-
-
Closed-loop supply chains with product remanufacturing: Challenges and opportunities J. Ope. Manag. (IF 7.8) Pub Date : 2024-02-27 Saurabh Bansal, V. Daniel R. Guide, Sergey Naumov
1 INTRODUCTION The body of knowledge regarding remanufacturing's role in closed-loop supply chains (CLSC) has been dominated by case studies and analytic models (either empirically informed or fully stylized). The objective of this special issue is to offer insights into the pressure points in remanufacturing-focused CLSCs, identify and explore new policies and solutions that mitigate these pressure
-
Using algorithms to improve knowledge work J. Ope. Manag. (IF 7.8) Pub Date : 2024-02-26 Javier Amaya, Matthias Holweg
We explore how organizations leverage algorithms to improve knowledge work in contexts where the tasks require skilled work, as distinct from routine tasks that have traditionally been the focus of academic enquiry. Drawing on a multiple‐case study of four business areas in a multinational energy firm undergoing a digital transformation, we find that contrary to what the literature predicts, tasks
-
Last-minute coordination: Adapting to demand to support last-mile operations J. Ope. Manag. (IF 7.8) Pub Date : 2024-02-15 Kedong Chen, Hung-Chung Su, Kevin Linderman, William Li
In the highly competitive e-commerce industry, customer-facing warehouses are crucial as the “order penetration points” for e-commerce last-mile operations. This research examines how warehouses use last-minute coordination, an unstructured mechanism, to ensure sufficient inventory at the order penetration points. Previous research has focused on structured mechanisms like contracts and inventory management
-
Vendor selection in the wake of data breaches: A longitudinal study J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-29 Qian Wang, Shenyang Jiang, Eric W. T. Ngai, Baofeng Huo
With the increasing digitization and networking of medical data and personal health information, information security has become a critical factor in vendor selection. However, limited understanding exists regarding how information security influences vendor selection. Drawing from the attention-based view (ABV), this study examines the potential impact of data breaches on hospitals' selection of electronic
-
Transition paths for condition-based maintenance-driven smart services J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-22 Henk Akkermans, Rob Basten, Quan Zhu, Luk Van Wassenhove
This research investigates growth inhibitors for smart services driven by condition-based maintenance (CBM). Despite the fast rise of Industry 4.0 technologies, such as smart sensoring, internet of things, and machine learning (ML), smart services have failed to keep pace. Combined, these technologies enable CBM to achieve the lean goal of high reliability and low waste for industrial equipment. Equipment
-
How do suppliers respond to institutional complexity? Examining voluntary public environmental disclosure in a global manufacturing supply network J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-18 William Diebel, Jury Gualandris, Robert D. Klassen
When making decisions about their commitments to environmental practices and performance, suppliers face heterogenous institutional logics and their diverse prescriptions for action. How do suppliers respond to such institutional complexity? We examine this question in the context of suppliers' voluntary public environmental disclosures (disclosure). Specifically, our study assembles a unique panel
-
US federal government contracting for disaster management J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-16 Carlos Mena, Anand Nair
Disasters affect hundreds of millions of people every year and the response of governments is crucial in alleviating the suffering of those affected. Despite the importance of contracting in response to disasters, research on this topic is conspicuous by its absence. This paper begins to address this gap by investigating the choice of procurement contract type by US federal agencies during disaster
-
Supply chain representation on the board of directors and firm performance: A balance of relational rents and agency costs J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-10 Jordan M. Barker, Christian Hofer, David D. Dobrzykowski
Appointing individuals drawn from suppliers and customers to a firm's board of directors is an increasingly popular practice that can enhance the interorganizational relationship and generate relational rents. Yet, such board members may act in the best interest of their primary employer rather than the shareholders of the firm whose board they serve on, thus creating potential agency conflicts. Drawing
-
Does leader disability status influence the operational performance of teams with individuals with disabilities? An empirical study in the apparel industry J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-08 Dustin Cole, Sriram Narayanan, Shawnee Vickery
