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Legitimacy of community-based social enterprises (CBSE) in service provision in rural areas International Journal of Public Sector Management Pub Date : 2024-03-19 Katja Rinne-Koski, Merja Lähdesmäki
Purpose Municipalities seek new opportunities for co-producing services in rural areas. One potential partner is community-based social enterprises (CBSEs). However, whilst service co-production through CBSEs obscures the traditional roles of actors, it may lead to a legitimation crisis in local service provision. In this paper, the ways CBSEs are legitimised as service providers in rural areas are
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Public administration contributes to happiness: a study on the relationship between public value and happiness in Switzerland International Journal of Public Sector Management Pub Date : 2024-02-26 Timo Meynhardt, Pepe Strathoff, Jessica Bardeli, Steven Brieger
Purpose In public management research, the focus in the public value debate has been on public administration organizations’ broader societal outcomes. Public value describes how public administrations form a vital part of the social context in which people develop and grow. However, there has not yet been an analysis of how public administration contributes to happiness in society. Design/methodology/approach
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National and sectoral information technology planning: a systematic literature review International Journal of Public Sector Management Pub Date : 2024-02-26 Sirous Alidousti, Farzane Sahli
Purpose The public sector (PS) has extensively utilized information technology (IT); however, research reveals that the failure rate remains high, particularly for national and sectoral IT (NaSIT) applications. To this end, numerous studies have been conducted to gauge the success of IT applications, where a significant number have demonstrated the importance of planning in this regard. Consequently
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The development and evaluation of a scale to assess job satisfaction in public universities with item response theory: a Brazilian study International Journal of Public Sector Management Pub Date : 2024-02-21 Jerko Ledic Neto, Dalton Francisco Andrade, Hai-Yan Helen Lu, Anna Cecilia Mendonca Amaral Petrassi, Antonio Renato Pereira Moro
Purpose This study aimed to develop a psychometrically reliable job satisfaction (JS) measure for university employees, guiding administrative decisions and monitoring satisfaction over time in public universities. Design/methodology/approach A JS survey developed by a Brazilian federal university’s sustainability committee containing 58 items across physical, cognitive and organizational domains was
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Shared professional logics amongst managers and bureaucrats in Brazilian social security: a street-level mixed-methods study International Journal of Public Sector Management Pub Date : 2024-02-20 Luiz Henrique Alonso de Andrade, Elias Pekkola
Purpose This research addresses the professional logics of street-level managers (SLMs) and bureaucrats (SLBs) working in the Brazilian National Social Security Agency (INSS) through their perceptions of distributive justice and discretion. Since SLMs have the authority to influence SLBs' actions, we investigate whether these two groups hold similar viewpoints. Design/methodology/approach We integrate
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Public servants’ political activity online in an institutional environment of caution: the role of personality traits International Journal of Public Sector Management Pub Date : 2024-01-29 Christopher A. Cooper
Purpose As social media has become an ingrained aspect of our lives—including our political relationships with other citizens and the state—various governments have warned public servants that being politically active online might threaten the reputed impartiality of themselves and the public service. This study examines whether public servants are less likely to be politically active on social media
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E-government quality from the citizen's perspective: the role of perceived factors, demographic variables and the digital divide International Journal of Public Sector Management Pub Date : 2024-01-19 Zoi Patergiannaki, Yannis A. Pollalis
Purpose Governments globally are adopting e-Government services to streamline administrative processes and meet citizens' expectations. This study investigates e-Government service quality from citizens' perspectives in 50 Greek municipalities, using the technology acceptance model (TAM) and cognitive theory. Design/methodology/approach The data from 707 respondents across 50 Greek municipalities are
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Policy mechanisms for interlocal service delivery: management perspectives in the USA and Norway International Journal of Public Sector Management Pub Date : 2024-01-08 Christian L. Janousek, Dag Olaf Torjesen, Robert Blair
