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Should I Travel? Moral Motivation During Crises Journal of China Tourism Research Pub Date : 2024-03-14 Carol X. Zhang, Lawrence Fong, Shina Li
While our travel decisions involve many decisions related to the right or wrong way to behave, our understanding of morality in tourism is largely underdeveloped. Currently, we are hoping for a mor...
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Do Tourists Dream of Urban Air Mobility? Psychology and the Unified Theory of Acceptance and Use of Technology Journal of China Tourism Research Pub Date : 2024-03-13 Aleksandar Radic, Wei Quan, Antonio Ariza-Montes, Bonhak Koo, Jinkyung Jenny Kim, Bee-Lia Chua, Miseldra Gil-Marín, Heesup Han
Traffic congestion is a widespread problem that can affect tourists at psychological, cognitive, physical, and social levels. Some cities are solving traffic congestion better than others. The purp...
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The Mechanism of Stimulating Resident tourists’ Place Attachment via Festivals Journal of China Tourism Research Pub Date : 2024-03-10 Ye Xu, Fangyu Xia, Xingyu Fu
In this research, the Stimulus-Organism-Response (S-O-R) paradigm is employed to empirically investigate the connections between cultural motivation, involvement, authenticity, and place attachment...
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The Impact of Mobile Augmented Reality on the Purchase Intention of Intangible Cultural Heritage Handicrafts Journal of China Tourism Research Pub Date : 2024-02-18 Xiaolu Hu, Norman Au, Ruiyang Xia
Faced with decreasing demand for traditional handicraft products and the difficulty of finding inheritors, there is an urgent need to prevent the unfortunate loss of such valuable traditional handi...
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Understanding Baby Boomers’ Psychological Contradiction in Adopting Automatic Technology: An Application of Protection Motivation Theory Journal of China Tourism Research Pub Date : 2024-02-12 Law Ka Yan, Janelle Chan
The COVID-19 pandemic has brought a remarkable transformation in the hotel industry, leading to an upswing in the adoption of automatic technologies in the post-pandemic era. However, limited knowl...
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Face Consciousness and Moral Ambiguity: Consumers’ Willingness to Patronize Hospitality Knockoff Brands Journal of China Tourism Research Pub Date : 2024-02-11 Basak Denizci Guillet, Anna Mattila, Zixi Peng, Lisa Gao
The purpose of this study is to examine consumers’ willingness to patronize retail knockoffs, taking Starbucks as an example. We make a connection between consumers’ willingness to patronize retail...
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Tourist Flows and Multi-Destination Trips: A Network Analysis Journal of China Tourism Research Pub Date : 2024-02-04 Yong Chen
Conventional approaches to modeling multi-destination trips are either based on trade-offs between one single destination and multiple destinations or on a sequence of destinations in a linear mann...
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Tourist Consumption Values and Perceived Risks of Using Smart Technologies: A Market Segmentation Approach Journal of China Tourism Research Pub Date : 2024-01-25 Ja Young (Jacey) Choe, Chi Fai Si Tou
Despite the importance of market segmentation studies on how tourists perceive smart technologies, few related studies have been conducted. This study examines tourists based on their consumption v...
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The Effects of Migratory Village Residents’ Social Identity on Community Participation in Tourism Journal of China Tourism Research Pub Date : 2024-01-08 Yuan Qin, Julia N. Albrecht, Li Tao
Previous studies have examined influencing factors on community participation in tourism, however, the application of social identity theory to the study of community participation in tourism has b...
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Framing a Relational Typology of Tourism Shopping Space by Affective Atmosphere: Thinking with Assemblage Journal of China Tourism Research Pub Date : 2023-11-15 Dan Zhu, Honggang Xu
Shopping venues are important resources to improve the tourist experience in a destination. Previous studies mainly take reductionist understandings of the functions of destination shopping venues....
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An Exploration of Collective Memory in the Tourism Context Journal of China Tourism Research Pub Date : 2023-11-02 Huizhi Zhou, John Ap, Huijun Yang
Collective memory is the process and result of a specific social group’s members sharing of the past. This paper examines and discusses what constitutes collective memory in the tourism context. It...
