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Phygital approach to value co-creation in international museums Measuring Business Excellence Pub Date : 2024-02-08 Laura Clemente, Gesualda Iodice, Francesco Carignani, Fabio Greco, Francesco Bifulco
Purpose The purpose of this paper is, through an exploratory analysis, to identify good practices implemented by international museums in the phygital context and their classification in terms of customer experiences, in order to identify innovative cultural value creation and co-creation practices. Design/methodology/approach The authors adopt a qualitative approach of multiple case studies. The analysis
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Agile development for urban digitalisation: insights from the creation of Dresden’s smart city strategy Measuring Business Excellence Pub Date : 2024-02-06 Jörg Rainer Noennig, Filipe Mello Rose, Paul Stadelhofer, Anja Jannack, Swati Kulashri
Purpose Digitalising cities requires new urban governance processes that account for rapidly changing environments and technological advances. In this context, agile development methods have become valuable, if not necessary. However, agile development contradicts public administration practices of risk aversion and long-term planning. The purpose of this study is to discuss practical avenues for navigating
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Prioritizing dark patterns in the e-commerce industry – an empirical investigation using analytic hierarchy process Measuring Business Excellence Pub Date : 2024-01-30 Vibhav Singh, Niraj Kumar Vishvakarma, Hoshiar Mal, Vinod Kumar
Purpose E-commerce companies use different types of dark patterns to manipulate choices and earn higher revenues. This study aims to evaluate and prioritize dark patterns used by e-commerce companies to determine which dark patterns are the most profitable and risky. Design/methodology/approach The analytic hierarchy process (AHP) prioritizes the observed categories of dark patterns based on the literature
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Exploring the enablers of organizational excellence by human capital-driven innovation ecosystems Measuring Business Excellence Pub Date : 2024-01-24 Ting-Cheng Lee, Min-Ren Yan
Purpose The purpose of this study is to discuss how organizations can drive organizational performance through human capital (HC) investment through systematic thinking. Design/methodology/approach This study analyzes three companies from various industries, adopts systems thinking and uses three leading indicators from the balanced scorecard framework to explore the effects of strategic orientations
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Effect of banks’ ownership structure on financial performance: evidence from banks in an emerging market Measuring Business Excellence Pub Date : 2024-01-12 Peter Njagi Kirimi
Purpose This study aims to examine the effect of ownership structure on financial performance of commercial banks in Kenya. Design/methodology/approach The data were collected from audited financial statements of 39 commercial banks in Kenya for the period 2009–2020. Findings Regression results found evidence of ownership structure explaining commercial banks’ financial performance. The results found
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The role of management accounting on the relationship between corporate social responsibility and performance in SMEs Measuring Business Excellence Pub Date : 2023-12-26 Kamilah Ahmad, Shafie Mohamed Zabri
Purpose This study aims to explore corporate social responsibility (CSR) implementation in small and medium-sized enterprises (SMEs) and examines the role of management accounting practices (MAPs) in the relationship between CSR and performance in SMEs. Design/methodology/approach A questionnaire survey was conducted among 1,000 SMEs in the southern region of Malaysia, and 203 valid replies were received
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A critical analysis of large scale research infrastructures’ performances Measuring Business Excellence Pub Date : 2023-12-25 Isabella Nocella, Roberto Linzalone, Salvatore Ammirato, Alberto Michele Felicetti
Purpose Large scale research infrastructures (LSRIs) are rising in the competitive and globalized research environment, since they offer to external researchers-users, inputs and services for cutting-edge, large scale researches. Such researches would not be possible with usual infrastructures and budgets of single universities and research institutions. However, despite the strategic relevance acknowledged
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CSR performance practices and COVID-19 – a qualitative study of SME owners in UAE Measuring Business Excellence Pub Date : 2023-12-13 Abdullah Mohammad Al Blooshi, Saju Jose, Krishna Venkitachalam
