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Convergent and Divergent Corporate Social Responsibility in South Korea: Collaborative and Adversarial NGO-Corporate Networks Management Communication Quarterly (IF 2.175) Pub Date : 2024-03-13 Yoori Yang, Cynthia Stohl
Background: The differences between NGO networks for two distinct types of CSR practices are underexplored: convergent CSR, which pertains to the global standards embraced by both the local and global institutions, and divergent CSR, which is framed primarily by local economic, political and social conditions.Purpose: Grounded in institutional and network theory, the study explores the significance
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Imagined Interactions With the Boss: Upward Dissent and Defensive Silence in Organizations Management Communication Quarterly (IF 2.175) Pub Date : 2024-03-11 Ryan S. Bisel, Rebecca J. Greer, R. Ryan Beaty, Egbe Okpaireh
Imagined interactions (IIs) are conversational daydreams communicators can use to envision how interactions might unfold prospectively or how they might have unfolded differently in retrospect. In this study, imagined interactions with the boss (IIB) were investigated alongside employees’ upward dissent and silence. Analyses of survey responses from U.S. working adults ( N = 322) revealed that three
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Kaleidoscopic Inquiries: Queering Approaches to Organizational Diversity Work Management Communication Quarterly (IF 2.175) Pub Date : 2024-03-11 Sean C. Kenney
This multi-site qualitative research study utilizes a queer theoretical framework to analyze norms and normativity in organizational diversity work. The findings suggest that diversity work contributes to an ontological bifurcation of the individual and organization that foregrounds the individual and casts the organization to the background as an accessory to personal development. To understand how
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Forum: The Case for Reflexive Writing Practices in Management Communication and Organization Studies Management Communication Quarterly (IF 2.175) Pub Date : 2024-01-27 Iga Maria Lehman, Janne Tienari, Ken Hyland, Audrey Alejandro
Following criticism about the quality of writing in management communication and organization studies, this Forum presents arguments for change in how scholarly knowledge is communicated. The expectation today seems to be that, to get published, academic writing requires monologic and complex ways of expression. However, using formulaic and reader-exclusive language in publications limits their accessibility
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Involuntary Adoption of Information and Communication Technologies During Emergencies: Temporality of Technology Use in Virtual Collaborations Management Communication Quarterly (IF 2.175) Pub Date : 2024-01-06 Rebecca M. Rice, Natalie Pennington
Emergencies often require multiple organizations to respond, and coordinating this response may involve the use of information and communication technologies (ICTs). The COVID-19 pandemic demonstrated both the potential and challenges of ICT use within emergency collaborations, especially as ICT adoption was often spontaneous and forced, rather than voluntary and planned. In this research, we engaged
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Reconsidering the Problem of Common-Method Variance in Organizational Communication Research Management Communication Quarterly (IF 2.175) Pub Date : 2024-01-03 Brian Manata, Franklin J. Boster
This manuscript details the different attributes associated with the problem of common-method variance. First, upon defining validity, we review the two primary ways by which scholars attempt to control for common-method variance, and in doing so discuss their merits. Second, we provide two alternative explanations that may also account for the appearance of disparate correlations, neither of which
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Mysteries, Battles, and Games: Exploring Agency in Metaphors About Sexual Harassment Management Communication Quarterly (IF 2.175) Pub Date : 2023-04-25 Shawna Malvini Redden, Jennifer A. Scarduzio
Given the personal nature of sexual harassment and the typically confidential, bureaucratic reporting processes in organizations, first-person stories about sexual harassment reporting are somewhat...
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Being Creative Within (or Outside) the Box: Bridging Occupational Identity Gaps Management Communication Quarterly (IF 2.175) Pub Date : 2023-03-25 Stephanie L. Dailey, Casey S. Pierce, Diane E. Bailey, Paul M. Leonardi, Bonnie Nardi
This study advances organizational communication scholarship by introducing the notion of an occupational identity gap as a misalignment among the personal, relational, communal, and enacted frames...