Purpose This study comparatively examines the collaborative policy mechanisms for interlocal cooperation (ILC) utilized by municipal managers in Nebraska, USA, and Norway. The research addresses differences in ILC, factors of national setting and implications for ILC management in public service delivery. Design/methodology/approach Over a seven-year period, the researchers collected data from 16 communities
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Budgetary control and the adoption of consortium blockchain monitoring system in the Ghanaian local government International Journal of Public Sector Management Pub Date : 2024-01-09 Gifty Kenetey, Boris Popesko
Purpose This study aimed to examine the adoption of consortium blockchain technology to ensure interoperability for the transparency of budgetary control in Ghanaian local government. Design/methodology/approach This study is based on the design science research (DSR) observational technique for developing a consortium blockchain budgetary control system for Ghana's local government. Findings The study
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Public procurement research: a bibliometric analysis International Journal of Public Sector Management Pub Date : 2024-01-03 Abderahman Rejeb, Karim Rejeb, Andrea Appolloni, Stefan Seuring
Purpose The literature on public procurement (PP) has increased significantly in recent years, and, to date, several reviews have been conducted to study this relevant subject. Nevertheless, a bibliometric analysis of the PP knowledge domain is still missing. To fill this knowledge gap, a bibliometric review is carried out to investigate the current state of PP research. Design/methodology/approach
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Fostering innovative behaviours of public sector employees: the potency of innovation-based HR practices, risk propensity and error tolerance International Journal of Public Sector Management Pub Date : 2023-12-18 Ohoud AlMunthiri, Shaker Bani-Melhem, Faridahwati Mohd-Shamsudin, Muhammad Mustafa Raziq
Purpose Although the innovative behaviour of public employees is critical for the creation of public value and meeting of public interests, the authors are uncertain about the role of the human resource (HR) system in affecting individual behaviour as past studies tended to discuss innovation at the organisational level of analysis. Based on corporate human resource management (HRM) literature, the
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Abolishing the Act on System of Choice in Swedish eldercare: on arguments and replacements in the municipalities International Journal of Public Sector Management Pub Date : 2023-12-13 David Feltenius, Jessika Wide
Purpose Since 2009 Swedish municipalities may apply the Act on System of Choice (LOV) in, among other things, eldercare. About half of the 290 Swedish municipalities have chosen this within home-care services for older citizens, thus creating conditions for a welfare mix where private and public providers compete. Some of these municipalities later made decisions to abolish LOV. This article aims to
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How does the institutional environment influence the scaling process of social initiatives? An empirical exploration in the Dutch public sector International Journal of Public Sector Management Pub Date : 2023-12-05 Marion van Lunenburg
Purpose The scaling of social initiatives is of immense importance for public innovation. A key factor in the scaling process is the institutional environment, which plays a key role in supporting and coordinating the scaling process. This environment can be either homogeneous or heterogeneous, i.e. dominated by a few or a variety of public organizations, norms and practices. Both environments have
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Sustainable implementation of co-production: exploring conflicts and coping behavior employed by street-level professionals International Journal of Public Sector Management Pub Date : 2023-12-05 Nanna Møller Mortensen
Purpose This study explores how street-level professionals translate and implement a co-production strategy, formulated by top management, in their professional practices, focusing on conflicts that arise during this process and the effectiveness of the coping strategies employed by these professionals to manage them. Design/methodology/approach This paper is based on a lower-level inquiry into three
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Improving the analysis of the judiciary performance - the use of data mining techniques to assess the timeliness of civil trials International Journal of Public Sector Management Pub Date : 2023-11-14 Barbara Pernici, Carlo Alberto Bono, Ludovica Piro, Mattia Del Treste, Giancarlo Vecchi
Purpose The purpose of this paper is to show how data mining techniques can improve the performance management of the judiciary, helping judges in steering position with specific and timely measures. It explores different approaches to analyse the length of trials, based on the case of an Italian judicial office. Design/methodology/approach The paper presents a temporal analysis to compare the timeliness
