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Digital technology-empowered omnichannel integration: a review and research agenda International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-03-14 Zhihui Yang, Dongbin Hu
Purpose Digital technology plays a vital role in empowering omnichannel integration. Research on digital technology has recently attracted attention and rapidly developed. However, a comprehensive assessment of the research status and potential gaps is yet to be conducted. Thus, this study investigated the current research status of digital technology-empowered omnichannel integration, and future research
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Decisions of dual-channel fresh agricultural product supply chains based on information sharing International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-03-12 Yanping Liu, Bo Yan, Xiaoxu Chen
Purpose This paper studies the optimal decision-making and coordination problem of a dual-channel fresh agricultural product (FAP) supply chain. The purpose is to analyze the impact of information sharing on optimal decisions and propose a coordination mechanism to encourage supply chain members to share information. Design/methodology/approach The two-echelon dual-channel FAP supply chain includes
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Visual attention and product interaction: a neuroscientific study on purchase across two product categories in a virtual store International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-02-26 Enrique Bigne, Aline Simonetti, Jaime Guixeres, Mariano Alcaniz
Purpose This research analyses the searching, interacting and purchasing behavior of shoppers seeking semidurable and fast-moving consumer goods in an immersive virtual reality (VR) store, showing how physical examinations and visual inspections relate to purchases. Design/methodology/approach Around 60 participants completed two forced-purchase tasks using a head-mounted display with visual and motor-tracking
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Importance of AI attributes in Indian retail stores: a conjoint analysis approach International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-02-22 Kavita Srivastava, Divyanshi Pal
Purpose The study’s objective is to measure the importance consumers attach to AI-based attributes, namely, chatbots, face recognition, virtual fitting room, smart parking and cashier-free station in retail stores. The study also examines the specific purpose of using these attributes for shopping. Design/methodology/approach A conjoint experiment was conducted using fractional factorial design. Consumers
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Customer impulse shopping in airports International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-02-13 Chih-Chin Liang, Annie Pei-I Yu
Purpose Impulse purchases are a phenomenon of interest in recent years that provides a high revenue stream for companies compared to planned purchases. Airports are a unique shopping environment. Travellers usually need to arrive at the airport early and can only utilise limited time to shop at duty-free stores, which makes the shopping experience time-constrained and has the potential to make impulse
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Advance selling strategy of fresh products under two contracts International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-02-13 Shuang Wu, Bo Li, Weichun Chen, Minxue Wang
Purpose This paper analyzes the advance selling and pricing strategies of fresh products supply chain where the e-retailer provides wholesale contract or agency contract to the fresh products supplier. Design/methodology/approach This paper constructed a two-period sequential-move game of fresh products supply chain members. Findings This analysis showed that the supply chain members had different
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Shopping behaviour of elderly consumers: change and stability during times of crisis International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-01-24 Teresa Schwendtner, Sarah Amsl, Christoph Teller, Steve Wood
Purpose Different age groups display different shopping patterns in terms of how and where consumers buy products. During times of crisis, such behavioural differences become even more striking yet remain under-researched with respect to elderly consumers. This paper investigates the impact of age on retail-related behavioural changes and behavioural stability of elderly shoppers (in comparison to
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Consumer religiosity, cosmopolitanism and ethnocentrism in Indonesia International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-01-12 Byoungho Ellie Jin, Daeun Chloe Shin, Heesoon Yang, So Won Jeong, Jae-Eun Chung
Purpose Little is known about Indonesian consumers' acceptance of global brands despite their huge retail market potential. Drawing from Festinger’s (1957) cognitive dissonance theory and Schwartz’s (1992) value system, this study aims to examine the effect of Indonesian consumers' religiosity, cosmopolitanism and ethnocentrism on their preference for and purchase intention towards global brands.
