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Relationship between trust, the investment model and logistics performance in supply chain management Business Process Management Journal (IF 3.715) Pub Date : 2023-12-20 Changjoon Lee, Byoung-Chun Ha
Purpose This study examines the relationship between trust, the investment model and logistics performance and the importance of commitment between companies in the supply chain. Furthermore, it analyzes satisfaction, quality of alternatives, investment size and commitment level, which are the constituent factors of the investment model, and reviews trust and logistics performance to ascertain their
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Business model innovation in sustainable entrepreneurship: co-evolutionary evidence from small accommodation firms Business Process Management Journal (IF 3.715) Pub Date : 2023-11-23 Silvia Baiocco, Paola M.A. Paniccia
Purpose This paper aims to better understand how business model innovation (BMI) occurs in the context of sustainable entrepreneurship, emphasizing the dialectical nature of entrepreneurial relationships. To do so, key interdependencies and reciprocal influences between internal/firm-specific and external/environmental factors underlying BMI for sustainability are analysed through co-evolutionary lenses
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Linking extra-industry network and organization–stakeholder relationships to SMEs performance through absorptive capacity: interaction effect of outsourcing big data analytics Business Process Management Journal (IF 3.715) Pub Date : 2023-11-24 Alireza Jalali, Said Mohamad Al Riyami, Mohammad Rezaur Razzak, Hanin Suleiman Alqam
Purpose The purpose of this study is to empirically examine the direct effect of extra-industry network (EIN) and organization–stakeholder relationships (OSR) on absorptive capacity (ACAP). In addition, this study explored indirect effects of EIN and OSR on performance through ACAP among small- and medium-sized enterprises (SMEs) in Oman by considering the moderating role of big data analytics (BDA)
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A novel approach for a pre-assessment of textile innovation process: innovation gap finder model (IGFM) Business Process Management Journal (IF 3.715) Pub Date : 2023-11-21 Fatma Altuntas
Purpose The textile industry is a labor-intensive industry in which where innovation-oriented studies are conducted intensively. However, identifying potential innovation gaps for a firm operating in the textile industry is not easy and greatly influences the firm's future success. To this end, this study aims to propose a novel integrated approach for the pre-assessment of the firm-level innovation
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Developing the framework of blockchain-enabled agri-food supply chain Business Process Management Journal (IF 3.715) Pub Date : 2023-11-21 Anandika Sharma, Tarunpreet Bhatia, Rohit Kumar Singh, Anupam Sharma
Purpose The food supply chain has faced many challenges due to its complex and complicated nature. Blockchain technology is one of the mechanisms used to improve agri-food supply chain processes by evolving organization capabilities. A study is being conducted to scrutinize the adoption of blockchain technology in the agri-food supply chain through the lens of the operational capability approach. It
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Entrepreneurial culture and disruptive innovation in established firms – how to handle ambidexterity Business Process Management Journal (IF 3.715) Pub Date : 2023-11-21 Josef Schindler, Andreas Kallmuenzer, Marco Valeri
Purpose The aim of this paper is to improve the understanding of strategies for how established companies can respond to disruptive innovation, handle increasing complexity, facilitate entrepreneurial culture and processes and successfully manage organizational ambidexterity. Design/methodology/approach A qualitative multiple-case study was conducted to explore successful practices of innovation ambidexterity
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ProcessChain: a blockchain-based framework for privacy preserving cross-organizational business process mining from distributed event logs Business Process Management Journal (IF 3.715) Pub Date : 2023-11-20 Sandeep Kumar Singh, Mamata Jenamani
Purpose The purpose of this paper is to design a consortium-blockchain based framework for cross-organizational business process mining complying with privacy requirements. Design/methodology/approach Business process modeling in a cross-organizational setting is complicated due to privacy concerns. The process mining in this situation occurs through trusted third parties (TTPs). It uses a special
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Examination of the effects of value creation, intellectual property and organizational creativity on artificial intelligence focused enterprises Business Process Management Journal (IF 3.715) Pub Date : 2023-11-20 Fatih Pinarbasi, Fatma Sonmez Cakir, Duygu Güner Gültekin, Merve Yazici, Zafer Adiguzel
