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Intermediary Perception of Narcissistic and Humble CEO Traits Corporate Reputation Review Pub Date : 2024-03-12 Johannes Brunzel
The media plays a key role in bridging information asymmetries between parties such as CEOs and third-party observers. However, current research suggest that the media is not just a carrier of information but can actively shape the impression of the audience. An open question remains, hence, whether media reporting is affected by certain CEO traits such as narcissism or humility, two key constructs
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Breached But Not Broken: How Attributional Information Shapes Shareholder Reactions to Firms Following Data Breaches Corporate Reputation Review Pub Date : 2024-02-27 Xinran Wang, Jiaju Yan, Timothy P. Munyon, T. Russell Crook
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Exploring the Role of Influencers in Shaping Employer Brands: A Comparative Study of Corporate and Third-Party Influencers Corporate Reputation Review Pub Date : 2024-02-10 Hannah Janssen, Christian Rudeloff
To succeed in the ‘war for talent’, it is becoming increasingly important for companies to build a strong employer brand, with social media playing a key role in targeting potential applicants from Generation Z. Against this backdrop, more and more companies are turning to influencer marketing, hiring external third-party influencers, or appointing their own employees as corporate influencers. However
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Impact of CSR Activities Towards Different Stakeholders on Indian Firms’ Performance Corporate Reputation Review Pub Date : 2024-02-01 Ansita Aggarwal, Nisarg A. Joshi
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The Effects on Corporate Reputation of Corporate Social Irresponsibility, Philanthropy, and Customer Value Orientation Corporate Reputation Review Pub Date : 2023-12-30 Emerson Wagner Mainardes, Julio Simão dos Santos
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Being an Employer of Choice: Attracting Generation Z to Work by Building Brand via Social Media Corporate Reputation Review Pub Date : 2023-12-16 Dagmar Halová, Michal Müller
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Social Learning and Reputation Management in an Espionage Crisis Corporate Reputation Review Pub Date : 2023-11-23 Päivikki Kuoppakangas, Sirkka Hagman, Jari Stenvall, Tony Kinder
The purpose of this qualitative case study comprising 18 thematic interviews was to explore social learning and provide an internal focus on the development path of an international company coping in a crisis. EC is an international engineering and design agency that grew from a small business to a medium-sized enterprise during the crisis era. Since it began operations in 2011, there has been a suspicion
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Top Managers’ Personal Branding in a Corporate World: Strategizing and Overcoming Dualities Along the Career Path Corporate Reputation Review Pub Date : 2023-10-17 Stefan Scheidt, Raymond Loohuis, Jörg Henseler
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Meta-analytic Review of Firm Reputation and Firm Performance Corporate Reputation Review Pub Date : 2023-08-19 Hyo Jin Jean Jeon, John Nolan
Firm reputation provides the referential barometer to evaluate firm performance. This meta-analysis examined the past four decades of firm reputation studies to investigate the relationship between firm reputation and firm performance by attempting to solve the ongoing causality and effect size issues between the two constructs. The results indicate that firm performance has a stronger effect of influencing
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How Corporate Brands Communicate their Higher Purpose on Social Media: Evidence from Top Global Brands on Twitter Corporate Reputation Review Pub Date : 2023-08-17 C. Rudeloff, P. Michalski
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The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression Corporate Reputation Review Pub Date : 2023-05-24 Valeria L M A Freundt, Luiza Venzke Bortoli Foschiera
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“Did You See What Happened?” How Scandals are Shared via Social Media Corporate Reputation Review Pub Date : 2023-05-24 Mona Soltani, Ekant Veer, Huibert Peter de Vries, Joya A. Kemper
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“Don’t Be a Bragger!”: Social Media Impression and Firm’s Financial Performance Corporate Reputation Review Pub Date : 2023-05-16 Ani Wilujeng Suryani, Fiki Fernando
The failure of banks to safeguard customers’ funds has become a substantial issue that has affected public impressions on social media. One of the strategies to ensure the company's reputation is performing impression management. This study aims to assess the financial performance impact of using impression management on banking's Twitter. This study collected 6712 tweets from banks listed on the Indonesia