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Job (dis-)satisfaction in pay-for-performance health care contexts: a meta-synthesis of qualitative literature International Journal of Public Sector Management Pub Date : 2023-11-07 Paola Briganti, Davide de Gennaro, Filomena Buonocore, Luisa Varriale
Purpose Drawing on the pay-for-performance (P4P) and job satisfaction literatures through an analysis of qualitative studies published on the topic, the purpose of this study is to investigate the effect of a P4P-based system on job satisfaction and dissatisfaction among health care workers. Design/methodology/approach A meta-synthesis of the qualitative literature was conducted to investigate health
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Agency and collaboration: an analysis of the relationship between government-certified social enterprises and the public sector in South Korea International Journal of Public Sector Management Pub Date : 2023-11-08 Casper Hendrik Claassen, Eric Bidet, Junki Kim, Yeanhee Choi
Purpose Public sector institutional entrepreneurship efforts may contribute to addressing social challenges by creating an enabling regulatory environment that promotes social enterprise formation and fosters complementarity between the public sector and social enterprises. The outcomes of such public sector institutional entrepreneurship are explored in this study. To assess the outcomes of such public
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Policy mechanisms and types of participation in the implementation of the Brazilian pay-for-performance programme PMAQ International Journal of Public Sector Management Pub Date : 2023-10-23 Germano Araujo Coelho, Fabiana da Cunha Saddi, Stephen Peckham, Mariana de Andrade da Silva, Jaqueline Damasceno Silva, Maria Luiza Pereira Barretos, Gabriela Rocha, Alexandra Novais, Cristiane Lopes Simão Lemos, Amélia Cohn
Purpose The study compares how distinct mechanisms that connect pre-established policy objectives to professionals' practices, and the health policy implementation context influenced different approaches to frontline staff participation. The authors analysed 26 teams in six cities from two Brazilian states, during the last cycle of the National Program for Improving Access and Quality of Primary Care
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The influences of psychosocial work environment on the turnovers of civil service cadre officers in rural Bangladesh: an empirical study International Journal of Public Sector Management Pub Date : 2023-10-19 Thanh Huynh, Md Mahabur Rahman Sheikh
Purpose The purpose of this study is to determine the effects of the psychosocial work environment on the turnover of civil service cadre officers in rural areas in Bangladesh. Design/methodology/approach Physical intimidation, mental health and well-being, organisational impediments, decision latitude, psychological job demands and social interaction were developed as variables to examine in relation
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Between friend and foe: drivers and patterns of dyadic relationship framing in policy network International Journal of Public Sector Management Pub Date : 2023-10-16 Junesoo Lee, Jeongyoon Lee
Purpose This article aims to explore (1) specific frames of dyadic relationship in policy network beyond a simplistic dichotomy of “friend or foe” and (2) the multi-dimensional drivers behind the framing patterns. Design/methodology/approach To that end, the interviews with the key actors in a nuclear energy policy network in South Korea were conducted, and their relationships in terms of three dimensions
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Co-production of social innovations and enabling ecosystems for social enterprises International Journal of Public Sector Management Pub Date : 2023-10-16 Sofi Perikangas, Harri Kostilainen, Sakari Kainulainen
Purpose The purpose of this article is to show (1) how social innovations are created through co-production in social enterprises in Finland and (2) how enabling ecosystems for the creation of social innovations can be enhanced by the government. Design/methodology/approach This study is a descriptive case study. The data comprises focus group interviews that were conducted during a research project
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On the diffusion and implementation of trust-based management in Scandinavia: cross-country survey evidence International Journal of Public Sector Management Pub Date : 2023-10-10 Sven Siverbo, Tobias Johansson-Berg, Tina Øllgaard Bentzen, Marte Winsvold
Purpose This study aims to examine the diffusion and implementation of trust-based management (TBM) in Scandinavian countries (Denmark, Norway and Sweden). TBM is a novel “anti-New Public Management (NPM)” innovation within the realm of New Public Governance (NPG), which asserts that leadership and control in public sector organizations should be practiced and designed based on the assumption that
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Job embeddedness and turnover intention in the public sector: the role of life satisfaction and ethical leadership International Journal of Public Sector Management Pub Date : 2023-10-03 Tuan Duong Nguyen, Thuy Thi Nguyen, Phuong Cam Nguyen
