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When green meets gamification: A winning combo for hotel revisit intentions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-16 Aili Wu, Juhee Kang, David Kwun, Wei Wei
Drawing on achievement-goal theory and the theory of planned behavior, this study examined gamification achievements’ (i.e., perceived task complexity and achievement motives) impact on hotel guests’ energy-saving attitudinal outcomes and revisit intentions. 437 data were analyzed employing structural equation modeling and multigroup analysis. Results indicated that task complexity negatively influenced
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Corrigendum to “Role of trust in customer attitude and behaviour formation towards social service robots” [Int. J. Hosp. Manag. 114 (2023) 103587] International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-12 Valentina Della Corte, Fabiana Sepe, Dogan Gursoy, Anna Prisco
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-01 Kayhan Tajeddini, Thilini Chathurika Gamage, Javad Tajdini, Waseem Ul Hameed, Omid Tajeddini
Although the entrepreneurship strategy is demonstrated by evidence as a path to enhance the performance of service firms, the question of how it happens has yet to be adequately studied in the tourism and hospitality (T&H) realm. More specifically, how an entrepreneurial strategy enables a T&H firm to enhance its performance through service innovation exploration-exploitation ambidexterity has created
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Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-01 Xiaojing Sheng, Ross Murray, Seth C. Ketron, Reto Felix
As service robots become increasingly common in the marketplace, more research is necessary to better understand customer perceptions of and responses to those robots, especially in the context of service failures. This paper investigates service robots from the perspective of a customer as a third-party observer, specifically examining the effect of the customer’s empathy toward the robot on downstream
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The influence of empathy on food allergy training effectiveness: An experimental study with foodservice employees in the U.S. International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-29 Han Wen, Heyao (Chandler) Yu
This study aimed to examine the effects of empathy intervention on food allergy training through a between-subjects factorial experiment. A total of 388 foodservice employees participated, with half randomly assigned to the control group and half to the intervention group. Participants in the intervention group were shown a video describing a food allergy death to elicit empathic responses. Results
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How can promote hotel employees’ performances? Relative importance of high-performance HR practices and the moderating role of empowering leadership International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-29 Shenyang Hai, In-Jo Park
Hospitality and tourism enterprises often have limited resources to invest in high-performance HR practices (HPHRP) for gaining competitive advantages. Balancing organizational effectiveness and cost requires them to strategically allocate finite resources to only certain HR practices. However, we know very little about the relative value of different dimensions of HPHRP to employees’ job performance
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Leveraging knowledge via location proximity among hotels and short-term leases International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-28 Simone Bianco, Manisha Singal, Florian J. Zach
The current study examines the competitive implications of geographical proximity between properties managed by the same entity in the hospitality industry. Using a knowledge-based perspective, we find that shorter distances between properties managed by the same hotel management company or short-term lease host enhance their competitive advantage. Interestingly, a larger number of short-term lease
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Signs of imminent collapse: Can hotel bankruptcy or failure be predicted from guest reviews? International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-27 Leonardo (Don) A.N. Dioko, Juncheng (Frank) Guo
This study examines the conceptual and methodological potential of predicting imminent hotel failure based on detecting early warning linguistic signals encoded and embedded in user-generated hotel guest reviews. Facilitated by modern big data mining and natural language processing (NLP) methods the study extracts and analyzes topics, sentiments, and linguistic features by comparing reviews of failed
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Unlocking revenue: Psychological pricing effect for airlines’ upselling strategies International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Eunji Lee, Jungkeun Kim, Seunghun Shin, Chulmo Koo
Airlines emphasize the importance of upselling strategies to ensure successful revenue management. This study provides empirical evidence for psychological pricing strategies, focusing on psychological thresholds and price colors in the context of upgrade decisions. Specifically, the research indicates that a lower psychological threshold between the base price and the upgrade price can increase the