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Anger and Contempt Toward Tourist Scams: Relationships with Perceived Deception and Negative Word of Mouth Journal of China Tourism Research Pub Date : 2023-09-16 Fangxuan (Sam) Li, Jianan Ma
ABSTRACT Tourist scams as a common negative contextual event encountered by tourists have been largely overlooked. This study seeks to create a framework for comprehending the association between perceived deception caused by tourist scams, negative emotional experiences, and unfavorable word of mouth (WOM) based on the cognitive-affective-conative (CAC) model. Drawing on data collected from 414 tourists
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The Influence of Tourists’ Sensory Experiences of Street Food on Destination Loyalty: The Mediating Roles of Delight and Place Attachment Journal of China Tourism Research Pub Date : 2023-08-08 Qianqian Su, Fangxuan (Sam) Li
ABSTRACT Food safety is one of the most researched topics in the existing street food literature. However, tourists’ street food experience, especially their sensory experiences, has been largely ignored. This study explained how sensory experience drives tourist satisfaction and loyalty behavior through the process of psychological states (delight and place attachment) by using the SOR theory as a
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Application of Communication-Persuasion Theory in Destination Marketing in the Post-Pandemic Era Journal of China Tourism Research Pub Date : 2023-08-03 Catherine Cheung, Hanqun Song
ABSTRACT This study aims to adopt McGuire’s communication-persuasion matrix as a theoretical lens for examining the effect of message appeal and message source on domestic tourists’ attitudes toward the message and the destination leading to their visit intention. Experimental design was applied in two studies. Study 1 examined the influences of tourist focused message appeal (self-benefit vs other-benefit)
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Stop being mean! Customer incivility influencing employee incivility via employee burnout: a hospitality context Journal of China Tourism Research Pub Date : 2023-07-05 Yi Wen, Lena Jingen Liang, HS Chris Choi, Michael Yu
ABSTRACT This study examines the effect of customer incivility on employee burnout and incivility in the restaurant sector. The results showed that supervisory support moderated the relationship between customer incivility and employee burnout but not the relationship between employee burnout and employee incivility. The study also investigated the role of burnout (i.e. emotional exhaustion, depersonalization
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The Closer, the Better? Impact of Tourists’ Psychological Distance on Their Travel Intention in the Post-Pandemic Era Journal of China Tourism Research Pub Date : 2023-07-03 Guanming Wu, Siqi Guan, Yu-Hua Xu, Chenjin Chu, Zimu Zhu
ABSTRACT Since 2020, COVID-19 pandemic has exerted a serious influence on global tourism and dampened tourists’ travel intention. To understand the traveling public’s psychological resilience in post-COVID-19 travel, this study adopted survey study and employed structural equation modeling (SEM) to explore how tourists’ psychological distance affects travel intention in the context of the COVID-19
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Understanding the embeddedness and CSR of small in-migration tourism entrepreneurs: The moderating role of the duration of residence Journal of China Tourism Research Pub Date : 2023-07-02 Qingfang Zhang, Honggang Xu, Yaoqi Li, Tong Wen
ABSTRACT Local embeddedness implies the nature, complexity, and scope of entrepreneurs’ connection to the location’s environment. Based on limited recent research, this study emphasizes the bright side of in-migration tourism entrepreneurs in fulfilling CSR, and proposes a conceptual model to show the relationship between local embeddedness, place dependence, place identity, and CSR. Duration of residence
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Self-Protective Dining Behavior: An Investigation on Consumer’s Use of Online Food Delivery Service Journal of China Tourism Research Pub Date : 2023-05-15 Pearl M. C. Lin, Chih-Hung Wu, Chin-Yi Fang, Wai Ching Wilson Au
ABSTRACT This study aims to investigate how consumer’s use of online food delivery (OFD) services is driven by its self-protective nature. Drawing on protection motivation theory, the unified theory of use and acceptance of technology, and diffusion of innovation theory, an integrated model was tested with 1,000 empirical data points to explain consumers’ OFD use during the pandemic. Results confirmed
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Configurations of Market-Oriented Tourism Ecological Compensation: A csQCA Approach Journal of China Tourism Research Pub Date : 2023-04-26 Xiumei Xu, Lue Li, Fei Zhang