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Politics of Transnational Feminism to Decolonize Feminist Organizational Communication: A Call to Action Management Communication Quarterly (IF 2.175) Pub Date : 2023-03-13 Mahuya Pal, Beatriz Nieto-Fernandez
We draw upon transnational feminism as a theoretical resource to outline decolonial thinking for feminist organizational communication in this essay. Decolonial perspectives in transnational femini...
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How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach Management Communication Quarterly (IF 2.175) Pub Date : 2023-03-10 Chuqing Dong, Yafei Zhang, Song Ao
Increasingly, employees are recognized as important enactors and contributors to corporate social responsibility (CSR) activities, making their engagement a critical consideration of internal stake...
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Embracing Opportunity and Bracing for the Future: Renewal Discourse and Inoculation Management Communication Quarterly (IF 2.175) Pub Date : 2023-03-05 Lindsay L. Dillingham
This paper explores the potential to address mid-crisis communication needs in longitudinal crises by using a paired renewal discourse and inoculation messaging strategy. While renewal discourse fo...
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Interactive Management Research in Organizational Communication Management Communication Quarterly (IF 2.175) Pub Date : 2023-02-28 Robert J. Razzante, Michael Hogan, Benjamin Broome, Sarah J. Tracy, Devika Chawla, Donna M. Skurzak
In this research methods essay, we describe Interactive Management Research (IMR), a participatory action research methodology with extensive applications in organizational settings but new to orga...
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“AI Am Here to Represent You”: Understanding How Institutional Logics Shape Attitudes Toward Intelligent Technologies in Legal Work Management Communication Quarterly (IF 2.175) Pub Date : 2023-02-17 Chengyu Fang, J. Nan Wilkenfeld, Nitzan Navick, Jennifer L. Gibbs
The implementation of artificial intelligence (AI) in work is increasingly common across industries and professions. This study explores professional discourse around perceptions and use of intelli...
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Determinants of Alliance Formation and Dissolution Among International Health Organizations: The Influence of Homophily and Institutional Power in Affinity Communication Networks Management Communication Quarterly (IF 2.175) Pub Date : 2023-02-09 Rong Wang, Jieun Shin
Guided by institutional theory, this study examines how homophily and institutional power influence the tie formation and dissolution of interorganizational collaboration networks. The analysis foc...
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Activated Differences: A Qualitative Study of How and When Differences Make a Difference on Diverse Teams Management Communication Quarterly (IF 2.175) Pub Date : 2023-01-22 Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Chandler MacSwain, Lauren Johnson, Jack Everett, Marshall Scott Poole
Current studies of diversity in teams and organizations highlight the importance of examining activated, rather than just dormant, differences on a team. In this study, we contribute to organizatio...
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How Transparent Internal Communication From CEO, Supervisors, and Peers Leads to Employee Advocacy Management Communication Quarterly (IF 2.175) Pub Date : 2023-01-22 Yeunjae Lee, Enzhu Dong
The purpose of this study is to examine the role of transparent internal communication from multiple communication entities within organizations—CEO, supervisors, and peers—in employees’ internal a...
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Work-Life Balance and Flexible Organizational Space: Employed Mothers’ Use of Work-Friendly Child Spaces Management Communication Quarterly (IF 2.175) Pub Date : 2023-01-17 Sarah Jane Blithe
The complex process of work-life management combined with social and economic demands have created difficulties for many working mothers. Although ideologies about “good mothers” suggest that mothe...
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Integrating Moral Outrage in Situational Crisis Communication Theory: A Triadic Appraisal Model for Crises Management Communication Quarterly (IF 2.175) Pub Date : 2023-01-09 W. Timothy Coombs, Elina R. Tachkova
This study uses moral outrage to create a triadic appraisal of crises for situational crisis communication theory (SCCT). The addition of moral outrage improves the theory with an eye toward enhanc...
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Granted Utility, a Proposal for the Rhetoric of Nonprofit Wrongdoing Management Communication Quarterly (IF 2.175) Pub Date : 2022-12-25 Ashley Jones-Bodie
This article explores the discourse of nonprofit wrongdoing through a thematic analysis of over 450 texts, including media coverage and organizational responses, surrounding four cases of nonprofit...