Purpose This study aimed to investigate the impact of job embeddedness (JE) on the turnover intention (TI) of the public sector with the mediating effect of the individual factor (i.e. life satisfaction [LS]) and the moderating effect of the leadership style (i.e. ethical leadership [EL]). Design/methodology/approach This study adopted a quantitative design to collect data from 236 employees working
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Citizen participation as an organisational challenge in local government International Journal of Public Sector Management Pub Date : 2023-09-26 Kaisa Kurkela, Anna–Aurora Kork, Anni Jäntti, Henna Paananen
Purpose This study observes the organisational environment of fostering citizen participation in the context of local government. Creating systems of influential citizen participation requires the consideration of organisational prerequisites. This study asks which organisational elements contribute to successful citizen participation in local government. Design/methodology/approach The data consist
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Measuring local public expenditure effectiveness using sustainable development goals International Journal of Public Sector Management Pub Date : 2023-09-26 Sandra Matos, Susana Jorge, Patrícia Moura e Sá
Purpose This paper aims to propose a tool to assess local public expenditure effectiveness based on a framework of alignment between outputs, outcomes and impacts – the Index of Municipal Expenditure Effectiveness (IMEE). This index is composed of a set of indicators associated with the typology of local expenditure. Design/methodology/approach The paper describes the methodological approach used in
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Corruption spreads: understanding interorganizational corruption contagion in municipal governments International Journal of Public Sector Management Pub Date : 2023-09-18 Fabio Monteduro, Giuseppe D'Onza, Riccardo Mussari
Purpose Corruption is a major social problem, and scholars have devoted considerable attention to this phenomenon. However, less attention has been paid to how corruption spreads among organizations and what factors can make its spread more likely. This study aims to fill the gap by modelling corruption as an interorganizational contagion. Design/methodology/approach The authors used social contagion
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How does compulsory citizenship behavior disturb police employees' psychological health? The roles of work–family conflict and putting family first International Journal of Public Sector Management Pub Date : 2023-09-04 Arooba Chaudhary, Amna Umer Cheema, Labiba Sheikh, Talat Islam
Purpose This study investigates how compulsory citizenship behavior (CCB) restricts police employees from fulfilling their family responsibilities [i.e. work–family conflict (WFC)] and affects their psychological health. The authors also examined putting family first (PFF) as a conditional variable on the association between CCB and WFC. Design/methodology/approach This quantitative study collected
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Barriers to social impact bond implementation: a review of evidence from the UK and US International Journal of Public Sector Management Pub Date : 2023-09-04 Mikkel Munksgaard Andersen
Purpose This study investigates barriers to social impact bond (SIB) implementation through a review of academic and gray literature. A SIB is a type of public policy instrument that leverages payment for performance (P4P), contracting together with private investments in the delivery of welfare programs. Outcome-based contracts, such as SIBs, are gaining attraction for public service providers in
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A comparative study of community verification processes in the context of performance-based financing in Mali and Burkina Faso International Journal of Public Sector Management Pub Date : 2023-09-04 Tony Zitti, Abdouramane Coulibaly, Idriss Ali Zakaria Gali-Gali, Valery Ridde, Anne-Marie Turcotte-Tremblay
Purpose This article compares the processes of community verification (CV) and user satisfaction surveys during the implementation of performance-based financing (PBF) in Mali and Burkina Faso. Design/methodology/approach The authors adopted a qualitative approach based on a multiple-case study design. Data were collected from August 10 to 25, 2017, in Mali, and from January to May 2016 in Burkina
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Pay for performance at a crossroads: lessons from taking a global perspective International Journal of Public Sector Management Pub Date : 2023-08-31 Søren Rud Kristensen, Laura Anselmi, Garrett Wallace Brown, Eleonora Fichera, Roxanne Kovacs, Rene Loewenson, Neha Singh, Nicholas Midzi, Fatimah Mustapha, Lee White, Josephine Borghi