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Call it a customer club! How reward programme’s name impacts programme effectiveness International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-01-09 Aïda Mimouni Chaabane, Virginie Pez, Raphaëlle Butori
Purpose The purpose of this research is to identify how a reward programme name (“loyalty programme” (LP) versus “customer club” (CC)) influences the type of central rewards expected and their impact on loyalty to the retailer. Design/methodology/approach The authors conducted a survey followed by an experiment. Findings Central rewards from programmes called LP are equally hard and soft, whereas central
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Wait time speeds up: effects of scent arousal on time perception in service marketing International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2024-01-09 Ziyue Yu, Shuai Yang, Yahui Liu, Yujia Xie
Purpose This study examines the effects of scent arousal on consumers' time perception in retail service environments and further explores how the effect is moderated by consumer-perceived stress. Design/methodology/approach A laboratory experiment (Study 1) and a field experiment (Study 2) were conducted to examine the relationship between scent arousal and time perception and the mediating effect
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Identifying factors influencing purchase intention of sustainable luxury retailing products International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-29 Rambabu Lavuri, Dimple Kaul, Geetha Mohan, Nirma Sadamali Jayawardena, Park Thaichon
Purpose This study investigated the antecedents influencing purchase intentions of sustainable luxury products using the stimulus-organism-response (S-O-R) model. Design/methodology/approach The data were collected from 513 participants through surveys about recent purchases of sustainable luxury products. As part of this study, the authors visited luxury retail outlets in Hyderabad, Mumbai and Chennai
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Omnichannel and consumer and retailer perceived risks and benefits: a review International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-25 Guilherme Juliani de Carvalho, Marcio Cardoso Machado, Victor Silva Correa
Purpose This study uses the antecedents, decisions and outcomes (ADO) framework to identify how perceived risks and benefits relate to the omnichannel strategy and influence consumer behavior. Design/methodology/approach A systematic review was conducted on 111 articles (2014–2023) on Scopus using NVivo® software for content analysis. Findings The literature on omnichannel is fragmented between journals
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Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-22 Hafiz Muhammad Usama Javed, Rana Muhammad Shahid Yaqub, Saqib Ali, Mohammed Ali Bait Ali Sulaiman
Purpose The purpose of this study is to test the relationship between mall relevance dimensions [(functional relevance (FNR), symbolic relevance (SYR), social relevance (SOR) and environmental relevance (ENR)] and shoppers' well-being (SWB), which in turn influences mall loyalty (ML). In addition, this study aims to investigate the moderating effect of social media celebrities (SMCs) on the association
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Exploring the intellectual and conceptual structure of small retail research through a bibliometric analysis International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-18 Tamal Samanta, Rajesh K. Aithal
Purpose The purpose of this study is to consolidate the existing literature on small retail and develop a conceptual framework using thematic analysis. Design/methodology/approach The relevant set of 224 articles has been obtained from the Scopus database by applying the PRISMA framework. Bibliometric analysis has been performed using Biblioshiny in Bibliometrix and VOSviewer. Findings Four major themes
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Beliefs, flow and habit in continuance of over-the-top (OTT) platforms International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-18 Anup Anurag Soren, Shibashish Chakraborty
Purpose The demand for over-the-top (OTT) video streaming services has grown manifold in the last few years. With increasing competition in the OTT market, it is vitally important for businesses to understand OTT retail consumers' continuance intentions. This study aims to understand the antecedents of the continuance intention of OTT platforms and distinguish the most essential and best-performing
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Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-11 Divyanshi Pal, Kavita Srivastava
Purpose In a consumer-driven world, captivating experiences are increasingly vital and retailers prioritise them for consumers. This study aims to develop a comprehensive theoretical framework that explores the impact of a consumer's multi-sensory and atmospheric experiences on their intention and commitment to a mall, with perceived value acting as a mediating factor. Design/methodology/approach The
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Consumer response to store-related stimuli in a crisis: evidence from Japan and Croatia International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-11 Ivan-Damir Anić, Ivana Kursan Milaković, Mitsunori Hirogaki