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Peers’ unethical behavior and employees' discretionary behavior: Role of employees’ duty orientation International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Bindu Gupta, Shikha Bhardwaj, Shalini Srivastava, Poornima Madan
As unethical behavior is of significant concern for organizations, this study examines the effect of peers’ unethical behavior (PUB) in the hospitality sector. Though earlier research suggests the impact of PUB on employees’ ethical intentions, the influence of PUB on organizational citizenship behavior (OCB) and interpersonal deviance (ID) is unexplored. To address this gap, this study uses social
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“Boss, I am gonna to quit!!!” The resignation experiences of hotel employees in Vietnam International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Thi Hao Nguyen, Poh Theng Loo
The hospitality industry has been confronted with the problem of attracting and retaining high quality employees while employee turnover is a continuous challenge. The purpose of this study is to explore the experiences of hotel employees in the resignation process in Vietnam. This study also adds on to the steps in the Mobley Model. A qualitative approach, 16 in-depth interviews were conducted, and
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Cultivating initial trust in ghost kitchens: A mixed-methods investigation of antecedents and consequences International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Yangyang Jiang, M.S. Balaji, Cenhua Lyu
This study examines the antecedents and consequences of customer initial trust in ghost kitchens. A sequential mixed-methods approach, consisting of a quantitative survey followed by a qualitative inquiry, was employed to gain an in-depth understanding of the inter-relationships between constructs in the conceptual framework. Through the quantitative study, we found that food safety, economic value
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Coworker support in a sexual harassment climate: A conservation of resources perspective International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Michelle Russen, Aysin Pasamehmetoglu, Priyanko Guchait, Michael J. Tews
Sexual harassment is still an issue in the hospitality industry, despite ample research on the topic. A sexual harassment climate – one that tolerates instances of unwanted sexual attention – produces negative impacts on employees’ well-being, job satisfaction, emotional exhaustion, and engagement, which may lead to increased turnover, absenteeism, and decreased productivity. The purpose of this research
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The effect of job abundance on tourism employee turnover International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-22 Sean McGinley, Tarik Dogru, Abhinav Sharma
This study examined the extent to which job openings affected voluntary turnover in the tourism industry in the US using the interlinkages theory and the integrated model of career change. Industry specific turnover data were collected from the Bureau of Labor Statistics and Federal Reserve Bank of Philadelphia and analyzed the data using a multiple linear regression analysis. We found that increased
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From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-22 Laura Zizka, Álvaro Dias, Jo Ann HO, Shaniel Bernard Simpson, Manisha Singal
Over the past decades, organizations have become increasingly involved with environmental concerns to mitigate the negative consequences of their actions on the community. The hospitality industry, and especially hotels, aware of its effects, has taken steps to increase positive environmental behavior, attitudes, and initiatives, to lessen the harm to the greater community in which they are located
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Understanding smart service failure: The case of smart restaurants International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 IpKin Anthony Wong, Jingwen (Daisy) Huang, Zhiwei (CJ) Lin
Is smart dining a smart choice? This research steers away from the positive connotation of smart service to embark on the smart service failure phenomenon. It draws on expectancy disconfirmation theory with data collection from two studies. Findings reveal a triadic model of service failure in smart eateries with respect to core smartness failure, smartness servicescape failure, and smartness interactivity
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Unlocking the power of gamification: Alleviating reward-sensitivity in promotional interactions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 Wangoo Lee, Lu Lu, Xiang (Robert) Li
This research introduces a gamification-induced effect observed in hotel loyalty promotions. Guided by scope-insensitivity theory and the dual-process model of value evaluation, it specifically examines whether integrating gamification into loyalty programs can mitigate customers’ sensitivity to reward size and unfair preferential treatments based on loyalty status. Study 1 focuses on varying reward
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Investigating consumers’ perceived benefits and risks of meal-kit delivery service International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 HeeJin Shin, Jiyeon Jeon, EunHa (Lena) Jeong
