(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 2, pp. 309-312.

(2020). Special Section: The Growing Complexity of Enterprise Software. Journal of Management Information Systems: Vol. 37, No. 2, pp. 313-315.

Blockchain comes with the promise of being a disruptive technology with the potential for novel ways of interaction in a wide range of applications. Following broader application, scholarly interest in the technology is growing, though an extensive analysis of blockchain applications from a governance perspective is lacking to date. This research pays special attention to the governance of blockchain

Open innovation crowdsourcing enables online crowds to quickly generate a plethora of creative ideas. A key challenge is the convergence of ideas for further consideration from massive numbers of candidate ideas with diverse quality. Based on Cognitive Load Theory, we executed a laboratory experiment to test the associations between three types of cognitive load manipulations and idea convergence outcomes

Deception is an unfortunate staple in group work. Guarding against team members’ deceptive tactics and alternative agendas is difficult and may seem even more difficult in technology-driven business environments that have made multitasking during teamwork increasingly commonplace. This research develops a foundation for a nuanced theoretical understanding of deception detection under these conditions

(2020). In the Realm of Hungry Ghosts: Multi-Level Theory for Supplier Participation on Digital Platforms. Journal of Management Information Systems: Vol. 37, No. 2, pp. 396-430.

Offline retailers increasingly use location-based coupons to target consumers in their vicinity in real-time. The rationale for the use of location-based coupons is that geographic proximity increases the relevance for consumers and, thus, the effectiveness of these campaigns. Two key interface-specific aspects of location-based coupon applications that influence their effectiveness are 1) the provision

Sensor-based home Activities of Daily Living (ADLs) monitoring systems have emerged to monitor elderly people’s self-care ability remotely. However, the unobtrusive, privacy-friendly object motion sensor-based systems face challenges such as scarce labeled data and ADL performer confusion in a multi-resident setting. This study adopts the design science paradigm to develop an innovative deep transfer

Informational cascades are theorized as an underlying mechanism of herding. That is, an individual, having observed the actions of those ahead of him/her, chooses to follow the behavior of the preceding individuals even though his/her private information suggests other options. Empirical identification of informational cascades is challenging because individual users’ private information is unobservable

(2020). Effect of Crowd Voting on Participation in Crowdsourcing Contests. Journal of Management Information Systems: Vol. 37, No. 2, pp. 510-535.

(2020). Temporal Effects of Repeated Recognition and Lack of Recognition on Online Community Contributions. Journal of Management Information Systems: Vol. 37, No. 2, pp. 536-562.

We propose a new online-to-offline (O2O) service recommendation method based on a novel customer network and service location (CNLRec) in order to help customer to choose the “ideal” O2O services from a large set of alternatives. Our customer network, based on the “co-used” behaviors obtained from the online rating matrix, captures customers’ online behaviors while service location reflects offline

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 4, pp. 1037-1039.

(2019). Special Section: Social Influence and Networked Business Interaction. Journal of Management Information Systems: Vol. 36, No. 4, pp. 1040-1042.

Ride-hailing services provide not only alternative transportation for passengers but also job opportunities for potential drivers, resulting in both negative and positive effects on new car purchases. Our study assesses the impact of ride-hailing platforms’ market entry on new car purchases in the presence of platform competition. Our data is a monthly panel data on new car registration plates from

To increase transparency of healthcare quality, the Centers for Medicare and Medicaid Services (CMS) initiated the Physician Quality Reporting System (PQRS). However, the impact of PQRS on physicians is unclear, particularly as related to their online reputation. Is there an association between a physician’s online reputation and her adherence to clinical guidelines stipulated in the PQRS? Is online

Social media platforms disseminate a massive volume of user-generated content, some of which convey similar and overlapping information. We study how the diffusion of a given piece of content (called a cascade) is influenced by the diffusion of other cascades carrying similar content (called parallel cascades). We theorize that the diffusion of a cascade can be inhibited or amplified by that of parallel

Scholars are increasingly calling for a deeper understanding of cyberharassment (CH) with the goal of devising policies, procedures, and technologies to mitigate it. Accordingly, we conducted CH research that (1) integrated social learning theory (SLT) and self-control theory (SCT); (2) empirically studied this model with two contrasting samples, experienced cyberharassers and less experienced cyberharassers;

Employees in organizations face technostress that is, stress from information technology (IT) use. Although technostress is a highly prevalent organizational phenomenon, there is a lack of theory-based understanding on how IT users can cope with it. We theorize and validate a model for deliberate proactive and instinctive reactive coping for technostress. Drawing from theories on coping, our model

The instant access to gambling anytime, anywhere, has made online gambling highly habitual for some people. As a result, some online gamblers choose to volitionally enable the website-provided disruptive information technology (IT) features to control their gambling routines. The objective of this study is to examine the role of these features in regulating online gambling behavior. It is worthwhile

This paper examines joint vendor performance in multi-sourcing arrangements. Using an Information Processing View, we argue that managing interdependencies between multiple vendors imposes substantial information processing (IP) requirements on clients. To achieve high joint performance, clients therefore need to possess sufficient IP capacity. We examine how three sources of IP capacity, two internal