ABSTRACT This paper explores the antecedent configurations leading to high or non-high marketization of tourism eco-compensation mechanisms. A configurational model was established to precisely understand the causal complex mechanism of institutional factors that drive tourism ecological compensation marketization. The clear set of qualitative comparative analysis (csQCA) with multivariate interactions
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The Influence of the Hong Kong-Zhuhai-Macao Bridge on Visitors Motivation and Willingness to Use Land Transport Journal of China Tourism Research Pub Date : 2023-03-27 Jieqi Guan, Yui-yip Lau, Cindia Ching-Chi Lam, Zhimei Lei
ABSTRACT The Hong Kong-Zhuhai-Macao Bridge (HZMB) has been recognized as the eighth wonder of the 21st century. This research has used a quantitative approach through a questionnaire. A regression analysis has been conducted on HZMB users and tourists from GBA, to explore their different traveling behavior in terms of transport patterns and potential contextual factors influencing their perception
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Destination identity and image of Macao: Construal, projection, and perception Journal of China Tourism Research Pub Date : 2023-03-21 Yeongbae Choe, Jaeseok Lee, Suh-hee Choi, Song Ee Hahn
ABSTRACT Drawing from the tourist gaze and grassroots public diplomacy and advancing the concept of destination image, this study compares 1) what residents perceive versus what tourists think residents should perceive (i.e. resident identity versus tourist-construed image); 2) what residents intend to project to tourists versus what tourists think residents desire to project (i.e. intended image versus
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The Effects of a Politician’s Social Media Communication and the Trip’s Purpose on Global Travel Journal of China Tourism Research Pub Date : 2023-02-28 Carl A. Boger, Agnes L. DeFranco, JeAnna L. Abbott, Mahsa Bitaab
Although many political leaders communicate with foreign leaders and publics through social media, limited knowledge exists concerning its impact on global travel. However, signaling theory suggest...
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Millennials’ perception of safety and hygiene measures, perceived health risk, satisfaction and behavioural intention at upscale restaurants amid COVID-19 pandemic Journal of China Tourism Research Pub Date : 2023-02-21 Jamie Siu Kam Lo, Pimtong Tavitiyaman, Lancy Wing Sze Tsang
The new normal of social distancing policy and health risks has shaped customers’ dining out behaviors at restaurants. This study applied qualitative and quantitative methods to explore the written...
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Destination Experiencescape for Hanfu Tourism: An Exploratory Study Journal of China Tourism Research Pub Date : 2023-02-21 Yuanyuan Zong, Sheng-Hshiung Tsaur
The rapid development of Hanfu tourism in Chinese communities encourages destinations to create a Hanfu-themed experiencescape. However, the phenomenon of Hanfu tourism integrated with destination ...
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Local Food Consumption: The Trio of Motivation, Satisfaction, and Loyalty Journal of China Tourism Research Pub Date : 2023-02-13 Xiangping Li, Liangwei Qiu
This study aims to delve into the role of motivation to consume local food, a multi-dimensional construct, in the tourism experience by testing the structural relationships between motivation and f...
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Making Sense of Fengshui and Customers’ Experiences of Hotel Room Stays: A Vignette-Induced Interview Approach Journal of China Tourism Research Pub Date : 2023-01-25 Jialin (Snow) Wu, Nan Chen, Christine Y. H. Zeng, Markus Schuckert
Despite the well-documented cultural importance of fengshui, little research has been carried out to provide a theoretically complex view of its impacts on customers’ experiences of hotel stays. Th...
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Development Under Belt and Road Initiative: Gains for Tourism Industry in Participant Countries Journal of China Tourism Research Pub Date : 2023-01-24 Tooba Ahmad, Sami Ullah
BRI is a mega-development project covering 140 countries in three continents; Asia, Africa, and Europe. The political and economic dimensions of BRI have been studied in several studies in the lite...
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Ecotourism Development in Small Cities: Insights from Macao Journal of China Tourism Research Pub Date : 2022-12-19 Tuan Phong Ly, Wai Peng Kong
Small cities with fewer natural resources are relatively hesitant in developing ecotourism. However, ecotourism can be in any form anywhere, whenever all stakeholders involved in such businesses ar...