Purpose Aritificial intelligence (AI)-focused enterprises purpose to provide value-creating and differentiated products and services using innovative technologies. For this reason, it is aimed to examine the effects of value creation, intellectual property and organizational creativity variables to make evaluations to increase the success of such enterprises. Design/methodology/approach Random sampling
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Advancing business process management lifecycle implementation through the integration of the design for Six Sigma method Business Process Management Journal (IF 3.715) Pub Date : 2023-11-21 Jamison V. Kovach, Teresa Cardoso-Grilo, Madalena Cardoso, Sofia Kalakou, Ana Lúcia Martins
Purpose This research proposes how Design for Six Sigma (DFSS) provides a complementary approach for business process management (BPM) lifecycle implementation in order to address gaps identified in the current literature. Design/methodology/approach The mandatory elements of a method (MEM) framework is used to illustrate DFSS's maturity as a process redesign method. The use of DFSS in a BPM context
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How blockchain technology supports the business processes of clinical trials: a systematic review Business Process Management Journal (IF 3.715) Pub Date : 2023-11-20 Afrooz Moatari-Kazerouni, Dinesh R. Pai, Alejandro E. Chicas, Amin Keramati
Purpose The authors propose a blockchain platform for managing clinical trial data to enhance data validity, integrity, trust and transparency in the pharmaceutical research process. The authors also provide an extensive review of how blockchain technology supports the business processes of clinical trials. Design/methodology/approach A systematic literature review was conducted to identify the existing
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Does knowledge collecting and donating enhance a bank's salesperson performance? Business Process Management Journal (IF 3.715) Pub Date : 2023-11-17 Halimin Herjanto, Muslim Amin, Cut Erika Fatimah
Purpose This study investigates the role of knowledge collecting and donating in enhancing relationship proneness and intimacy and improving a bank's salesperson satisfaction and performance. Design/methodology/approach Using the snowball technique, 315 online questionnaires were collected from commercial banks. A total of 300 useable questionnaires were included for further analysis. Findings The
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Robotic process automation and artificial intelligence capabilities driving digital strategy: a resource-based view Business Process Management Journal (IF 3.715) Pub Date : 2023-11-14 Osvaldo Braz dos Santos Moderno, Antonio Carlos Braz, Paulo Tromboni de Souza Nascimento
Purpose Research of currently limited literature sees Robotic Process Automation (RPA) as an important tool at the tactical level. However, the literature has not considered its potential contribution to creating competitive advantages. This paper aims to link RPA and Resource-based view (RBV) literature, proposing a conceptual framework boosting RPA research as part of an organizational AI strategy
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The influence of digital innovation ecosystem of high-end equipment manufacturing on the intelligent maturity of enterprise – an empirical study on the configuration of the “three-layer core-periphery” structure Business Process Management Journal (IF 3.715) Pub Date : 2023-11-13 Meifang Li, Yujing Liu
Purpose With the deep development of the new technological revolution and industrial transformation, the development, application, expansion and integration of digital technology provide opportunities for transforming the manufacturing industry from traditional manufacturing to intelligent manufacturing. However, little research currently focuses on analyzing the influencing factors of intelligent
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Mapping business process outsourcing and innovation towards a future research Business Process Management Journal (IF 3.715) Pub Date : 2023-11-07 Tesfaye Hailu, Abdella Kosa Chebo
Purpose To examine the development of research into the relationship between business process outsourcing (BPO) and innovation, a bibliometric methodology utilizing quantitative analytical methodologies was used. With the aid of a visualization analysis of scientific publications, this study also assessed the state of BPO and innovation practices. Design/methodology/approach Using the Web of Science
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Enhancing decision-making of IT demand management with process mining Business Process Management Journal (IF 3.715) Pub Date : 2023-10-25 Christian Novak, Lukas Pfahlsberger, Saimir Bala, Kate Revoredo, Jan Mendling
