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Taking ACTION: Identifying factors that affect public willingness to engage in emergency preparedness activities Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-03-09 Lauren Swan‐Keig, Sara Waring, Laurence Alison
With the scope and severity of disasters continuing to grow, encouraging public engagement in emergency preparedness activities is becoming increasingly important. Recently, this has included governments introducing emergency alert systems to warn people of nearby danger to life. However, to date, little research focus has been directed towards understanding what mechanisms affect public willingness
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Expectation versus reality: How crisis statement essentials are evaluated by Gen Z stakeholders and crisis communication practitioners Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-03-04 Elise Karinshak, Taylor Voges, Yan Jin
At the onset of a crisis, an initial organizational statement sets the tone for subsequent discussion. While existing literature provides strategic guidance, it offers limited insight into the message‐level execution of such statements. This study synthesizes insights from literature and trade publications to complement strategic literature by proposing a practical set of ‘crisis essentials’ which
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Listening to experts is not always wise: Unravelling the dynamics of decision‐making in the crisis cell Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-03-04 Raphael G. De Vittoris, Norbert Lebrument, Carole Bousquet
The study challenges the conventional belief that expertise enhances crisis decision‐making. Analyzing crisis simulations, it reveals that crisis cells with minimal expertise achieved a commendable 69% decision quality, surpassing those with specialists. The research underscores the importance of collective intelligence and adherence to fundamental ‘metarules’ in decision‐making, irrespective of expertise
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Navigating turbulent waters: The impact of business continuity management (BCM) practices on financial and nonfinancial performance of tour operator companies Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-24 Quratulain Syahirah Awang Ali, Mohd Hafiz Hanafiah, Spencer Hedley Mogindol
This study examines the influence of Business Continuity Management (BCM) practices on tour operator companies' financial and nonfinancial performance amid the COVID‐19 pandemic. Employing purposive and cluster sampling, a survey was conducted with 331 tour operators, and the study hypotheses were evaluated using Partial Least Squares—Structural Equation Modelling. Findings reveal that the organizational
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Digital resilience framework for managing crisis: A qualitative study in the higher education and research sector Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-23 Samreen Mahmood, Mehmood Chadhar, Selena Firmin
Australia's Higher Education and Research Sector (HERS) must adopt digital resilience strategies to tackle cybersecurity challenges and manage major crises effectively. In this study, we have developed a digital resilience framework to mitigate these cybersecurity issues. Our findings suggest a range of keystone factors for crisis management, such as implementing cybersecurity awareness programmes
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Efficacy of response strategies in brand spillover crises: The roles of perceived attribute similarity, blame attribution and attitude towards response messages Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-20 Jun Zhang, Joon Soo Lim
The study examined the role of people's perceptions of attribute similarity between two brands in determining and responding to spillover crises and compared the efficacy of three response strategies in mitigating spillover crises. An experiment was conducted using a 2 (attribute similarity: high, low) × 3 (crisis response strategy: bolstering, differentiation, strategic silence) factorial design.