Purpose Based on the stimulus-organism-response (S-O-R) model, this study examines how safety measures, related assistance and tangible benefits affect consumers' emotional and cognitive states, leading to behavioural responses in an uncertain store environment. Design/methodology/approach The proposed model was tested with the survey data collected from grocery shoppers in Japan and Croatia (n = 314
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Does cross-channel consistency always create brand loyalty in omni-channel retailing? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-12-05 Ting Liu, Minghao Liu
Purpose Research to date has yet to reach a consensus regarding the role of cross-channel consistency in omni-channel retailing. Therefore, this study aims to clarify the impact of cross-channel consistency on brand trust and loyalty by differentiating four dimensions of consistency (i.e. product, service, price and promotion consistency) and exploring the moderating roles of showrooming and webrooming
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Advancing customer experience through service design in mega shopping malls International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-11-24 Muhammad Junaid, Muhammad Faisal Rasheed, Kiane Goudarzi, Asma Tariq
Purpose This research aims to conceptualize and validate the mall service design as a multidimensional construct and then test a conceptual framework by investigating the impact of mall service design on customer mall experience and its subsequent outcomes, that is, intention to revisit and desire to stay in mega shopping malls. Design/methodology/approach The survey data of 455 shopping visitors in
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Exploring personal savings versus hedonic consumption in the new normal International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-11-24 Astha Sanjeev Gupta, Jaydeep Mukherjee
Purpose Consumers can spend their disposable income on hedonic consumption or save for the future. Their preferences were altered by the prolonged life and livelihood-threatening experiences of the pandemic. This paper aims to study the spillover effect of the pandemic experience on consumer savings attitudes and hedonic purchase preferences in the new normal. Design/methodology/approach The authors
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Navigating farm waste problems: introducing the Gleaning Innovation Framework International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-11-17 Steven M. Mueller, Christine M. Kowalczyk, Brian J. Taillon, William J. Rowe
Purpose Managing farm waste is a fundamental problem for farmers with economic, environmental and social impacts throughout the supply chain. Little research has explored innovative product solutions. This paper examines gleaning to reduce farm waste and proposes a resource-based Gleaning Innovation Framework which can lead to differentiated consumer products. Design/methodology/approach A multi-method
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Exploring omnichannel strategies: a path to improve customer experiences International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-11-13 Susana C. Silva, Francisca Pinto Silva, Joana Carmo Dias
Purpose In today's world, retailers must embrace technological devices to provide fluid, convenient and complete customer experiences. Therefore, combining the offline and online spaces into a single strategy becomes essential, representing a significant opportunity for retailers to improve customer experience. Therefore, this study aims to explore and compare the importance of digital elements in
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Live streaming shopping as a new retail format: insights from a qualitative study of consumers and retailers International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-11-10 Karine Picot-Coupey, Younes Bouragba, Isabelle Collin Lachaud, Martina G. Gallarza, Yacine Ouazzani
Purpose Considering the emergence of Live Streaming Shopping (LSS) in Europe and the scant academic coverage it has attracted in terms of characterization, this study's aim is twofold: (1) explore how both consumers and retailers assess the distinctive attributes of LSS in order to identify its characteristics as a new form of commerce, or even retail format, and (2) analyze the motivations of both
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Do socio-cultural factors affect the relationships between CSR and loyalty in retailing? A three-country investigation International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-11-09 Mbaye Fall Diallo, Christine Lambey, Vuesal Hasanzade, Victoria-Sophie Osburg
Purpose The aim of this research is to investigate the positive effects of corporate social responsibility (CSR) on loyalty to retailers through trust dimensions (competence, benevolence and integrity) taking into account socio-cultural factors (social norms and collectivism) across nations. Design/methodology/approach The authors carried out three quantitative studies (N = 948) in three countries
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Understanding retail supply chain during COVID-19: a systematic review International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-31 Luay Jum'a, Ismail Abushaikha, Neil Towers, Wasan Al-Masa'fah