This research examines the impact of leader disability status on the operational performance of teams that include individuals with disabilities (IWD) using longitudinal micro-data from an apparel manufacturing company in a competitive integrative employment environment. To aid in developing the research hypotheses and in interpreting the empirical findings, the quantitative analysis is complemented
-
Fitting digital visualization board transitions to shop floor tasks J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-02 John Bang Mathiasen, Pernille Clausen
The increased digitalization of shop floors has provided unprecedented opportunities for real-time sharing of process and resource details. Visualization boards (VBs), which provide ubiquitous technology-enabled renderings of such details, salient to a local shop-floor setting, have the potential to play a significant role in this regard. Critical to the effectiveness of this role is the fit between
-
Benchmark and performance progression: Examining the roles of market competition and focus J. Ope. Manag. (IF 7.8) Pub Date : 2024-01-02 Xin (David) Ding
As the US healthcare system transitions from volume to value, various value-based programs tie medical reimbursements to hospital performance relative to national top performers (i.e., benchmarks). However, prior studies report very limited results on how such benchmarks affect care delivery and patient outcomes across multiple performance fronts. This study examines how general acute care hospitals
-
Into the unknown? Explaining management nonresponse after a supply-base disruption J. Ope. Manag. (IF 7.8) Pub Date : 2023-12-27 Jiachun Lu, Tingting Yan, Tyson R. Browning
The world is witnessing more supply-base disruptions, where multiple suppliers of a buying firm simultaneously experience disturbed operations. Compared to single-supplier disruptions, supply-base disruptions create a more uncertain situation for a purchasing manager, yet they can also reveal improvement opportunities. Hence, it is theoretically and practically valuable to understand why a purchasing
-
Rethinking Six Sigma: Learning from practice in a digital age J. Ope. Manag. (IF 7.8) Pub Date : 2023-12-18 Suzanne de Treville, Tyson R. Browning, Matthias Holweg, Rachna Shah
1 OUR FIELD DID NOT SCRUTINIZE SIX SIGMA As scholars in the field of operations management (OM), we would like to suggest that our field fell short in terms of due diligence when transitioning from statistical process control (SPC) to Six Sigma—accepting without scrutiny, building theory around, and teaching heuristics and algorithms without recognizing its underlying statistical inaccuracies. It is
-
Correction to “Empirically grounding analytics (EGA) research in the Journal of Operations Management” J. Ope. Manag. (IF 7.8) Pub Date : 2023-12-18
Treville, S., Browning, T. R., & Oliva, R. (2023). Empirically grounding analytics (EGA) research in the Journal of Operations Management. Journal of Operations Management, 69(2), 337–348. This is to correct the attribution of citations to references in Tables 2 and 3 that became misaligned during the copyediting process. The sixth row of Table 2 should refer to de Treville, Petty, et al. (2014). The
-
Reflecting on 6 years as co-Editors-in-Chief of JOM J. Ope. Manag. (IF 7.8) Pub Date : 2023-12-05 Tyson R. Browning, Suzanne de Treville
Our 6 years at the helm of JOM have been a real pleasure—and a lot of work. In this editorial, we reflect on some of the developments during our time in office, provide insights on some current policies, and review some items of interest to the JOM community.
-
Co-evolution of governance mechanisms and coopetition in public-private projects J. Ope. Manag. (IF 7.8) Pub Date : 2023-12-04 Audrey Rouyre, Anne-Sophie Fernandez, Isabel Estrada
One important question in public-private (PP) projects is how to manage coopetition—simultaneous cooperation and competition among project members. Prior studies on the governance of PP projects showed the importance of governance mechanisms to deal with major events such as technical or organizational disruptions but paid limited attention to the management of coopetition. At the same time, research
-
Large interorganizational projects (LIPs): Toward an integrative perspective and research agenda on interorganizational governance J. Ope. Manag. (IF 7.8) Pub Date : 2023-11-27 Jens K. Roehrich, Andrew Davies, Beverly B. Tyler, Anant Mishra, Elliot Bendoly
1 INTRODUCTION Organizations are becoming more reliant on projects to adapt and survive in an increasingly volatile, fast-moving, and competitive environment (e.g., Ramasesh & Browning, 2014; Roehrich et al., 2023; Tatikonda & Rosenthal, 2000). Terms such as “projectification” (Midler, 1995), “project society” (Lundin et al., 2015), and “project economy” (Nieto-Rodriguez, 2021) have been introduced
-
Friend or foe? The impact of refurbished products in markets with network effects and standards competition J. Ope. Manag. (IF 7.8) Pub Date : 2023-11-06 Yilong (Eric) Zheng, Qi Wang, Chang Hee Park