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“READINESS”: A keystone concept beyond organizational crisis preparedness and resilience Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-17 Yan Jin, W. Timothy Coombs, Yijing Wang, Toni G. L. A. van der Meer, Brittany N. Shivers
Driven by the academia-industry co-identified need to discover new keystones for optimizing organizational crisis communication and management decision-making, this concept paper proposes a new “READINESS” model. Grounded in the organizational preparedness and resilience literature and drawing predominantly from crisis communication and strategic conflict management elements, READINESS is examined
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The holistic repercussions of the ongoing war and refugee crisis on the Polish travel agencies Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-14 Zahid Ahmad, Shafaqat Mehmood, Ather Azim Khan, Salman Khan, Asif Jabbar
The Russia–Ukraine conflict is a common concern and hot-debated topic of the international community. This study aims to assess the influence of the war and refugee crisis's holistic repercussions on the Polish tour operators/travel agencies; and elaborate on the response capability of managers/concerned authorities. Findings revealed that the war and refugee crisis negatively impacted the travel agencies
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Interorganizational networks in dynamics of disaster: Comprehensive approach to network effectiveness Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-11 Saemi Chang
Governments grapple with the challenges of uncertainty and complexity in disasters due to interconnected actors. This research explores how government organizations can effectively operate during disasters. Two aspects of network effectiveness—structural and procedural approaches—are considered. The structural approach emphasizes the network stability, while the procedural approach focuses on the process
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Protective action as an enduring keystone of risk communication: Effective form, function and process of risk messaging as advocated by global higher education practitioners during a pandemic Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-13 Andreas Schwarz, Timothy Sellnow, Johanna Geppert, Deanna D. Sellnow
Risk communication is a keystone in crisis prevention and mitigation. For that purpose, many institutions worldwide have the task of translating scientific risk information into actionable messages for public safety. As a collaboration among international risk and crisis communication scholars and practitioners, we sought to identify what risk communication practitioners at higher education organizations
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The normality/emergency imaginary, contingency and political possibility: Analysing the UK pandemic response Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-13 Petter Narby
The outside of normality and normal politics is commonly referred to as emergencies, crises and disasters. The paper describes and analyses this normality/emergency imaginary by relating it to questions about order, necessity and contingency. The paper draws upon Sergei Prozorov's work on order and its excess to examine the shift in the United Kingdom pandemic response from recommendations to mandates
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From worshipping Tyche to playing with wild cards Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-07 Justine Walter
In his Physics, Aristotle acknowledges the role of Tyche, the Greek equivalent of contingency. His home, the Greek peninsula, was, and is today, regularly struck by natural hazards. Ancient records document that they wrought substantial damage to the infrastructure and political integrity of communities. Lacking reliable forecasting systems, for the ancient Greeks any of these hazards was contingent
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Contingency, crises & disasters: Broadening the research agenda Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-02-02 Simon Hollis
The idea of contingency emphasizes uncertainty, the consequences of choice as well as our dependence on persons and events outside our control and ability to comprehend. The concept is thus integral to how we define and understand disasters and crises. Yet the way in which contingency informs research agendas is often restricted to a dialectic reaction to uncertainty, the unknown, and the uncontrollable
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Action-time-controlled tabletop gamification improves physician‒nurse collaborative emergency room evacuation training Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-27 Po-Hua Wang, Hung-Chieh Chang, Ming-Yuan Hong, I-Chen Lin, Szu-Yin Chen, Chih-Hsien Chi, Chia-Chang Chuang, Chia-Lung Kao, Chih-Hao Lin
This article is an example of Lessons from the Field highlighting the practical implementation of a novel time-controlled mechanism in the gamification of emergency department evacuation training via tabletop exercise. Tabletop exercise is one of the most common drill types for disaster preparedness. It is easy to use, effective, and low in cost, but it has some shortcomings. For example, its lack
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A scoping review: Inquiring into the potency of response source credibility (RSC) towards enhancing crisis response strategies Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-19 Egede Dominion Dominic, Mastura Mahamed, Zulhamri Abdullah, Norliana Binti Hashim
It is paramount to consider that organizations are not immune to crises. Communicating solutions to the cataclysm is indispensable when the response source is credible. Our article answers recent calls for more research into the efficacy of organizational response source credibility (RSC) during crises and maintaining reputation. RSC (trustworthiness) is one of the indispensable prerequisites for achieving