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The Impact of Perceived Team Reputation on Team Identification in the Context of European Football League Teams Corporate Reputation Review Pub Date : 2023-05-06 Abed Mahmoudian, Saeed Sadeghi Boroujerdi, Yong Jae Ko, Vahid Delshab
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Trust and Shout: The Reputation/Voice Tension in Schools and Hospitals Corporate Reputation Review Pub Date : 2023-04-26 Dag Yngve Dahle
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Building Trust in Higher Education Institutions: Using Congruence to Overcome Scepticism and Increase Credibility, Reputation, and Student Employability Through CSR Corporate Reputation Review Pub Date : 2023-03-29 Cláudia Lessa, Arnaldo Coelho
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Calls to Action: The Dangers of Negative CSR Information and Stakeholder Punishments Corporate Reputation Review Pub Date : 2023-02-01 Lisa D. Lewin, Danielle E. Warren
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Investigating the Reasons for Turnover Intention of Workers in the Spinning and Weaving Industries in Iran Corporate Reputation Review Pub Date : 2023-01-08 Hamid Reza Saberi, Amir Hossein Khoshakhlagh, Fereydoon Laal, Marziyeh Mirzahosseininejad, Mitra Hannani, Umesh Bamel
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Optimizing the Organizational Crisis Communication Portfolio Corporate Reputation Review Pub Date : 2022-12-31 Elisabeth Nöhammer, Robert Schorn, Nina Becker
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The Impact of Employer Brand on Job Seekers’ Attitudes and Intentions: The Moderating Role of Value Congruence and Social Media Corporate Reputation Review Pub Date : 2022-11-12 Nedra Bahri-Ammari, Mohammad Soliman, Ons Ben Salah
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When Love Takes Over: Boosting Love Towards Airbnb Brand Corporate Reputation Review Pub Date : 2022-10-19 Pantea Foroudi, Maria Palazzo, Karanikosova Sabina
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Corporate Reputation in Brazil: The Effects of the Shareholding Control Configuration, Corporate Governance, and Corporate Social Responsibility Corporate Reputation Review Pub Date : 2022-09-27 Vicente Lima Crisóstomo, Priscila de Azevedo Prudêncio, Isac de Freitas Brandão
The study aims to analyze the influence of firm agency conflicts, taking into account shareholding control, corporate governance, and corporate social responsibility, on the corporate reputation of the Brazilian firm. The results show that the configuration of shareholding control does indeed impact firm reputation. Dominant control has a direct negative influence on corporate reputation, while a shareholder
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The Boundaries of a Small Company’s Human Voice: Insights into Dark Humour in Internet Recruitment Advertising Corporate Reputation Review Pub Date : 2022-09-06 Eeva-Liisa Oikarinen
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Reputational Considerations in Firm Response to Social Issues Corporate Reputation Review Pub Date : 2022-09-03 Aaron T. McDonald, Catalin Ratiu, Beverlee B. Anderson
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The Effect of Stakeholder’s Pressure on firm Market Performance and the Mediating Role of Corporate Responsibility, Sustainable Supplier Selection, and Marketing Capability Corporate Reputation Review Pub Date : 2022-07-27 Mir Danial Mousavi, Mir Damoun Mousavi
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Innovating the Archetype: Discovering the Boundaries of the Triangular Designer Space Corporate Reputation Review Pub Date : 2022-07-06 Maaike Mulder-Nijkamp, Mendel de Kok, Viktor Klassen, Wouter Eggink
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“It Broke My Heart When They Ripped the Old Logo Off the Wall”: Places, Uses and Meanings of the Rebranded Logo Corporate Reputation Review Pub Date : 2022-06-22 Ari-Matti Erjansola, Linda Virtanen, Jukka Lipponen
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Parents as Customers: The Influence of School Reputation on Satisfaction, Feedback, and Loyalty of Vietnamese Secondary Students’ Parents Corporate Reputation Review Pub Date : 2022-05-17 Thang The Nguyen, Thai Quoc Cao, Huong Thi Thu Phung, Trung Tien Nguyen, Thao Thi Thanh Phan, Hiep Hung Pham
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Thinking Outside of the Firm: Self-Transcendence Values’ Effects on Corporate Reputation Corporate Reputation Review Pub Date : 2022-04-11 Monique L. Bell
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Does the Signaling of Hiring Offenders Impact Corporate Reputation? Corporate Reputation Review Pub Date : 2022-04-04 Edson Vander Costa Alves, Marcia Juliana d’Angelo
