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‘‘If You don’t Feel Empowered, Then How are You Going to Empower Someone else?” Perspectives of Executive Directors and Supervisors on Community Health Worker Workforce Development Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-02-21 Rahbel Rahman, Sharon Chesna, LuAnne Brown, Rupal Patel, Abigail M. Ross
Expansion of the Community Health Worker (CHW) workforce has become a national priority. It is critical to understand CHW strengths and individual challenges, associated professional development ne...
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Predictors of Compassion Fatigue and Compassion Satisfaction in Social Workers (A Quantitative Study from India) Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-02-20 Selwyn Stanley, Anand Jerard Sebastine
Heightened stress levels are experienced and reported by social work practitioners worldwide and issues such as secondary traumatic stress, burnout and compassion fatigue are terms increasingly bei...
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The Unrealized Dream of Abolition Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-02-11 Alan J. Dettlaff
Published in Human Service Organizations: Management, Leadership & Governance (Just accepted, 2024)
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Secondary Traumatic Stress and Public Child Welfare Workers’ Intention to Remain Employed in Child Welfare: The Interaction Effect of Job Functions Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-30 Jangmin Kim, Barbara Pierce, Tae Kyung Park
High exposure to Secondary Traumatic Stress (STS) is a significant risk factor for public child welfare workers’ intention to remain employed in child welfare. This study examined whether the negat...
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Organizational Factors in the Prevention and Management of Violence Against Employees Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-30 Kurt Elvegård, Roger Almvik
Violence against employees in human services is a widespread problem worldwide and is reportedly on the rise. The topic in this article is organizational factors in preventing and managing violence...
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The Great Resignation and Its Impact in Behavioral Health and Social Services Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-30 Susan Neely-Barnes, Melissa Hirschi, Laura Taylor, Elena Delavega, Cherry Malone, S. Anna Shelley, Kayla West, Mary Harris
“The Great Resignation” refers to the large numbers of people who were quitting or changing jobs in the aftermath of COVID-19. This qualitative study was conducted with twenty-seven social service ...
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Improving Retention in Child Welfare: Comparing Needed Support for Supervisors and Caseworkers Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-30 Qi Zhou, Annette Semanchin Jones
Supervisor retention is important due to their critical role in child welfare; nevertheless, most research examining child welfare workforce retention has an explicit focus on caseworkers, with les...
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‘It’s Simply Intrinsic’: Exploring Motivations of Full-Time Volunteers in Humanitarian and Spiritual NGO of India Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-30 Santoshi Sengupta, Ruchika Joshi
This qualitative study centers around humanitarian and spiritual non-government organizations (H&S NGOs) of India, many of which are essentially driven by full-time volunteers. Semi-structured inte...
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How Work Culture Contributes to Client Harm in Social Care: An Analysis of Reports from the Client Safety Reporting System in Finland Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-30 Saija Koskiniemi, Tiina Syyrilä, Mia Mäntymaa, Jouko Ranta, Minna Säilä, Katri Vehviläinen-Julkunen, Aini Pehkonen, Marja Härkänen
The ethical obligation of social services professionals is to ensure that clients are not repeatedly harmed by the same risks. This study examines reports classified as actions harmful to clients d...
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Organizational and Systems Factors Impacting the Adaptation of a Child Welfare Practice Model from the UK to Finland Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-29 Nanne Isokuortti
The study focuses on a government-initiated project designed to implement the Systemic Practice Model (SPM) in Finland. The SPM is an adaptation of the UK Reclaiming Social Work (RSW) model, which ...
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Strategies for Selecting and Changing Research Topics Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2024-01-20 Bowen McBeath, Karen Hopkins
Published in Human Service Organizations: Management, Leadership & Governance (Vol. 48, No. 1, 2024)
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Organizational Culture and Resulting Leadership Behaviors: Empirical Evidence from Social Workers in Kuwait Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-12-11 Hamad Adel Alaslawi
This study investigates the influence of Bureaucratic, Supportive, and Innovative organizational structures on Consideration and Initiating Structure leadership behaviors. The study comprised surve...