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Chinese Restaurant in Iran: Ethic food for tourism? Journal of China Tourism Research Pub Date : 2022-11-29 Hamira Zamani-Farahani, Kuan-Huei Lee
This study is concerned with issues of food, ethnic cuisines, and tourism with specific reference to Chinese restaurants in a Middle Eastern country, namely Iran. This study tries to explore the en...
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The Effect of Media on Tourists’ Perceptions of a Country-Target of Animosity in the China–US Context Journal of China Tourism Research Pub Date : 2022-11-23 Xiangyi Dai, Svetlana Stepchenkova, Andrei P. Kirilenko
This study examines the impact of media on animosity and the effect that animosity has on destination image and visitation intent. The context is the China–US relations where the US is a country-de...
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A supply-side angle to understand heritage tourism sites: A value-based assessment approach Journal of China Tourism Research Pub Date : 2022-09-28 Zuhui Liao, Vincent Wing Sun Tung
While conservation is an important research theme in heritage tourism, studies have typically focused on tourist perceptions from a demand-side perspective. Yet, there is an opportunity to better u...
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Price Competition, Experiential Quality and Online Marketing Decisions of a Tourism Supply Chain Journal of China Tourism Research Pub Date : 2022-09-13 Gang Xie, Fuxin Jiang, Shuihan Liu
ABSTRACT This study examines the price competition, experiential quality and online marketing decisions of a tourism supply chain, consisting of a tourism operator and two online retailers. The equilibrium solutions and the conditions for unique optimal solutions are derived in three supply chain strategies. This study also investigates performance improvement measures, including the operator’s involvement
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Not Just Good, but Fair Service: The Mediating Role of Psychological Contract Breach between Service Quality and Behavioral Outcomes Journal of China Tourism Research Pub Date : 2022-09-01 Ali Bavik, Yim King Penny Wan, Fevzi Okumus
ABSTRACT Understanding tourist expectations is vital for hospitality and tourism businesses to prepare for a psychological contract breach. Prior research has widely evidenced the roles of psychological contract breach predominantly between the company (i.e., organization) and employee (i.e., service provider). Nevertheless, the psychological contract between the service provider and the customer/consumer
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Outbound Tourism Demand Modeling – Region Destination Approach: The Case of Vietnam’s Data Journal of China Tourism Research Pub Date : 2022-06-21 Quang Hai Nguyen
ABSTRACT Although there have been several studies on international tourism demand, research on outbound tourism has not received as much attention, especially approaching destinations as a region (group of countries). This paper aims to establish outbound tourism demand modeling and determine the role of factors influencing this model. Using Vietnam’s data from 1995 to 2019, the study focuses on eleven
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Just-in-Time CSR for Urgent Needs during the COVID-19 Outbreak: The Case of Casinos Journal of China Tourism Research Pub Date : 2022-06-12 Zhiwei (CJ) Lin, IpKin Anthony Wong, Shuyi Kara Lin
ABSTRACT The casino industry may have been stigmatized by its notorious image due to the negative consequences that gambling brings. Yet, they are at the forefront in combating the pandemic, taking a proactive stand to expedite corporate social responsibility (CSR) through a constellation of means in a timely manner. Moreover, the majority of research focuses on the long-term strategic CSR, leaving
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The Effect of Social and Personal Norm on Intention to Patronize Green Hotels: Extension of Theory of Planned Behavior Journal of China Tourism Research Pub Date : 2022-05-02 Lei Wang, Qi Zhang, Yan-Yun Ding, Philip Pong Weng Wong
ABSTRACT Despite most previous studies investigated the relationship between consumers’ attitude and behavior gap by adopting the theory of planned behavior (TPB). However, patronizing green hotels is still considered to be one of the most persistent challenges in behavioral transformation agenda. This paper aims to contribute to the TPB by investigating the role of personal norm (PN) in explaining
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Implementing Anti-money-laundering Goals: New Technologies or Coordination between Related Agencies? Journal of China Tourism Research Pub Date : 2022-02-17 Ming Liu, Fong Kit Sam, Jieqi Guan, Yui-yip Lau
ABSTRACT This paper is to investigate whether anti-money-laundering (AML) improvement in a gaming tourism destination is driven by the integration of new technologies, or by other factors such as financial inclusion and close coordination between companies and related government bodies. The quantitative method of ordinary least squares (OLS) multivariate regression is applied to determine the degree