Purpose Digitalization, innovation and changing customer requirements drive the continuous improvement of an organization's business processes. IT demand management (ITDM) as a methodology supports the holistic governance of IT and the corresponding business process change (BPC), by allocating resources to meet a company's requirements and strategic objectives. As ITDM decision-makers are not fully
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Human resources practices as a moderator for inculcating lean thinking in IT organizations – an empirical approach Business Process Management Journal (IF 3.715) Pub Date : 2023-10-23 B. Megha, T.N. Srikantha Dath
Purpose Human Resource Practices (HRPs) have undergone a revolutionary change, with their practices being more strategic for facilitating the change process. Extant literature studies the impact of Lean Thinking Practices (LTPs) on Organizational Performance (OP). However, the role of HRP as a strategic partner in the inculcation of LTP appears to have been explored sparingly. Hence, this paper aims
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Understanding knowledge leadership in improving team outcomes in the health sector: a Covid-19 study Business Process Management Journal (IF 3.715) Pub Date : 2023-10-23 Muhammad Aamir Khan, Khawaja Fawad Latif, Sehrish Shahid, Syed Asim Shah
Purpose This study seeks to examine the role of knowledge-oriented leadership in the health sector to achieve team outcomes in the Covid-19 context. Drawing from the leader–member exchange (LMX), social cognitive and social identity theory, the present study develops a model linking knowledge-oriented leadership and team performance through the underlying psychological mechanisms of team efficacy,
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Patterns for modeling process variability in a healthcare context Business Process Management Journal (IF 3.715) Pub Date : 2023-10-23 Kathrin Kirchner, Ralf Laue, Kasper Edwards, Birger Lantow
Purpose Medical diagnosis and treatment processes exhibit a high degree of variability, as during the process execution, healthcare professionals can decide on additional steps, change the execution order or skip a task. Process models can help to document and to discuss such processes. However, depicting variability in graphical process models using standardized languages, such as Business Process
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Identifying characterizations of BPM methodology in hotel industry: evidence from listed hotel companies in Egypt Business Process Management Journal (IF 3.715) Pub Date : 2023-10-20 Mohamed Hany B. Moussa, M.S. Sayed, Batta R. Allam
Purpose The purpose of this study is to identify the characterizations of business process management (BPM) methodology in hotel industry through an aggregate processing of the core cyclesteps (CCCs) of the highly-cited BPM life-cycle models in the literature aiming to highlight the major issues of the current methodological approach of BPM in hotels when to put the notion of service process into practice
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Inhibitory influence of supply chain digital transformation on bullwhip effect feedback difference Business Process Management Journal (IF 3.715) Pub Date : 2023-10-19 Jing Gao, Yang Gao, Tao Guan, Sisi Liu, Tao Ma
Purpose This paper breaks through the limitations of the research on bullwhip effect in the traditional supply chain, extends the research perspective to digital supply chain and discusses the weakening effect of digital supply chain on bullwhip effect by comparing the overall performance of the two. Design/methodology/approach This paper starts with the weakening mechanism of supply chain digitization
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Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem Business Process Management Journal (IF 3.715) Pub Date : 2023-10-17 Francesco Calza, Annarita Sorrentino, Ilaria Tutore
Purpose This paper aims to determine how environmental sustainability (ES) can be integrated into the customer experience (CX). In order to accomplish this, the paper uses a customer journey (CJ) perspective. Speculatively, the paper analyses the experiential stakeholder ecosystem beyond the CJ to verify the obstacles to the implementation of ES. Design/methodology/approach This paper uses a qualitative
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Developing a business intelligence tool for sustainability management Business Process Management Journal (IF 3.715) Pub Date : 2023-10-13 Ricardo Chalmeta, Maria Ferrer Estevez
Purpose Business intelligence (BI) is a combination of computer systems and managerial processes to support decision-making. The balanced scorecard is a kind of business intelligence tool for performance measurement and management control aimed at balancing financial and non-financial as well as short- and long-term measures. The sustainable balanced scorecard is a modification of the original balanced
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Research on ecological evaluation of an enterprise open innovation community website Business Process Management Journal (IF 3.715) Pub Date : 2023-10-12 Renqiang Xie