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The Development of Trauma-Informed Community Partnerships: A Mixed Method Social Network Study Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-12-03 Elizabeth Siantz, Amy E. Lansing, Kimberly Center, Todd P. Gilmer
Trauma-informed communities establish cross-sector coalitions that advocate for the use of trauma-informed practices. Whether and how communication occurs within newly established trauma-informed c...
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Changing the Way Nonprofits Prepare: Lessons Learned from Early Resettlement of Rohingya Unaccompanied Refugee Minors Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-12-03 Kerri Evans, Shivangi Deshwal, Kylie Diebold, Teri Husfloen, Hannah Ferguson, Kathleen Goss
The Rohingya, a stateless Muslim minority, have faced institutionalized discrimination and ethnic cleansing in Myanmar. Between 2013–2019, a cohort of 152 Rohingya youth were resettled to the US th...
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Barriers and Facilitators to Implementing Harm Reduction in Emergency Women’s Shelters - Implications for Practice: A Scoping Review Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-12-03 Emily Muth, Angela Hovey, Keith Brownlee, Susan Scott
This scoping review explored available research focused on ways emergency women’s shelters address substance use issues with survivors of intimate partner violence. Twenty-one studies met the inclu...
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Evaluation of Leadership Training and Resilience Development Outcomes during the COVID-19 Pandemic Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-11-29 Rosemary Vito, Alice Schmidt-Hanbidge, Laura Brunskill, Cathy Mudge, Denisa Suteu
Human service organizations can support leaders through training to become resilient, adaptive, and innovative during rapid complex changes. This qualitative descriptive exploratory research study ...
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Human Service Organizations’ Participation in the Paycheck Protection Program: A Cross-Sector Comparison Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-11-20 Marcus Lam, Jessica K. A. Word, Nathan J. Grasse
The Paycheck Protection Program (PPP) was passed during the COVID-19 pandemic to assist small and medium-sized organizations. However, only a fraction of eligible nonprofits applied for and receive...
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Special Issue: Network for Social Work Management Forward Thinking Summit Introduction Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-10-08 Karen Hopkins, Bowen McBeath
This Special Issue presents selected essays, research papers, and case studies from researchers, educators, and practitioners who presented at the Network for Social Work Management (NSWM) Forward-...
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Teaching Inclusive Social Work Leadership and Supervision Online and In-Person: A Learning Case Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-10-08 Alice Schmidt Hanbidge, Rosemary Vito
Teaching social work students through both online and in-person formats is highlighted in the description of two mandatory graduate social work courses on leadership and supervision across two Cana...
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The Role of Smaller Nonprofit Human Service organizations During the COVID-19 Pandemic: Evidence from England and Wales Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-09-12 Ellen Bennett, Chris Dayson, James Rees, Beth Patmore, Chris Damm
ABSTRACT Through four qualitative case studies, we explore how smaller nonprofit human service organizations (SNHSOs) in England and Wales responded to the COVID-19 pandemic and consider the implications for state-nonprofit relations. SNHSOs pandemic response was immediate, dynamic, flexible, and adaptive in response to urgent needs. They supported communities most severely affected by the pandemic
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Promoting Staff Financial Well-Being in Human Service Organizations: The Role of Pay, Benefits, and Working Conditions Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-09-14 Mathieu Despard
Many U.S. workers struggle with financial challenges. Human service organizations (HSOs) can consider ways to better promote financial well-being among staff, especially lower-wage, frontline worke...
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Promoting Employee Mental Health in the Workplace: Best Practices for COVID-19 and Beyond Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-08-25 David Bolt
Published in Human Service Organizations: Management, Leadership & Governance (Ahead of Print, 2023)
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Social Work Management in Integrated Health Care During the COVID-19 Pandemic Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-08-26 Suzie S. Weng
Integrated healthcare agencies were particularly impacted early on during the COVID-19 pandemic by having to treat infected patients without interventions and vaccines. A phenomenological qualitati...
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Staying Connected While Staying Distant: Social Media Engagement of Food Banks in Texas in the Wake of the COVID-19 Pandemic Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-08-16 Thanh Thi Hoang
ABSTRACT This study explores the social media engagement of human service nonprofits during the early phase of the COVID-19 pandemic. We analyzed 2,726 tweets from 15 food banks in Texas to understand their communication and audience engagement on social media. During the early outbreak, food banks were more active on social media, and these organizations primarily shared community-building and informational
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Supporting Children and Families Through Trauma: A Qualitative Exploration of the Change Promotion Aspects of the Co-Creating Well-Being Initiative Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-08-15 Qi Zhou, Erin W. Bascug, Mickey Sperlich, Megan Bailey
This study investigated a regional foundation’s Co-Creating Well-Being initiative, a multi-year effort to increase human service agencies’ capacity in trauma-informed care, human-centered design, a...