Purpose The purpose of this paper is to examine the corporate social responsibility performance among small and medium enterprise (SME) owners in the United Arab Emirates (UAE) before and during COVID-19. This study shows insights into the barriers that could affect the CSR performance practices of UAE SMEs, and related implications are discussed in the study. Design/methodology/approach This study
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Sustainability disclosure and firms’ performance in a voluntary environment Measuring Business Excellence Pub Date : 2023-12-12 Ahmad Yuosef Alodat, Zalailah Salleh, Hafiza Aishah Hashim, Farizah Sulong
Purpose This study aims to investigate whether sustainability disclosures (SD) can improve financial, operational and market performance for businesses in Jordan. This research is based on the idea that firms that are open and transparent about their sustainability efforts tend to perform better than their competitors. Design/methodology/approach This study used an empirical approach for data collection
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Toward a model to enhance the applicability of blockchain in maritime shipping: a qualitative study from the Middle East Measuring Business Excellence Pub Date : 2023-11-27 Ismail Abushaikha, Rana Albahsh, Mustafa Alsayes, Mohammad Al-Anaswah
Purpose Existing literature is still lacking field works that reflect the implications and applications of blockchain in supply chain management. This paper aims to explore the role of blockchain technology in improving the performance of maritime shipping and develop a model to enhance blockchain applicability. Design/methodology/approach Qualitative data were collected through 28 semi-structured
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Social media visibility and intellectual capital disclosure. An empirical analysis in the basketball clubs Measuring Business Excellence Pub Date : 2023-11-24 Vitiana L’Abate, Nicola Raimo, Michele Rubino, Filippo Vitolla
Purpose The sport industry, due to the great importance of intangible assets, represents a field of particular interest for the analysis of intellectual capital disclosure (ICD). However, this sector is still underexplored in the academic literature. This study aims to fill this gap by analysing the level of intellectual capital (IC) information disclosed by the most important basketball clubs on their
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Leadership and managerial challenges to ensure agile management as a method to enable business success: a Delphi study of the Slovenian health organisations Measuring Business Excellence Pub Date : 2023-11-09 Vasja Roblek, Vlado Dimovski, Kristjan Jovanov Oblak, Maja Meško, Judita Peterlin
Purpose This study aims to apply the Delphi method to explore the possibilities for implementing agility management concepts in Slovenian health-care organisations. Design/methodology/approach The research is based on a qualitative Delphi study encompassing 15 employees in different Slovenian health-care organisations. Findings Slovenian health-care organisations need to be more agile currently. For
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Information as a circular resource – facilitating information exchange to extend product-life Measuring Business Excellence Pub Date : 2023-11-06 Rasmus Jørgensen, Enrico Scarso
Purpose This paper aims to study a circular economy business model that offers services with embedded information exchange capabilities to extend product life through maintenance and repair. Information exchange has been identified as a critical factor in advancing the principles of a circular economy, and this research was conducted to illustrate how information exchange can facilitate maintenance
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Advertising and financial performance: insight from a competitive market in Africa Measuring Business Excellence Pub Date : 2023-09-08 Hamza Akorede
Purpose This study aims to examine the relationship between advertisement expenditure and firm performance as well as the moderating effects of firm age and size on this relationship. Design/methodology/approach Twenty-eight selected companies listed on the Nigerian stock exchange were examined. The study used multiple regression, a quantitative research method, to capture both the direct and moderating
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Impacts of inbound logistics capabilities on supply chain resilience: insight from Vietnamese textile industry Measuring Business Excellence Pub Date : 2023-07-28 Binh Nguyen Thi, Linh Nguyen Do Khanh, Hang Ha Minh, Linh Do Thi Thuy, Dat Ngo Tien
Purpose This study aims to examine the impact of inbound logistics on dynamic supply chain capabilities and, subsequently, on supply chain resilience in the Vietnamese textile industry. Design/methodology/approach A conceptual framework based on a resource-based view was empirically tested using partial least squares structural equation modeling and data collected from 215 Vietnamese textile enterprises