Purpose The use of pay for performance (P4P) as an instrument to incentivise quality improvements in health care is at a crossroads in high-income countries but has remained a commonly used tool in low- and middle-income countries. The authors aimed to take stock of the evidence on effectiveness and design from across income settings to reveal insights for the future design of performance payment across
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Frontline workers' performance in prosocial tasks: evidence from a Lab-in-the-Field in Western India International Journal of Public Sector Management Pub Date : 2023-08-28 Shuchi Srinivasan, Ankur Sarin
Purpose Frontline workers (FLWs) constitute a critical part of the implementation cadre within public policies, serving a significant role in the last-mile delivery of public goods and services. FLWs under public programs in low and middle-income countries like India are offered different compensation structures that range from full-time salaries, piece rate honorariums, contractual engagements, to
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How having job impact leads to employee innovative behavior: a moderated mediation model of servant leadership and work meaningfulness International Journal of Public Sector Management Pub Date : 2023-08-23 Safeya Almazrouei, Shaker Bani-Melhem, Faridahwati Mohd Shamsudin
Purpose Prosocial job characteristics have received the least scholarly attention among the antecedents of employee innovative work behavior (IWB). Hence, antecedents' role remains largely unknown, especially in public sector organizations. Based on the relational job design theory, job characteristics theory (JCT) and public sector innovation literature, the authors examine whether job impact (JI)
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Pay for performance in Brazilian primary health care: quality of work processes, actions and services International Journal of Public Sector Management Pub Date : 2023-08-09 Davllyn Santos Oliveira dos Anjos, Magda Duarte dos Anjos Scherer, Juliana Leal Ribeiro Cantalino, Everton Nunes da Silva
Purpose In 2011, Brazil introduced a national pay-for-performance (P4P) scheme called the National Program for Improving Primary Health Care Access and Quality (PMAQ), rolled out over three cycles and reaching more than 5,000 municipalities and 40,000 family health teams (FHTs). There is little evidence on how the PMAQ was implemented locally and whether this variation in implementation affects performance
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Pay-for-performance in healthcare provision: the role of discretion in policy implementation in Turkey International Journal of Public Sector Management Pub Date : 2023-08-08 Puren Aktas, Jonathan Hammond, Liz Richardson
Purpose New Public Management-informed pay-for-performance policies are common in public sectors internationally but can be controversial with delivery agents. More attention is needed on contingent forms of bottom-up implementation of challenging policies, in emerging market economies, for professionals who face tensions between policies and their codes of practice. Street-level bureaucrats (SLBs)
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Does my boss’s boss matter? Examining the effects of teleworking and manager quality on employee job satisfaction during the COVID-19 pandemic International Journal of Public Sector Management Pub Date : 2023-08-04 Andrew Wesemann
Purpose This study explicitly explores the moderating role of management quality, at multiple organizational levels, in the relationship between telework and job satisfaction. Design/methodology/approach This study employs fixed effects regression with clustered robust standard errors at the departmental level to account for the multilevel nature of the data. Findings The results of fixed effects analyses
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Predicting turnover intention in Indonesian public organisations: investigating the effect of citizen and workplace incivility, and job insecurity International Journal of Public Sector Management Pub Date : 2023-07-17 Hillman Wirawan, Rudi Salam, Normawati Normawati, Vip Paramarta, Denok Sunarsi
Purpose This study aimed to investigate the effect of citizens' uncivil behaviours on the turnover intention of public service personnel. It tested the moderated mediation role of job insecurity and workplace incivility. The conservation of resource (COR) theory was employed to explain the public service personnel's reactions to resource loss threats and the desire to conserve the remaining resources
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Developing public managers' reflective thinking through continuing management education International Journal of Public Sector Management Pub Date : 2023-05-02 Anja Overggaard Thomassen
Purpose The aim of this paper is to outline how public managers' reflective thinking capacity is developed through integration of education and practice using a real-life organizational problem as the educational starting point. Managers' reflective thinking capacity becomes important due to an increasing organizational complexity and the growing trend of introducing post-new public management paradigms