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Leveraging Multisolving to Impact Workforce Wellbeing Through Community Collaboration Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-08-15 Melissa Indera Singh, Kelly Smith, Cassandra Breeze Ceballos
Multisolving strategically addresses multiple problems simultaneously through a single investment of time or money, benefiting organizations and communities amid a global polycrisis. This proactive...
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Needs Assessment on the Changing Role of the University Professor Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-07-26 Bowen McBeath, Karen Hopkins
Published in Human Service Organizations: Management, Leadership & Governance (Vol. 47, No. 3, 2023)
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The Implications of the COVID-19 Pandemic on Recruitment and Retention of Volunteers and Donors in the U.S. Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-07-09 Daniel Choi, Anna Ferris, Tiana Marrese, Ram Cnaan, Femida Handy
ABSTRACT Human service organizations in the US are heavily dependent on volunteers and donations. The COVID-19 pandemic compromised the ability of volunteer coordinators and fundraisers to obtain and retain such vital resources. This article details the experiences of those entrusted with the acquisition and retention of time and money for human service organizations during the pandemic. Volunteer
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Dream BIG! The Power of Inspiring Employees to Pursue Their Dreams Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-07-08 Angela L. Reese, Samantha Schaefer, Megan Fedler, Vanessa (Martinez) Kercher
Today more than ever, organizations struggle with retaining good talent and keeping their employees engaged. While employees struggle through personal or professional concerns or challenges, mental...
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Programming Change Among Nonprofit Human Service Organizations During the COVID-19 Pandemic Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-07-05 Yinglin Ma, Erynn E. Beaton
ABSTRACT Research shows that nonprofit human service organizations are nimble in times of crisis. The surprising nature of the pandemic posed unique challenges to both the supply and demand sides of the human service sector. One way that nonprofit human service organizations responded to the pandemic environment was through programming change, including adding new programs, serving new populations
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Racial Pay Disparity of Social Workers in Nonprofit, For-Profit, and Government Human Services Organizations Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-06-27 Rong Zhao, Chi Zhang
ABSTRACT Using the American Community Survey 2015–2019 combined data, this study conducts an industry– and geography-specific analysis of annual earnings of social workers in four human services industries in the NYC metropolitan area. It specifically addresses two research questions: 1) What are the sectoral (i.e., nonprofit, for-profit, government) differences in overall pay among social workers
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Learning to Be a Leader Worth Following Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-06-27 Cameron T. Bishop, Nina Esaki, Melanie E. Taub
ABSTRACT Leading human service agencies has always been challenging, but recent political, financial, public health, and racial tensions in the U.S. have added further turbulence and complexity to those in CEO and Executive Director positions tasked with providing steady leadership of agencies serving the most vulnerable in our society. Though numerous books and journal articles examining leadership
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Organizational Outcomes of Supervision within Human Services: A Scoping Review Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-06-26 Karen M. Sewell, Claire McMenemy, Margaret Janse van Rensburg, Heather MacDonald
Workplace-based supervision is positioned as a resource within human service organizations with the potential to enhance practitioner well-being and performance under stressful, demanding condition...
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Measuring Oppression Experienced by Service Users While They are Receiving Services from Human Service Organizations Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-06-07 Susan Ramsundarsingh, Micheal L. Shier
ABSTRACT This study uses a sequential mixed-method design to test a measure of service user oppression in human service organization. A five-factor measurement model of service user oppression is tested using confirmatory factor analysis of cross-sectional survey data (n = 374), followed by qualitative focus groups to provide context. All five factors of the Service User Oppression Scale were confirmed
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The Unintended Influence and Impact: Funder-Mandated Performance Metrics, Service Delivery, and Social Justice Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-06-07 Melissa Iverson, Michael P. Dentato, Nathan H. Perkins, Maria V. Wathen
Nonprofit organizations provide services that address the complex needs of diverse populations within a multitude of financial and resource constraints. Necessity requires these organizations to ap...