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Deific Figures and Human Bodies: Creating Hierarchies of Difference through the Incarnation of Moral Authority Management Communication Quarterly (IF 2.175) Pub Date : 2022-12-22 Elaine Schnabel
Religious communities have long affirmed the agency of their sacred texts and their God/gods, providing a unique site of study for research on ventriloquizing authority (Jahn, J. L. S. (2016). Adap...
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Structurational Divergence, Implicit Orientations to Active Followership, and Employees’ Selection of Upward Dissent Strategies and Silence Management Communication Quarterly (IF 2.175) Pub Date : 2022-12-19 Alaina C. Zanin, Ryan S. Bisel
This study investigated dissent strategy selection as a product of structurational divergence (SD) and individuals’ lay theories of leader and follower roles. A survey of working adults (N = 338) r...
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Managing Visibilities: The Shades and Shadows of NGO Work in Repressive Contexts Management Communication Quarterly (IF 2.175) Pub Date : 2022-12-09 Oana B. Albu
This study explores how visibilities are produced and managed, and how they transform the work of activists operating in repressive contexts. To advance emerging research, this study blends theoret...
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Communication Technology and Social Support to Navigate Work/Life Conflict During Covid-19 and Beyond Management Communication Quarterly (IF 2.175) Pub Date : 2022-12-08 Inyoung Shin, Sarah E Riforgiate, Michael C Coker, Emily A Godager
Drawing on a national survey of 447 U.S. workers who transitioned to remote work during COVID-19, this study examined how different types of communication technologies (CTs) used for work and priva...
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How Family-Supportive Leadership Communication Enhances the Creativity of Work-From-Home Employees during the COVID-19 Pandemic Management Communication Quarterly (IF 2.175) Pub Date : 2022-12-07 Yeunjae Lee, Jarim Kim
Adapting to the remote working environment has been one of the most visible challenges for many organizations during the COVID-19 pandemic. As employee creativity helps organizations’ survival and ...
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Relational Balance in the Workplace: Exploring the Moderating Role of Organizational Commitment Management Communication Quarterly (IF 2.175) Pub Date : 2022-11-10 Brian Manata
This paper uses a diverse organizational sample to test portions of Heider’s (1946, 1958) balance framework. First, a review of balance theory is provided, and then theoretical relationships betwee...
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Blue-Collar and Healthy Worker Identities: How Parallel Ideal Worker Identities Sustain Unobtrusive Control on the Shop-Floor Management Communication Quarterly (IF 2.175) Pub Date : 2022-10-25 Eric P. James, Alaina C. Zanin, Zack Damon
This study examines employees at a metal fabrication plant and their experiences with a workplace wellness initiative, which included on-site CrossFit classes. Interviews with 16 workers and partic...
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“If Something Were to Happen”: Communicative Practices of Resilience in the Management of Work-Life Precarity Management Communication Quarterly (IF 2.175) Pub Date : 2022-09-01 Annis G. Golden, Jane Jorgenson
A substantial body of literature considers the experience of precarious work in market economies. Only recently, however, have scholars of work begun to consider the impact of precarity in the work...
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Counter-Narratives Mobilized by Deprived Communities Through Theatre Interventions: Deconstructing and Reframing Master Narratives Management Communication Quarterly (IF 2.175) Pub Date : 2022-08-19 Fabio Prado Saldanha, Marlei Pozzebon, Chantale Mailhot, David Le Puil
Mise au Jeu is a Quebec-based social intervention organization that has been putting on forum theatre – in the Augusto Boal tradition of the theatre of the oppressed – for over 20 years. We investi...
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Brazilian White-Collar Employees’ Discourses of Meaningful Work and Calling Management Communication Quarterly (IF 2.175) Pub Date : 2022-08-15 Gustavo S. D. Barreto, Patrice M. Buzzanell, Carla M. Cipolla
The search for meaningfulness in work is considered a human need, resulting in growing communication and interdisciplinary scholarship. However, most studies are quantitative and situated in Wester...