Providing stimuli may facilitate idea generation. Creativity theories often suggest that stimuli unrelated to the problem task will improve creativity, but empirical studies have yielded inconsistent results. We propose a Wikipedia-based approach that is able to identify stimuli at different levels of relatedness. Specifically, we use hypertext links in two sections of the Wikipedia article of a focal

Online reviews play a significant role in influencing decisions made by users in day-to-day life. The presence of reviewers who deliberately post fake reviews for financial or other gains, however, negatively impacts both users and businesses. Unfortunately, automatically detecting such reviewers is a challenging problem since fake reviews do not seem out-of-place next to genuine reviews. In this paper

Online reviews represent an important decision aid for consumers. Therefore, the question of whether online reviews reflect the currently available information is of high importance. Nevertheless, previous research neglects information processing on online review platforms. We address this research gap and analyze whether restaurant health inspection results have an impact on the review generation

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 3, pp. 677-679.

(2019). Special Issue: Immersive Systems. Journal of Management Information Systems: Vol. 36, No. 3, pp. 680-682.

Virtual reality (VR) and augmented reality (AR) technologies continue to grow and present possibilities to change the ways we learn, accomplish tasks, and interact with the world. However, widespread adoption has continually languished below purported potential. We suggest that a more complete understanding of the underlying motives driving users to take advantage of VR and AR would aid researchers

One fundamental economic challenge in social gaming is how to monetize players. We address this problem from the lens of social influence. Specifically, we examine how players’ paying behaviors in a social game are associated with their pure friends and Simmelian-tie friends. Analyzing a comprehensive social game dataset provided by Tencent.com, we find that the cohesion effect emanating from players’

Companies have the opportunity to better engage potential customers by presenting products to them in a highly immersive virtual reality (VR) shopping environment. However, a minimal amount is known about why and whether customers will adopt such fully immersive shopping environments. We therefore develop and experimentally validate a theoretical model, which explains how immersion affects adoption

A revolutionary application of the virtual reality technology in online retailing, virtual fitting room (VFR), has attracted attention of researchers and practitioners recently. However, it remains unclear whether and how VFR influences sales and post-sales outcomes based on the limited literature, and retailers hesitate in adopting the technology due to concerns about its profit prospects. In this

Gesture-based interaction has greatly changed the way in which we interact with online products by allowing users to control digital systems with hand movements. This study investigates how gesture-based interaction modes, namely, mid-air gesture and touchscreen gesture, compared with mouse-based interaction, affect consumers’ virtual product experiences (VPE) by eliciting mental imagery (i.e., haptic

Emerging economies present attractive opportunities to foreign firms. However, internationalization risk faced by foreign firms can have significant implications for their performance relative to local firms. Information Technology (IT) and IT-enabled capabilities help firms overcome internationalization risk and compete globally. Marketing Capability and Relational Capability also mitigate this risk

Social media platforms provide an enormous public repository of textual data from which valuable information can be extracted. We show that firms can extract business intelligence from social media data bearing on an important business application, measuring brand personality. Specifically, we develop a text analytics framework that integrates different distinct sources of social media data generated

As a remedy against fake news on social media, we examine the effectiveness of three different mechanisms for source ratings that can be applied to articles when they are initially published: expert rating (where expert reviewers fact-check articles, which are aggregated to provide a source rating), user article rating (where users rate articles, which are aggregated to provide a source rating), and

Electronic word of mouth (eWoM) messages are increasingly consequential for consumers’ decisions regarding products/services. This has led to a large body of scholarly research on factors affecting eWoM message adoption. Adoption of an eWoM message refers to accepting the information and recommendations contained in an eWoM message, which consequently influence consumers’ cognitive and behavioral tendencies

Online platforms, such as App Store and Kindle, are facing a common dilemma: while the implementation of technology-based protection impedes piracy and hence boosts demand from legal users (positive effect), the resulting restriction meanwhile imposes some level of disutility on the same due to inconvenience (negative effect). This paper investigates a monopolistic platform’s optimal protection level

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 2, pp. 351-354.

We study how consumers decide which tariff plan to choose and whether to churn when their friends churn in the mobile industry. We develop a theoretical model showing conditions under which users remain with their carrier and conditions under which they churn when their friends do. We then use a large and rich anonymized longitudinal panel of call detailed records to characterize the consumers’ path

Not only is social media a new channel to obtain financial market information, it has also become a venue for investors to share and exchange investment ideas. We examine the performance consequences of providing monetary incentive to both existing and new amateur analysts on social media and its implications for online investor communities. We find that monetary incentive is effective in increasing

During an online session, a user may visit a number of websites, often following hyperlinks from one website to the next or using a search results page to find and visit pages of interest. In doing so, the user can lose track of which sites were visited and which were helpful in meeting the objective. Thus, sites that may have provided value to the user may not receive expected positive effects such

Anthropomorphism is the attribution of human characteristics to a non-human object. Past research shows that anthropomorphism changes how we perceive objects (e.g., believing them to be more attractive). Does this mean we would be willing to pay more for them? We examined whether displaying a product in an anthropomorphized form influenced how much a consumer was willing to pay. We examined two design