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Role of management education in adapting the Indian public sector to market-based economic reforms International Journal of Public Sector Management Pub Date : 2023-04-21 Nisha Prakash, Aparna Hawaldar
Purpose In 1991, India embarked on market-based economic reforms initiatives pillared on liberalization, privatization and globalization (LPG). The reforms exposed the public sector enterprises to competitive market forces, raising the need to identify and develop the competencies necessary for survival. Executive training programs were initiated to prepare public enterprises for the market-based reforms
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A moderated mediation analysis of the low enrollment intention at international higher education in Indonesia International Journal of Public Sector Management Pub Date : 2023-04-20 Pranakusuma Sudhana, Noermijati Noermijati, Ananda Sabil Hussein, Nur Khusniyah Indrawati
Purpose This paper aims to analyze the relationship between the brand awareness of an international university operating in Indonesia and enrollment intention serially mediated by brand congruity and brand attitude and moderated by brand experience. Design/methodology/approach A moderated serial mediation model was developed and was tested using the partial least squares structural equation modeling
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How citizen coproducers cope with public value creation conflicts: a survey experiment International Journal of Public Sector Management Pub Date : 2023-04-18 Sylke Jaspers, Koen Migchelbrink
Purpose In coproduction, citizens may be confronted with a conflict between creating user value and a more collective understanding of public value creation. In order to deal with conflicts experienced as trade-off situations, coproducers follow various coping strategies leading to different results. This study aims to gain insight into what drives the choices for coping strategies, which are valuable
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Administrative capacity and local level development in metropolitan, municipal and district assemblies in Ghana: mediating role of resource capacity International Journal of Public Sector Management Pub Date : 2023-04-13 Elizabeth Cornelia Annan-Prah, Raphael Papa Kweku Andoh
Purpose This study aims to examine the mediating role of resource capacity on the effect of administrative capacity on local level development. Design/methodology/approach Data is obtained from three Metropolitan, Municipal and District Assemblies (MMDAs) in the Central Region of Ghana using a survey. A structural equation modelling that includes a formatively measured construct (administrative capacity)
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The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction? International Journal of Public Sector Management Pub Date : 2023-03-20 Fabio De Matteis, Fabrizio Striani, Roberto Greco
Purpose Communication within a public organization is a fundamental aspect considering its contribution both to organizational well-being and – as highlighted by recent literature – to the improvement of relations with external users. This paper aims at analyzing the relevance of different dimensions of communication and the relationship between communication and citizens' satisfaction. Design/methodology/approach
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The effects of continuing public sector management education: a systematic literature review International Journal of Public Sector Management Pub Date : 2023-03-20 Peter Sørensen
Purpose The purpose of this paper is to review previous research on the effects of continuing public sector management education to systematize existing knowledge, identify gaps in the literature and to point out a need for future research. Design/methodology/approach The purpose is realized as a systematic literature review using the Scopus and JSTOR databases as well as Google Scholar. A combination
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Relational quality in public–private partnerships: understanding social relationships in contract-based exchanges International Journal of Public Sector Management Pub Date : 2023-03-14 Rianne Warsen
Purpose The purpose of this paper is to conduct a systematic literature review of studies addressing relational quality in public–private partnerships (PPPs). The ambition of this study is twofold: first, to present more clarity regarding the definition of the concept. Second, to develop a framework that explains the antecedents, characteristics and outcomes of relational quality in PPPs. Design/methodology/approach
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How far is municipal transparency from neighbours? Evidence from Spain and Portugal International Journal of Public Sector Management Pub Date : 2023-03-14 Francisca Tejedo-Romero, Miguel Rodrigues, Joaquim Filipe Ferraz Esteves Araujo
Purpose This manuscript studies municipal transparency in Iberian countries, Spain and Portugal, to analyse similarities and differences in both countries. Despite some political-administrative similarities, the way Spain and Portugal, deal with the issue of transparency may vary. Design/methodology/approach Based on the levels of municipal transparency, this work aims to analyse how legal and institutional