Modern lifestyles have boosted meal-kit subscriptions, yet little is known about how consumers' perceptions of benefits and risks affect their intentions. This study, grounded in prospect theory, aims to uncover the dimensions of perceived benefits and risks associated with meal-kit services. Using a rigorous scale development procedure, five benefits (convenience, environment, price, food quality
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A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 Carla Del Gesso, Rab Nawaz Lodhi, Muhammad Asif, Cihan Cobanoglu
Intellectual capital (IC) strategically matters to hospitality and tourism businesses in which intangible, knowledge-based resources are the key to their competitiveness, resilience, and sustainable value creation. Addressing a knowledge gap in the subject, this study conducted a bibliometric analysis of the IC research in hospitality and tourism business settings to provide a general overview of the
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Wellness on the go: Motivation-based segmentation of wellness hotel customers in North America International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-20 Oscar Hengxuan Chi, Christina G. Chi, Demi Shenrui Deng, Makenna Marie Price
The wellness hotel market has witnessed rapid growth in recent years, yet little is known regarding its customers. To bridge the knowledge gap, this study uses a mixed-method multi-study design to understand factors that drive/constrain customers to stay at a wellness hotel. In study 1 (n=951), a measurement scale is proposed, developed, and validated to measure customer motivators and inhibitors to
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Mandatory vaccination policies in hospitality and tourism organizations: Employees' perceived ethicality, its determinants, and consequences International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-20 Faizan Ali, Sertan Kabadayi, Zubair Ali Shahid, Cihan Cobanoglu, Gul Afshan
Given the controversial nature of mandatory vaccine policies in hospitality and tourism organizations and their implications for employees, two studies were conducted to understand the employees' perceived ethicality of such policies, their determinants, and their consequences. In Study 1, data were collected from 318 employees working in hospitality and tourism industry in the U.S. Statistical tests
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Understanding employee reactions to union-busting in the US hospitality industry: An analysis based on union attitudes and cognitive frames International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-19 Piotr Zientara, Joanna Adamska-Mieruszewska, Monika Bąk
Union-busting, whose purpose is to weaken or eliminate labor unions within an organization, is particularly prevalent in the hospitality industry. This paper, which draws on data collected through semi-structured interviews with 38 US line-level hospitality workers, aims to analyze their reactions to union-busting. In doing so, it introduces an original analysis rooted in union attitudes, cognitive
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Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-19 Soobin Seo, Xianmei Wu, Jihee Choi
This study examines whether the match between customers and gendered service robot influences customer satisfaction towards service robots, so-called gender (dis)match effect. Two experimental studies are employed to test hypotheses using scenario-based online survey. Study 1 evidenced the gender (dis)match effect, supporting that female robots are favored by both male and female customers, while male
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Why do negative career shocks foster perceived employability and career performance: A career crafting explanation International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-19 Aliana Man Wai Leong, Jing Yi Bai, Jian Ming Luo, Daisy X.F. Fan
Studies of negative career shocks have generally overlooked the proactive pathway underlying the link between negative career shocks and employee career outcomes. Drawing on the career crafting perspective, we theorized a mediated moderation model that links negative career shocks to two career outcomes: perceived employability and career performance. Using data from 478 casino dealers in Macau, we
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The dehumanization of service robots influences hospitality consumption emotion International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-16 Jingyu Liu, Lingxu Zhou, Liu Yang, Deguang Liu
Understanding whether and how encountering service robots influences hospitality consumption emotions helps identify the psychological effects and appropriate scenarios of robotic adoption. Anthropomorphic and human-like features are widely applied to strengthen the social impact of robots, but they are still considered non-human social agents. We argue that customers have dehumanized cognition of
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How chefs develop the practice to manage food waste in professional kitchens International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-16 Viachaslau Filimonau, Hakan Sezerel, Mark Ashton, Magdalena Kubal-Czerwińska, Gde Indra Bhaskara, Vladimir A. Ermolaev