Purpose While providing users with important innovation resources, an enterprise's open innovation community also encounters numerous challenges. The purpose of this study is to develop and implement a set of evaluation systems that can identify the ecological characteristics of open innovation communities. The ultimate goal is to provide guidance for the construction and establishment of these communities
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Creative self-efficacy – a double-edged sword: the moderating role of mindfulness between deliberate practice, creative self-efficacy, and innovation performance Business Process Management Journal (IF 3.715) Pub Date : 2023-10-06 Hanzhi Zhang, Arslan Ayub, Shahid Iqbal
Purpose Deliberate practice, an iterative process, has garnered increasing attention of researchers and practitioners in entrepreneurship and business domains in the recent years. However, research studies are on rise that found its positive correlates with superior performance. Nevertheless, whether the relationship always holds positive is an intriguing question that wedged the authors’ attention
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The significance of individual, group and future knowledge at a business level through the knowledge-based lens Business Process Management Journal (IF 3.715) Pub Date : 2023-09-25 Oanh Thi Kim Vu, Abel Duarte Alonso
Purpose The purpose of this study is to enhance the conceptual and practical understanding of individual, group and future knowledge as perceived by company owners and managers operating in Vietnam. To date, knowledge gaps remain concerning this emerging economy, for instance, regarding the significance of knowledge management (KM) skills and innovativeness in positively affecting firms' journey. Overall
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A value-driven touchpoints strategy for managing the customer experience process Business Process Management Journal (IF 3.715) Pub Date : 2023-09-22 Mehir Baidya, Bipasha Maity, Susobhan Goswami
Purpose Managers use several touchpoints to provide a positive experience for customers in an experience economy. Past studies ignored how the touchpoints complement one another in creating synergy, even though this issue has tremendous managerial implications. This research paper aims to examine the role of a set of value-driven touchpoints' in providing and managing the customer experience. Desi
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Exploring the potential of blockchain adoption for promoting value innovation: a case of the halal industry Business Process Management Journal (IF 3.715) Pub Date : 2023-09-19 Ambara Purusottama, Yos Sunitiyoso, Togar Mangihut Simatupang
Purpose Blockchain technology has encouraged more transparent transactions process through decentralized protocols and has identified multi-dimensional benefits. However, value innovation–based blockchain for the particular industry requires further elaboration since there appears to be a vague understanding. Therefore, this study aims to provide a profound perspective of value innovation based blockchain
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Analyzing pharmaceutical industry risks under uncertainty for performance improvement: an Indian scenario Business Process Management Journal (IF 3.715) Pub Date : 2023-09-14 Astha Sharma, Dinesh Kumar, Navneet Arora
Purpose The pharmaceutical industry faces multiple risks that adversely affect its performance. Within these risks, some dependencies have been observed, which help in streamlining the mitigation efforts. Therefore, the present work identifies and categorizes various risks/sub-risks in cause–effect groups, considering uncertainty in the decision-making process. Design/methodology/approach An extensive
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The role of big data analytics and organizational agility in improving organizational performance of business processing organizations Business Process Management Journal (IF 3.715) Pub Date : 2023-09-12 Jamshid Ali Turi, Muddasar Ghani Khwaja, Fareena Tariq, Athar Hameed
Purpose Business processing organizations are continuously focusing on customer knowledge management (CKM) due to the competitive business environment. CKM is being recognized as an essential source for improving organizational performance (OP). This study focuses on understanding CKM and its impact on OP. It also explores the moderating role of big data analytics capability (BDAC) on OP. Moreover
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Critical success factors for change management in business process management Business Process Management Journal (IF 3.715) Pub Date : 2023-09-08 Juliano Idogawa, Flávio Santino Bizarrias, Ricardo Câmara
Purpose The purpose of this study is to determine the influence of project critical success factors (CSFs) on change management in the context of business process management (BPM). Despite widespread interest in BPM, the existing literature is insufficient in addressing the antecedents that contribute to change management in business process projects. Design/methodology/approach Key factors of change