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Seedlings in the Corporate Forest: Communicating Benevolent Sexism in Dow Chemical’s First Internal Affirmative-Action Campaign Management Communication Quarterly (IF 2.175) Pub Date : 2022-07-19 Megan E. Cullinan, Kourtney Maison, Melissa M. Parks, Madison A. Krall, Emily Krebs, Benjamin Mann, Robin E. Jensen
Organizational affirmative-action programs have often failed to reach their goals, especially in the context of STEM professions and companies. Our study analyzes one of the first internal affirmat...
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“Tearing the Fabric” or “Weaving the Tapestry”? A Discursive Resources Approach to Identity-Implicating Organizational Events Management Communication Quarterly (IF 2.175) Pub Date : 2022-07-02 Mathew L. Sheep, Alexandra Rheinhardt, Elaine C. Hollensbe, Glen E. Kreiner
How do organizational members discursively construct large-scale organizational events that have identity implications? Whereas previous studies have focused primarily on collectively construed org...
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Learning From the Diverse Perspectives and Voice of Newcomers: A Contingency Model Management Communication Quarterly (IF 2.175) Pub Date : 2022-07-01 Mengqi Monica Zhan
New organizational members can be an essential source to work teams. Yet, it is unclear whether teams can leverage newcomers’ distinct backgrounds, knowledge, and expertise through communicative pr...
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Agribusiness Organizing in the Philippine South: The Intertextual Power Play of Weather and Market Agencies Management Communication Quarterly (IF 2.175) Pub Date : 2022-06-29 Crina E. Tañongon
This paper shows how an agribusiness in a remote agrarian village in the Philippines has been organized in traditional ways amid technological advancements and the free market. The paper draws on t...
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Facing Adversity Together: Toward a Genre of Organization- Stakeholder Resilience Discourse Management Communication Quarterly (IF 2.175) Pub Date : 2022-06-29 Lindsey B. Anderson, Ashley Jones-Bodie
Organizations, such as universities, face a variety of adversities, challenges, or disruptions that call for resilience to be enacted. Resilience is an important communicative process that relies o...
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A Configurational Approach to Attracting Participation in Crowdsourcing Social Innovation: The Case of Openideo Management Communication Quarterly (IF 2.175) Pub Date : 2022-06-16 Rong Wang, Bin Chen
Crowdsourcing social innovation refers to utilization of crowdsourcing to solve social issues. It faces two organizational communication challenges to attract contributions: the public’s short atte...
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“Death Threats don’t Just Affect You, They Affect Your Family”: Investigating the Impact of Whistleblowing on Family Identity Management Communication Quarterly (IF 2.175) Pub Date : 2022-06-13 Brian K. Richardson
Organizational whistleblowers routinely encounter retaliation such as job loss, ostracism, intimidation, and death threats which can impact their “master status,” or core identity. Questions remain...
