(2021). Editorial Introduction. Journal of Management Information Systems: Vol. 38, No. 1, pp. 1-3.

ABSTRACT Technical debt refers to maintenance obligations that stem from violations of established standards during the development and subsequent maintenance of enterprise systems. Technical debt remediation is particularly challenging in the outsourcing context due to information asymmetry between client and vendor teams. Control balancing—the periodic adjustments to the control configurations of

ABSTRACT While prior research has established that information technology (IT) investment has a significant impact on firm performance, relatively few studies have provided insights into the antecedents of IT investment decisions. By integrating the behavioral theory of the firm and agency theory, we propose a behavioral agency theory to explain performance shortfalls and corporate governance, which

ABSTRACT Despite the growing popularity of online referral programs, a minimal amount is known regarding the theoretical foundations that drive the key actions associated with successful referrals. In this paper, we study which type of referral reward structure is most effective in maximizing word-of-mouth by conducting two randomized experiments in mobile gaming context. Specifically, we examine the

ABSTRACT Numerous online information systems (e.g., question and answer [Q&A] forums, citizen science communities, and review websites) rely heavily on volunteer contributions. Managers have used monetary incentives to induce individuals to increase their contribution level. However, monetary incentives could also generate adverse effects, which could dampen individuals’ intrinsic motivation and lead

ABSTRACT Advances in Information and Communication Technology (ICT) and the distributed nature of innovation in a culturally heterogeneous world raise an important question about how ICT and culture jointly influence innovation. We argue that ICT shapes the influence of culture dimensions on national innovation in nuanced ways, depending on the nature of the dimensions. In particular, cultural dimensions

ABSTRACT The sharing economy has fundamentally changed the way many individuals work. In this paper, we study the impact of the entry of a major ridesharing platform into U.S. Metropolitan Statistical Areas (MSAs), on the supply and demand sides of the labor market. Leveraging the difference-in-differences (DID) research design and a data set combining multiple U.S. Census archival sources, we exploit

ABSTRACT Opioid use disorder (OUD) is an epidemic that costs the U.S. healthcare systems $504 billion annually and poses grave mortality risks. Existing studies investigated OUD treatment barriers via surveys as a means to mitigate this opioid crisis. However, the response rate of these surveys is low due to social stigma around opioids. We explore user-generated content in social media as a new data

ABSTRACT Fake news poses a substantial threat to society, with serious negative consequences. Therefore, we investigate how people can be encouraged to report fake news and support social media platform providers in their actions against misinformation. Based on social psychology, we hypothesize that social norms encourage social media users to report fake news. In two experiments, we present participants

ABSTRACT This research examines the joint effects of information technology (IT) strategies and security investments on organizational security breaches. We focus on two forms of IT strategies: digitalization and embeddedness in IT outsourcing networks. Our longitudinal analysis of U.S. hospitals demonstrates that IT security investments reduce security breaches in less digitalized organizations but

ABSTRACT While multiple mechanisms for value creation from big data analytics (BDA) exist, their application in everyday life can create trade-offs, particularly in the context of service robotics where the dispersion of autonomous digital technologies creates potentials for data-driven efficiency gains. Attending to personal preferences in such contexts, increasingly vital for customer acceptance

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 4, pp. 901-903.

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 3, pp. 595-597.

(2020). Special Section: The Economics of Sharing and Information Security. Journal of Management Information Systems: Vol. 37, No. 3, pp. 598-601.

ABSTRACT Social network theory has produced conflicting results regarding the link between different social network structures—bridging versus bonding—and idea generation. To address this conundrum, we conduct a naturally occurring quasi-experiment of 126 open and 108 closed groups within an Enterprise Social Media (ESM) system of a multinational enterprise. Our findings show that idea generation occurs

ABSTRACT Prior studies have shown that social media discussions can be helpful in predicting price movements in financial markets. With the increasingly large amount of social media data, how to effectively distinguish value-relevant information from noise remains an important question. We study this question by investigating the role of network cohesion in the relationship between social media sentiment

ABSTRACT This study focuses on app innovations based on mobile platform innovations (MPIs), examining how app developers can time the app innovations release to best leverage MPIs and increase app financial performance. We suggest that the performance is contingent on the adoption curve of mobile platform generations and the level of backward compatibility of the MPIs. We find support for our hypotheses