Purpose The purpose of this paper is to identify the themes that emerged from retail supply chain (RSC) literature during the coronavirus disease 2019 (COVID-19) pandemic that inform future mitigation and recovery strategies. Design/methodology/approach This study analyses contributions in the RSC literature using four databases: Emerald, Elsevier (Science Direct), Wiley and Taylor & Francis. The systematic
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Overcoming barriers for sustainable fashion: bridging attitude-behaviour gap in retail International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-31 Lorena Ronda
Purpose This paper aims to explore the attitude-behaviour gap consumers experience when transitioning from buying fast fashion to embracing sustainable fashion consumption. Despite being driven to make sustainable fashion purchases, consumers are confronted with certain retail barriers that impede them from making the shift. Design/methodology/approach This study draws from the theory of planned behaviour
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Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-30 Gunjan Malhotra, Gunjan Dandotiya
Purpose This study aims to understand consumers' attitudes towards luxury products based on the stereotype content model, brand anthropomorphism and the psychological ownership theory. Design/methodology/approach The authors collected data from Indian consumers using the online questionnaire survey method. Data analysis was conducted using SPSS AMOS version 24 and PROCESS SPSS macro, using both mediation
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The design of retailers' online review systems – a systematic literature review and future research agenda International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-24 Doan Thao Tram Pham, Sascha Steinmann, Birger Boutrup Jensen
Purpose In this paper the authors aim to review the state-of-the-art literature on online review systems and their impacts on consumer behavior and retailers' performance with the aim of identifying research gaps related to different design features of review systems and developing future research agenda. Design/methodology/approach The authors conducted a systematic review based on PRISMA 2020 protocol
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Supply chain coordination: the application of consignment and zero wholesale price contracts under customized cap-and-trade and consumers' environmental awareness International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-19 Roya Tat, Jafar Heydari, Tanja Mlinar
Purpose Within a framework of supply chain (SC) coordination, this paper analyzes a green SC consisting of a retailer and a manufacturer, under government incentives and legislations and the consumer environmental awareness. To mitigate carbon emissions and promote the sustainability of the SC, a customized carbon emission trading mechanism is developed. Design/methodology/approach A game-theoretical
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Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-10 Theresia Mennekes, Tobias Röding, Gerhard Wagner, Hanna Schramm-Klein
Purpose The purpose of this paper is to explore the extent to which customers evaluate inferior product presentations on a local shopping platform based on the retailer (small and medium-sized enterprise [SME] vs retail chain). Design/methodology/approach The authors conducted a between-subject online study (N = 728) with a 2 (SME vs retail chain) x 2 (high vs low-quality product presentation) between-subject
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Does shopping values influence consumers' well-being: empirical evidence from e-retail International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-09 Nikhil Dogra, Mohd Nasir, Mohd Adil
Purpose The present study aims to examine how shopping values affect consumers' shopping well-being and, subsequently, their revisit intentions and word-of-mouth. The study also examines how recreational shopping consciousness influences the link between shopping values and consumers' shopping well-being. Design/methodology/approach The authors tested the proposed hypotheses using PLS-SEM. Based on
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Self-recovery after self-service technology failures: do motivations and self-efficacy matter? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-10-06 Yen-Ting Helena Chiu, Dung Minh Nguyen, Katharina Maria Hofer
Purpose The growth of self-service technologies (SST) in the retail sector has led to an increased prevalence of SST failures, and spurred academic debate on customer self-recovery of the failed services. This study sets out to explore why customers prefer or decline to engage in self-recovery. A framework integrating elements from self-determination theory and theory of planned behavior is developed
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How brick-and-mortar retailers and grocery delivery platforms influence purchase intention? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-09-29 Yunyun Zhao, Xiaoyu Zhao, Yanzhe Liu
Purpose Consumers worldwide are increasingly ordering groceries from grocery delivery platforms (GDPs). This study aimed to explore the role of brick-and-mortar (B&M) retailers and GDPs in online grocery shopping (OGS) experience, attitude and continuous purchase intention under the platform model of online grocery retailing. Design/methodology/approach This study used a mixed method approach. A qualitative