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Mediating effect of entrepreneurial passion in the relationship between entrepreneurial orientation and innovative work behavior Measuring Business Excellence Pub Date : 2023-06-12 Jorge Javier Flores Pérez, Ruben Guevara
Purpose This paper aims to analyze the mediating effect of entrepreneurial passion on the relationship between entrepreneurial orientation and innovative work behavior in employees of small- and medium-sized enterprises (SMEs) in Peru. Design/methodology/approach A nonexperimental cross-sectional design was used. Data were obtained from a random sample of 300 employees of SMEs in the manufacturing
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Developing a strategic planning model for developing, monitoring and evaluating digital transformation initiatives: a soft system approach Measuring Business Excellence Pub Date : 2023-06-02 Francesco Santarsiero
Purpose This research aims to develop a strategic planning model for developing, monitoring and evaluating digital and sustainable transformation initiatives in organizations. The purpose of this model is to provide a useful tool for managers and practitioners in the field of digital transformation. Design/methodology/approach This research draws on the soft systems literature and combines the reference
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Measuring operational efficiency of the textile industry using DEA technique: a study of the northern state of India Measuring Business Excellence Pub Date : 2023-04-20 Ishwar Singh Darji, Suman Dahiya
Purpose Considering the role of the textile industry in the generation of employment and export in the Indian economy, it is important to comprehend the efficiency level in the operations of the textile units located in different states in India. In this light, the purpose of this paper is to examine the operational efficiency of textile manufacturing units in Haryana, a northern state of India. D
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Impacts of digital twins on new business creation: insights from manufacturing industry Measuring Business Excellence Pub Date : 2023-04-19 Mira Timperi, Kirsi Kokkonen, Lea Hannola, Kalle Elfvengren
Purpose Digital twins (DTs) and other data-based solutions are gaining an increasing foothold in manufacturing business, whereas a mere physical product is often insufficient to satisfy all customers’ expectations. As a result, companies are seeking novel ways of value creation, and one exciting opportunity is the use of DTs in new business creation, where they can offer diverse possibilities for innovative
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The impact of interactions before, during and after meetings on meeting effectiveness: a coordination theory perspective Measuring Business Excellence Pub Date : 2023-04-07 Pavel Král, Věra Králová, Petr Šimáček
Purpose Most studies on workplace meetings have examined them as physical gatherings but have not linked them to interactions before and after meetings. Drawing upon coordination theory, this study aims to examine the impact of interactions before, during and after meetings on meeting effectiveness. Design/methodology/approach A survey design was used, and regular workplace meeting attendees were recruited
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Investigation and modelling lean six sigma barriers in service industries: a hybrid ISM-Fuzzy MICMAC approach Measuring Business Excellence Pub Date : 2023-04-07 Taghreed Y. Abu-Salim, Puneet Agarwal, Eman Abu Elrub, Linda Haoum, Maryam Hasan Almashgari
Purpose The success rate of Lean Six Sigma (LSS) in the service industries is dismally poor, and most organisations discontinue LSS initiatives prematurely. This paper aims to identify the LSS barriers (LSSBs) and analyse their interaction via a hierarchical model developed by using interpretive structural modelling (ISM) and Fuzzy Matriced Impacts Croise’s Multiplication Appliqué à un Classement (MICMAC)
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Analysing the role of available organisational slack resources in affecting environmental performance. A structural equation modelling approach Measuring Business Excellence Pub Date : 2023-04-03 Gianluca Vitale, Sebastiano Cupertino, Paolo Taticchi
Purpose This paper aims to investigate the relationships between business slack resources and environmental performance and considers the possible effects that management commitment, corporate strategy to sustainability and innovation intensity can have on such interactions. Design/methodology/approach We performed partial least squares path modeling regressions on a sample of 697 non-financial listed
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Network management and value creation in strategic networks: evidence from Brazil Measuring Business Excellence Pub Date : 2023-03-15 Ana Cláudia Azevedo, João Maurício Gama Boaventura, Douglas Wegner, Ernesto Michelangelo Giglio, Cristina Boari