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Linking Customer Justice Perception, Customer Support Perception, and Customer Citizenship Behavior to Corporate Reputation: Evidence from the Airline Industry Corporate Reputation Review Pub Date : 2022-03-24 İsmail Gökhan Cintamür
By applying the equity theory, organizational support theory, signaling theory, and the social exchange theory to the customer context, this study intends to investigate the antecedents and consequences of service customers’ corporate reputation evaluation by examining the direct and indirect relationships between customers’ corporate reputation evaluation, customer justice perception, customer support
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The Virtuous Circle of Internal Corporate Reputation and Financial Performance Corporate Reputation Review Pub Date : 2022-03-11 Inocencia M. Martínez-León, Isabel Olmedo-Cifuentes, Gary Davies
Prior work suggests that employee views of corporate reputation can influence a firm’s future financial performance and that previous financial performance can also influence employee views of reputation. What is not known is which is the greater effect, or whether the virtuous circle this implies might exist, particularly in smaller firms. The aim of this paper is to test the idea of a virtuous circle
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Cover Images of Inflight Magazines as Airlines’ Methods of Impression Management: Alitalia’s Ulisse Magazine and Finnair’s Blue Wings Magazine Corporate Reputation Review Pub Date : 2022-03-04 Jari Martikainen, Roberto Adriani
This research examines the cover images of two inflight magazines—Ulisse (Alitalia) and Blue Wings (Finnair)—as a method for airlines to manage their impression. Drawing on concept of impression management, the study focuses on the visual strategies the cover images employ in order to shape the audience’s perception of the airlines. The data consists of 90 cover images published between January 2016
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Designing for valuable in-store experiences: what to consider in practice Corporate Reputation Review Pub Date : 2022-02-21 Servais Elisa, Quartier Katelijn, Vanrie Jan
Delivering valuable in-store experiences to customers has become a key concern for brands. However, current retail design practice does not yet adequately integrate this aspect. Prior research has shown that the experiential dimension of the store design is still considered post-concept development when it should be reflected upon prior to this one. The same research has also already shown which key
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Beyond Brand Hate: Are You Willing to Forgive a Negative Experience with Your Smartphone Mobile Communications’ Brand? Corporate Reputation Review Pub Date : 2022-02-11 Jorge Costa, António Azevedo
This paper aims to assess the antecedents of brand forgiveness in smartphones and mobile communications sectors. A new conceptual model postulates that past negative experiences (PNE), symbolic incongruence and ideological incompatibility positively predict brand hate, which in turn determines brand avoidance (BA), negative word of mouth (NWOM) and brand retaliation (BR). Beyond that, the model also
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An Investigation of Consumers’ Negative Attitudes Towards Banks Corporate Reputation Review Pub Date : 2022-01-20 Elhajjar, Samer
The purpose of this research is to investigate the consumers’ negative attitudes towards Lebanese banks. We conducted two different studies. The first one sought to explain the consequences of negative attitudes towards banks by interviewing 22 individuals. The second study examined practitioners’ perceptions of consumers’ negative attitudes towards banks through 16 in-depth interviews with marketing
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Correction to: A Contingency Model in Establishing Brand Loyalty: Relationship Age as a Moderator Corporate Reputation Review Pub Date : 2022-01-05 Chao-Chin Huang,Chung-Yuan Tsay,Shih-Chieh Fang,Shyh-Ming Huang
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The Realms of Participation in Visual Identity Design Corporate Reputation Review Pub Date : 2021-12-02 Lelis, Catarina, de A. Kreutz, Elizete
Many contemporary brands have been embracing the dynamic spirit that currently defines society by assuming more flexible processes, increased levels of interaction with the public, mostly sustained by social media, and an orientation towards customer/user experience and storytelling. Such characteristics should be conveyed by the brand’s visual identities, often redesigned in order to accommodate this
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The Effect of Environmental, Social, and Governance (ESG) Performance and Disclosure on Cost of Debt: The Mediating Effect of Corporate Reputation Corporate Reputation Review Pub Date : 2021-12-02 Maaloul, Anis, Zéghal, Daniel, Ben Amar, Walid, Mansour, Sari