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Supply chain finance, firm performance and industry competition: empirical evidence from Pakistan Business Process Management Journal (IF 3.715) Pub Date : 2023-08-30 Memoona Sajid, Raheel Safdar
Purpose This study empirically tests the relationship between supply chain finance (SCF) and firm performance. Moreover, this study also investigates the potential role of industry competition in the proposed relationship between SCF and firm performance. Design/methodology/approach A conceptual framework is developed and tested using secondary data collected from 122 non-financial listed firms on
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Framework for cloud product lifecycle management system: a case study of an automotive industry Business Process Management Journal (IF 3.715) Pub Date : 2023-08-28 Ganesh Tanpure, Vinod Yadav, Rakesh Jain, Gunjan Soni
Purpose Product Lifecycle Management (PLM) systems have gained wide popularity for their role in manufacturing organizations for creating, managing and distributing product data. These systems are one of various enterprise systems which are required for smooth functioning and meeting the scaling up requirements organization. However, with introduction of cloud technology and other industry 4.0 initiatives
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Logistics 4.0 for supply chain performance: perspectives from a retailing case study Business Process Management Journal (IF 3.715) Pub Date : 2023-08-24 Mustapha Hrouga, Abdelkader Sbihi
Purpose This study considers the potential of logistics 4.0 for supply chain (SC) optimization in French retail. The authors investigate the implementation of Industry 4.0 technologies to optimize SC performance in the retail sector and SC's role in the digital transformation in supply chain management (SCM). Design/methodology/approach The authors first carry out a comprehensive bibliographic taxonomy
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A measurement instrument for the “ten principles of good BPM” Business Process Management Journal (IF 3.715) Pub Date : 2023-08-09 Peyman Badakhshan, Hendrik Scholta, Theresa Schmiedel, Jan vom Brocke
Purpose The ten principles of good business process management (BPM) support organizations in planning and scoping the organizations' BPM approach. Derived from literature and expert panels, the principles received much attention both in research and practice. This article develops a measurement instrument to operationalize the principles and to support organizations in measuring the degree to which
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Value proposition-driven reconfiguration of business models in dynamic industries: a design-science approach Business Process Management Journal (IF 3.715) Pub Date : 2023-07-31 Alexander Kouptsov, Jagjit Singh Srai
Purpose This paper aims to better understand and structure the process of business model (BM) redesign in dynamic industry contexts by exploring the interactions of BM components through a configuration and design-science lens. While these interactions have been investigated broadly in the BM literature, detailed studies on their properties and structures are limited. Design/methodology/approach A
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The moderating effect of knowledge-sharing on learning organisation and quality improvement practices Business Process Management Journal (IF 3.715) Pub Date : 2023-07-27 Rawa Hijazi
Purpose The aim of this research is to determine the impact of a learning organisation (LO) on developing quality improvement practices (QIPs) and to propose knowledge-sharing (KS) as a moderator which is anticipated to support the beneficial effect of a LO on QIP. A further objective is to establish whether training provision raises the abilities of healthcare organisations (HCOs) to attain greater
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Unlocking agility: Trapped in the antagonism between co-innovation in digital platforms, business analytics capability and external pressure for AI adoption? Business Process Management Journal (IF 3.715) Pub Date : 2023-07-24 José Arias-Pérez, Juliana Chacón-Henao, Esteban López-Zapata
Purpose Digital technology is increasingly important in enhancing organizational agility (OA). Institutional theory and resource-based view were harmonized to analyze firms' adoption of digital technologies. However, previous studies on OA have revealed that external pressures imply the imposition of barriers or technological standards that ultimately restrict OA. This study employs this double theoretical
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Hybrid RFID-IoT simulation modeling approach for analyzing scrubs’ distribution solutions in operating rooms Business Process Management Journal (IF 3.715) Pub Date : 2023-07-07 Yasmina Maïzi, Ygal Bendavid