The practice of offering refurbished products has become increasingly prevalent, yet limited research has studied the potential consequences of this emerging product strategy on the market performance of the corresponding brand-new products. This study addresses this gap by examining the impact of refurbished products in markets characterized by network effects and standards competition, while considering
-
Mitigating the curse of complexity: The role of focus and the implications for costs of care J. Ope. Manag. (IF 7.8) Pub Date : 2023-10-23 Sriram Thirumalai, Sarv Devaraj
There has been a resurgence of interest in the role of operational focus in the healthcare operations literature in the backdrop of increasing demand for efficient and effective care. However, the evidence on the benefits of focus in healthcare is mixed. Our study proposes that a key piece of this puzzle that is been largely missing is an explicit consideration of the complexity of patient care needs
-
Closed loop supply chains in apparel: Current state and future directions J. Ope. Manag. (IF 7.8) Pub Date : 2023-09-24 Meltem Denizel, Caroline Z. Schumm
The apparel and textile industry (AT) is considered one of the most polluting industries in the world due to the complexity of the supply chain and the high volume of natural resources and toxic chemicals used during manufacturing. Closed loop supply chains (CLSC) for apparel and textile are unique and therefore the circular economy solutions that exist for other industries, especially the electronics
-
Behavioral multi-lever decision-making: A study of consumer return policy, price, and inventory decisions J. Ope. Manag. (IF 7.8) Pub Date : 2023-09-05 Han Kyul Oh, Huseyn Abdulla, Rogelio Oliva
Consumer return policies have been long recognized and studied by operations management scholars as an important managerial lever in a retail environment. Yet, the behavioral aspects of return policy decision-making and interaction of return policy decisions with other common operational decisions have not been investigated to date. We present a behavioral analysis of return policy decision-making
-
Down the drain: The dynamic interplay of governance adjustments addressing setbacks in large public–private projects J. Ope. Manag. (IF 7.8) Pub Date : 2023-08-30 F. Fang, W. van der Valk, B. Vos, H. A. Akkermans
Large government projects involving public–private collaborations inherently suffer from setbacks such as delays, cost overruns, or failure to meet contracted performance. Such setbacks may effectively be addressed through adjustments to contractual and relational governance; yet to date, the dynamics of governance adjustments and their interplay in addressing setbacks is not well understood. This
-
Digital transformation in operations management: Fundamental change through agency reversal J. Ope. Manag. (IF 7.8) Pub Date : 2023-08-13 Spyros Angelopoulos, Elliot Bendoly, Jan Fransoo, Kai Hoberg, Carol Ou, Antti Tenhiälä
1 INTRODUCTION The emergence of digital technologies across all aspects of operations management (OM) has enabled shifts in decision making, shaping new operational dynamics and business opportunities. The associated scholarly discussions in information systems (IS) and OM span digital manufacturing (e.g., Roscoe et al., 2019), the digitalization of OM and supply chain management (e.g., Holmström et
-
Customer base environmental disclosure and supplier greenhouse gas emissions: A signaling theory perspective J. Ope. Manag. (IF 7.8) Pub Date : 2023-07-25 Sining Song, Jie Lian, Keith Skowronski, Tingting Yan
As suppliers' emissions contribute to a significant portion of the global environmental footprint, achieving supply chain wide carbon neutrality largely depends on suppliers' greenhouse gas (GHG) emissions reductions. Although suppliers' customers are increasingly signaling their commitment to tackling climate change through environmental disclosure, whether this signal contributes to supplier emissions
-
We can work it out: A multilevel examination of relationships among group and individual technology workarounds, and performance J. Ope. Manag. (IF 7.8) Pub Date : 2023-07-26 Shaobo Wei, Xiayu Chen, Ronald E. Rice
Despite the operational nature of enterprise system (ES) implementation and use, individual employees or work groups may deploy technology workarounds to circumvent inflexibility in or obstacles to using the ES. However, our understanding of the multilevel nature of technology workarounds and their performance implications remains limited. Drawing upon the multilevel theory of system usage and adaptive
-
Platform evolution in large inter-organizational collaborative research programs J. Ope. Manag. (IF 7.8) Pub Date : 2023-07-22 Giovanni Radaelli, Dimitrios Spyridonidis, Graeme Currie