Throughout their career, chefs develop practices for food waste mitigation, but little is known about how these practices occur and evolve. This study draws upon the social practice theory, social leaning theory and ecological systems theory to explore the lifelong experiences of food waste and its management among 44 chefs in England, Indonesia, Poland, and Russia. The study highlights the multiple
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Determinants of employees’ willingness to seek help from robots International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-16 Meizhen Lin, Zichun Zhang, Guihua Wu
A common problem in top-down technology projects is lack of end-user involvement. Employees’ willingness to seek help from robots in internal service scenarios is important for the successful implementation of service robots in the hospitality industry. This study conducts individual in-depth interviews to propose a model regarding the determinants of employees’ willingness to seek help from robots
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Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-16 Jian Ming Luo, Zongwei Hu, Rob Law
Digital marketers are becoming increasingly aware of people’s online consumer experiences owing to the increasing popularity of online consumption. Exceptional online consumer experiences and memorable encounters are crucial. Although the use of cryptocurrency payments has become a new area for online website business growth, research on the experiential attributes of online travel websites supporting
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Simplifying the complex: 10-K readability and asset structure International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-14 Jean-Philippe Weisskopf
This study explores the relationship between corporate asset intensity and the readability of 10-K forms within the U.S. lodging industry over the period 1994–2020. Using OLS regressions, the study reveals that as a company's asset intensity decreases, so does the readability of its 10-K form. Additionally, we show that this relationship has become more pronounced since 1998 and is stronger for larger
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Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-10 Arthur Huang, Ahmet Bulent Ozturk, Tingting Zhang, Efren de la Mora Velasco, Adam Haney
Emergent technologies such as artificial intelligence (AI) have shown the power to transform the hospitality and tourism industry. There is an increasing need for empirical insight into the antecedents of AI-based tourism and hospitality services. This study expanded the expectation-confirmation model to examine determining factors of customers’ future use intentions of AI services. A self-administered
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Enhancing the hospitality experience: A systematic review of 22 years of physical environment research International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-08 Luana Nanu, Imran Rahman, Faizan Ali, David S. Martin
This study provides a comprehensive analysis of research articles published in the field of hospitality management, specifically focusing on the physical environment and its impact on guest experiences. A systematic review approach was employed, and a total of 199 articles from five selected journals were included in the final sample. The content analysis of these articles revealed the use of various
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Rationalizing quiet quitting? Deciphering the internal mechanism of front-line hospitality employees’ workplace deviance International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-06 Aili Wu, Wei Wei
Integrating neutralization theory, affective events theory, and resilience theory, this study examined the internal process that explains front-line hospitality employee workplace deviance, revealing the intriguing mechanisms behind quiet quitting. 563 surveys were analyzed using partial least square structural equation modeling. Results indicated that front-line hospitality employees rationalize their
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Incivility meets remote work: A typology of cyber incivility behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-02 Edwin N. Torres, Brianna Morman, Trishna G. Mistry
Whereas workplace incivility has been studied in traditional (live/office) settings, this phenomenon has received limited attention in the virtual workplace. As more employees work remotely, the present study illustrates the behaviors that can cause an uncivil work culture. For these purposes, remote hospitality workers provided written answers to open-ended questions regarding their work interactions
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Exploring the upside of waiting: The positive effects of waiting as a cue to brand popularity International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-02 Breffni M. Noone, Michael S. Lin
To date, the negative aspects of waiting for service have dominated the literature. In this research, we focus on the positive outcomes of waiting in the context of novel pre-process waits. In Study 1, we conceptualize a novel pre-process wait line as a form of non-interactive informational social influence (i.e., social proof), and find its mere presence can signal brand popularity. In turn, this