ABSTRACT We discuss the economic impacts of the interplay between vertical integration and zero-rating for digital content. To this end, we develop a game-theoretic model that involves an Internet Service Provider (ISP), two competing content providers (CPs)—one an ad-supported CP, the other ad-free—and consumers. While previous studies have separately examined vertical integration and zero-rated content

ABSTRACT We examine why trust change occurs when potential users first encounter news about a specific technology. We propose personal perceptions and three cognitive outcomes—attention, sensemaking, and threshold—affect trust change in educated young adults surveyed regarding a technology product. We find the outcomes of attention, sensemaking, and threshold positively affect trust change, while most

ABSTRACT Commitment to a neutral point of view is a pillar of Wikipedia culture. Despite a strong culture, the open nature of the community presents challenges for cultural assimilation. Central contributors who make up the community’s core engage in activism to combat traditional forms of bias. However, peripheral contributors may not adopt or adhere to the community’s cultural values and may reflect

ABSTRACT Quality of answers in health-related community-based question answering (HCQA) forums has been a concern for both users and forum administrators. We conducted a two-phase study to better understand the quality of answers in HCQA forums. First, we employed machine learning to examine the quality of health content. We validated our algorithmic quality ratings by comparing them with those of

ABSTRACT Reputation systems have been an important component for improvement of online markets’ efficiency by reducing uncertainty about the quality of the sellers. Most, if not all, reputation systems examined in the extant literature reflect the sellers’ long-term accumulative reputation, which has several drawbacks that impede accomplishing the intended goals of the reputation systems. Taobao.com

ABSTRACT With the popularity of open source software (OSS) as an alternative to proprietary software (PS), proprietary-software firms such as IBM and Microsoft started to embrace this new paradigm during the past decades. We analyze how firms choose the software development strategy between OSS and PS, by constructing a duopoly model in which consumers sequentially purchase software and complementary

ABSTRACT Telemedicine innovation is important for accelerating the digital transformation of the health care sector. However, telemedicine is a discontinuous digital innovation, and incumbent health care organizations are lagging in its adoption. We combine research on IT innovation adoption and discontinuous innovation to study the relative role of two drivers of discontinuous innovation adoption:

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 2, pp. 309-312.

ABSTRACT Ride-hailing platforms such as Uber offer service suppliers more flexible work conditions but lower security than permanent jobs. This study examines the preferences of ride-hailing drivers when they are offered contract and platform design options related to flexibility, financial security, and information features. The sample design and the discrete choice experiment approach we use permit

ABSTRACT This paper introduces joint product design and non-linear pricing in the context of sharing markets. Product ecosystems enable user sensing, setting the stage for the control of post-purchase consumption patterns. By varying the degree to which products can be reused and transferred among peers, a company can engineer their shareability, which together with a capacity of aftermarket control

ABSTRACT This paper investigates how the awareness of a security vulnerability index affects firms’ security protection strategy and how the information awareness effect interacts with firm incentives and country-wide information technology (IT) development level. The security index is constructed based on outgoing spams and phishing website hosting, which may serve as an indicator of a firm’s security

ABSTRACT Dark Net Marketplaces (DNMs), online selling platforms on the dark web, constitute a major component of the underground economy. Due to the anonymity and increasing accessibility of these platforms, they are rich sources of cyber threats such as hacking tools, data breaches, and personal account information. As the number of products offered on DNMs increases, researchers have begun to develop

ABSTRACT Information security (ISec) is a pervasive concern of individuals, organizations, and governments. To encourage individuals to engage in and learn about secure behaviors, ISec research has turned to fear appeals, which are short messages that communicate threats and efficacy to elicit protection motivation among recipients. ISec research has reported contradictory findings on what makes fear

ABSTRACT Despite the consensus that information security should become an important consideration in information technology (IT) governance rather than the sole responsibility of the IT department, important IT governance decisions are often made on the basis of fulfilling business needs with a minimal amount of attention paid to their implications for information security. We study how an important