We examine the role of platform sponsors and program managers in evolving a platform to stimulate inter-organizational collaboration in large research programs. Through a 5-year longitudinal case study, we analyzed a large inter-organizational collaborative research program in England, underpinned by the CLAHRC platform, sponsored by the NIHR. The research program attracted clinical academics in universities
-
Vulnerability diffusions in software product networks J. Ope. Manag. (IF 7.8) Pub Date : 2023-07-16 Martin Kang, Gary Templeton, SungYong Um
During software product development, the combination of digital resources (such as application programming interfaces and software development kits) establishes loose and tight edges between nodes, which form a software product network (SPN). These edges serve as observable conduits that may help practitioners and researchers better understand how vulnerabilities diffuse through SPNs. We apply network
-
Reengineering professional services through automation, remote outsourcing, and task delegation J. Ope. Manag. (IF 7.8) Pub Date : 2023-06-24 Scott E. Sampson, Rebecca Pires dos Santos
Digital technology has enabled significant productivity gains in many industries. Manufacturers have benefited from robotics, and service businesses have benefited from self-service technologies. An area that has seen only meager productivity gains is professional services, such as healthcare, consulting, legal services, and higher education. Despite the emergence of artificial intelligence (AI) and
-
Editorial: Toyota Production System practices as Fast-and-Frugal heuristics J. Ope. Manag. (IF 7.8) Pub Date : 2023-06-12 Suzanne de Treville, Tyson R. Browning, Julian N. Marewski, Jordi Weiss
1 INTRODUCTION Two Forum articles and an editorial in 2021 called for a rethink of how operations management (OM) scholars conceptualize the Toyota Production System (TPS) and Lean (the Western label given to certain elements of the TPS). In the lead article in that series, Hopp and Spearman (2021, pp. 10 and 11) observed that the evolution of Lean from a physics of flows to an organizational culture
-
Consignment inventory shrinkage in general and physician preference medical supplies: An empirically-grounded analytical investigation J. Ope. Manag. (IF 7.8) Pub Date : 2023-06-13 Claudia Rosales, Anand Nair, Sukrit Pal
The cost of medical supplies represents a significant portion of hospital spending. Hospitals manage different types of medical supplies, such as general medical supplies and physician preference items. General medical supplies tend to be numerous and relatively low cost, while physician preference items tend to be less numerous and more expensive. Strong physician preference for certain medical supplies
-
Demand planning for the digital supply chain: How to integrate human judgment and predictive analytics J. Ope. Manag. (IF 7.8) Pub Date : 2023-05-15 Rebekah Brau, John Aloysius, Enno Siemsen
Our research examines how to integrate human judgment and statistical algorithms for demand planning in an increasingly data-driven and automated environment. We use a laboratory experiment combined with a field study to compare existing integration methods with a novel approach: Human-Guided Learning. This new method allows the algorithm to use human judgment to train a model using an iterative linear
-
Negative externality on service level across priority classes: Evidence from a radiology workflow platform J. Ope. Manag. (IF 7.8) Pub Date : 2023-05-04 Saman Lagzi, Bernardo F. Quiroga, Gonzalo Romero, Nicholas Howard, Timothy C. Y. Chan
We study the potential negative impact of imbalanced compensation schemes on firm performance. We analyze data from a radiology workflow platform that connects off-site radiologists with hospitals. These radiologists select tasks from a common pool, while service level is defined by priority-specific turnaround time targets. However, imbalances between pay and workload of different tasks could result
-
Can mass customization slow fast fashion down? The impact on time-to-disposal and willingness-to-pay J. Ope. Manag. (IF 7.8) Pub Date : 2023-05-03 Aydin Alptekinoglu, Ashley Stadler Blank, Margaret G. Meloy, V. Daniel R. Guide
We experimentally investigate whether mass customization enhances sustainability and firm outcomes in a fast fashion context. Fast fashion delivers fashion trends to consumers quickly and cheaply but has detrimental effects on the environment (e.g., waste accumulation, water pollution). To mitigate these harmful effects, we examine how different points of customer involvement in mass customization
-
The signaling effect of supplier's customer network instability on service price: Insights from the container shipping charter market J. Ope. Manag. (IF 7.8) Pub Date : 2023-04-26 Pankaj Kumar, Agnieszka Nowinska, Hans-Joachim Schramm
In a service exchange setting, the supply management literature generally assumes, with notable exceptions, the availability of complete information regarding supplier reliability. Highlighting the information asymmetry in supplier evaluation and using signaling theory, we argue that for a focal buyer, a supplier's downstream ego-network instability, that is, other buyers' turnover in a supplier's