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Publics’ Views of Corporate Social Advocacy Initiatives: Exploring Prior Issue Stance, Attitude Toward a Company, and News Credibility Management Communication Quarterly (IF 2.175) Pub Date : 2022-06-02 Sun Young Lee, Sungwon Chung
Corporate social advocacy (CSA) has emerged to promote change on social issues in response to publics’ expectations and demands, but how different publics might respond to CSA differently is little understood. Grounded in Du et al.’s (2010) corporate social responsibility (CSR) communication framework, social judgment theory (SJT), and the elaboration likelihood model (ELM), we conducted an online
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Workplace Bullying in Academia: A Conditional Process Model Management Communication Quarterly (IF 2.175) Pub Date : 2022-05-20 Alan K. Goodboy, Matthew M. Martin, Carol B. Mills, Cathlin V. Clark-Gordon
Guided by the job demand-control-support model of workplace strain, this study tested a theoretical model of academic work environments to explain workplace bullying in academia. College professors (N = 503) completed a questionnaire about working in academia and experiencing bullying at work. Results of a conditional process analysis revealed that psychological job demands affected workplace bullying
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Storytelling Networks that Build Community Power: Urban Equity Advocacy From a Communication Infrastructure Lens Management Communication Quarterly (IF 2.175) Pub Date : 2022-05-16 George Villanueva
Urban scholars suggest that communication can be key to equity advocacy and organizing for social justice in cities, but a gap exists in studies grounded in communication theory. This article theorizes everyday urban equity advocacy through communication infrastructure theory (CIT), an ecological framework grounded in the notion that communities are discursively constructed. Sourced from 34 semi-structured
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“Define Yourself. . . #EXSTpride”: Exploring an Organizational Hashtag Through the Structurational Model of Identification Management Communication Quarterly (IF 2.175) Pub Date : 2022-05-16 Stephanie L. Dailey
Recent studies have established a relationship between social media use and organizational identification, but scholars have yet to understand how communication through social media might foster individuals’ identification. To fill that gap, I use structuration theory to investigate the identification process by analyzing an organizational hashtag: #EXSTpride. Framed by three key elements of the structurational
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The Influence of Gender Discrimination, Supervisor Support, and Government Support on Saudi Female Journalists’ Job Stress and Satisfaction Management Communication Quarterly (IF 2.175) Pub Date : 2022-05-15 Ahmed Muyidi, Yan Bing Zhang, Angela Gist-Mackey
From the perspectives of Saudi female journalists, the current study examined the predictive associations between gender discrimination, supervisor support, government support, and work-related outcomes (i.e., job stress and job satisfaction). Supporting our predictions, regression analyses results revealed that perceptions of gender discrimination were positively and perceptions of supervisor support
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Exploring Collective and Multi-Audience Dissent in Organizational Meetings Management Communication Quarterly (IF 2.175) Pub Date : 2022-05-03 Johny T. Garner
Organizations without healthy dissent stagnate from myopic thinking. Previous research has examined how employees might dissent to supervisors or coworkers, but little research has focused on how dissent might be expressed to multiple audiences simultaneously. Dissent conversations might happen only once or might be repeated over time, but the ways in which dissent processes unfold over time has also
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Media Unions’ Online Resistance Rhetoric: Reproducing Social Movement Genres of Organizational Communication Management Communication Quarterly (IF 2.175) Pub Date : 2022-05-02 Errol Salamon
This paper examines the resistance rhetoric that media workers use to publicly organize trade unions online in a social movement genre of strategic communication activism: the critical manifesto. The paper provides a genre analysis of the rhetorical strategy, form, and devices of 30 online Why We’ve Organized statements of the Writers Guild of America, East as a case study of a labor movement organization’s
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Key Players in Corporate Social Responsibility (CSR) Institutionalization: An Analysis of Multinational Companies’ Interorganizational Positioning via CSR Reports Management Communication Quarterly (IF 2.175) Pub Date : 2022-04-24 Sifan Xu, DaJung Woo
Drawing on institutional theory, we position CSR reports as a crucial communication practice that provides evidence of shared norms, values, and relationships among organizations operating within the institutionalized environment. Through Fortune Global 500 companies’ CSR reports published in 2018 and using named entity recognition, we analyzed interorganizational networks to understand the driving