Purpose Assess the realistic impacts of implementing an Radio Frequency Identification (RFID)/Internet of Things (IoT) uniforms’ distribution system for managing medical personnel’s scrubs in operating rooms. The authors use a hybrid simulation framework to address the following objectives and challenges: a) reduce and control operating rooms’ level of inventory; b) stabilize scrubs’ demand and c)
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A strategic approach to sustainable agricultural tourism “case study of Al-Ahsa, Saudi Arabia” Business Process Management Journal (IF 3.715) Pub Date : 2023-07-04 Hanady Ahmed, Mohamed Almahish, Haya Aleid
Purpose The percentage of tourism revenues from the national income decreased during the period (2000: 2020) which necessitates diversification in tourism activity and tourism revenues through agricultural tourism as one of the types of tourism activities. On other hand, Al-Ahsa governorate is the largest governorate in Saudi Arabia, covering an area of about 2,500 square kilometers. Moreover, it includes
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Knowledge management capability and organizational performance: a moderated mediation model of environmental dynamism and opportunity recognition Business Process Management Journal (IF 3.715) Pub Date : 2023-07-03 Abdullah Fahad AlMulhim
Purpose Knowledge management in any organization is important in enhancing the organization’s performance. This study aims to explore the influence of knowledge management capability on organizational performance with the mediation role of opportunity recognition and the moderation effect of environmental dynamism. Design/methodology/approach This study used an effective and well-developed survey to
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The effects of organizational learning on innovation and performance of venture capital-backed firms: the moderating effect of syndication Business Process Management Journal (IF 3.715) Pub Date : 2023-06-30 Abderrahim Laachach, Younes Ettahri
Purpose Despite the innovation and performance of venture capital (VC)-backed firms receiving extensive attention, how and under what conditions VC influences innovation and performance remains unclear. The present paper draws on organizational learning (OL) theory to examine the moderating effect of syndication on backed firms. Design/methodology/approach Drawing on a literature review that connects
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The composite approach as a hybrid approach to business process modeling: proposition and empirical evaluation Business Process Management Journal (IF 3.715) Pub Date : 2023-06-27 Pedro Antunes, José A. Pino, Mathews Nkhoma, Nguyen Hoang Thuan
Purpose Business process modeling faces a difficult balance: on the one hand, organizations seek to enact, control and automate business processes through formal structures (procedures and rules). On the other hand, organizations also seek to embrace flexibility, change, innovation, value orientation, and dynamic capabilities, which require informal structures (unique user experiences). Addressing
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Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy Business Process Management Journal (IF 3.715) Pub Date : 2023-06-29 Minwir M. Al-Shammari
Purpose The study aims to design a holistic multi-stage hierarchical model that leverages the firm's knowledge-enabled distinctive core competencies (DCCs) and builds enduring and profitable customer relationships to achieve sustainable competitive advantage (SCA) in dynamic and challenging environments. It developed a knowledge-enabled customer-centric competitiveness strategy (KCCS) model that integrates
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Blockchain-enabled supply chain management: integrated impact on firm performance and robustness capabilities Business Process Management Journal (IF 3.715) Pub Date : 2023-06-27 Javed Aslam, Aqeela Saleem, Yun Bae Kim
Purpose This study aims to proposed that blockchain helps the organization improve supply chain (SC) performance by improving integration, agility and security through real-time information sharing, end-to-end visibility, transparency, data management, immutability, irrevocable information and cyber-security platforms. Design/methodology/approach This study has made an initial effort toward proposing
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The impact of industrial Internet of things on sustainable performance: the indirect effect of supply chain visibility Business Process Management Journal (IF 3.715) Pub Date : 2023-06-23 Ayman Wael Al-Khatib
Purpose Sustainable management has become a strategic and popular requirement for stakeholders, as the ability to create competitive advantages in the current dynamic business environment and the pressures of digital transformation need to be increased attention in achieving the highest level of sustainable performance. The main objective of this paper is to explore the direct effects of the industrial