ABSTRACT Most previous studies about online product recommendation sources (recommendation agents [RAs], consumers, and experts) have been limited to the evaluation by a single source on a website. Thus, the relative influence of convergent recommendations from different sources on consumers’ acceptance of the advice remains largely unknown. We draw upon and extend the product uncertainty model to

ABSTRACT As information systems (IS) have evolved, more sophisticated meshing of their positive and negative implications has emerged, leaving users with an increasingly ambivalent experience. Given the discomfort of ambivalence, users intrinsically engage in coping responses with different degrees of cognitive flexibility. This paper investigates ambivalence and the coping responses users adopt in

ABSTRACT Hiring a new employee is traditionally thought to be an uncertain investment. This uncertainty is lessened by the presence of signals that indicate job fitness. Ideally, job applicants objectively signal their qualifications, and those signals are correctly assessed by the hiring team. In reality, signal manipulation is pervasive in the hiring process, mitigating the reliability of signals

ABSTRACT Conversational agents (CAs)—frequently operationalized as chatbots—are computer systems that leverage natural language processing to engage in conversations with human users. CAs are often operationalized as chatbots which are used for many applications including technical support, customer service, and digital personal assistants. Despite their widespread use, little research to date has

In the 1960s, software development centered on single-purpose applications to run on stand-alone computers. The intervening decades have seen exponential growth in system complexity with, for example, integrated enterprise-wide suites of integrated capabilities serving users across the globe. Enterprise system infrastructure includes multiple levels of security, collaboration capabilities for the people

ABSTRACT Blockchain comes with the promise of being a disruptive technology with the potential for novel ways of interaction in a wide range of applications. Following broader application, scholarly interest in the technology is growing, though an extensive analysis of blockchain applications from a governance perspective is lacking to date. This research pays special attention to the governance of

ABSTRACT Open innovation crowdsourcing enables online crowds to quickly generate a plethora of creative ideas. A key challenge is the convergence of ideas for further consideration from massive numbers of candidate ideas with diverse quality. Based on Cognitive Load Theory, we executed a laboratory experiment to test the associations between three types of cognitive load manipulations and idea convergence

ABSTRACT Deception is an unfortunate staple in group work. Guarding against team members’ deceptive tactics and alternative agendas is difficult and may seem even more difficult in technology-driven business environments that have made multitasking during teamwork increasingly commonplace. This research develops a foundation for a nuanced theoretical understanding of deception detection under these

ABSTRACT Digital platforms have transformed various industries, with profound changes witnessed in settings characterized by repeated, low value, and novel transactions, such as ride sharing, household services, and food delivery. Platform providers need to understand the factor(s) that suppliers consider before choosing to participate on their platforms. We argue that multi-level theorizing is necessary

ABSTRACT Offline retailers increasingly use location-based coupons to target consumers in their vicinity in real-time. The rationale for the use of location-based coupons is that geographic proximity increases the relevance for consumers and, thus, the effectiveness of these campaigns. Two key interface-specific aspects of location-based coupon applications that influence their effectiveness are 1)

ABSTRACT Sensor-based home Activities of Daily Living (ADLs) monitoring systems have emerged to monitor elderly people’s self-care ability remotely. However, the unobtrusive, privacy-friendly object motion sensor-based systems face challenges such as scarce labeled data and ADL performer confusion in a multi-resident setting. This study adopts the design science paradigm to develop an innovative deep

ABSTRACT Informational cascades are theorized as an underlying mechanism of herding. That is, an individual, having observed the actions of those ahead of him/her, chooses to follow the behavior of the preceding individuals even though his/her private information suggests other options. Empirical identification of informational cascades is challenging because individual users’ private information is

ABSTRACT While expert rating is still a dominant approach for selecting winners in contests for creative works, a few crowdsourcing platforms have recently used “crowd voting” for winner selection – that is, let users of the crowdsourcing community publicly vote for contest winners. We investigate how a contest’s reliance on crowd voting for winner selection, defined as the percentage of crowd-voted

ABSTRACT A reason for online communities to confer recognition (e.g., badges) on members is to acknowledge and encourage contributions. Yet, it is unclear whether such recognition or lack of it changes members’ contribution behaviors over time. While anticipated recognition has been found to motivate members’ contributions, past findings are limited regarding members’ post-recognition behaviors. Especially

ABSTRACT We propose a new online-to-offline (O2O) service recommendation method based on a novel customer network and service location (CNLRec) in order to help customer to choose the “ideal” O2O services from a large set of alternatives. Our customer network, based on the “co-used” behaviors obtained from the online rating matrix, captures customers’ online behaviors while service location reflects

(2020). Editorial Introduction. Journal of Management Information Systems: Vol. 37, No. 1, pp. 1-11.

