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Psychological needs and financial well-being: the role of consumer spending self-control Journal of Financial Services Marketing Pub Date : 2024-02-24 Laureane du Plessis, Yolanda Jordaan, Liezl-Marié van der Westhuizen
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Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps Journal of Financial Services Marketing Pub Date : 2024-02-22 Waseem Anwar, Amir Zaib Abbasi, Mousa Albashrawi, Ghazanfar Ali Abbasi, Umm-e-Habiba
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Financial inclusion and sustainable development: A review and research agenda Journal of Financial Services Marketing Pub Date : 2024-02-14
Abstract This bibliometric review explores the relationship between financial inclusion and sustainable development. It aims to identify key concepts in this research area and summarize the main findings of previous studies. The study is based on trends in the number of papers, keyword analysis, and an examination of the progression of the research topics over time. It identifies three main clusters
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Mobile banking: a bibliometric analysis Journal of Financial Services Marketing Pub Date : 2024-02-01 Kamlesh Kohli, Monika Kashyap, Mahendra Babu Kuruva, Sunil Tiwari
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Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence Journal of Financial Services Marketing Pub Date : 2024-01-28 S. Ananda, Raghavendra Prasanna Kumar, Tamanna Dalwai
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Advertising value and privacy concerns in mobile advertising: the case of SMS advertising in banking Journal of Financial Services Marketing Pub Date : 2023-12-09 Hui Shan Lom, Ai Chin Thoo, Weng Marc Lim, Kian Yeik Koay
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The impact of reward system on talented employees’ performance in Vietnamese commercial banks: mediating role of job satisfaction Journal of Financial Services Marketing Pub Date : 2023-11-10 Hung Manh Pham, Tra Thi Huong Le, Linh Hoai Dang, Linh Thuy Nguyen
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Examining personal financial advisors’ knowledge, client recommendations, and personal investments in private real estate and real estate investment trusts (REITs) Journal of Financial Services Marketing Pub Date : 2023-10-30 Grant Alexander Wilson, Jason Jogia
Real estate investment trusts (REITs) have gained considerable investment participation and academic research. However, little is known about personal financial advisors’ knowledge, perceived benefits, personal investments, and client recommendations related to public REITs, private REITs, and private real estate investments. This research extends the real estate investment literature by examining
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An integrated framework for understanding information disclosure behaviour in mobile payment services Journal of Financial Services Marketing Pub Date : 2023-10-26 Sk Abu Khalek, Chandan Kumar Behera, Tamal Samanta
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Technology acceptance model and customer engagement: mediating role of customer satisfaction Journal of Financial Services Marketing Pub Date : 2023-10-24 Raghavendra Prasanna Kumar, Arindam Banerjee, Zahran Al-Salti, S. Ananda
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Designing and evaluating insurance customer loyalty programs for different customer groups based on their lifetime value Journal of Financial Services Marketing Pub Date : 2023-10-11 Abolghasem Ebrahimi, Kazem Askarifar, Amin Nikbakht
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Education loan repayment: a systematic literature review Journal of Financial Services Marketing Pub Date : 2023-10-05 Rakshith Bhandary, Sandeep S. Shenoy, Ankitha Shetty, Adithya D. Shetty
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Financial planning behaviour: a systematic literature review and new theory development Journal of Financial Services Marketing Pub Date : 2023-10-03 Kingsley Hung Khai Yeo, Weng Marc Lim, Kwang-Jing Yii
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Relationship between financial innovations and the performance of commercial banks Journal of Financial Services Marketing Pub Date : 2023-09-30 Abdul Ghafoor Awan, Janoobia Parveen
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Understanding intention to adopt telematics-based automobile insurance in an emerging economy: a mixed-method approach Journal of Financial Services Marketing Pub Date : 2023-09-30 Vikas Chauhan, Rohit Joshi, Vipin Choudhary
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Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective Journal of Financial Services Marketing Pub Date : 2023-09-25 Muhammad Iskandar Hamzah
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Understanding young consumers’ attitude formation for new-age fintech credit products: an SOR framework perspective Journal of Financial Services Marketing Pub Date : 2023-09-20 Chandan Kumar Behera, Ritika Dadra
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The impact of COVID-19 on the banking sector’s efficiency and growth trajectory Journal of Financial Services Marketing Pub Date : 2023-08-27 Haruna Babatunde Jaiyeoba, Nafiu Olaniyi Oladokun, Razali Haron, Mohammed Ahmed Suleman
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Experience in financial services: a bibliometric analysis and thematic content analysis Journal of Financial Services Marketing Pub Date : 2023-08-23 Dhananjay Bapat, Devika Vashisht
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Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach Journal of Financial Services Marketing Pub Date : 2023-08-16 Swaraj S. Bharti, Kanika Prasad, Shwati Sudha, Vineeta Kumari