Prior studies on the relationship between ESG information and cost of debt have found mixed results. They conclude that this relationship may be affected by some characteristics or attributes of the company. In this study, we examine whether corporate reputation mediates the relationship between ESG information and cost of debt. In other words, this study explores how ESG information influences corporate
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A Balancing Act: Mediating Brand and Local Authenticity in Localised Retail Design Corporate Reputation Review Pub Date : 2021-11-30 Khan, Zakkiya, Königk, Raymund, du Plessis, Chrisna
Retail design authenticity has seen global brands expressing a growing interest in unique as opposed to standardised expressions of store design. To express authenticity, global brands may opt for localised retail store design (retail stores that express the place in which the store is designed) as a form of unique retail design that offers an experience that is rooted in a time and place. Localised
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A Contingency Model in Establishing Brand Loyalty: Relationship Age as a Moderator Corporate Reputation Review Pub Date : 2021-11-30 Huang, Chao-Chin, Tsay, Chung-Yuan, Fang, Shih-Chieh, Huang, Shyh-Ming
Although prior studies have shown the moderating effects of relationship age among constructs, e.g., commitment, satisfaction, and overlook the relationships among constructs, e.g., brand relationship quality (BRQ), this study examines the relationship among relational bonds, BRQ, and brand loyalty. A total of 524 questionnaires from respondents aged between 15 and 24 are analyzed, using partial least
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Organisation Pursuit Intention Through Perceived Employer Brand, Person Organisation Fit and Perceived Organisational Prestige Corporate Reputation Review Pub Date : 2021-11-25 Sharma, Ruchika, Tanwar, Karnica
The primary aim of this study is to analyse the impact of the dimensions of the Employer Brand on a candidate’s intention to pursue an employer. Secondly, the focus is on analysing the mediation effect of Perceived Organisation Prestige (POP) between the independent variable (Employer Brand) and the dependent variable (organisation pursuit intention), followed by an evaluation of the moderating effect
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Unpacking the Evolution of a Paracrisis: The Case of #DeleteUber Corporate Reputation Review Pub Date : 2021-11-11 Chen, Feifei
Paracrises, as publicly visible crisis risks, may or may not evolve into full-blown crises that pose severe reputational and/or operational damages. To preclude paracrises’ possible escalation into crises, organizations must evaluate paracrises' evolution statuses and make appropriate public responses. This research explores a paracrisis’ temporal evolution on social media and traditional news media
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Understanding Role of Fonts in Linking Brand Identity to Brand Perception Corporate Reputation Review Pub Date : 2021-11-09 Singla, Vikas, Sharma, Nidhi
This study aimed to examine role of fonts as a vehicle in linking identity to perception of selected brands. Fonts are crucial constituent in the entire gamut of visual communication of brands. They communicate a brands’ identity through two means: explicit and implicit. Explicit aspect consists of physical dimensions such as weight, contrast, stress, x-height etc. Implicit aspect implies semiotics
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The Antecedents Affecting University Reputation and Student Satisfaction: A Study in Higher Education Context Corporate Reputation Review Pub Date : 2021-09-30 Qazi, Zubaida, Qazi, Wasim, Raza, Syed Ali, Yousufi, Sara Qamar
This study aimed to identify the variables that influence the reputation of universities and student satisfaction, which in turn affects the loyalty of students of higher education. The study uses a convenience sampling technique to collect data from 387 students of higher education institutions of Pakistan. Data analysis was done using SmartPLS software. Findings indicate that social contributions
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The Impact of Corporate Political Activity on Corporate Reputation Amongst Industry Stakeholders Corporate Reputation Review Pub Date : 2021-09-17 Ormrod, Robert P., Müller, Annika C.
Many firms have increased their expenditure on Corporate Political Activity (CPA) in an attempt to both influence the public policy process and to increase the corporate reputation (CR) of the firm. We first discuss the literature on the context and proactive political strategies involved in CPA, and the literature on CR. Our empirical study draws on this literature to examine the German food manufacturing
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Extinguishing a Fictional Fire: Responding to Emotional and Misinformed Audiences Corporate Reputation Review Pub Date : 2021-09-13 Woods, Chelsea L.