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Between politics and bureaucracy: a systematic literature review on the dynamics of public appointments International Journal of Public Sector Management Pub Date : 2023-02-03 André Vaz Lopes, Diego Mota Vieira
Purpose The purpose of this article is to explain the dynamics of public appointments and present new possibilities for research in this field. Design/methodology/approach The article is based on a systematic literature review from 2012 to 2021, identified in Web of Science, Scopus and SciELO, in English, Spanish or Portuguese. To explain the dynamics of public appointments, the following were analyzed:
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Tackling wicked problems in performance management and governance of public health: an empirical analysis of COVID-19 vaccination strategies International Journal of Public Sector Management Pub Date : 2023-01-31 Guido Noto, Anna Prenestini, Federico Cosenz, Gustavo Barresi
Purpose Public health strategies and activities are intrinsically complex. According to the literature, this “wickedness” depends on the different interests and expectations of the stakeholders and the community, the fragmented governance of the related services and the challenges in measuring and assessing public health outcomes. Existent performance measures and management systems for public health
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Fleet management system, perceived service quality and the public health sector performance in Zimbabwe International Journal of Public Sector Management Pub Date : 2023-01-30 Lovemore Chikazhe, Sibonile Siziba, Thomas Bhebhe, Obert Sifile, Brighton Nyagadza
Purpose The purpose of the study is to establish the relationship between public health sector performance (PHSP), fleet management system, perceived service quality (PSQ) and management style (MS). Design/methodology/approach A total of 260 managerial employees were randomly selected from 5 major public hospitals in Zimbabwe to participate in this cross-sectional survey. Findings Fleet management
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Is “justice hurried actually justice buried”? An organisational perspective of the Italian criminal justice International Journal of Public Sector Management Pub Date : 2023-01-12 Roberta Troisi, Gaetano Alfano
Purpose This study investigates the presence of a productivity–quality trade-off in judicial decisions from an organisational standpoint, focusing on the courts as bureaucracies. Applied to the Italian context and focusing on criminal courts, the main question addressed is whether or not increasing productivity diminishes decision quality. Design/methodology/approach Directional distance function (DDF)
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Coping with organizational changes due to executives’ succession: the role of personal and contextual resources for job crafting International Journal of Public Sector Management Pub Date : 2022-12-07 Filomena Buonocore, Marcello Russo, Davide de Gennaro
Purpose Each time there is a government change (indeed a very frequent scenario for Italy), and the leadership team of strategic offices and operations in the public administration is usually replaced. Using the job crafting theoretical framework, the purpose of this study is to investigate how the uncertainty generated by changes in the leadership teams of public offices shapes the public managers’
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Intellectual capital disclosure and its determinants in healthcare organisations – Evidence from Italy International Journal of Public Sector Management Pub Date : 2022-12-05 Giuseppe Nicolò, Diana Ferullo, Natalia Aversano, Nadia Ardito
Purpose The present study aims to extend the knowledge of intellectual capital disclosure (ICD) disclosure practices in the Italian Healthcare Organisations (HCOs) context. The ultimate goal of the study is to provide fresh insight into the possible explanatory factors that may drive the extent of ICD provided by Italian HCOs via the web. Design/methodology/approach The present study applies a manual
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Towards a holistic customer value approach in managing public health care services: a developers' view International Journal of Public Sector Management Pub Date : 2022-12-05 Hanna Komulainen, Satu Nätti, Saila Saraniemi, Pauliina Ulkuniemi
Purpose Recent literature within public service logic has called for more explicit conceptualisation of customer value in public services. This study aims to fill this gap by examining how the customer value approach can be applied in the management of public health care services. Design/methodology/approach This study is a qualitative case study of management of public health care services in Finland
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The role of EU funding in EU member states: building administrative capacity to advance administrative reforms International Journal of Public Sector Management Pub Date : 2022-10-04 Vitalis Nakrošis, Sorin Dan, Rasa Goštautaitė