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General manager servant leadership and firm adaptive capacity: The heterogeneous effect of social capital in family versus non-family firms International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-01 Santiago Gutierrez-Broncano, Jorge Linuesa-Langreo, Pablo Ruiz-Palomino, Benito Yánez-Araque
We examine the impact of general manager servant leadership on the adaptive capacity of firms through its anticipated positive effect on internal and external social capital. These relationships were studied in both family firms (FFs) and non-family firms (NFFs), where the relative emphasis on socioemotional wealth was expected to play a moderating role. Data from 176 hotels in Spain revealed that
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Determining directions of service quality management using online review mining with interpretable machine learning International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-13 Jongkyung Shin, Junegak Joung, Chiehyeon Lim
Determining the importance values of service features is necessary to prioritize the points in service quality management and improvement. Existing studies have used linearly additive relationship models to estimate service feature importance, such as linear and logistic regression. This traditional approach is interpretable but often limited in terms of model fitness and prediction performance. Meanwhile
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The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-15 Melissa A. Baker, Kawon Kim
While customers are increasingly uncivil in the workplace, many hospitality firms continue to have customer centric policies that can negatively impact employees without considering the employee’s mental health. To address these important issues, this research uses a 2 × 2×2 between subjects experimental design: organizational support (employee-oriented vs. customer-oriented) x two customer incivility
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Age inequality in the service industry: A meta-analytic review International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-13 Yaoqi Li, Xinying Zeng, Pei Liu
The current meta-analysis aims to establish a framework to identify antecedents of ageism from three aspects (i.e., demographic information, personality traits, and contextual factors) and by conceptualizing ageism as perceived and active ageism. Comprehensive searches for ageism studies were conducted, obtaining 71 articles with 83 independent samples and 229 effect sizes. Using the psychmeta package
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Sensory versus personal environment as antecedents of the creative food tourism experience International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-12 Arturo Molina-Collado, María Leticia Santos-Vijande, Mar Gómez-Rico, Jesús Santos del Cerro
This research contributes to the study of food tourism by analyzing the antecedents and consequences of a novel concept named creative food tourism experience (CFTE). The paper is based on the Balance Theory and the Service Triangle to propose a collaborative perspective between restaurants and their employees to contribute to the creation of creative experiences for food tourists. Specifically, this
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The role of robots in the service industry: Factors affecting human-robot interactions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-13 Emi Moriuchi, Samantha Murdy
Robot use in the service industry has been gaining momentum, not only for potential cost reduction reasons, but to allow establishments to improve their service quality. However, little work has been conducted on customers’ intention to dine at a restaurant based on the congruency of the robots and the establishments, the task complexity and the likeability of the robots. Three studies were conducted
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Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-12 Chang Ma, Alei Fan, Anna S. Mattila
This research presents a comprehensive analysis of significant factors shaping consumer technology adoption and experiences in the hospitality and tourism sector. Technology-related research papers from top hospitality and tourism journals published from 2000 to 2021 were reviewed and analyzed via both qualitative and quantitative approaches. The qualitative thematic analysis offers a synthesized summary
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Professionalisation and performance of Airbnb hosts in rural regions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-12 Birgit Leick, Sara Beth Mitchell, Karol Jan Borowiecki, Evgueni Vinogradov, Guðrún Þóra Gunnarsdóttir, Jie Zhang, Susanne Gretzinger, Vera Vilhjálmsdóttir
This paper explores the professionalisation and performance aspects of Airbnb hosts in rural regions in Denmark, Iceland, and Norway. More specifically, based upon the professionalisation of hosts, which represents a proxy for the scale of their entrepreneurial engagement, the host landscape in the rural regions is investigated, resulting in different host profiles, including individual single- and
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Innovative business strategies, corporate performance, and firm value in the travel and leisure industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-09 Cédric Poretti, Jean-Philippe Weisskopf, Pierre de Vivie de Régie