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Understanding spatial tourism destination recovery in Iran based on a destination attribute recovery index for COVID-19 Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-19 Mehdi Hajilo, Lori Pennington-Gray, Siamak Tahmasbi, Siavash I. Gheshlagh
Throughout history, the tourism industry has encountered diverse crises, each with its distinct characteristics. While the nature of these crises may evolve, the inevitability of their occurrence persists. Given the unpredictability of such events, understanding recovery factors for tourism destinations becomes crucial for swift recuperation. This study employed a destination recovery measurement model
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Keystone theories of postcrisis discourse: Communication Theory of Resilience and Discourse of Renewal Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-13 Matthew W. Seeger, William Nowling, Henry S. Seeger
Theories of resilience are keystones for understanding how individuals, small groups, organizations, and communities arrive at collective meaning, resolve uncertainty, and respond to crisis events. In response to a crisis, organizations can pursue three goals: Returning to the prior equilibrium, creating a new equilibrium with new processes and policies, or a combination of the two. Theories of resilience
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Assessing COVID-19 crisis communication and health outcomes based on the Intervention Ladder Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-12 Matthew Fifolt, Kathryn J. Corvey, J. Cameron Crosby, Rachael A. Lee, Greer A. Burkholder, Sarah Nafziger
Effective health communication is critically important in times of emergency. From the outset of the COVID-19 pandemic, officials at the University of Alabama at Birmingham (UAB) delivered health announcements that were timely, transparent, trustworthy and proportional to the crisis. Moreover, each announcement contained one or more messages with guidance corresponding to varying levels of the Intervention
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Building trust in times of crisis: A panel study of the influence of satisfaction with COVID-19 communication and management Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-12 Ali Abdelzadeh, Thomas Sedelius
This study examines the relationship between citizens' satisfaction with government COVID-19 communication and management (SWCCM) and institutional trust. By employing a longitudinal approach, using three-wave panel data from Sweden from 2020 to 2022, the study addresses the current lack of research on the interplay between SWCCM and institutional trust across different stages of a societal crisis
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Higher education crisis: Academic misconduct with generative AI Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-09 NaYoung Song
Higher educational institutions (HEIs) are facing a significant challenge in maintaining academic integrity due to the technological integration of generative artificial intelligence (AI). The widespread use of AI tools by college students has resulted in an increase in plagiarism and cheating, highlighting the need for effective implementation of this technology. However, there is a lack of research
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Landscape and domains of possible future threats from a societal point of view Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-07 Lassi Tähtinen, Saija Toivonen, Anahita Rashidfarokhi
We are currently amid multiple interconnected and complex crises within the different dimensions of our society—a polycrisis, and the future promises even greater complexity in terms of threats. However, the existing crisis typologies and crisis identification often have an introspective organisational focus and tend to concentrate on a limited set of historically known threats. This study takes an
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Moving toward community preparedness efficacy: Uncovering barriers in communities disproportionately impacted by flooding Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-03 Yifan Xu, Keri K. Stephens, Nancy H. Carlson, Katherine E. Lieberknecht, Fernanda Leite
Disasters can have devastating impacts on communities particularly when they are disproportionately impacted by flooding. Despite the presence of governmental programs implemented to increase community preparedness for flooding, communities may still struggle. Currently, we have limited holistic knowledge of barriers that stifle community preparedness. To address this gap, we conducted 32 in-depth
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Levi's and Lalaland.ai collaboration crisis Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2024-01-03 Lila Maiolo
Levi Strauss & Co., a popular fashion label commonly known as Levi's, was involved in a crisis situation in March 2023 as a result of their partnership with Lalaland.ai, an artificial intelligence (AI) company. The partnership was created with the intention of using AI-generated models to show more diversity in Levi's modelling. However, the brand received intense backlash and criticism following the
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Simulations in human-AI crisis management systems Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-12-29 Elise Karinshak
Generative artificial intelligence (AI), applied to power simulation technologies, offers profound opportunities to supplement practitioner workflows in crisis management, conceptualized by Coombs as the prevention, preparation, response, and revision phases. Synthesizing insights from crisis management and computer science, I envision how such tools could aid crisis practitioners in decision-making