We develop a method to assess the quality of peer-produced content in knowledge repositories using their development and coordination histories. We also develop a process to identify relevant features for quality assessment models and algorithms for processing datasets in large-scale knowledge repositories. Models using these features, on English language Wikipedia articles, outperform existing methods

Mobile technologies, with their seamless integration into people’s everyday life, are said to enable “perpetual contact” with the users always accompanied by their mobile devices. This creates unprecedented opportunity to better understand the relationship between time and information technologies (ITs), in particular, how time of day may influence users’ IT behavior. With this understanding, companies

Reward-based crowdfunding has been increasingly used by entrepreneurs and small businesses to raise capital for their creative projects. To keep the money raised, most platforms require that the total amount of pledged money must exceed a pre-specified funding goal. In this study, we aim to gain a better understanding of backer motivations by empirically investigating their pledging and sharing patterns

Cyberbullying on social networking sites (SNS bullying) is an emerging societal challenge related to the deviant use of technologies. To address the research gaps identified in the literature, we draw on crime opportunity theory and the affordance perspective to propose a meta-framework that guides our investigation into SNS bullying. The meta-framework explains how SNS affordances give rise to the

Given the importance of online reviews, as evidenced by extant research, we studied an understudied area of the impact of past reviews on sentiments of future reviews. Past studies in the emergent area of incidence of reviews have investigated the generation of ratings but there seems to be a lacuna in the second dimension of the reviews (i.e., the textual sentiments). Through a controlled experiment

Information technology service management (ITSM) has become the prevalent management approach to the provision of IT services worldwide. Researchers and practitioners, however, still lack an understanding regarding through which mechanisms and in which strategic contexts an ITSM capability contributes most to information systems (IS) effectiveness. Grounded in a service-dominant logic, we hypothesize

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 1, pp. 1-10.

(2019). Special Section: Engineering Artifacts and Processes of Information Systems. Journal of Management Information Systems: Vol. 36, No. 1, pp. 11-13.

Enterprise Architecture Management (EAM) aims to deal with the complexities of information technology (IT) solutions and to achieve more organizational agility. EAM is a holistic approach to IT architecture, but the results of the approach have been variable. An under-researched aspect of EAM is how different organizational units respond to the call for a holistic approach. In this study, we investigate

Bitcoin is a cryptocurrency whose transactions are recorded on a distributed, openly accessible ledger. On the Bitcoin Blockchain, an owning entity’s real-world identity is hidden behind a pseudonym, a so-called address. Therefore, Bitcoin is widely assumed to provide a high degree of anonymity, which is a driver for its frequent use for illicit activities. This paper presents a novel approach for

Collaboration Engineering (CE) is an approach for the design and deployment of repeatable collaborative work practices that can be executed by domain experts without the ongoing support of external collaboration professionals. Since 2001, CE has been an active and productive topic of research that has attracted scientists from different backgrounds and disciplines. CE research started with studies

As new information technology (IT) platforms continue to emerge, the technical project risk associated with developing IT projects for these platforms is particularly challenging for organizations. We develop a nomological network of people, process, and technology to gain insight into how the effect of technical project risk can be mitigated at the IT project team level. Drawing on cultural contingency

To investigate the societal value of digital peer groups in the context of youth unemployment, one of society’s most pressing problems, we developed a novel mobile peer-group-based career counseling approach. Following a design-oriented methodology, we constructed an intervention in which we supplement offline one-on-one counseling sessions between youths and career counselors with mobile peer groups

Health consumers are increasingly participating in consumer-to-consumer (C2C) online health communities (OHCs) to receive health-related support and to provide assistance and support to others. However, questions remain as to how individual OHC participants are affected by the relationships they have established within an OHC and how the content exchanged between OHC participants impacts individual-level

Developing creative solutions to problems is often a key element of organizational decision making. Much research has been done on systems to support individual creativity, called Creativity Support Systems (CSS). Commercially available CSS and past CSS research have offered either a structured approach to the problem or provided stimuli to help the user think about the problem in a different way.

As individuals’ relationships with information technology (IT) grow more complex and personal, our understanding of the problem of resistance to IT continues to evolve. Current approaches to resistance are based on perceived threats to work tasks and social structure. This work enhances our understanding of resistance by developing a definition and measure of the IT Identity Threat, a new construct

Online knowledge exchange platforms have become an important information technology (IT) artifact that empowers online learning for the Internet users. A key challenge for knowledge exchange platforms is how to motivate the desirable user engagement behaviors. Based on the motivation theory and the equity theory, we propose a set of hypotheses regarding the spillover effects of financial incentives

In this study we investigate how shared leadership is coordinated in global virtual teams and how it relates to team effectiveness. Based on 71 interviews with team members and leaders from eight teams from two global software development companies, we found that shared leadership had a more positive effect on team effectiveness when shared leadership was coordinated both implicitly and behaviorally

(2018). Editorial Introduction. Journal of Management Information Systems: Vol. 35, No. 4, pp. 995-997.