This study examines the influence of innovative business strategies on corporate profitability and valuation in the travel and leisure industry. Following the theoretical framework developed by Miles and Snow (1978) to measure business strategy and using a sample of 791 firm-year observations for 138 publicly listed international companies from 2014 to 2021, we find that more innovative business strategies
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An angular vs. circular servicescape? The impact of shape cues and music tempo on solo diners International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-05 Lavi (Zixi) Peng, Anqi (Angie) Luo, Anna S. Mattila
With the increasing number of solo diners, creating a stimulating dining environment for solo diners is of great importance. While angular and circular shape cues are ubiquitous in the service context, their impact on solo dining experiences has been overlooked. Therefore, this research examines the joint effect of shape cues and background music on solo diners’ responses. The findings of Study 1 show
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Does a cute pet make a difference in home-sharing booking intentions? A moderated serial mediation analysis International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-05 Rong Zou, Lu Lu, Jiajing Cai, Yaxuan Ran
This research explores a positive effect of pets’ cuteness on consumer intentions to reserve home-sharing services and further reveals the underlying mechanism via a serial-mediating pathway (i.e., social psychological distance → perceived warmth of host) as well as a boundary condition (i.e., consumers’ need for uniqueness) for the pet cuteness effect. Through three studies with five experiments,
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Effects of environmental sustainability practice in the economy hotel to Gen Zer’s purchase decision: Behavior economy approach using choice based conjoint analysis International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-03 Ailin Fei, Jaewook Kim, Sung in Kim
Generation Z consumers value sustainability and affordable accommodation. To target this demographic and gain a competitive edge, hotels should adopt socially responsible practices. Implementing a well-crafted CSR plan lays the foundation for sustainable development, that can lead to enhancing long-term financial performance of hotel companies. Few studies have explored environmentally friendly or
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Effects of hotels’ green practices on consumer citizenship behavior International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-01-04 Jianming Wang, Tan Vo-Thanh, Dogan Gursoy, Thac Dang-Van, Ninh Nguyen
This study investigates the influence of hotels’ green practices on consumer citizenship behavior and whether this relationship is mediated by perceived value and psychological safety utilizing the cognitive behavioral theory. This study also examines the moderating effects of social influence. Results show that green hotel practices are positively related to consumer citizenship behavior. Perceived
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Resource sharing with local partners: How do hotels benefit? International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-28 Adrian Pfammatter, Monika Bandi Tanner, Artur Baldauf
In tourism, resource sharing with local partners is becoming increasingly important as cooperative efforts are seen as specific modes for hotels to reduce shortages of information, technology, or market-related processes. Locally interconnected hotels are expected to share tangible and intangible resources across their horizontal and vertical boundaries, complementing traditional competitive strategies
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The development of “chefs’ innovative cooktop”: A creative self-efficacy and open innovation perspective International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-23 Oanh Thi Kim Vu, Abel Duarte Alonso, Alessandro Bressan, Luong Ngoc Tran, Trung Thanh Nguyen
As the key providers of eating-out experiences, food service establishments need to revisit their skill repertoire to continue achieving patronage and competitiveness. In this context, the role of chefs also becomes instrumental. Thus, examining chefs’ innovative practices, such as the uptake of technology or even the extent to which they consider traditional recipes as a source of innovation, could
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Effects of motivated consumer innovativeness on facial recognition payment adoption in the restaurant industry: A cross-cultural study International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-19 Jinsoo Hwang, Jungsun (Sunny) Kim, Heather (Markham) Kim, Jinkyung Jenny Kim
The aim of this study is to examine the importance of motivated consumer innovativeness (MCI) in the context of facial recognition payment within the restaurant domain. The data was collected from 345 Korean consumers and 338 U.S. consumers. The results of the structural equation analysis revealed that all the sub-factors of MCI positively influenced attitude except social MCI. Subjective norm had
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A win-win situation: Enhancing sharing economy platform brand equity by engaging business owners in CSR using gamification International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-16 Setareh Alibakhshi, Nader Seyyedamiri, Alireza Nazarian, Peter Atkinson