-
Show, don't tell: Education and physical exposure effects in remanufactured product markets J. Ope. Manag. (IF 7.8) Pub Date : 2023-04-11 Huseyn Abdulla, James D. Abbey, A. Selin Atalay, Margaret G. Meloy
We study the effectiveness of two theoretically and practically relevant interventions designed to increase familiarity with and thereby stimulate the appeal of and willingness to pay (WTP) for remanufactured (refurbished) consumer products that are often found repulsive by consumers: (1) educating consumers about the remanufacturing process, (2) providing physical exposure to remanufactured products
-
Reference-dependent preferences in flat penalty service-level contracts J. Ope. Manag. (IF 7.8) Pub Date : 2023-04-10 Jose Benedicto Duhaylongsod, Felix Papier, Ayse Onculer
This paper investigates a supply chain governed by a flat penalty service-level contract in which missing the target fill rate can lead to costly operational disruption. We focus on near-miss bias: (1) the preference for near-miss events, that is, risky production quantities that reach the target but narrowly avoid disruption; and (2) riskier decision-making due to such preferences. We propose a reference-dependent
-
Gender mismatch and bias in people-centric operations: Evidence from a randomized field experiment J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-27 Yoonseock Son, Angela Aerry Choi, Kaitlin D. Wowak, Corey M. Angst
While considerable progress has been made in understanding gender mismatch and bias in the physical workplace, there is a limited understanding of how these biases manifest in online platforms where gender masking and manipulation can easily occur. In this study, we collaborate with an online product and service firm in Asia and propose a field experiment design to examine how gender bias influences
-
Hospital and surgeon experience and patient health outcomes after coronary artery bypass graft surgery J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-27 Jingyun Li, Indranil R. Bardhan, Suresh Sethi, W. Steves Ring
The Hospital Readmissions Reduction Program imposes financial penalties on hospitals with excess readmission rates for various conditions, including coronary artery bypass graft (CABG) surgery. While prior research has focused mainly on hospital-specific factors and their impact on patient mortality, surgeon risk factors and patient outcomes, such as readmission risk, have received less attention.
-
The impact of nurse staffing on turnover and quality: An empirical examination of nursing care within hospital units J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-26 Xiaosong (David) Peng, Yuan Ye, Xin (David) Ding, Aravind Chandrasekaran
Inadequate nurse staffing continues to challenge healthcare delivery in the United States. In this research, we undertake a fine-grained, unit-level analysis to understand the relationships between nurse staffing, nurse turnover, and pressure ulcers, the latter of which is a key nursing-sensitive care quality indicator. We examine these relationships within two types of hospital units: intensive care
-
The impact of incumbents' operational and governance responses on the sharing economy: An asset orchestration perspective J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-22 Chen Zhang, Sungjin Yoo, He Li, William J. Kettinger
Leveraging an asset-sharing operating model, sharing economy platforms have disrupted incumbent firms in many industries. This research draws on the asset orchestration perspective to examine incumbents' asset orchestration (i.e., operational and governance actions) as they respond to threats from the sharing economy and the effectiveness of these actions in curbing a sharing economy firm's performance
-
A reinforcement learning approach for hotel revenue management with evidence from field experiments J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-15 Ji Chen, Yifan Xu, Peiwen Yu, Jun Zhang
We consider a budget hotel chain's revenue management problem of deciding how to dynamically allocate capacity to multiple segments of customers. Our work solves an industrial-sized problem faced by practitioners, with the reality of implementation motivating us to develop a tailored reinforcement learning approach. Our approach proceeds in two steps. First, a recommended average discount is computed
-
Impact of working capital on firm performance: Does IT matter? J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-14 Palash Deb, Suvendu Naskar, Sarv Devaraj, Preetam Basu
Although prior research in operations management has explored the working capital—firm performance relationship, the results from these studies remain inconclusive, with studies finding positive, curvilinear, or even insignificant relationships. This is largely due to contingent factors that make this relationship both complex and idiosyncratic. To strengthen the beneficial effect of working capital