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A Model for Cross-border Tourism Governance in the Greater Bay Area Journal of China Tourism Research Pub Date : 2022-02-07 Jinah Park, Serene Tse, Sherry D. B. Mi, Haiyan Song
ABSTRACT With advances in transportation and information technology, territorial and administrative barriers are being overcome to carve out regions for multi-destination tourism. This study on collaboration and governance within the Guangdong–Hong Kong–Macao Greater Bay Area (GBA) highlights the complexities in developing cross-bordr tourism destinations under a multi-level administrative structure
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Investigating the Attributes of Cultural Creative Product Satisfaction - the Case of the Palace Museum Journal of China Tourism Research Pub Date : 2022-01-20 Nelson K. F. Tsang, Mengdi Zhu, Wai Ching Wilson Au
ABSTRACT The purpose of this study was to gain insights into the relationship between cultural creative product attributes and customer satisfaction. Using online survey data from 263 cultural creative product buyers in The Palace Museum, this study clarified the role of five different cultural creative product attributes (i.e., utility, fashionability, creativity, originality, and culture) on customer
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How Task Technology Fits with Employee Engagement, Organizational Support, and Business Outcomes: Hotel Executives’ Perspective Journal of China Tourism Research Pub Date : 2022-01-13 Pimtong Tavitiyaman, Chui Ying Angel So, Oy Lar Kiki Chan, Chun Keung Chris Wong
ABSTRACT The unpredictable external environments, constraints of internal resources, and changes in the behaviors of hotel guests create a challenge for hoteliers to initiate the latest technology advancement. This study aims to explore how hotel executives consider external criteria and employ internal resources (e.g. employee engagement and organizational support) for technology adoption decision
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The Influence of COVID-19 on Vocational Hospitality and Tourism Students’ Career Choices Journal of China Tourism Research Pub Date : 2022-01-06 Fangxuan (Sam) Li, Lingjun Zhang
ABSTRACT This study explored the influence of COVID-19 on vocational hospitality and tourism students’ career choices. 31 interviewees were approached through purposive and snowball sampling. This study found that students’ attitudes toward working in the hospitality and tourism industry are changed by COVID-19 pandemic. Theoretically, this study developed a framework of the influence of COVID-19 on
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The Roles of Income and Prices in Determining International Tourism Demand: Evidence from the Mekong Downstream Nations’ Major International Markets Journal of China Tourism Research Pub Date : 2021-11-14 Quang Hai Nguyen
ABSTRACT There are many studies on the roles of income and prices in international tourism demand, but the scope of these studies is usually limited. They usually only look at inbound tourism to a single country or from a single country to another country. This paper examines the roles of these factors on tourism demand from major source markets (different origin countries) in the downstream Mekong
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Decoding domestic tourism customers’ emotional responses to covid-19: A segmentation approach Journal of China Tourism Research Pub Date : 2021-09-03 Issahaku Adam, Elizabeth Agyeiwaah, Frederick Dayour
ABSTRACT Tourists’ emotional responses to crises have been conceived from a unitary perspective despite the potential existence of different segments of emotional reactions. Using data from 412 residents drawn from Macau, this study segments their emotional responses toward the COVID-19 pandemic, characterizes the segments by their perceived travel risk and future travel intentions. The findings reveal
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The Role of Organizational Factors on Employee Engagement and Hospitality Service Co-creation Journal of China Tourism Research Pub Date : 2021-09-01 Prakash K. Chathoth, Eric S.W. Chan, Robert J. Harrington, Fevzi Okumus, Zibin Song
ABSTRACT There is a dearth of research assessing organizational factors in hospitality that have an effect on employee engagement (EE) in the co-creation of services. Using qualitative research design we examined these factors in three luxury hotels. The data were collected from six focus group interviews and the findings reveal that EE in hospitality service co-creation is influenced by key organizational
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Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions Journal of China Tourism Research Pub Date : 2021-08-20 Janelle Chan, Irene Cheng Chu Chan, Anne-Marie Sassenberg, Anup Shrestha