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A Critical Appraisal of Ways Organizations Can Support Social Workers in Light of COVID-19: A Scoping Review Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-05-22 Jillian Landers
ABSTRACT Due to the challenges of the COVID-19 pandemic, there is a need for increased knowledge surrounding organizational support for social workers. This scoping review evaluated emerging research during the first two years of the pandemic (January 2020-May 2022) around ways organizations can support social work staff after the pandemic and during future public health disasters. This review suggests
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“Challenge and Hold One Another Accountable:” Social Work Faculty Respond to Incivility Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-05-22 Njeri Kagotho, Jennifer McClendon, Shannon R. Lane, Todd Vanidestine, Matthew Bogenschutz, Theresa D. Flowers, Lauren Wilson
ABSTRACT Incivility within social work education reflects patterns seen across higher education and within society. Previous work has found that social work faculty are reluctant to report incivility and have limited confidence in their ability to address it effectively. In order to address potential solutions, this paper uses qualitative data (n = 164) drawn from a larger survey of social work faculty
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Relationships Between Social Entrepreneurial Orientation and Social Work Management Competencies in Nonprofit Human Service Organizations Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-04-20 Aaron Turpin, Micheal L. Shier
ABSTRACT Social work managers face multiple challenges when seeking to create organizational environments that support community social outcomes. This study aims to provide a model of human services organizational management that includes social entrepreneurial orientation (SEO), and employs a multivariate regression analysis to identify relationships between SEO and social work management competencies
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Site-Level Evidence-Based Practice Accreditation: A Qualitative Exploration Using Institutional Theory Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-04-12 Rebecca Lengnick Hall, Cathleen Elizabeth Willging, Gregory A. Aarons, Kendal Reeder
ABSTRACT Accreditation is gaining ground in human services as leaders find ways to demonstrate the quality and legitimacy of services. This study examined site-level accreditation for SafeCare®, an evidence-based practice designed to prevent and reduce child maltreatment. We leveraged two waves of qualitative data to explore the perspectives of trainers, organizational and system leaders, and program
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What Makes Social Work Meaningful? Evidence for a Curvilinear Relationship of Meaningful Work on Work Engagement with Psychological Capital as the Moderator Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-04-05 Kim-Lim Tan, Tat-Huei Cham, Adriel K. S. Sim
ABSTRACT Drawing on the conservation of resources theory, this study examines the curvilinear relationship between social workers’ meaningful work and work engagement. Data gathered from 223 social workers reveal that the relationship between meaningful work and work engagement showed a U-shaped curve when psychological capital is low. In contrast, this relationship showed an inverted U-shaped curve
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Collaboration Between Businesses and Social Service Nonprofits as Organized Anarchy: The Insider Perspective Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-04-04 Noga Pitowsky-Nave, Michal Almog-Bar, Hillel Schmid
ABSTRACT The literature on the collaboration between businesses and Social Service Nonprofits (SSNs) emphasizes the importance of strategic management, based on joint governance and rational decision-making. This article presents a multiple case study analysis of four cross-sector collaborations, between for-profit business organizations and SSNs. The study examined the dynamics of interorganizational
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Can Case-Management Teams Solve the Dilemmas of the Street-Level Bureaucrat? Evidence from a Nonprofit Case Study Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-03-22 Bridgette Davis, Marci Ybarra
ABSTRACT Street-level bureaucracy (SLB) theory posits bureaucratic demands and resource scarcity are primary drivers of suboptimal SLB-client interactions. As such, mitigating SLBs’ bureaucratic work is considered key to improving client treatment. Yet, little evidence exists that reconfiguring bureaucratic demands enhances SLB client engagement or decision-making. To this end, this study considers
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The Craft of Scholarship and Research in a Changing University and Civic Context Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-03-11 Bowen McBeath, Karen Hopkins
Published in Human Service Organizations: Management, Leadership & Governance (Vol. 47, No. 2, 2023)
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A Test for the Welfare-Partnership: Austria’s Nonprofit Human Service Organizations in Times of Covid-19 Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-03-05 Michael Meyer, R. Millner, M. Mehrwald, P. Rameder