ABSTRACT Crowd work reflects a new form of gainful employment on the Internet. We study how the nature of the tasks being performed and financial compensation jointly shape work perceptions of crowd workers in order to better understand the changing modes and patterns of digital work. Surveying individuals on 23 German crowd working platforms, this work is the first to add a multi-platform perspective

ABSTRACT We conducted a design-science research project to improve an organization’s compound problems of (1) unsuccessful employee phishing prevention and (2) poorly received internal security training. To do so, we created a gamified security training system focusing on two factors: (1) enhancing intrinsic motivation through gamification and (2) improving security learning and efficacy. Our key theoretical

ABSTRACT Online communities have suffered from their members’ intermittent, dormant, or nonexistent participation. We propose that prominence, which refers to the salience of community members’ psychological proximity to their community, differs from the engagement construct, which denotes a psychological dedication to behave prosaically toward other community members. Whereas engagement has been increasingly

ABSTRACT While Peer-to-Peer (P2P) lending is rapidly growing, it is also accompanied by high credit risk due to information asymmetry. Besides conventional hard information, soft information also enters into the lending decision process. The descriptive loan texts submitted by borrowers have great potential for exploiting useful soft factors, but also pose great challenges due to the semantic sensitivity

ABSTRACT Software is the lifeblood of technological advancement, and it progresses not only through emerging technologies, but also through the contributions of new generations of developers who have distinct technology-related experiences. We describe our qualitative investigation into how developers, who began regularly using social networking technology at an early age (referred to as precocious

ABSTRACT While many firms in recent years have started to offer public Application Programming Interfaces (APIs), firms struggle with shaping digital platform strategies that align API design with aspired business goals and the demands of external developers. We address the lack of theory that explains the performance impacts of three API archetypes (professional, mediation, and open asset services)

ABSTRACT Most research on e-commerce has focused on deliberate rational cognition, yet research in psychology and marketing suggests that buying decisions may also be influenced by priming (a form of what Information Systems researchers have called digital nudging). We conducted seven experiments to investigate the impact of two types of priming (numeric priming and semantic priming) delivered through

ABSTRACT Collaborating with a partner in a distant area is widely endorsed in practice as a means for inspiring novel innovations. However, empirical evidence also reports significant innovation efficiency challenges when working with distant partners due to differences in technical knowledge domain differences. In this study, we conducted a multi-method approach by using a case study of 30 interviews

ABSTRACT The number of malicious hacking incidents in our increasingly IT-enabled world has been increasing over the years. Conventional wisdom focuses on negative impacts of these malicious hacker activities. We posit that malicious hacker activities also might lead to some unintended consequences, specifically related to altering of software market structure, and associated stakeholder consequences

ABSTRACT The proliferation of the Internet has enabled platform intermediaries to create two-sided markets in many industries. Time-series data on the number of customers on both sides of the markets allow platform intermediaries for estimating the direction and magnitude of network effects, which can then support growth predictions and subsequent information technology (IT) or marketing investment

(2019). Editorial Introduction. Journal of Management Information Systems: Vol. 36, No. 4, pp. 1037-1039.

ROBERT J. KAUFFMAN is a Professor of Information Systems at the School of Information Systems, Singapore Management University (SMU). He is now the Danske Bank Chair at Copenhagen Business School. He holds a Ph.D. from Carnegie Mellon University. He previously was Associate Dean (Faculty) and Associate Dean (Research) at SMU. He was awarded the Otto Monsted Visiting Faculty Fellowship for a sabbatical

Abstract Ride-hailing services provide not only alternative transportation for passengers but also job opportunities for potential drivers, resulting in both negative and positive effects on new car purchases. Our study assesses the impact of ride-hailing platforms’ market entry on new car purchases in the presence of platform competition. Our data is a monthly panel data on new car registration plates