-
Empirically grounding analytics (EGA) research in the Journal of Operations Management J. Ope. Manag. (IF 7.8) Pub Date : 2023-03-14 Suzanne de Treville, Tyson R. Browning, Rogelio Oliva
Empirically grounding analytics (EGA) is an area of research that emerges at the intersection of empirical and analytical research. By “empirically grounding,” we mean both the empirical justification of model assumptions and parameters and the empirical assessment of model results and insights. EGA is a critical but largely missing aspect of operations management (OM) research. Spearman and Hopp (2021
-
The influence of home shopping television network impulse buying on product shortages J. Ope. Manag. (IF 7.8) Pub Date : 2023-02-22 Sangjoon Lee, Hojung Shin, W. C. Benton
This study investigates the relationship between impulse buying and product shortages in the context of television home shopping. Home shopping networks adopt promotional tactics to pitch sales and even encourage consumers' impulse buying. Marketing and sales management often assume that home shoppers' impulse buying will increase sales and profits, not considering the possibility that a significant
-
Advancing the marketing-operations interface in omnichannel retail J. Ope. Manag. (IF 7.8) Pub Date : 2023-02-22 Robert Rooderkerk, Sander de Leeuw, Alexander Hübner
1 INTRODUCTION Omnichannel retail has experienced enormous growth in the last decade, becoming the new normal for many consumer products (McKinsey & Company, 2021). Many retailers have moved from being either pure bricks-and-mortar or online-only to serving customers across channels. For example, traditional retailers such as Walmart and Best Buy have opened e-commerce channels. Conversely, online-first
-
Supplier bottleneck and information dissemination J. Ope. Manag. (IF 7.8) Pub Date : 2023-02-14 Meng Li, Yue Li, Yang Zhang
This paper investigates the capacity decisions of complementary suppliers who produce different components of a final product. The suppliers solicit private forecast information from a buyer who has more precise information regarding the market as compared to the suppliers. In this context, the lowest capacity built among suppliers—termed as effective capacity—represents the bottleneck of a supply
-
Field experiments in operations management J. Ope. Manag. (IF 7.8) Pub Date : 2023-02-14 Yang Gao, Meng Li, Shujing Sun
While the field experiment is a powerful and well-established method to investigate causal relationships, operations management (OM) has embraced this methodology only in recent years. This paper provides a comprehensive review of the existing OM literature leveraging field experiments. It also serves as a one-stop guide for future application of field experiments in the OM area. We start by recapping
-
How deadline orientation and architectural modularity influence software quality and job satisfaction J. Ope. Manag. (IF 7.8) Pub Date : 2023-02-14 Thomas Kude, Jens Foerderer, Sunil Mithas, Armin Heinzl
The implementation of digital transformation programs requires careful allocation of software developers to a variety of digital products and services with different levels of modularity. This paper investigates how deadline orientation (an individual-level preference of developers for completing work close to deadlines) and architectural modularity (a characteristic of products) influence central
-
Network orchestration in a large inter-organizational project J. Ope. Manag. (IF 7.8) Pub Date : 2023-02-07 Jens K. Roehrich, Jas Kalra, Brian Squire, Andrew Davies
Multiple organizations working jointly on shared activities in inter-organizational projects for a defined period of time are used increasingly to coordinate the supply of complex products, subsystems, and services across many industries. Despite the growth in inter-organizational networks as an organizational form, scholars have only recently begun to identify how lead organizations orchestrate the
-
Supervised machine learning for theory building and testing: Opportunities in operations management J. Ope. Manag. (IF 7.8) Pub Date : 2023-01-10 Yen-Chun Chou, Howard Hao-Chun Chuang, Ping Chou, Rogelio Oliva
Machine learning's (ML's) unique power to approximate functions and identify non-obvious regularities in data have attracted considerable attention from researchers in natural and social sciences. The emergence of predictive modeling applications in OM studies notwithstanding, it remains unclear how OM scholars can effectively leverage supervised ML for theory building and theory testing, the primary
-
Justice in time: A theory of constraints approach J. Ope. Manag. (IF 7.8) Pub Date : 2023-01-08 Shany Azaria, Boaz Ronen, Noam Shamir
If there is some truth to the adage that justice must not only be done, but must be seen to be done, then surely it must be seen to be done in a timely manner. Yet court congestion and delays – which threaten to undermine the justice system – have become global phenomena with significant adverse implications for social welfare, economic development, and civil rights. This work describes an application