ABSTRACT The pandemic has impeded Austrian NPHSOs on multiple levels: service delivery, income streams, costs, and human resources. To analyze the consequences, we tackle two questions: How has the neo-corporatist welfare-partnership between the government and NPHSOs passed this stress-test? What are the potential effects on the overall composition of the sector? Theoretically, we draw on social origins
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The Forgotten Human Service Sector: Leadership Narratives of Immigrant and Refugee-Led Community-Based Ethnic Organizations Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-02-21 Jaclyn Kirsch, Shambika Raut, Yesenia Alvarez-Padilla, Arati Maleku
ABSTRACT Although community-based ethnic organizations (CBEOs) play a crucial role within the human services landscape, their role often remains unacknowledged. Our study examines the role of CBEOs in the context of the larger human services environment. Purposive sampling was used to interview immigrant/refugee CBEO leaders (N = 7). Four overarching themes emerged: perceived role of CBEOs in immigrant/refugee
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Developing an Organizational Culture of Supervision in Community-Based Mental Health Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-01-10 Karen M Sewell, Jason M. Platts, Claire McMenemy
ABSTRACT Effective supervision is a key aspect of community-based mental health practice that may enrich staff development, and improve the quality of care for clients. This case study describes the organizational efforts of a not-for-profit, community-based mental health and addiction service provider to strengthen its approaches to clinical supervision. The organization’s leadership engaged in the
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Development and Initial Validation of Scores on the Inner Wealth Inventory: Implications for Human Service Management and Practice Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2023-01-03 Elizabeth D. Bennett, Michael T. Kalkbrenner, Howard H. Glasser, Brooke Tafoya, Velia L. Nuño, Lindsay Bingham
ABSTRACT Human services professionals who work in child welfare face notable risks for burnout, which is associated with higher levels of job stress, job dissatisfaction, and turnover. The authors of this study developed and validated scores on the Inner Wealth Inventory (IWI), a screening tool for appraising Inner Wealth (IW), a strengths-based construct with implications for reducing burnout. The
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Trauma and Powerlessness Among People Experiencing Homelessness: Implications for Administrative Practice Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-12-30 Mary Twis, James Petrovich, Courtney Cronley, Anne Nordberg, David Woody
Abstract People experiencing homelessness are at increased risk of exposure to traumatic events, and face higher rates of suicidal ideation, traumatic brain injury, domestic violence, and sexual assault than the general population. As a result of this trauma prevalence among homeless populations, it is important that human service organizations (HSOs) integrate trauma-informed care (TIC) principles
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Leadership and Organizational Challenges, Opportunities, Resilience, and Supports during the COVID-19 Pandemic Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-12-15 Rosemary Vito, A. Schmidt Hanbidge, L. Brunskill
ABSTRACT Leaders are coping with multiple challenges during the COVID-19 pandemic and both individual and organizational resilience are critical to successfully manage this turbulent change. This qualitative study employed focus groups and online surveys to explore 25 directors’ and managers’ experience coping with the pandemic, along with organizational supports and resources, in three mental health/addiction
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The Power of Elites: A Survey Experiment of the Impact of Strategic Messaging on Donations to Nonprofits Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-12-15 Casey J. Fleming, Anne-Lise K. Velez, Christopher R. Prentice
ABSTRACT Nonprofits engage in various service and advocacy efforts to support their missions, and it is critical to effectively communicate the importance of these activities and their missions to donors. In these communications, it remains unclear the extent to which messaging from nonprofit elites such as coalitions and other nonprofit infrastructure organizations (NIOs) shapes donor support for
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Looking Back and Forward Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-12-02 Bowen McBeath, Karen Hopkins
Published in Human Service Organizations: Management, Leadership & Governance (Vol. 47, No. 1, 2023)
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Implementing Equity and Equality at the Frontline in Two Contrasting Welfare-To-Work (WTW) Organizations in California Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-11-12 Lucia Marina Lanfranconi Stamm, Miss Ayda Basaran
ABSTRACT This study provides a comparative qualitative case study on two welfare-to-work (WTW) offices with a different understanding of equity and equality. By analyzing organizational documents (n = 27), manager interviews (n = 10), observations of worker-client interactions (n = 13) and worker interviews (n = 13), we find cross-case and within-case variation on frontline worker practices. In the