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How business process management culture supports digital innovation: a quantitative assessment Business Process Management Journal (IF 3.715) Pub Date : 2023-06-21 Bettina Distel, Ralf Plattfaut, Ingo Kregel
Purpose Current research suggests culture as a driving force of successful digital innovation (DI) that may not only built an organization's capability to digitally innovate but also reduce impeding factors within the organization. Only few empirical accounts support this hypothesis so far. Details of how culture supports DI are yet under-researched. This article aims to investigate the relationship
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The entrepreneurial accompaniment process and the importance of context Business Process Management Journal (IF 3.715) Pub Date : 2023-06-15 Sarhan Abdennadher, Sami Boudabbous
Purpose Based on the different stages of the business creation process and using qualitative methods, this study's aim is to understand the functioning of the process of accompaniment entrepreneurs in the Tunisian context. Design/methodology/approach The authors' exploratory research is qualitative. The data were collected through semi-structured interviews with a manager of an entrepreneurial accompaniment
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Assessing internal organizational pathways to reduce knowledge waste: a Lean thinking perspective Business Process Management Journal (IF 3.715) Pub Date : 2023-06-20 Leander Luiz Klein, Fernando Naranjo, Jacqueline Ann Douglas, Patricia Inês Schwantz, Gabriel Adolfo Garcia
Purpose The purpose of this article was to evaluate the causal influence of Lean management practices on knowledge waste within the context of higher education institutions (HEIs). The peculiarities of knowledge impress upon organizations the need to think about reducing knowledge waste as a crucial practice. The Lean philosophy and practices therefore stand out as an appropriate management perspective
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Understanding BMI from Industry 4.0, knowledge management and market uncertainty perspective Business Process Management Journal (IF 3.715) Pub Date : 2023-06-13 Dimitrios Kafetzopoulos
Purpose The main purpose of this study is to investigate the role of Industry 4.0 capability (I4.0 C) in creating a supportive environment for business model innovation by focussing on the mediating role of knowledge management capability (KMC) and the moderating effect of market uncertainty. Design/methodology/approach This paper uses interviews with managers and academics. Data were collected from
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Mediation approach of knowledge management process towards supply chain performance under green technology: an empirical analysis Business Process Management Journal (IF 3.715) Pub Date : 2023-06-13 Sajjad Alam, Jianhua Zhang, Muhammad Usman Shehzad, Naveed Khan, Ahmad Ali
Purpose Employee knowledge is an essential contributor to managing supply chain ambiguities and supply improvement. The current research examined green technology (GT) implementation and knowledge management (KM) processes toward knowledge worker supply performance (KWSP). The present study postulates that GT implementation's positive impacts on the KM process and KM process lead to improved KWSP based
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Internal factors affecting the financial performance of an organisation's business processes Business Process Management Journal (IF 3.715) Pub Date : 2023-06-09 Thuy Thi Cam Nguyen, Anh Thi Hong Le, Cong Van Nguyen
Purpose Although there are many efforts within organisations to improve the financial performance of business processes, the results of studies on the impact of internal factors on the financial performance of business processes in an organisation are inconsistent, even contradictory. Therefore, this paper aims to examine the extent and trends of the impact of factors inside companies on the financial
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Digital transformation and export performance: a process mechanism of firm digital capabilities Business Process Management Journal (IF 3.715) Pub Date : 2023-06-07 Tien Dung Luu
Purpose This study aims to investigate the logic between digital transformation and export performance by analysing a large sample of Vietnamese exporters. The theoretical model is further extended by investigating the driving role of digital transformational leadership and mediating effects of firm digital capabilities and employee exploration and exploitation innovation. Design/methodology/approach
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The role of Industry 4.0 on supply chain cost and supply chain flexibility Business Process Management Journal (IF 3.715) Pub Date : 2023-06-02 Gizem Erboz, Işık Özge Yumurtacı Hüseyinoğlu
Purpose Industry 4.0 accelerates the performance of supply chains, in particular, the reduction in supply chain cost (SCC) and improvement in supply chain flexibility (SCF). The aim of this study is to examine the role of Industry 4.0 on SCC and SCF, using network theory to explain the interrelationships. Design/methodology/approach Data were collected from 182 manufacturing firms in Turkey. The partial