Purpose Few studies have analysed how to actively manage strategic networks (SNs) to achieve individual and collective goals and create value. This paper aims to examine the influence of network management on the value created by SNs and the mediation role of resources and relationship quality. Design/methodology/approach The authors distributed a survey to 126 companies linked to SNs in the Brazilian
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The landscape of “quality circles for education” – a structured analysis Measuring Business Excellence Pub Date : 2023-02-08 Sajed M. Abukhader
Purpose Quality circles (QCir) method is one tool of favorable effects on organisational change. However, usage of the QCir method for the development of education is still a perplexing, scattered and scarcely attended domain. This paper aims at defining boundaries of categories of topics that could be considered relevant discussions to this domain. Design/methodology/approach With the basis of Soft
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Knowledge transferring and conversion in the early stage of collaborative product design by entrepreneurial teams Measuring Business Excellence Pub Date : 2022-11-09 Georgy Laptev, Dmitry Shaytan
Purpose The purpose of the study is to discover a model of knowledge conversion and knowledge transferring/sharing barriers in an entrepreneurial team (ET) working with innovative users at the early and fuzzy front end (FFE) stage of collaborative product design (Co-PD) process. Design/methodology/approach The exploratory research framework included sampling, data collection and data analysis, through
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Contemporary challenges in the European pharmaceutical industry: a systematic literature review Measuring Business Excellence Pub Date : 2022-11-08 Arif Ibne Asad, Boris Popesko
Purpose The COVID-19 pandemic creates inefficiencies in the health-care system by having devastating consequences. It has demonstrated how inefficiencies in the health system can have a significant impact on social cohesion, economic growth and public confidence in government. The main purpose of this study is to explore the contemporary challenges faced by the pharmaceutical industry in Europe. D
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Tailoring sustainability indicators to small and medium enterprises for measuring industrial sustainability performance Measuring Business Excellence Pub Date : 2022-11-01 Azemeraw Tadesse Mengistu, Roberto Panizzolo
Purpose The lack of suitable indicators tailored to manufacturing industries’ needs, particularly to small and medium enterprises (SMEs), has been the major challenge to measure and manage industrial sustainability performance. This paper aims to empirically analyze and select the useful and applicable indicators to measure sustainability performance in the context of SMEs. Design/methodology/approach
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Implementing business excellence models in Saudi nonprofit organizations and the impact of human resources availability Measuring Business Excellence Pub Date : 2022-10-21 Osama Salih, Rozzeta Dolah
Purpose This study aims to help nonprofit organizations (NPOs) implement business excellence models (BEMs). The authors identify and rank critical success factors and barriers to implementing BEMs among NPOs in Saudi Arabia and investigate the impact of human resources availability on BEM implementation in these organizations. Design/methodology/approach Based on the review of relevant literature,
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Facilitating performance measurement and management through digital business strategy Measuring Business Excellence Pub Date : 2022-10-04 Mira Holopainen, Minna Saunila, Juhani Ukko
Purpose This study aims to focus on the connection between digital business strategy and performance measurement and management (PMM). Design/methodology/approach The implications of digital business strategy and its dimensions with regard to PMM were investigated through a survey. The survey questionnaire provided 202 valid cases with a focus on senior management of small- and medium-sized enterprises
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Exploring intellectual capital disclosure and its determinants in knowledge-based institutions: empirical evidence from international universities Measuring Business Excellence Pub Date : 2022-09-06 Filippo Vitolla, Nicola Raimo, Giuseppe Nicolò, Alessandra Ricciardelli
Purpose This study aims to add empirical evidence to the intellectual capital (IC) literature by enhancing understanding of voluntary online IC disclosure (ICD) practices in knowledge-based institutions such as universities from an international standpoint. The ultimate purpose of this study is to examine how different variables related to size, internet visibility and certain corporate governance
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Assessing the resilience of organizations in the context of uncertainty Measuring Business Excellence Pub Date : 2022-08-23 Ilona Bartuseviciene, Ona Grazhina Rakauskiene, Asta Valackiene