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Crisis and risk preparation: Lessons from the field Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-12-26 David Michaelson, Jennifer Clark, Stephan Merkens, Kevin Cleary
This article is an example of “Lessons from the Field.” A commonly held “best practice” for crises requiring a public relations response is the need for advance preparation in anticipation of a crisis based on the level of likely risk. The challenge facing many communication professionals is identifying which risk preparedness measures are essential and prioritizing crisis preparations that are most
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The art and science of de-weaponizing disinformation for the public good Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-12-25 Rodrigo A. Sierra, Justin DeJong, Joshua Zembik, Joel Hood
From the earliest days of the pandemic, the American Medical Association Enterprise Communications team was operating in the white space. Organisational development gurus define “white space” as places where “rules are vague, authority is fuzzy, budgets are nonexistent, and strategy is unclear–and where, as a consequence, entrepreneurial activity that helps reinvent and renew an organisation takes
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Effective communication in times of crisis: The case of face mask mandates in the United States Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-12-14 Davia Cox Downey, William Myers
We evaluate communication policies related to COVID-19 adopted by governors in the United States and explore how communication and policy directives are impacted by hyper-polarised situations, namely the presence of a divided government. This work sheds light on the challenges of crisis communication and executive leadership. Using a combination of robust regression and text and sentiment analyses
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Voices in the storm: Analyzing MakeMyTrip's crisis communication during COVID-19 through a multivocality lens Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-12-12 Shalini Upadhyay, Nitin Upadhyay, Alekh Gour
The COVID-19 pandemic's travel restrictions have created significant difficulties for travellers and online travel agencies (OTAs), such as MakeMyTrip (MMT). This research examines MMT's crisis communication during the pandemic through multivocality, using Twitter data to analyze actors, topics, emotions and interaction patterns. The results show complex relationships among travellers, government,
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Striving for health equity during the COVID-19 pandemic: Vaccine distribution in DuPage County, IL Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-11-28 Matthew Fifolt, Christopher Hoff, Kristen Lundeen
This article is an example of ‘Lessons from the Field’. The likelihood of future novel diseases, like coronavirus disease 2019 (COVID-19), is extremely high due to global travel, increased antibiotic resistance, and vaccine hesitancy of common viruses based on attitudes towards the COVID-19 vaccine. Therefore, local and state health departments should incorporate lessons learned from the COVID-19 pandemic
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A decade of wireless emergency alerts: A longitudinal assessment of message content and completeness Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-11-27 Michele K. Olson, Jeannette Sutton, Lauren B. Cain, Nichoals Waugh
Wireless Emergency Alerts (WEAs) provide a direct way for public safety officials to reach at-risk publics via text-based messages on their mobile devices. Although WEAs were introduced over a decade ago and can be either 90 or 360 characters in length, we currently do not know what these messages have contained. To address this gap, we quantify the contents of the last decade of WEA messages using
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Impact of information processing on purchase intention in new energy vehicle product harm crises Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-11-27 Weiwei Zhu, Anqi Chen, Jing Zeng
Within the increasingly complex and changeable market environment of new energy vehicles, consumers' attention to product safety has increased significantly, and higher, updated requirements are put forward at the level of product safety. Simultaneously, a product harm crisis, which often entails product recalls, can lead to consumer concerns regarding product specifications and security. Based on
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Why are we surprised by extreme weather, pandemics and migration crises when we know they will happen? Exploring the added value of contingency thinking Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-11-21 Magnus Ekengren
This article attempts to explain why governments are surprised when extreme weather, pandemics and migration crisis hit their own country despite their good knowledge of these global threats. With the help of the contingency concept, the article explores the reasons behind these surprises by introducing a new category of threats that complements the ones in the existing literature on surprise. It adds
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Exercise design for interagency collaboration training: The case of maritime nuclear emergency management tabletop exercises Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-11-16 Rune Elvegård, Natalia Andreassen
In this paper, we explore a concept of exercise design within emergency management competence development. The paper presents recommendations for exercise design aspects that may be suitable for gaining collaboration skills and knowledge that responders need in unknown events of high complexity. This study explores the practice of tabletop exercises with complex scenarios that engage participants to