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Exploring channel switching in the aftermath of the Covid-19 pandemic: Are shoppers all driven by the same motivations? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-09-04 Francesca De Canio, Maria Fuentes-Blasco, Elisa Martinelli
Purpose The pandemic impacted consumers' shopping processes, leading them to approach the online channel for grocery shopping for the first time. The paper contributes to the retailing literature by identifying different grocery shopper segments willing to switch online moved by heterogeneous motivations. Integrating the technology acceptance model 2 (TAM-2) and the protection motivation theory (PMT)
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Intention of mix-mode consumer shopping service adoption: a case in the retailing context International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-29 Özge Düzenli, Burcu Felekoğlu
Purpose This study aims to investigate the intention of adopting a technological service innovation that is a mix-mode consumer shopping service in the retailing context. Design/methodology/approach A modified extended Unified Theory of Acceptance and Use of Technology (UTAUT2) model is tested by using data on a real example named “Mkolay” which is a new mix-mode consumer shopping service. Data are
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Online impulse buying and cognitive appraisal theory: two countries comparison International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-29 Ivana Kursan Milaković, Asad Ahmad
Purpose With the rapid growth of the Internet and the wide acceptance of e-commerce, online impulse buying is rising; however, the consumer motivation to buy impulsively within the digital setting calls for continuous exploration. Through the lens of cognitive appraisal theory, the authors aim to explore the relevance of web quality factors (cognitive processes) and hedonism (emotional response) for
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Satellite imagery and machine learning for channel member selection International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-22 Vinicius Andrade Brei, Nicole Rech, Burçin Bozkaya, Selim Balcisoy, Alex Paul Pentland, Carla Freitas Silveira Netto
Purpose This study aims to propose a new method to predict retail store performance using publicly available satellite imagery data and machine learning (ML) algorithms. The goal is to provide manufacturers and other practitioners with a more accurate and objective way to assess potential channel members and mitigate information asymmetry in channel selection and negotiation. Design/methodology/approach
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Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-15 Neha Sharma, Amit Sharma, Nirankush Dutta, Pankaj Priya
Purpose This article undertakes a literature review on showrooming, offering an exhaustive overview of research publications and future research objectives that will contribute to extending the understanding of the phenomenon. Design/methodology/approach The showrooming literature has been collected from journals indexed by SCOPUS and ranked by ABDC. This was later analysed with the SPAR-4-SLR framework
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Grocery retailer's brand performances from brand personalities and marketing offerings International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-10 Helen Inseng Duh, Oliver Pwaka
Purpose Despite competition and supply-chain disruptions during Covid-19 pandemic (2019–2021), one grocery retailer consistently thrived and was ranked top. The sources of the sustained performances needed examination. Guided by self-congruity theory and integrating three models, the authors examined how much the retailer's brand performances (brand loyalty, equity, preference and repurchase intentions)
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What claims best convey the quality of retailers' standard private label products? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-11 Didier Louis, Cindy Lombart, Cindy G. Grappe, Fabien Durif, Charton-Vachet Florence, Olga Untilov
Purpose Consumers consider retailers' standard private labels (PLs) as relevant choices, compared to national brands (NBs), and their demand for private label products has increased significantly over the past decade. At the same time, PLs have undergone a profound transformation as retailers have enhanced their quality. The goal of this research is to investigate the impact of claims used to highlight
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The role of artificial intelligence in improving the omnichannel customer experience International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-04 Ana Valeria Calvo, Ana Dolores Franco, Marta Frasquet
Purpose This study aims to explore the role that artificial intelligence (AI) systems could play in configuring and enhancing the omnichannel customer experience (OCE).This paper aims to pave the way to better understand the intersection between these two novel topics through perspectives and associated interpretations from managers', consultants' and consumers' beliefs, experiences and thoughts.