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Sensemaking by Employees in Essential versus Non-essential Professions During the COVID-19 Crisis: A Comparison of Effects of Change Communication and Disruption Cues on Mental Health, Through Interpretations of Identity Threats and Work Meaningfulness Management Communication Quarterly (IF 2.175) Pub Date : 2022-04-04 Ward van Zoonen, Ronald E. Rice, Claartje L. ter Hoeven
This study examines the implications of categorizing workers into essential and non-essential groups due to disruptions in work associated with—and the quality of organizational change communication about—the COVID-19 pandemic. Specifically, we examine how these cues trigger identity threats and influence the meaningfulness of work, consequently affecting the mental health of workers (anxiety, distress
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Understanding the Influence of Authentic Leadership and Employee-Organization Relationships on Employee Voice Behaviors in Response to Dissatisfying Events at Work Management Communication Quarterly (IF 2.175) Pub Date : 2022-03-31 Young Kim, Ejae Lee, Minjeong Kang, Sung-Un Yang
This study demonstrates how authentic leadership and the quality of employee-organization relationships (EOR) influence employee behavioral reactions to dissatisfying events at work. We conducted a nationwide survey of 644 full-time employees in the United States. The results from the structural equation modeling (SEM) revealed that authentic leadership was positively and directly related to employees’
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The Link Between Supervisor-Subordinate Computer-Mediated Immediate Behaviors and Organizational Identification in U.S., English, and Australian Organizations Management Communication Quarterly (IF 2.175) Pub Date : 2022-03-03 Stephen M Croucher, Stephanie Kelly, Malcolm Green, Dini M Homsey, Joanna Cullinane, Kenneth T Rocker, Thao Nguyen, Kirsty Anderson, Hui Chen, George Guoyu Ding, Douglas Ashwell, Malcolm Wright, Nitha Palakshappa
More than 5.89 million people have died from COVID-19. Due to COVID-19, there is a need for organizations to reconsider their structures and systems in response to increased remote working and decreased face-to-face (FTF) interactions. This study analyzes organizational relationships, specifically the supervisor-subordinate relationship. This study examines the link between supervisor-subordinate immediacy
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How Volunteer Commitment Differs in Online and Offline Environments Management Communication Quarterly (IF 2.175) Pub Date : 2022-02-15 Jennifer Ihm, Michelle Shumate
The contemporary media environment transforms the organization-volunteer relationship by attenuating the formation of organizational belonging, often thought to be the result of direct interactions and face-to-face meetings. We examine and compare factors that influence offline and online volunteering. We investigate the ties for communicating about volunteering that bind individuals to nonprofit organizations
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The Interpellated Voice: The Social Discipline of Member Communication Management Communication Quarterly (IF 2.175) Pub Date : 2022-02-11 Emma Christensen, Lars Thøger Christensen
Acknowledging that the voices of ordinary members may be perceived as more credible than official organizational voices, many organizations seek to mobilize members to speak on their behalf. In this conceptual paper, we examine the constitutive dynamics of such practice, highlighting the influence of social discipline on member voicing. With its notion of ventriloquism, the Montreal School has provided
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Disciplined Into Hiding: Milk Banking and the “Obscured Organization” Management Communication Quarterly (IF 2.175) Pub Date : 2022-02-10 Sarah E. Jones, Sarah J. Tracy
Amid recent attention to nonprofit and voluntary organizing, empirical studies have largely focused on social capital functions, decision-making, and volunteer relationships, in contrast to missions or practices that are contested, controversial, or concealed. This study examines how nonprofit milk banks and online milksharing networks experience concealment in unique, unintentional ways. Using ethnographic
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Betwixt and Between: Trends in Transparency and Secrecy Research Management Communication Quarterly (IF 2.175) Pub Date : 2022-02-01 Oana B. Albu
This essay identifies common themes in research on transparency and secrecy and interrogates the intertwined relationship between transparency and secrecy. In this essay, I review four books situated at the intersection of organizational communication (and its related sub-disciplines of information and communication technology and alternative organizing), sociology and cultural studies. These books
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‘The Enabling Role of Internal Organizational Communication in Insider Threat Activity – Evidence From a High Security Organization’ Management Communication Quarterly (IF 2.175) Pub Date : 2022-01-14 Charis Rice, Rosalind H. Searle
This paper explores the role of internal communication in one under-researched form of organizational crisis, insider threat – threat to an organization, its people or resources, from those who have legitimate access. In this case study, we examine a high security organization, drawing from in-depth interviews with management and employees concerning the organizational context and a real-life incident