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Predicting Retention for a Diverse and Inclusive Child Welfare Workforce Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-09-20 Wendy Zeitlin, Catherine Kenny Lawrence, Salvador Armendariz, Kira Chontow
ABSTRACT Retaining staff remains a challenge for public and private child welfare organizations, and current research does not explain the underrepresentation of workers of Color in leadership and supervisory positions. This study used data from a multi-site survey of child welfare staff to compare factors associated with intention to remain employed between caseworkers of Color and White caseworkers
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“At One Point We Had No Funding for Paper”: How Grants and the Covid Crises Have Shaped Service Provision in Child Advocacy Centers Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-09-13 Kalysta Addison, Zach Rubin
ABSTRACT The confluence of the two major challenges has combined to create special challenges for rural nonprofits serving victims of crime: the fluctuation of federal funding, and the Covid-19 pandemic. We discuss the challenges faced by Child Advocacy Centers in northwestern South Carolina in the context of these shifting challenges. From qualitative interviews conducted at 14 centers in this primarily
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A Three-Phase Methodology for Conducting Equity-Focused Needs Assessments Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-09-13 Sharon Zanti, Dennis Culhane
ABSTRACT This paper describes methods for conducting equity-focused needs assessments in human service organizations (HSOs). We begin with an overview of needs assessments in social welfare, then describe a three-phase methodology for bringing an equity lens to traditional needs assessment approaches. Central to this methodology is convening stakeholders and addressing issues of power and trust between
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A Universal Partnership Model: A Whole that is Greater when Integrating its Parts Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-09-08 Iris Posklinsky
ABSTRACT In times of shrinking resources and fragmented societies, partnership is a value-driven social structure that should be theorized in order to be considered for implementation, effectively and sustainably. Recognizing the scarce theoretical perspectives on partnership, this article addresses the lack of an integrated universal model. It delineates the theoretical field through extensive literature
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“A Helping Hand over a Heavy Hand”: Child Support Enforcement in the Era of COVID-19 Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-08-05 Lisa Klein Vogel, Alejandra Ros Pilarz, Laura Cuesta, Genevieve Caffrey
ABSTRACT The COVID-19 pandemic forced human services agencies to adapt quickly to the economic realities faced by their customers. For child support agencies, the pandemic raised difficult questions about how strenuously agencies should enforce child support orders during periods of economic crisis and uncertainty. Drawing on interviews with agency and court staff, this study explores staff’s perceptions
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Constructing a Quality Standards Assessment with Service Provider and Youth Perspectives Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-06-16 Elizabeth Hatch, Kendelle Brown, Robin B. Hollis, Sharlet Barnett, Kristopher Seydel, Kristin M. Ferguson
ABSTRACT Quality standards assessments (QSA) offer human service organizations a way to measure their performance and alignment with organizational goals and objectives. Using a case-study approach, this article demonstrates how one youth-serving coalition, aiming to provide comprehensive wrap around services, developed QSA surveys to operationalize coalition objectives and track their progress. From
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Workgroup Inclusion Is Key for Improving Job Satisfaction and Commitment among Human Service Employees of Color Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-06-15 Kim C Brimhall, Rachade L. Williams, Brooke M. Malloy, Laura R. Piekunka, Austin Fannin
ABSTRACT Workplace inclusion is recommended for improving human service employee job satisfaction and commitment; however, limited research explores how perceptions of inclusion may differ by employee race and ethnicity. This study investigated the relationships between employee perceptions of department and workgroup inclusion with employee job satisfaction and commitment, and whether these perceptions
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From “Crisis” to “Opportunity”: Israeli Social Service Nonprofits’ Responses to COVID-19 Human Service Organizations: Management, Leadership & Governance (IF 1.721) Pub Date : 2022-04-22 Noga Pitowsky-Nave
ABSTRACT Nonprofit organizations operating in civil society have become the main channel for social service provision in most neoliberal welfare economies. Social service nonprofits (SSNs) deliver essential services mainly to vulnerable and marginalized populations. Since the outbreak of COVID-19, SSNs have been at the frontline of dealing with its socioeconomic consequences. This paper focuses on