Purpose The purpose of this paper is to define the main dimensions/aspects of resilient organizations and propose a benchmarking model to assess an organization's resilience in the context of uncertainty. Design/methodology/approach The systematic literature review method was applied to collect and synthesize relevant scientific literature from 2001 to 2022 to construct and validate a methodological
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Blockchain for electronic medical record: assessing stakeholders’ readiness for successful blockchain adoption in health-care Measuring Business Excellence Pub Date : 2022-07-27 Benedetta Nicolai, Salvatore Tallarico, Luisa Pellegrini, Luca Gastaldi, Giacomo Vella, Simone Lazzini
Purpose This paper aims to provide a helpful tool for those who plan to implement blockchain-based solutions for the governance of the electronic medical record (EMR) in health-care settings. The goals are to identify each type of stakeholders involved in these projects and to clarify the relevance, to achieve success, of their readiness, intended as availability and ability to adopt blockchain. D
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An empirical study to prioritize the determinants of corporate sustainability performance using analytic hierarchy process Measuring Business Excellence Pub Date : 2022-07-25 Hoshiar Mal, Manishkumar Varma, Niraj Kumar Vishvakarma
Purpose The use of natural resources by organizations has a significant impact on society, resulting in business firms playing a vital role in developing sustainable development. As a result, corporate sustainability has become an integral aspect of a company’s vision and policy in the modern days. Companies issue sustainability reports based on various criteria and metrics, thereby attempting to gain
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Investment decisions and project management over Indian railways: a case of freight corridors Measuring Business Excellence Pub Date : 2022-06-14 Vinod Bhatia, Seema Sharma, Richa Bhatia
Purpose The purpose of the study is to provide insights into the process of decision making. Indian Railways as an organization has to use the available resources based on thorough analysis and proper application of available evaluation methodologies. Design/methodology/approach This study uses an integrated group discussion – analytical hierarchy process (AHP) to prioritize capital-intensive Indian
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Social bricolage and social business model in uncertain contexts: insights for the management of minor cultural heritage in Italy Measuring Business Excellence Pub Date : 2022-05-27 Adriana Scuotto, Mariavittoria Cicellin, Stefano Consiglio
Purpose This paper aims to analyse how social entrepreneurship organizations that use approach of social bricolage adapt their business model to develop social innovation. The past decade has witnessed a surge of research interest in social entrepreneurship organizations (SEOs). This has resulted in important insights concerning their role in fostering social challenges. The crisis of both public and
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Transfer of knowledge from universities to organizations in the Ecuadorian context Measuring Business Excellence Pub Date : 2022-05-25 Mayra Liuviana Vega Chica, Iván Manuel De la Vega Hernández
Purpose This study aims to examine the influence of absorptive capacity and learning motivation in the process of knowledge acquisition in students of higher education institutions and subsequently evaluate its effect on the transfer of knowledge in the companies where students work, and the possible moderating effect of students’ social skills and the level of work autonomy. Design/methodology/approach
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Fostering resilience through the culture of excellence (CoE) practices: explorative insights from a talent management SME Measuring Business Excellence Pub Date : 2022-05-23 Nidheesh Joseph, Abhishek K. Totawar, Oliver Sam
Purpose Organisational researchers have always highlighted the role of leadership during crisis. However, anecdotal evidence shows that leadership often fails when the culture does not back them during a crisis. Hence, actively initiating and developing a culture of excellence (CoE) become all the more relevant during a crisis. This paper aims to understand the role of CoE in building a resilient organisation
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Sustainable value creation and organizational performance in industrial manufacturing companies Measuring Business Excellence Pub Date : 2022-05-19 Julio César Acosta-Prado, Julián Andrés Gómez Sánchez, Oscar Hernán López-Montoya, Arnold Alejandro Tafur-Mendoza