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Robotic process automation deployments: a step-by-step method to investment appraisal Business Process Management Journal (IF 3.715) Pub Date : 2023-05-31 Antti Ylä-Kujala, Damian Kedziora, Lasse Metso, Timo Kärri, Ari Happonen, Wojciech Piotrowicz
Purpose Robotic process automation (RPA) has recently emerged as a technology focusing on the automation of repetitive, frequent, voluminous and rule-based tasks. Despite a few practical examples that document successful RPA deployments in organizations, evidence of its economic benefits has been mostly anecdotal. The purpose of this paper is to present a step-by-step method to RPA investment appraisal
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Success of digital marketing model for software development industry: validation of survey based results with case study analysis Business Process Management Journal (IF 3.715) Pub Date : 2023-05-31 Nidhi Gupta, Sultan Singh
Purpose The paper aims to clarify the validity of the digital marketing model for software IT professionals. It proposes a model of buying behavior practices followed in digital era and outlining all six critical factors that were considered for developing this model. So the main objective of the study is to validate the success of digital marketing model through a survey-based results and case study
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Does leadership and management support facilitate green knowledge acquisition and green innovation: a moderated mediation approach Business Process Management Journal (IF 3.715) Pub Date : 2023-05-23 Hisham Idrees, Jin Xu, Ny Avotra Andrianarivo Andriandafiarisoa Ralison, Maysa Kadyrova
Purpose Given the critical role of green innovation (GI) in the manufacturing sector, this study builds a moderated mediation model to evaluate the influence of leadership and management support on GI, the mediating function of green knowledge acquisition, and the moderating role of green absorptive ability. Design/methodology/approach The study employed a quantitative research approach with hierarchical
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Big data analytics-enabled dynamic capabilities and firm performance: examining the roles of marketing ambidexterity and environmental dynamism Business Process Management Journal (IF 3.715) Pub Date : 2023-05-17 Munazza Saeed, Zafer Adiguzel, Imran Shafique, Masood Nawaz Kalyar, Denisa Bogdana Abrudan
Purpose Drawing from dynamic capability (DC) theory, this study aims to investigate how big data analytics (BDA)-enabled dynamic capabilities (DCs) prompt firm performance. This study proposes that BDA-enabled DCs lead firms toward simultaneous exploration and exploitation of new knowledge about markets and products (i.e. marketing ambidexterity) which in turn improves firms' market and financial performance
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Artificial intelligence to counteract “KPI overload” in business process monitoring: the case of anti-corruption in public organizations Business Process Management Journal (IF 3.715) Pub Date : 2023-05-17 Simone Caruso, Manfredi Bruccoleri, Astrid Pietrosi, Antonio Scaccianoce
Purpose The nature and amount of data that public organizations have to monitor to counteract corruption lead to a phenomenon called “KPI overload”, consisting of the business analyst feeling overwhelmed by the amount of information and resulting in the absence of appropriate control. The purpose of this study is to develop a solution based on Artificial Intelligence technology to avoid data overloading
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“Perfectionism is a debacle” how a perfectionist leader hinders in business processes? A multiple mediated model Business Process Management Journal (IF 3.715) Pub Date : 2023-05-15 Muhammad Faisal Malik
Purpose The current study highlights the dark side of a perfectionist leader hindering in business processes and also investigates its impact on procrastination through workplace incivility, psychological distress, and psychological detachment by using the tenet of conservation of resource theory. Positivism research philosophy was adopted, followed by a deductive approach. Design/methodology/approach
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A holistic analysis of maritime logistics process in fuzzy environment in terms of business process management Business Process Management Journal (IF 3.715) Pub Date : 2023-05-09 Ercan Akan
Purpose The aim of this study is to provide a holistic analysis of all possible maritime business logistics processes related to import and export shipments in a fuzzy environment through a case study of a maritime logistics company based on the as-is and to-be models within business process management (BPM). Design/methodology/approach The analyses considered the following perspectives: (i) in the