Along with their benefits, social media platforms can present reputational challenges for organizations, including a channel to breed visible, online reputational threats known as paracrises. In 2018, an emotional television episode of This Is Us sparked social media chatter surrounding the popular slow cooker Crock-Pot. Distraught viewers angrily inundated social media with unfounded fears, proclaimed
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Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness Corporate Reputation Review Pub Date : 2021-09-08 Cuomo, Maria Teresa, Tortora, Debora, Danovi, Alessandro, Festa, Giuseppe, Metallo, Gerardino
The recent outbreak of novel coronavirus (Covid-19) has led to a global panic due to its fatal nature which has harshly impacted the tourist sector and on the place reputation in general. This study aims to compare the factors that develop tourist preferences in terms of (i) what drives the favorability of tourist preferences? (ii) what relationship exists between tourist expectations, proximity, and
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Data Breaches and Effective Crisis Communication: A Comparative Analysis of Corporate Reputational Crises Corporate Reputation Review Pub Date : 2021-08-02 Kuipers, Sanneke, Schonheit, Michael
Online data breaches are recurrent and damaging cyber incidents fors organizations worldwide. This study examines how organizations can effectively mitigate reputational damages in the aftermath of data breaches by hacking, through situational crisis communication strategies. Comparable data breach crises do not have an equally negative impact on organizational reputation. Base responses such as comprehensive
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Opportunities and Challenges of Purpose-Led Companies: An Empirical Study Through Expert Interviews Corporate Reputation Review Pub Date : 2021-07-29 von Ahsen, Anette, Gauch, Kevin
Purpose-Led Companies do not exclusively pursue profit-oriented goals, but also orient their actions towards a “higher” purpose. One example of this can be found in contributing to the achievement of social objectives. So far, only a few empirical studies analyze the opportunities and challenges associated with this approach. Accordingly, the present paper examines this approach by means of expert
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Got Employer Image? How Applicants Choose Their Employer Corporate Reputation Review Pub Date : 2021-07-22 Daniel Hoppe, Helen Keller, Felix Horstmann
This research investigates applicants’ preferences in employer choice to identify relevant components of employer image that are best to be communicated in employer branding. Based on the instrumental–symbolic attribute framework assumptions about the relative importance of the organizational characteristics salary, location, flexibility of working hours, task attractiveness, prestige, innovativeness
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Corporate Reputation and Strategic Alliance Performance Corporate Reputation Review Pub Date : 2021-07-12 José Carlos Hoelz, Walter Bataglia
Although there are studies that have conceptually and empirically studied the impact of corporate reputation on the performance of alliances, none of them have tested the intermediate effects that explain the processes through which this phenomenon occurs. The aim of this paper is to empirically test the role of interorganizational trust as a mediating mechanism through which reputation affects the
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Municipal Evaluation in Mexico: A Measurement of the Government Reputation Corporate Reputation Review Pub Date : 2021-07-08 César Navarro-Chávez, Odette V. Delfín-Ortega, Joanna M. Moreno Manzo
The purpose of this paper is to provide a model to measure government reputation applicable to municipal governments. The methodology used was in a first step Analytical Hierarchy Process (Saaty’s Algorithm), based on the literature review, interviews, and focus groups in Mexico; in a second step, Partial Least Squares was used to examine the effect of¦ the independent variables and their dimensions
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Assessing the Role of Corporate Reputation on Brand Satisfaction: A Study of Chemical Industry Corporate Reputation Review Pub Date : 2021-06-17 Vonny Susanti, Andreas Samudro
Despite the growing research on industrial branding, there is little focus on how strong corporate reputation and perceived value influence brand satisfaction. The study's purpose is to investigate the model with constituents of corporate reputations, perceived value, brand satisfaction, and switching costs (as a moderator). This empirical study employs the structural equation model (SEM) to examine
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Correction to: Criticism of Triple Bottom Line: TBL (With Special Reference to Sustainability) Corporate Reputation Review Pub Date : 2021-04-30 Amit Kumar Srivastava, Shailja Dixit, Akansha Abhi Srivastava
Due to an unfortunate oversight the affiliation of Amit Kumar Srivastava has been given erroneously. It should read: Amit Kumar Srivastava, Research Scholar, Amity Business School, Amity University Uttar Pradesh, Lucknow, India. The original article has been corrected *Mr. Amit Kumar Srivastava amitmphil06@yahoo.com DR. Shailja Dixit shailjadixit1@gmail.com Ms. Akansha Abhi Srivastava srivastava.akansha09@gmail
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Correction to: Building Internal Reputation from Organisational Values Corporate Reputation Review Pub Date : 2021-04-27 William S. Harvey, Sharina Osman, Marwa Tourky
Due to an unfortunate oversight a mistake has been given in Table 1.
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An Empirical Investigation of Public Relations Roles: A Case Study of the Financial Service Sector of Ghana Corporate Reputation Review Pub Date : 2021-04-15 Albert A. Anani-Bossman
Public relations is essential in helping to develop, shape, maintain and manage relationships between an organisation and its publics. However, for that to occur PR must play a strategic/managerial role. It is only when the practitioner is involved in strategic management and engages in managerial activities, can PR really excel and add real value to the organisation. The present study presents findings