ABSTRACT Mobile travel websites have become an alternative due to readiness compared to mobile applications. However, little is known about what constitutes mobile website quality (MWQ) and how it influences consumers’ post-purchase behavioral intentions. By modifying the updated DeLone and McLean Information System Success Model, this study fills this knowledge gap with a formative model. The study
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Residents’ perceptions of tourism influence and intention to support tourism development: Application of the theory of planned behavior Journal of China Tourism Research Pub Date : 2021-08-10 Antony King Fung Wong, Hong Wu, Seongseop (Sam) Kim
ABSTRACT Despite the importance of understanding residents’ perceptions and attitudes toward tourism development, residents’ perceived political influence of tourism remains underexplored. Thus, this study collects a total of 1,164 valid samples from the Hainan Island residents. The study applies the theory of planned behavior and adopts structural equation modeling to explore the effect of residents’
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Magic Number 8: Hospitality Price Ending Strategies Journal of China Tourism Research Pub Date : 2021-07-05 Henrique Fátima Boyol Ngan, Ali Bavik, Joaquim Eduardo Goncalves Severino, Hugo Teixeira
ABSTRACT It is not uncommon to see prices that end with a 9 or 99, be it in a restaurant, grocery store, or clothes store. Yet, this convention in pricing is typically found in the US, and evidence of it in the Asian marketplace remains limited. Given this, the present study pioneers an empirical investigation on price ending strategies in Asian marketplaces, particularly in the hospitality industry
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Understanding Tourist Citizenship Behavioral Intentions: The Role of Social Interactions and Brand Perceptions Journal of China Tourism Research Pub Date : 2021-06-15 IpKin Anthony Wong, Zhiwei (CJ) Lin
ABSTRACT This study integrates tourists’ social interaction quality and experience with a casino brand to examine changes of tourist citizenship behavioral intentions between pre- and post-casino trips. A two-stage sampling method was deployed with data driven in the casino industry: a random sampling approach to select casino properties followed by a quota sampling approach to respondent selection
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Becoming managers – A narrative analysis of skill acquisition during hotel internships Journal of China Tourism Research Pub Date : 2021-05-18 Qun Qin, Cathy H.C. Hsu, Ying Wu
ABSTRACT This study explores skill acquisition during a six-month-long work-based hotel internship program. Specifically, it examines what skills are learned by interns, the succession of skill acquisition, and the extent to which interns are trained as future managers. Narrative analysis is conducted with 344 longitudinal work reflections of 21 interns from 12 upscale hotels. Three layers of learning
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The Impact of Tourists’ Perceptions of Space-launch Tourism: An Extension of the Theory of Planned Behavior Approach Journal of China Tourism Research Pub Date : 2021-03-30 Lei Wang, Chuan-Feng Fu, Philip Pong Wong, Qi Zhang
ABSTRACT Prior studies on space tourism have mainly investigated tourists’ engagement in outer space tourism activities. There is no research undertaken as yet related to tourists’ perception toward indoor space tourism (i.e., space-launch tourism). The aim of this study is to examine the relationship between attitude, subjective norm, perceived behavioral control, hedonic motivation, and intention
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Investigating Destination Loyalty through Tourist Attraction Personality and Loyalty Journal of China Tourism Research Pub Date : 2020-12-16 Weng Hang Kong, Kim Ieng Loi, Jing (Bill) Xu
ABSTRACT This study aims to validate the new concept of ‘tourist attraction personality’ and examine its effect on attraction and destination loyalty. Data were collected from 800 tourists in Macao using a quantitative survey method. The results show that tourist attraction personality has a significantly positive impact on attraction loyalty, in turn leading to destination loyalty. The tourist attraction
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Determinants of Consumers Purchase Attitude and Intention Toward Green Hotel Selection Journal of China Tourism Research Pub Date : 2020-09-06 Lei Wang
ABSTRACT Prior studies have mostly investigated the relationships of the impact of consumers’ attitudinal characteristics on their green purchase attitude (GPA) and green purchase intention (GPI). The findings revealed that despite the positive attitudes in making green hotel selection, green purchasing behavior was not exhibited. This subsequently failed to satisfy consumers green satisfaction and