Purpose This study aims to analyze the influence of sustainable value creation (composed of social, economic and environmental dimensions) on organizational performance in Colombian industrial manufacturing companies. Design/methodology/approach This study had a sample of 1,572 companies belonging to the Colombian manufacturing industrial sector. These companies were consulted by the survey of technological
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Leadership for reducing medical errors via organizational culture: a literature review Measuring Business Excellence Pub Date : 2022-05-13 David Earl Adams
Purpose Medical errors have become the third leading cause of death in the USA. Two million deaths from preventable medical errors will occur annually worldwide each year. The purpose of this paper is to find themes from the literature relating leadership styles – leadership approaches in practice – with success in reducing medical errors and patient safety. Design/methodology/approach This review
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The impact of SMEs’ sustainability on competitiveness Measuring Business Excellence Pub Date : 2022-05-12 Gabriela Citlalli Lopez-Torres
Purpose Recently, researchers have shown an increased interest in sustainable development. Indeed, national and international governments call for urgent transformations into sustainable development, where firms are affected and affecting this situation. However, recent evidence has shown that small and medium-sized enterprises (SMEs) present low interest, commitment and maturation levels on sustainability;
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Identifying research trends of machine learning in business: a topic modeling approach Measuring Business Excellence Pub Date : 2022-02-28 Paritosh Pramanik, Rabin K. Jana
Purpose This paper aims to discuss the suitability of topic modeling as a review method, identifies and compares the machine learning (ML) research trends in five primary business organization verticals. Design/methodology/approach This study presents a review framework of published research about adopting ML techniques in a business organization context. It identifies research trends and issues using
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Uncovering the non-linear association between VAIC and the market value and financial performance of firms Measuring Business Excellence Pub Date : 2022-02-15 Giuseppe Marzo, Stefano Bonnini
Purpose This paper aims to address empirical analyses of the association of the VAIC and its components with firms’ market and financial performance, demonstrating that the ill definition of variables and constructs is responsible for a non-linearity concealed in the VAIC formula between two of its components (the Structural Capital Efficiency and the Human Capital Efficiency). Design/methodology/approach
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How to stay high-performing: developing organizational grit Measuring Business Excellence Pub Date : 2022-02-07 André de Waal, Jennifer Burrell, Sarah Drake, Chilufya Sampa, Tobias Mulimbika
Purpose In the past decades, there has been much research into ways organizations can become high-performing. Research into ways organizations can stay high-performing, especially in challenging times, is much less prevalent. The purpose of this study is to look at ways that high-performance organizations (HPOs) use in practice to stay high-performing. Design/methodology/approach The approach of this
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Driving competitiveness with RFID-enabled digital twin: case study from a global manufacturing firm’s supply chain Measuring Business Excellence Pub Date : 2022-01-31 Ville Voipio, Kalle Elfvengren, Jukka Korpela, Jyri Vilko
Purpose The digital twin (DT) has become a heated topic among supply chain and information technology practitioners. While many papers in this area focus on technical tactics and learnings, this research paper aims to evaluate its business implications. According to literature, it has also been a weakly covered topic. Design/methodology/approach The research was conducted as a single case study, in
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Developing a robust measurement instrument for the influence of national culture on lean production systems Measuring Business Excellence Pub Date : 2022-01-13 Enrique Macias de Anda, Rupy Sawhney, Guilherme Luz Tortorella
Purpose The purpose of this study is to provide a robust model to bridge the influence of national culture (NC) on lean production (LP), identifying relationships among their elements and investigating the degree of influence. Design/methodology/approach The culturally sensitive lean production model (CSLPM) is used as a framework to develop a survey questionnaire that captures the information to analyze
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Assessing the impact of supply chain agility on operational performances-a PLS-SEM approach Measuring Business Excellence Pub Date : 2022-01-12 Rashmi Ranjan Panigrahi, Duryodhan Jena, Jamini Ranjan Meher, Avinash K. Shrivastava
