews represent an important decision aid for consumers. Therefore, the question of whether online reviews reflect the currently available information is of high importance. Nevertheless, previous research neglects information processing on online review platforms. We address this research gap and analyze whether restaurant health inspection results have an impact on the review generation

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 3, pp. 677-679.

(2019). Special Issue: Immersive Systems. Journal of Management Information Systems: Vol. 36, No. 3, pp. 680-682.