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Wireless Emergency Alerts and organisational response: Instructing and adjusting information in alerts Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-11-05 Lauren B. Cain, Jeannette Sutton, Michele K. Olson
In the United States, alerting authorities are authorized by the Federal Emergency Management Agency (FEMA) to notify the public of imminent hazards and threats by sending Wireless Emergency Alerts (WEAs) through the Integrated Public Alert and Warning System (IPAWS). Although recent efforts have been made to examine historical WEA compliance with frameworks such as Mileti and Sorenson's (1990) Warning
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Business crisis management in wartime: Insights from Ukraine Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-26 Sophia Opatska, Winni Johansen, Adam Gordon
Our research documents the experiences of business crisis management in wartime Ukraine. The goal of the paper is to contribute to our understanding of business crisis management in a conflict zone in wartime conditions, a significantly under-researched area. Based on interviews with the owners and managers of 20 Ukrainian companies spanning sectors and geography of the country, the paper provides
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Actualizing novel trajectories: Chronological and kairotic improvisations Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-25 Virginie Fernandez, Yvonne Giordano, Markus Hällgren
The role of first responders during extreme crisis events consists of improvising under time pressure to retain control of the unfolding situation and mitigate harmful effects to help organizations restore their ‘normal’ functioning. This pervasive view of crises as cosmologic events obscures their transformational dimension and their long-term positive outcomes. In this article, we explore how actors
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Factionalism and schisms: Analyzing network structure and characteristics of online opinion leaders in an international religious crisis Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-23 Jordan Morehouse, Brandon Boatwright
This study addresses gaps in the crisis communication literature by examining the role and influence of online opinion leaders in an overlooked type of crisis—organizational factionalism and schisms. This study examined network attributes and characteristics of online opinion leaders during an international religious crisis by conducting a social network analysis of 27,710 posts on Twitter concerning
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Emergence and institutionalization of interorganizational coordination structures in crises Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-11 Tove Frykmer, Per Becker
Crises often reveal a mismatch between organizational and problem structures, demanding interorganizational coordination or new organizational solutions. Much is known about functions and roles of such organizational solutions, but less about the processes underlying them. This study investigates the processes behind the emergence and institutionalization of organizational solutions to meet new coordination
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Exploring attitudes towards health preparedness in the Middle East and North Africa against chemical, biological, radiological, and nuclear threats: A qualitative study Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-10 Hassan Farhat, Guillaume Alinier, Mariana Helou, Ioannis Galatas, Denis Josse, Craig Campbell, Nelson Olim, Ayşe Handan Dökmeci, Mohammed Heriza, Henda Chebbi, Kawther El-Aifa, Amira Jaafar, Sami Souissi, Asma Ben Amor, Nicholas Castle, Loua Al-Shaikh, Walid Abougalala, Mohamed Ben Dhiab, James Laughton
Since 1970, Middle East and North African (MENA) countries have witnessed evolutionary industrial development and long-running terrorist and inter-country conflicts. Additionally, the risk of accidental, deliberate or natural chemical, biological, radiological, and nuclear (CBRN) threats has also increased, requiring a collaborative review of the health sectors’ preparedness for potential CBRN risks
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Crisis management competencies: A university stakeholder perspective Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-07 Courtley D. Pharaoh, D. J. Visser
South African Universities faced an unforeseen crisis in the form of the #FeesMustFall (#FMF) movement. The Executive Management of the affected Universities was criticized for how the crisis was handled. Due to the significant cost (over R1 billion) to the higher education sector, not just in fiscal losses, but the loss of life, the investment into crisis management would be justified. Crisis management
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‘Simply by collaborating’? The impact of public and nongovernmental sectors collaboration experience on its institutionalization in the Lithuanian crisis management system Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-07 Rasa Bortkevičiūtė
Despite some evidence that the experience of collaboration contributes to its institutionalization in the crisis management system, the mechanisms behind this process remain unclear. Building on existing research, we distinguish six building blocks (i.e., pressure to collaborate, clarity of roles, mutual trust, leadership, positive feedback and learning) that influence the institutionalization of collaborative
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Weathering the storm: A case study of organizational culture and effectiveness in times of disruptive jolts and crisis Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-05 Rasool Mokhtarifar, Farzad Zandi, Alireza Nazarian