Purpose Despite the growing volume of European Union (EU) investments into reforms and public administration, how EU support contributes to administrative reform and capacity building at domestic level is still unclear. The article explains the EU's influence, domestic politicisation and previous administrative capacity on organisational change whilst implementing European Social Fund-financed projects
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To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? International Journal of Public Sector Management Pub Date : 2022-09-12 Agus Heruanto Hadna, Umi Listyaningsih, Idris Ihwanudin
Purpose The objective of this research is to analyze the extent to which street-level bureaucrats (SLBs) have exercised discretion (low, medium and high) and the contributing factors involved (i.e. the influence of personal, work environment and demographic factors on the exercise of discretion). Design/methodology/approach The mixed-methods research uses the embedded design approach. Data were collected
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Governmental accounting and budgeting in Malta and Poland – a different dance to the same tune International Journal of Public Sector Management Pub Date : 2022-09-09 Magdalena Kowalczyk, Josette Caruana
Purpose This paper compares governmental accounting and budgeting in two European Union (EU) member states, analysing the developments in each country as to how they “fit” into the EU's harmonization project and the push towards the implementation of accrual accounting compliant with the International Public Sector Accounting Standards (IPSAS). Design/methodology/approach An explanatory multiple case
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The growth of organisational professionals in tertiary educational institutions in New Zealand International Journal of Public Sector Management Pub Date : 2022-09-01 Karl Löfgren, Ben Darrah-Morgan, Patrik Hall
Purpose The purpose of this article is to ascertain empirically to what extent we can quantify an occupational shift, where a new type of bureaucracy of organisational professionals is on the rise in tertiary educational institutions in New Zealand. Furthermore, the objective is also to present accountability as the prime factor behind the changes. Design/methodology/approach The analytical strategy
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Analyzing the critical factors for innovation sustainability in the public sector: evidence from Indonesia International Journal of Public Sector Management Pub Date : 2022-08-30 I Putu Yoga Bumi Pradana, Ely Susanto, Wahyudi Kumorotomo
Purpose This study examines the critical factors contributing to the different conditions of innovation sustainability after a change in local political leadership. Design/methodology/approach This study used a multiple case study approach and applied the critical incident technique (CIT) to collect and analyze data from four innovation cases in the two local governments of Indonesia. Findings The
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Governance and effectiveness of public–private partnership in Ghana's rural-water sector International Journal of Public Sector Management Pub Date : 2022-08-23 Joseph Gerald Tetteh Nyanyofio, Kwame Ameyaw Domfeh, Thomas Buabeng, Theophilus Maloreh-Nyamekye, Nana Nimo Appiah-Agyekum
Purpose This study examined the governance and implementation of public–private partnership (PPP) based on the management contract model in the water sector in rural Ghana. Design/methodology/approach It employed in-depth interviews with key management officials and focus-group discussions among residents in selected water-stressed communities in the beneficiary District Assemblies. Thematic analysis
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Determinants of employee engagement in public sector organisations: case of Zimbabwe International Journal of Public Sector Management Pub Date : 2022-08-18 Nyashadzashe Chiwawa
Purpose The purpose of the study was to explore the contribution and determinants of employee engagement (EE) in the public sector. Design/methodology/approach A cross-sectional survey was used based on a deductive research approach. Data were collected and analysed quantitatively. The quantitative data were collected using a questionnaire from a sample of 248 civil servants. Findings Research findings
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Do governance capacity and legitimacy affect citizens' satisfaction with COVID-19 management? Some evidence from South Asia International Journal of Public Sector Management Pub Date : 2022-08-08 Ishtiaq Jamil, Akram Hossain
Purpose Theoretically, both democ/ratic legitimacy and government capacity are necessary for successful crisis management, like the COVID-19 pandemic. The authors argue that there are important variations for pandemic management in the developed and democratic world. However, are these equally needed in the developing world where democracy and capacity are present in varying degrees and in some countries