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Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022) Journal of Financial Services Marketing Pub Date : 2023-08-07 Ratikant Bhaskar, Okey Peter Onyia, Dharen Kumar Pandey, S. Ananda
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Continuance intention to use smartphone-based payment services: the role of pre-adoption expectancies, usage experience, and conventional inhibitions Journal of Financial Services Marketing Pub Date : 2023-08-03 Ashique Ali K. A., Rameshkumar Subramanian
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Why can’t we help but love mobile banking chatbots? Perspective of stimulus-organism-response Journal of Financial Services Marketing Pub Date : 2023-06-21 Nitin Upadhyay, Aakash Kamble
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Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling Journal of Financial Services Marketing Pub Date : 2023-06-13 Shagun Tyagi, Ashulekha Gupta, Nabila Ansari
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Big data analytics and innovation in e-commerce: current insights and future directions Journal of Financial Services Marketing Pub Date : 2023-05-26 Ayman Abdalmajeed Alsmadi, Ahmed Shuhaiber, Manaf Al-Okaily, Anwar Al-Gasaymeh, Najed Alrawashdeh
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Impact of financial behaviour on financial well-being: evidence among young adults in Malaysia Journal of Financial Services Marketing Pub Date : 2023-05-22 Mohamad Fazli Sabri, Mervin Anthony, Siong Hook Law, Husniyah Abdul Rahim, Nik Ahmad Sufian Burhan, Muslimah Ithnin
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Effect of COVID-19 health threat on consumer’s perceived value towards mobile payments in India: a means-end model Journal of Financial Services Marketing Pub Date : 2023-05-22 C. C. Sreelakshmi, Sangeetha K. Prathap
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Mapping marine insurance: a bibliometric review: a taxonomical study using bibliometric visualization and systematic analysis Journal of Financial Services Marketing Pub Date : 2023-05-17 Nejla Ellili, Haitham Nobanee, Ahmad Yuosef Alodat, Mehroz Nida Dilshad, Sabiha Nuzhat
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Antecedents of robo-advisor use intention in private pension investments: an emerging market country example Journal of Financial Services Marketing Pub Date : 2023-05-03 Berrin Arzu Eren
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Determinants of customer recovery in retail banking—lessons from a German banking case study Journal of Financial Services Marketing Pub Date : 2023-04-25 Felix Hübner, Tim Alexander Herberger, Michel Charifzadeh
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Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech Journal of Financial Services Marketing Pub Date : 2023-04-25 Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, Lova Rajaobelina, Line Ricard
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A systematic review on social currency: a one-decade perspective Journal of Financial Services Marketing Pub Date : 2023-04-19 Bruno Nogueira Silva, Wesley Vieira da Silva, Alvaro Fabiano Pereira de Macêdo, Natallya de Almeida Levino, Luciano Luiz Dalazen, Fabíola Kaczam, Claudimar Pereira da Veiga
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Psychological capabilities for salespeople’s sustainable work performance in financial services sector Journal of Financial Services Marketing Pub Date : 2023-04-17 Soo Yeong Ewe, Helen Hui Ping Ho
The present study investigated the importance of psychological capabilities to support financial product salespeople in overcoming challenges and sustaining motivation and work performance during and after COVID-19 pandemic. Furthermore, this study suggests useful ways to develop the psychological capabilities. By using an interpretive phenomenological approach as the methodology, twenty financial
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Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis Journal of Financial Services Marketing Pub Date : 2023-04-12 Eric Gonu, Johnson Okeniyi, Gloria Kakrabah-Quarshie Agyapong
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Financial institutions digital transformation: the stages of the journey and business metrics to follow Journal of Financial Services Marketing Pub Date : 2023-04-10 Aristides Papathomas, George Konteos
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Financial literacy and naming a “trusted contact” for U.S. brokerage accounts Journal of Financial Services Marketing Pub Date : 2023-04-08 Matthew Sommer, HanNa Lim
Using data from the 2021 National Financial Capability Study (NFCS), this research investigated the relationship between financial literacy and naming a “trusted contact.” In early 2018, FINRA enacted Rule 4512 that requires brokerage firms to make a reasonable effort to obtain a trusted contact for all retail account owners. A trusted contact is someone who can be contacted in limited circumstances
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From bank to P2P lending: switching intention of SME’s: evidence from Indonesia Journal of Financial Services Marketing Pub Date : 2023-04-08 Hasan Al-Banna, Izra Berakon
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A model explaining perceived investment value and switching intentions toward FinTech: the case of crowdlending Journal of Financial Services Marketing Pub Date : 2023-03-28 Youssef Riahi, Karim Garrouch