A crisis stems from an unexpected negative change in the environment, threatening the high-priority values of the organization. As a crisis, the COVID-19 pandemic jolted businesses worldwide, necessitating an investigation into the aspects of such an unsolicited change in the culture and effectiveness of organizations. With this aim, this research is based on a two-step explanatory case study of a
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The effect of evidence in crisis learning: Based on a perspective integration framework Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-04 Bing Wang, Dinglin Li, Yuqing Wang
Crisis learning is a multifaceted subject, and the integration of research perspectives is an important lens for a deeper understanding of the cognitive constructs of crisis learning, especially at the ‘input’ side of information. This study adopts a ‘structure-process’ analytical paradigm, conducted by integrating safety science and political/social perspectives on crisis learning through the lens
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Constituting absence as reliability: The case of COVID-19 response networks Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-10-02 Rebecca M. Rice
High reliability organizations (HROs) are rare organizations that manage established technologies to avoid catastrophic errors. The concept of reliability, however, has become attractive to other organization types. This expansion creates scholarly questions about what reliability is outside of HROs. The COVID-19 pandemic challenged new organizations to create reliability by also creating alternative
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Rethinking trust within emergency collaboration: The significance of negative affects Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-09-25 Daniel Sage, Nina Jörden, Chris Zebrowski
Strong emergency collaboration is commonly assumed to involve a joyful passage to trust and confidence. Organizations are said to collaborate when fear and suspicion are overcome. Thus, negative, or sad, affects—such as anger, fear, disdain, despair, frustration—appear opposed to emergency collaboration. In this hybrid theoretical-empirical paper we challenge these assumptions by elaborating the affect
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Let those with power speak: The effects of a CEO as a spokesperson and using a video channel during a product-harm crisis and a moral-harm crisis Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-09-21 Ardion Beldad, Lara von Rosenstiel
Organizations facing a crisis, whether product- or moral-harm, must carefully decide on their crisis response to minimize any crisis-related damage. When responding to a crisis, it is not only the message that matters but also the individual delivering the response and the channel used for responding. To test the effects of crisis spokesperson (CEO vs. public relations officer) and channel type (video
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Revolutionizing indoor emergency evacuation prediction with machine learning: A Hand-searching technique and content analysis on Random Forest algorithm Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-09-12 Syed Ahmad Fadhli Syed Abdul Rahman, Khairul Nizam Abdul Maulud, Muhammad Fadhli Mustaqim Mazlan
Machine learning and emergency evacuation prediction share a meaningful association in the context of the Industrial Revolution 4.0 era, given that machine learning can potentially enhance emergency evacuation prediction processes. Machine learning has the potential to revolutionise emergency evacuation prediction by providing a data-driven approach that aids decision-making and response time in emergencies
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Business continuity and resilience management: A conceptual framework Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-09-05 Riana Steen, Ole Jacob Haug, Riccardo Patriarca
The overall objective of business continuity management (BCM) systems is to provide guidance and analytical subcomponents on how to assess and manage risk and sustain operations when facing a disruptive event. Current BCM practices largely follow a standard structure for formal planning processes and risk-assessment activities. An underlying assumption in standard practices is that systems can be decomposed
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A systematic review of the use of mobile alerting to inform the public about emergencies and the factors that influence the public response Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-09-05 Fiona Mowbray, Freya Mills, Charles Symons, Richard Amlôt, G. James Rubin
During an emergency, it is necessary to quickly disseminate messages to the public. These communications often provide information about the emergency as well as guidance or advice aimed at ensuring the safety of the population. Successful emergency communication depends upon how rapidly and reliably a message can be disseminated, but also on how people respond to the message that they receive. To
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Living a ‘Digital Life’ and ready to cope with crises? Highlighting young adults' conceptions of crisis and emergency preparedness Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-08-31 Mats Eriksson
Increasing numbers of people are spending more and more time in digital landscapes, with many still unknown consequences for crisis and emergency management. This exploratory, in-depth, qualitative interview study (N = 14) explores conceptions about local and individual crisis and emergency preparedness among a small group of young adults representing the most digitally savvy generation in Sweden.