This study examines the role of gamification elements in engaging suppliers of sharing economy platforms in corporate social responsibility (CSR) activities. We expected that engaging business owners in CSR would improve the brand equity of these platforms by leveraging the business owners’ brand loyalty and brand association. The statistical population of the study is owners of Iranian accommodation
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What happens to restaurant employees during times of distress? A focus on separation strategies, emotional outcomes, and drinking behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-12 S. Kyle Hight, Miranda Kitterlin-Lynch, Lisa Cain, Jeong-Yeol Park
This study examined the duration (in months) of an employee’s separated work status (furloughed; laid off) and its impact on wellness and drinking behaviors. Structural Equation Modeling was used to analyze an individual’s perceptions of loneliness, job insecurity, self-efficacy, and life satisfaction regarding their drinking behaviors after separating from their employer. Survey data from 671 responses
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The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-13 Haerang Jin, Johye Hwang
Authenticity is crucial in ethnic food perception. However, a conundrum arises when consumers’ cultural familiarity varies: Does authenticity remains a key driver for developing a positive likability perception? This research incorporates two studies to investigates the effect of cultural familiarity levels on the perceived authenticity and likability of ethnic foods, specifically traditional vs. localized
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Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-14 Yanting Cai, Gang Li, Long Wen, Chang Liu
Big data contain a vast amount of information which is valuable for researchers and decision-makers both in normal and crisis situations. This bibliometric study aims to present the progress, theoretical foundations, and intellectual structure of big data analytics in the hospitality and tourism research domain. Literature records were collected via the Web of Science and screened to maximize relevance
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Work calling and abusive supervision: Boon or bane in hospitality organization? International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-12 Koustab Ghosh, Dheeraj Sharma, Lubna Rashid Malik
Although research on calling is increasing, there is still ample opportunity for a deeper understanding of how calling impacts employee behaviors in the workplace. Precisely, whether calling makes employees engage in constructive deviant behaviors for customers has remained unexplored. Drawing upon the attribution theory and the theory of planned behavior, the study proposes that work calling fosters
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Veganism, a new hotel paradigm: Exploring the attributes of vegan-friendly hotels and guest approach behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-12 Jongsik Yu, Seongseop (Sam) Kim, Nancy Grace BAAH, Heesup Han
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The more diverse, the better? Exploring the moderating role of hospitality top management team diversity on CSR-FP link International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-12 Hyoung Ju Song, Jihwan Yeon, Michael S. Lin
While top executives make strategic decisions for corporate social responsibility (CSR), the composition of top management team (TMT) in the relationship between CSR and FP has yet to be explored in the hospitality literature. Building on the upper echelons, human capital, and stakeholder theories, this study focuses on the moderating role of four TMT diversity types, gender, age, industry experience
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Effects of resource orchestration, strategic information exchange capabilities, and digital orientation on innovation and performance of hotel supply chains International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-12 Kayhan Tajeddini, Matloub Hussain, Thilini Chathurika Gamage, Avraam Papastathopoulos
Supply chain (SC) innovation has become a competitive source for hotels to enhance performance in the turbulent business environment. Drawing on the resource orchestration (RO) and information sharing (IS) theories, we propose an integrated theoretical framework delineating how strategic information exchange (SIE) and RO capabilities and digital orientation of a hotel foster innovation and enhance
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Comprehensive examination of online reviews divergence over time and platform types International Journal of Hospitality Management (IF 11.7) Pub Date : 2023-12-09 Andrei Kirilenko, Svetlana Stepchenkova, Ronald Gromoll, Yeonseo Jo
The eWOM has been widely used by scholars and the hospitality industry as a proxy for customers’ opinions. However, only a handful of studies examined customers’ opinions on different review platforms, which questions the transferability of results obtained from one platform to another. In a systematic investigation, we found that reviews of the same hotels from major eWOM platforms differ in leading