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Causality between tourism and economic growth nexus Journal of China Tourism Research Pub Date : 2020-08-13 Tsung-Pao Wu, Hung-Che Wu, Yu-Yu Wu, Ya-Tian Liu, Su-Tsung Wu
ABSTRACT The purpose of this paper is to use a multivariate wavelet approach to examine the causal relationship between tourism and economic growth in the 11 Asian regions for the period from 1995 to 2016. Results indicate from the time-domain view, we show strong evidence linkages among the real international tourism receipts, international tourist arrivals, capital formation and real gross domestic
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How Tourists Perceive the Usefulness of Technology Adoption in Hotels: Interaction Effect of Past Experience and Education Level Journal of China Tourism Research Pub Date : 2020-08-11 Pimtong Tavitiyaman, Xinyan Zhang, Wing Yin Tsang
ABSTRACT This study examines the interaction effect of past experience and education level on the perceived usefulness of hotel technology. This study also investigates the influence of the perceived usefulness of hotel technologies, such as artificial intelligence, robotics, and service automation, on the behavioral intention of customers through their past experience. A total of 301 international
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Conformance Quality of the Dual-Channel Tourism Supply Chain under Tourists’ Quality Preference Journal of China Tourism Research Pub Date : 2020-07-20 Lingyun Huang, Man Zhang
ABSTRACT The arising of unprofessional service in package tour makes conformance quality control increasingly important. This paper constructs a game model of dual-channel tourism supply chain composed of a traditional tour retail channel and an online channel under tourists’ quality preference. Focus on the condition that tour retailer provides extra service as differentiation strategy, the impacts
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Social Media Comments about Hotel Robots Journal of China Tourism Research Pub Date : 2020-06-05 Hio Nam Io, Chang Boon Lee
ABSTRACT The Henn-na Hotel in Japan has employed robots for its operations since 2015. In January 2019, the hotel announced it had fired half its robotic workforce. This news generated many comments on social media. The purpose of this study is to analyze the comments to inform researchers and practitioners about people’s reactions to this news. Based on topic modeling techniques, the results show
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The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction: Asian and Non-Asian Perceptions of Staff Capabilities Journal of China Tourism Research Pub Date : 2020-06-04 Rachel Lam, Catherine Cheung, Peter Lugosi
ABSTRACT This study examines the impacts of frontline hotel employees’ emotional intelligence (EI) and cultural intelligence (CQ) on guests’ satisfaction, and uniquely captures guests’ perceptions of staff capabilities. The results of a survey conducted with Asian and non-Asian respondents suggest there is a strong positive relationship between employee EI and CQ. More significantly, non-Asian hotel
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What Makes Our Stay Longer or Shorter? A Study on Macau Journal of China Tourism Research Pub Date : 2020-04-05 Ali Bavik, Antónia Correia, Metin Kozak
ABSTRACT Yield management introduces new indicators to improve the profitability of a business. In the case of tourism, Dwyer et al. (2009 Dwyer, L, Edwards, D, Mistilis, D, Roman, N, & Scott, N. (2009). Destination and enterprise management for a tourism future. Tourism Management, 30(), 63-74.[Crossref], [Web of Science ®] , [Google Scholar]) introduce yield management to measure the impact of tourism
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Aging Stereotypes and the Customer Orientations of Older Hospitality Employees Journal of China Tourism Research Pub Date : 2020-04-05 Cindy Chen Yu, Mehmet Ali Köseoglu, Fuad Mehraliyev, Brian King
ABSTRACT While the older population generally and the older workforce in particular has been growing in most countries, scholars have not explored how the work performance of this group is affected by stereotypical views toward them. This study aims to explore older service employee (OSE) perceptions of aging stereotypes that are attributed to them by their colleagues and customers and to investigate
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40 Years of Family Tourism Research: Bibliometric Analysis and Remaining Issues Journal of China Tourism Research Pub Date : 2020-01-02 Mimi Li, Xinran Lehto, Huahua Li
ABSTRACT Based on a bibliometric analysis of research on family tourism, this editorial intends to reflect on the knowledge development in the topic area in the past 40 years. Eight themes or subject clusters were unveiled: foundations, family roles, place, family structure and function, psychological factors, behavior, experience, and methodology and theory. The trend and patterns of knowledge formation