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Conducting Research in Difficult, Dangerous, and/or Vulnerable Contexts: Messy Narratives From the Field Management Communication Quarterly (IF 2.175) Pub Date : 2021-12-30 Brittany L. Peterson, Oana B. Albu, Kirsten Foot, Darvelle Hutchins, Jack Qiu, Craig R. Scott, Michael Stohl, Sarah J. Tracy
Organizational communication scholars have historically conducted research in large for-profit businesses, governmental agencies, and a few high-profile nonprofits/NGOs—all of which are relatively easy to access and presumably “safe” to study. It is largely unsurprising, then, that limited scholarship addresses the challenges associated with conducting research in less standard contexts that are often
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The Social and Political Significance of Technology-Driven Organisational Change: Discursive Battles to Frame, Define and Decide in ‘a Space of Points of View’ Management Communication Quarterly (IF 2.175) Pub Date : 2021-12-30 Jette Ernst
Struggles over new organisational technology are, almost without exception, studied inside organisations. This paper aims to advance our understanding of how technology is embedded in social forces and relations of power that reach beyond individual organisations. It examines the ongoing discursive struggles in public media outlets between consultant doctors and regional actors concerning a controversial
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Organizational Rhetoric as Subjectification Management Communication Quarterly (IF 2.175) Pub Date : 2021-09-17 Jenna N. Hanchey, Peter R. Jensen
Given arguments that organizational rhetoric is disconnected from contemporary and useful trends in rhetorical theory writ-large, we build a case for rethinking organizational rhetoric’s founding concept of identification through recent innovations in rhetorical theory. Drawing from theories of psychoanalysis, racialization, and coloniality, we argue for an alternative understanding of organizational
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The Impact of Daily Emotional Labor on Health and Well-Being Management Communication Quarterly (IF 2.175) Pub Date : 2021-09-01 Sarah E. Riforgiate, Satoris S. Howes, Mathias J. Simmons
Emotional labor research largely focuses on client-facing occupations. However, employees across occupations engage in emotional labor when they perceive that specific types of emotional communication are required to align with organizational expectations. The current two-week daily survey study of 42 employees was conducted at a small website development company to examine relationships between employees’
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Emergent Organizing in Crisis: US Nurses’ Sensemaking and Job Crafting During COVID-19 Management Communication Quarterly (IF 2.175) Pub Date : 2021-08-16 Surabhi Sahay, Maria Dwyer
Crisis situations may render some roles meaningless or modify the meanings of existing roles. In general, employees participate in job crafting to alter or redefine their tasks and relationships to enhance their meaningfulness. Drawing on Weick’s sensemaking theory, this article explores how nurses working directly with COVID-19 patients participate in job crafting amid a pandemic crisis. It proposes
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Membership Matters: Organizing Archetypes, Participatory Styles, and Connective Action Management Communication Quarterly (IF 2.175) Pub Date : 2021-08-01 Shiv Ganesh, Cynthia Stohl, Young Ji Kim
The contemporary communication landscape enables individuals to connect and engage with collective action efforts in multifaceted and ambiguous ways. This complexity makes membership in collective action groups particularly intriguing and important because of its pivotal role as a mechanism that connects individual behavior to group, organizational, and societal dynamics. This study seeks to examine
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A Multi-Level Analysis of Role Negotiation: A Bona Fide Group Approach to Work Team Socialization Management Communication Quarterly (IF 2.175) Pub Date : 2021-07-29 Michael J. Tornes, Michael W. Kramer
This study used a multi-level analysis to gain a comprehensive understanding of work team socialization as a process that extends beyond work team and organizational boundaries. Findings, based on interviews of 27 IT employees organized into teams, reaffirmed some previous research on newcomer information seeking, but provided a more complex understanding of information seeking during socialization
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Social Media Affordances and Transactive Memory Systems in Virtual Teams Management Communication Quarterly (IF 2.175) Pub Date : 2021-07-22 Kay Yoon, Yaguang Zhu
Recent advances in social media technologies offer a variety of tools for virtual teams to share knowledge among their team members and develop transactive memory systems (TMS). Adopting the media affordances lens, the current study investigates how social media affordances affect individual evaluations of TMS development and perceived team effectiveness in virtual teams. Survey data from 339 virtual