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Recalibrating the management of resources in emergency response Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-08-21 Joseph Amaro, Matthew Fifolt
This article is an example of ‘Lessons from the Field’. Traditionally, preparedness activities emphasize acquisition of resources and the evaluation of resource capabilities. However, as local health departments (LHDs) move into a post-coronavirus disease 2019 (COVID-19) reality, we suggest greater emphasis be placed on the management of resources. In other words, all-hazards planning should include
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Organizational resilience as paradox management: A systematic review of the literature Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-08-11 Betelhem Fikru Tekletsion, Jorge Filipe Da Silva Gomes, Belaynesh Tefera
The study of organizational resilience has gained considerable attention in the past two decades owing to the dynamic nature of the business landscape. Researchers converge on the need for organizations to build resilience capacities that enable them to anticipate, cope with and recover from unexpected events and adversities. Resilience has been understood as the ability of organizations to anticipate
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Constructing and using an experimental space for resolving crisis: A case study of a chemical leak following an industrial accident Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-08-10 Elsa Gisquet, Jean-Christophe Le Coze
This article argues that space plays an active role in shaping collective responses to crisis situations. While it is well known that the physical features of a place affect the way industrial accidents can be managed by response and rescue teams, this article will examine another important aspect of space: its role in helping to resolve crises. We present a case study involving a French complex where
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Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-08-04 Shalini Upadhyay, Amrita Chaskar, Marianna Sigala
Tourism and hospitality crisis communication research (THCCR) has produced a large corpus of literature with a disparate set of themes since 1980. Few studies have traced the growth of crisis communication in tourism research. In this paper, we attempt a state-of-the-art examination of the growth and development of THCCR by adopting a quantitative bibliometric approach. The analysis traces the development
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Delving the impact of adaptability and government support in small-and medium-sized enterprises business resilience: The mediating role of information technology capability Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-07-29 Yuen Onn Choong, Ai Na Seow, Mei Peng Low, Nur Hafizah Ismail, Chee Keong Choong, Choon Sen Seah
The main aim of this study is two-fold. First, we examine the combined effect of small-and medium-sized enterprises' (SMEs) adaptability, government support and information technology capability in business resilience. Second, we study the mediating effect of information technology capability on the proposed direct relationships. A total of 211 SMEs participated in this survey voluntarily. The proposed
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Communication to protect brand image during a terrorism crisis: Application of situational crisis communication theory Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-07-25 Laura Domschat, Melodena Stephens, Hamid Saeed
We examined the impact of attributed responsibility and crisis communication for a terrorism crisis on brand image. This crisis scenario involved the loss of life. Using an experimental design methodology and based on the response of 209 respondents, we find that brand image, as expected decreases post-terrorism. Various types of communication responses were ranked as appropriate and assessed as to
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Research trends towards crisis management in social sciences: A bibliometric analysis Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-07-24 Hıdır Polat, Murat Seyfi
This research aims to reveal the main trends, gaps and paradigm shifts in crisis management. Data from research dealing with crisis/crisis management in the social sciences literature were examined in this context. The Web of Science database was used to collect research data. The data were analyzed using bibliometric analysis, a quantitative research method. The findings show that crisis management
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Framing the Covid-19 pandemic: A comparative analysis of Swedish and Danish crisis communication Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-07-18 Maja Sørensen, Darrick Evensen
We explore how Swedish and Danish leaders used framing in crisis communication to mobilize support for their Covid-19 mitigation policies. This research note is grounded in social constructionism and framing theory, analysing how framing in crisis communication is used as a political tool to justify a chosen pandemic strategy. We employ content analysis to compare Swedish and Danish press conferences
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Crisis management during the COVID-19 pandemic: Street food vendors' perspectives from Bangkok Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-07-14 Kazi Ziaul Zafri, Bijay Sigdel, Pratikshya Bhandari
In times of pandemic, today's informal sector's survival depends on the substantial implication of crisis management to reduce unforeseen barriers. This study explores deeper into street food vendors' crisis management practices, moving beyond the crisis's consequences by probing learning experiences throughout the COVID-19 pandemic. Using interpretative phenomenological analysis (IPA) with 15 street
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Towards a common framework to support decision-making in high-risk, low-time environments Journal of Contingencies and Crisis Management (IF 3.42) Pub Date : 2023-07-14 David Launder, Greg Penney
In a recently published study, we completed a systematic literature review of 10,084 peer reviewed English language studies since 2000 within the context of threat assessment, sense making, and critical decision-making in police, military, ambulance, and firefighting contexts. The results of our descriptive analysis found that although research into threat assessment and decision-making has been historically