Purpose This study aims to examine the effect of supply chain agility (SCA) on operational performance (OP) measurements of steel manufacturing firms. It also investigates the role of cost efficiencies concerning enhance OPs. Design/methodology/approach The study is based on an experimental research design by collecting data from responses 398 responses of key officials of India’s steel manufacturing
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Building and evolving a culture of excellence: a conceptual exploration Measuring Business Excellence Pub Date : 2022-01-05 Travis W. Provance, Suresh Babu Ramisetty, Michael Joseph Urick, Kelly A. Wieczorkowski
Purpose The purpose of this paper is to conceptually explore building a culture of excellence from the ground up as well as evolving a current culture to one more focused on excellence. Design/methodology/approach This study reviewed extant research related to organizational cultures and cultures of excellence that have implications for building or evolving into these types of cultures. Findings The
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Digital technologies and the balance between control and empowerment in performance management Measuring Business Excellence Pub Date : 2021-12-30 Eirik Bådsvik Hamre Korsen, Marte Daae-Qvale Holmemo, Jonas A. Ingvaldsen
Purpose This paper aims to explore how manufacturing organisations’ performance measurement and management (PMM) systems are evolving when digital technologies (DTs) are deployed. It focusses on the operational level, asking whether DTs are used to promote command-and-control or empowerment-oriented performance management. Design/methodology/approach The findings are based on a single case study from
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Managing positional innovation in small food enterprises. The bakery industry Measuring Business Excellence Pub Date : 2021-10-24 Roberto Linzalone, Antonio Lerro
Purpose The concept of positional innovation – as one of the four innovation types of the Francis and Bessant’s “4P’s” model – is an effective product innovation strategy for producers of mature and credence goods as food products are. Despite the acknowledgement as one of the major industries worldwide, positional innovations about the food products are underexplored in the managerial literature.
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Website quality and company’s market value: an exploration of SMEs and large firms in the Stock Exchange of Thailand Measuring Business Excellence Pub Date : 2021-10-20 Mathupayas Thongmak
Purpose This paper aims to analyze the websites of small- and medium-sized enterprises (SMEs) and large companies in various industries in Thailand using an automated evaluation tool and explores the association between website quality and business success. Design/methodology/approach The data of 357 listed companies, both SMEs and large firms, are collected from the Stock Exchange of Thailand and
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A composite tourism index for the competitiveness of marginal areas: a pilot application in a Southern Italy province Measuring Business Excellence Pub Date : 2021-10-14 Valentino Moretto, Gianluca Elia, Gianpaolo Ghiani
Purpose Differently from traditional approaches that rely on the analysis of single dimensions of the tourism phenomenon, this study aims to experiment a systemic approach based on structured and unstructured data sources to elaborate a composite index to measure the tourist competitiveness of marginal areas, with the final aim to design and plan proper socio-economic development strategies. Desig
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The relationship between environmental cost on organisational performance and environmental management system: a structural equation modelling approach Measuring Business Excellence Pub Date : 2021-10-14 Nursyazwani Mohd Fuzi, Nurul Fadly Habidin, Sabrinah Adam, Sharon Yong Yee Ong
Purpose This study aims to examine the relationship between environmental cost (EC) on organisational performance (OPM) through an environmental management system (EMS) as the mediating variable. Design/methodology/approach A total of 2,600 manufacturers were identified and consequently selected as the entire study population. Additionally, this study used the structural equation modelling technique
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Does structural capital count in human capital-corporate financial performance relationship? Evidence from deposit money banks in Nigeria Measuring Business Excellence Pub Date : 2021-10-11 Nnachi Egwu Onuoha
Purpose The purpose of this paper is to explore human capital and corporate financial performance link from the perspective of human capital theory, resources-based view and balanced score card approach, and the mediating role of structural capital in this relationship. Design/methodology/approach Overall, a data set was drawn from five-year annual reports of deposit money banks (DMBs) in Nigeria.