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Goal congruence and shopping motivation influence for in-store mobile app International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-08-04 Gauthier Casteran, François Acquatella, Vincent Jolivet, Martine Hlady-Rispal
Purpose Retailers can use their mobile app to send location-based advertisements to consumers in the store. Goal congruence is an important driver for this type of ad's effectiveness. However, evidence of goal congruence influence on positive and negative outcomes and, in turn, on product purchase intention, is lacking. Research also leaves out the moderating effect of shopping motivation and price
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When manufacturer brands did not support retailer brand images International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-07-25 Patrick Roßmann, Michael Schade, Christoph Klaus Burmann
Purpose To further improve the branding strategies between single-brand-retailers and multi-brand-retailers, the paper investigates the influence of multiple manufacturer brand images on retailer brand image. It considers the moderating role of the number of offered manufacturer brands. Design/methodology/approach The research is conducted in the automotive retail context. Based on an online survey
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Presenting products on websites – the importance of information quality criteria for online shoppers International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-07-20 Sarah Amsl, Iain Watson, Christoph Teller, Steve Wood
Purpose Online shoppers make product purchase decisions based on product information shown on a retailer's website and potentially in comparison to that seen on competitors' websites. Insufficient, poor quality or missing information about a product can lead to reduced retailer sales. Measuring online product information quality (PIQ) is therefore an essential element in helping retailers maximize
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Service-dominant logic: reframing category captainship and retailer category management International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-07-11 Michael Christopher Benson, Keith Glanfield, Craig Hirst, Susan Wakenshaw
Purpose The category captain system (CC) of retailer category management (RCM) is established, accepted, and widely adopted. The paper empirically assesses the application of this system in building collaborations between retailers and their suppliers to generate growth following COVID-19. This study applies service-dominant logic (S-D logic) to RCM and establishes the current ‘practical’ application
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Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-30 Angelo Bonfanti, Vania Vigolo, Virginia Vannucci, Federico Brunetti
Purpose This study focuses on memorable customer shopping experience design in the sporting goods retail setting. It aims to identify the phygital customers' needs and expectations that are satisfied through in-store technologies and to detect the in-store strategies that use these technologies to make the store attractive and experiential. Design/methodology/approach This exploratory study adopted
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Investigating crowd logistics platform operations for local food distribution International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-28 Florian Cramer, Christian Fikar
Purpose Short food supply chains have the potential to facilitate the transition to more sustainable food systems. Related distribution processes, however, can be challenging for smallholder and family farmers. To extend the market reach of farmers without the need for extensive investments, crowd logistics (CL) can be used. The purpose of this paper is to explore the benefits and trade-offs of implementing
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Reviving the experiential store: the effect of scarcity and perceived novelty in driving word-of-mouth International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-27 Denise Pape, Waldemar Toporowski
Purpose Experiential stores offer potential for emotional brand-consumer connections and word-of-mouth (WoM) generation. Past research links the lifecycle of such stores with perceived novelty, a defining characteristic that has not received sufficient recognition. Scarce products are identified as a promising strategy to enhance novelty perceptions. Additionally, the authors differentiate between
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Packaging journey from retail to home: how the meaning of sustainability for colour transforms International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-26 Sanna Sekki, Hannele Kauppinen-Räisänen, Eliisa Kylkilahti, Minna Autio
Purpose Research has largely disregarded consumer–packaging interaction in contexts other than retail. Focusing on the powerful cue of colour and consumers’ pleas for sustainability and drawing on the customer journey and moments of consumption, this study investigates how packaging colour meanings are redefined from retail to home and how the meaning of sustainability for colour transforms. Desig
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Sustainability-oriented commerce innovation: How does it influence consumer satisfaction? International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-27 Irene Gil-Saura, Maria-Eugenia Ruiz-Molina, Antonio Marín-García, Géraldine Michel
Purpose Innovation and sustainability are two key factors for retailers seeking a competitive advantage. However, the way in which the joint effect of both of these variables impacts consumer satisfaction is still unknown. To address this gap, based on the concept of sustainability-oriented service innovation (SOSI), the authors introduce a new construct named sustainability-oriented commerce innovation
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Deciphering factors that make a narcissistically loved salon brand International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-22 Abhigyan Sarkar, Juhi Gahlot Sarkar, Kokil Jain, Isha Sharma