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Financial intermediation in banks and the key role of intellectual capital: new analysis from an emerging market Journal of Financial Services Marketing Pub Date : 2023-03-22 Thich Van Nguyen, Chi Huu Lu
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Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures Journal of Financial Services Marketing Pub Date : 2023-03-20 L. Vimal Raj, S. Amilan, K. Aparna, Karthick Swaminathan
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Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia Journal of Financial Services Marketing Pub Date : 2023-03-13 Budi Setiawan, Thich Dai Phan, Jennifer Medina, Martijn Wieriks, Robert Jeyakumar Nathan, Maria Fekete-Farkas
Based upon an extended Technology Acceptance Model (TAM), this study aims to investigate the factors influencing the behavioral intention to adopt Fintech from the perspective of Indonesian women. The research data were collected from 409 Indonesian female respondents and analyzed using the SEMinR statistical data analysis tool. Structural equation modeling (SEM) was used to assess this research’s
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Understanding family takaful purchase behaviour: the roles of religious obligation and gender Journal of Financial Services Marketing Pub Date : 2023-03-04 Daniel K. Maduku, Steven Mbeya
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What factors influence the usage of mobile banking among digital natives? Journal of Financial Services Marketing Pub Date : 2023-03-01 Tengku Ikmal Hakimi, Johanna Abdullah Jaafar, Nor Azah Abdul Aziz
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The effect of customer engagement on customer loyalty: indication from the insurance industry in Jordan Journal of Financial Services Marketing Pub Date : 2023-02-28 Raed Ibrahim Mohamad Ibrahim, Pelin Bayram
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Creating customer value through omnichannel service delivery: a study of the French insurance market Journal of Financial Services Marketing Pub Date : 2023-02-17 Ilaria Dalla Pozza
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Religiosity and depositor funds: evidence from Islamic banks in Indonesia Journal of Financial Services Marketing Pub Date : 2023-02-16 Ibrahim Fatwa Wijaya, Catur Sugiarto, Nieldya Nofandrilla, Amru Sukmajati
We examine the impact of Islamic religiosity, based on an area at the province level, on the amount of depositor funds per capita in Islamic banks. We rely on the religious actors (per capita mosque, per capita Islamic school, and per capita Islamic seminary school) and religious practice (per capita hajj) to capture the religiosity level by province in 33 provinces in Indonesia from 2013 to 2018.
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Consumer resistance to internet banking services: implications for the innovation resistance theory Journal of Financial Services Marketing Pub Date : 2023-01-30 Faten Baklouti, Fayçal Boukamcha
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Influence of fear on purchase of health insurance Journal of Financial Services Marketing Pub Date : 2023-01-25 Dipti Saraf, Narayan Baser
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Do corporate social responsibility and corporate image influence performance of the financial sector? Journal of Financial Services Marketing Pub Date : 2023-01-24 Collins Kankam-Kwarteng, George Nana Agyekum Donkor, Francis Osei, Ofosu Amofah
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Efficiency of Indian banks in fostering financial inclusion: an emerging economy perspective Journal of Financial Services Marketing Pub Date : 2023-01-06 Nidhi Agarwala, Sudarshan Maity, Tarak Nath Sahu
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Understanding e-satisfaction, continuance intention, and e-loyalty toward mobile payment application during COVID-19: an investigation using the electronic technology continuance model Journal of Financial Services Marketing Pub Date : 2023-01-06 Md. Al Amin, Abureza M. Muzareba, Imtiaz Uddin Chowdhury, Mubina Khondkar
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The differential impact of cognitive style on the relationship between financial education and financial literacy Journal of Financial Services Marketing Pub Date : 2023-01-02 Hooman Estelami, Nicole N. Estelami
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An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior Journal of Financial Services Marketing Pub Date : 2022-12-26 Muhammad Ali, Syed Ali Raza, Faiza Hakim, Chin-Hong Puah, Lee Yen Chaw
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Herding the influencers for investment decisions: millennials bust the gender stereotype Journal of Financial Services Marketing Pub Date : 2022-12-05 Poornima Gupta, Preeti Goyal
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High-performance human resource practices in Indian banks: an examination from the institutional perspective Journal of Financial Services Marketing Pub Date : 2022-11-19 Ashutosh Muduli, Sunita Verma, Archana Choudhary, Upasana Singh
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Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth Journal of Financial Services Marketing Pub Date : 2022-11-19 Petek Tosun, Merve Yanar Gürce
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Does information seeking moderate the relationship between financial loan inclusion and Fintech P2P lending? Journal of Financial Services Marketing Pub Date : 2022-11-16 Rayenda Khresna Brahmana, Maria Kontesa, Josephine Tan-Hwang Yau
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Relationship quality and customer loyalty in the Tanzanian microfinance sector Journal of Financial Services Marketing Pub Date : 2022-11-13 Amani Gration Tegambwage, Pendo Shukrani Kasoga