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Investigating the role of interactive social media and halal brand equity on purchase decision-making: direct and indirect effects Measuring Business Excellence Pub Date : 2021-10-11 Heru Yulianto, Yohanes Sutomo, Dyah Palupiningtyas, Krisnawati Setyaningrum Nugraheni
Purpose This study aims to determine the effect of halal brand awareness (HBA), halal brand image (HBI), halal brand loyalty (HBL) on halal brand equity (HBE) and purchase decision-making (PDM). This study will also discuss the mediating role of HBE and the moderating role of interactive social media (ISM). Design/methodology/approach A total of 700 questionnaires were distributed with an effective
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Business model innovation drivers as antecedents of performance Measuring Business Excellence Pub Date : 2021-10-11 Salvatore Ammirato, Roberto Linzalone, Alberto Michele Felicetti
Purpose The innovation of business model (BM) is a strategic process for many firms, from which depends competitiveness and sustainability. Despite its theoretical relevance in management sciences, research on business model innovation is in its infancy and lacks of research consistency and theoretical connections to the theme of “performance”. With the aim to contribute in bridging this gap, this
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Reinterpreting excellence for sustainable competitive advantage: the role of entrepreneurial culture under information technological turbulence Measuring Business Excellence Pub Date : 2021-09-20 Aluisius Hery Pratono
Purpose This study aims to understand the culture of excellence by examining the role of entrepreneurial culture in shaping how firms achieve sustainable competitive advantage (CA). This study takes into consideration the firms’ capability to transform the entrepreneurial culture into a sustainable CA by generating product development and adapting the information technological turbulence. Design/methodology/approach
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Sustainability for competitiveness in firms – a systematic literature review Measuring Business Excellence Pub Date : 2021-08-26 Gabriela Citlalli Lopez-Torres, Salomón Montejano-García, Francisco Javier Alvarez-Torres, Marcelo de Jesus Perez-Ramos
Purpose This paper aims to present a systematic review of the literature on sustainability for the competitiveness of firms to identify the state of the art, significant discussions and new research directions. Recently, due to the negative impacts that traditional and unsustainable practices of companies have caused the Planet (e.g. climate change, sanitary crisis), national and international research
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Corporate governance and environmental disclosure through integrated reporting Measuring Business Excellence Pub Date : 2021-08-20 Nicola Raimo, Elbano de Nuccio, Filippo Vitolla
Purpose In recent years, integrated reporting has emerged as a tool to provide environmental information in an interconnected way. However, in the academic literature, the amount of environmental information contained in integrated reports has never been analysed. This study, through the stakeholder-agency theory, aims to fill this important gap by examining the impact of the corporate governance mechanisms
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An investigation of designing, developing and modifying business excellence frameworks Measuring Business Excellence Pub Date : 2021-08-09 Saad Ghafoor, Nigel Peter Grigg, Robin Mann
Purpose This paper aims to investigate how business excellence (BE) custodians (BECs) design, develop and modify their BE frameworks (BEFs) and to provide a general framework for reviewing BEFs. The design process is important to understand as these BEFs are used to help organisations understand the components of BE to guide them towards world-class performance. Design/methodology/approach The first
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Loyalty program and communication effectiveness as drivers of store loyalty Measuring Business Excellence Pub Date : 2021-08-09 Aang Curatman, Agus Suroso, Suliyanto Suliyanto
Purpose The purpose of this study is to determine the direct effect of a loyalty program on program loyalty and store loyalty and to determine the role of communication effectiveness as a mediating variable in moving customers from program loyalty to store loyalty in the context of micro, small and medium enterprises (MSMEs). Design/methodology/approach Respondents of this study were 100 customers