Purpose This research is conducted in the context of beauty salons in India, to investigate how enhanced perceived acceptance in interpersonal relationships through consuming beauty salon services can generate narcissistic brand love among consumers via the mediation of brand happiness. It also investigates the moderating impact of consumer's anxious interpersonal attachment style and cynicism on the
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Uncovering the gamified customer experience in the retail environment International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-09 Isabel Kittyma Disse, Marcus Olsson
Purpose Retailers increasingly are using gamification to make the customer experience (CX) more exciting and encourage favourable customer outcomes. This paper aims to conceptualise the gamified customer experience (GCX), including relevant affordances, and investigate its effects on key customer outcomes, as well as its influential factors. Design/methodology/approach The authors conducted a qualitative
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Business intelligence for Industry 4.0: predictive models for retail and distribution International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-06 Zurong Chen, Jia Zhao, Chen Jin
Purpose Textile and contemporary apparel manufacturers are adopting and integrating cutting-edge technologies to reduce their impact on the environment and gain an advantage in the marketplace. Most previous studies have ignored business intelligence systems (BIS), notably in the textile and apparel industry (T&A), in favor of looking at the larger picture of how big data would affect retail and distribution
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Study on online payments and e-commerce with SOR model International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-07 Rakesh Kumar, Tilottama Singh, Sachi Nandan Mohanty, Richa Goel, Deepak Gupta, Meshal Alharbi, Rupa Khanna
Purpose The main purpose of this paper is to explain the preferences of consumers for using online payment services. This paper applies a unified theory model named stimulus-organism-response (S-O-R) theory for exploration. Design/methodology/approach This is quantitative research based on the structural equation modelling method. The stimulus-organism-response (S-O-R) theory was applied, whereby the
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Antecedents and mediators of experiential retailing consumer behavior International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-05-30 Hu Meng, Yangyang Sun, Xinxin Liu, Yujia Li, Yingjie Yang
Purpose An experiential retailing strategy is considered cardiotonic for consumers and brands. When such a stimulus is used, what cognition and behaviors are generated is an issue worthy of study. Therefore, the purpose of this study is to explore the factors and mechanisms that affect consumer response and relationship quality through empirical research. Design/methodology/approach Based on theoretical
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Adopting retail technology in crises: integrating TAM and prospect theory perspectives International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-06 Brigitte Burgess, Gallayanee Yaoyuneyong, Wesley A. Pollitte, Pauline Sullivan
Purpose This paper combines prospect theory (PT) and the technology acceptance model (TAM) proposing that technology anxiety (TA), risk averseness (RA), concern and resistance to use inhibit technology acceptance, while trust, social influence (SI) and compatibility are enablers to technology acceptance, particularly in the context of consumer adoption of retail technologies during crises. Design/
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The decision-making of internet recycler considering Internet-of-Things application International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-06 Syed Abdul Rehman Khan, Arsalan Zahid Piprani, Zhang Yu
Purpose The primary aim of this study is to examine the decision-making process of a reverse supply chain within a cooperative-competitive environment, with a particular emphasis on the incorporation of Internet of Things (IoT) technology in the recycling process. Design/methodology/approach The impact of IoT on recycling effectiveness, RF (refurbished) product demand and remanufacturing expenses is
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Quality improvement in retail-distribution of Saudi thobe using six-sigma International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-06-02 Emad Hashiem Abualsauod
Purpose This research aims to enhance the operational excellence and continuous improvement of the retail supply chain in the Saudi Thobe Factory through an integrated approach of Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) with artificial intelligence (AI). Design/methodology/approach The study identified the tailoring department as the department with maximum defects by using voice of
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Omnichannel retailing: exploring future research avenues in retail marketing and distribution management International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-05-26 Neha Sharma, Nirankush Dutta
Purpose This study explores the present state of research related to omnichannel retail, investigates retail's different sub-areas and suggests future research directions. Design/methodology/approach The subdomains of omnichannel retail have been identified using a keyword co-occurrence network (KCN) map and content analysis. The 5W1H method assisted in finding the bibliographies of 258 SCOPUS-indexed
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Retailing during the COVID-19 lifecycle: a bibliometric study International Journal of Retail & Distribution Management (IF 4.743) Pub Date : 2023-05-25 Astha Sanjeev Gupta, Jaydeep Mukherjee, Ruchi Garg
Purpose COVID-19 disrupted the lives of consumers across the globe, and the retail sector has been one of the hardest hits. The impact of COVID-19 on consumers' retail choice behaviour and retailers' responses has been studied in detail through multiple lenses. Now that the effect of COVID-19 is abating, there is a need to consolidate the learnings during the lifecycle of COVID-19 and set the agenda