-
Introduction to the special issue on mobility, climate change, and economic inequality J. Ope. Manag. (IF 7.8) Pub Date : 2023-01-02 Merieke Stevens
1 INTRODUCTION Operations Management (OM) is at the heart of two global sustainability objectives in the 21st century: to reduce the negative impact of operations and supply chains on the climate, and to improve access to good jobs, in order to address growing income inequality. Nowhere is this more evident than in the mobility sector. Mobility and transportation systems are key producers of greenhouse
-
A hidden anchor: The influence of service levels on demand forecasts J. Ope. Manag. (IF 7.8) Pub Date : 2022-12-21 Behnam Fahimnia, Meysam Arvan, Tarkan Tan, Enno Siemsen
Demand planning is informed by demand forecasts, service level requirements, replenishment constraints, and revenue projections. “Demand forecasts” differ from “demand plans” in that forecasts only represent the distribution (or the most likely value) of product demand. Motivated by common forecasting practices in industry, our research examines whether forecasters recognize this difference between
-
Hybrid digital manufacturing: Capturing the value of digitalization J. Ope. Manag. (IF 7.8) Pub Date : 2022-12-21 Andreas Stark, Kenneth Ferm, Robin Hanson, Mats Johansson, Siavash Khajavi, Lars Medbo, Mikael Öhman, Jan Holmström
A chasm is growing between the advanced technologies available for improving manufacturing operations and those effectively used in practice. The vision of Industry 4.0 is to mobilize industry to seek out these possibilities for improvement and to close the gap between opportunity and reality. However, when compared with more established improvement opportunities such as lean manufacturing, the digitalization
-
The impact of poverty on base of the pyramid operations: Evidence from mobile money in Africa J. Ope. Manag. (IF 7.8) Pub Date : 2022-12-18 Karthik Balasubramanian, David F. Drake, Gloria Urrea
Business models designed to serve those at the “base of the pyramid” are an effective means to create employment and improve quality of life. However, the effect that poverty has on the performance of such businesses is not well-understood. We address this gap through the context of “mobile money,” an electronic currency ecosystem designed as a secure, reliable way for those at the base of the pyramid
-
The role of direct equity ownership in supply chains J. Ope. Manag. (IF 7.8) Pub Date : 2022-09-27 In-Mu Haw, Morgan Swink, Wenlan Zhang
This study examines the effect of direct equity ownership (DO) a buyer holds in its supplier on financial performance and operations of the supplier and buyer. Based on a sample of US buyer–supplier pairs from 1982 to 2017, we find that DO benefits buyer performance, but not supplier performance. The results support the view that DO mainly provides greater control for the buyer. Furthermore, we find
-
Distributed service with proximal capacity and pricing on a two-sided sharing economy platform J. Ope. Manag. (IF 7.8) Pub Date : 2022-09-27 Kyungmin (Brad) Lee, Marcus A. Bellamy, Nitin R. Joglekar
In this article, we characterize the relationship between spatial pricing and capacity based on distributed service design (DSD) decisions in a two-sided sharing economy platform. We leverage theoretical tenets on two-sided markets and on spatial pricing and capacity management in the sharing economy to inform a set of empirical and simulation models. Empirically, we use data on 156,520 observations
-
Introduction to the special issue on “Technology management in a global context: From enterprise systems to technology disrupting operations and supply chains” J. Ope. Manag. (IF 7.8) Pub Date : 2022-09-21 Gregory R. Heim, Xiaosong (David) Peng
1 INTRODUCTION Technology Management (TM) has long held an important place in operations management (OM) literature. Since the 1990s, TM topics have made up a substantial portion of the papers published in Journal of Operations Management (JOM). Today, the speed of development and innovative uses of new technologies across the globe create many new research opportunities and challenges (Heim et al
-
How information technology automates and augments processes: Insights from Artificial-Intelligence-based systems in professional service operations J. Ope. Manag. (IF 7.8) Pub Date : 2022-09-21 Martin Spring, James Faulconbridge, Atif Sarwar
This study contributes to the technology management literature on the effects of IT on operations processes by examining the use of systems based on Artificial Intelligence (AI) in professional services. The paper builds on key concepts on AI, information systems, professional work, and professional services operations management. A model is developed to explain how AI-based systems combine with humans