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THE IMPACT OF LONG HAUL, LOW COST FLIGHTS: LINKING THAILAND TO JAPAN AND SOUTH KOREA Tourism and Hospitality Management Pub Date : 2022-01-01 Colin C.H. Law
Purpose - Since the success of low-cost airlines in Thailand in 2014, the low-cost airline industry has expanded the market for long-haul flights. The objective of this study is to determine the impact of long-haul low-cost carriers (LHLCs) on tourism demand and aircraft movements between Thailand and two East Asian countries. Design/Methodology - The study includes the total number of air travellers
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CHALLENGES AND UNCERTAINTIES IN RIO’S HOSPITALITY INDUSTRY: THE CASE OF ASTOR HOTELS Tourism and Hospitality Management Pub Date : 2022-01-01 Eduardo Russo,Ariane Figueira
International mega sporting events such as the Olympic Games have been responsible for promoting transformations over the years in the cities they pass through whether through developing economic sectors such as tourism, hospitality, and services or through transforming their urban spaces. The case of Rio de Janeiro in 2016 was emblematic above all for the city’s hotel sector, which during the years
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MANAGEMENT RESPONSE STRATEGIES TO A NEGATIVE ONLINE REVIEW: INFLUENCE ON POTENTIAL GUESTS’ TRUST Tourism and Hospitality Management Pub Date : 2022-01-01 Jelena Kapeš,Karla Keča,Nikolina Fugošić,Ana Čuić Tanković
Purpose – The paper aims to identify the main hotel management response strategies to a negative online review and examine their influence on the trust of potential guests reading reviews in usergenerated media. Design – Five response strategies that emerged from the literature were empirically tested: personalization, empathy, confession, denial, and excuse. A mixed-method was applied, and the research
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THE MODERATING EFFECT OF COVID-19 ON THE RELATIONSHIP BETWEEN WORK-LIFE BALANCE AND HOTEL EMPLOYEES’ FEARS Tourism and Hospitality Management Pub Date : 2022-01-01 Karam Zaki
Purpose - The hotel environment has changed dramatically during the COVID-19 and has brought many negative social consequences for employees. Among them are employee fears of COVID -19. One of the coping strategies for the consequences of COVID -19 is the Work-Life Balance (WLB). This research mainly examined the influence of WLB on employees’ fears of the threat of COVID-19. The objectives were: (1)
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MATCHING PRIVATE ACCOMMODATIONS WITH UNFAMILIAR TOURISTS: THE PERSPECTIVE FROM ALTRUISM AND SOCIAL IDENTITY Tourism and Hospitality Management Pub Date : 2022-01-01 Edward C. S. Ku,Tang-Chung Kan,Chia-Li Hsieh
Purpose - The purpose of this study is to examine how online travel communities and host benevolence influence Couchsurfer behavior. We formulated a model of Couchsurfers’ behavioral intentions from the perspectives of trust, social identity theory, and altruism. Design/methodology/approach - Empirical data were collected from members of online travel communities. Participants were required to complete
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MEMORABLE TOURISM EXPERIENCES (MTE): INTEGRATING ANTECEDENTS, CONSEQUENCES AND MODERATING FACTOR Tourism and Hospitality Management Pub Date : 2022-01-01 Jyoti Sharma,Subhalaxmi Mohapatra,Subhadip Roy
Purpose - The concept of tourism as an experience is gaining interest among practitioners and academics alike. This study contributes to the tourism literature by integrating the antecedents and outcomes of memorable tourism experiences (MTE) and consumer-level factors as moderators into a single model. Design - The study applies primary survey using structured questionnaire. The study hypotheses are
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TRAVEL ITCH AS A NEW PHENOMENON: TRAVEL MOTIVES AND ATTRIBUTES OF ITCHERS Tourism and Hospitality Management Pub Date : 2022-01-01 Gizem Capar,Tuğba Pala,Derya Toksöz
Purpose – This study aims to better understand the phenomenon of travel itch by revealing the travel motives and travel attributes of “travel itchers” within the framework of motivational theories. Design/methodology/approach – This is an exploratory study. An online questionnaire was used to collect data from individuals who have first-hand experience of travel itch (N: 30). Data were analysed using
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THE COVID-19 IMPACTS ON THE HOSPITALITY INDUSTRY HIGHLIGHTS FROM EXPERTS IN PORTUGAL Tourism and Hospitality Management Pub Date : 2022-01-01 Sofia Almeida,Susana Mesquita,Inês Carvalho
Purpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceived this critical situation caused by the pandemic.
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WHO IS AN OLEOTOURIST? A MOTIVATION-BASED SEGMENTATION STUDY Tourism and Hospitality Management Pub Date : 2021-12-01 Ana Čehić,Marco Tregua,Anna D´Auria,Carla Marano-Marcolini
Purpose – Oleotourism is becoming increasingly important as Special Interest Tourism (SIT), especially among researchers who seek to propose an individual tourist experience related to the Mediterranean and olive oil production. This paper examines the profile of visitors to olive farms and olive mills to determine their motives. Design – Purposive sampling was used as the method of data collection
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SPORTS TOURISM: PLAYING THE NEW GAME Tourism and Hospitality Management Pub Date : 2021-12-01 Terry Stevens
Much has been written about the impact of the pandemic on sports tourism together with a raft of predictions and forecasts about the nature, rate, and form of the recovery, regrowth, and re-imagining of tourism over the next ten years or so (Burini 2020; Dieke et al. 2021). In this situation, as never before, we are all dwellers on the threshold – the title of a song written and recorded by the Northern
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TOURISM SME STAKEHOLDER PERSPECTIVES ON THE INAUGURAL ‘SAUDI SEASONS’: AN EXPLORATORY STUDY OF EMERGING OPPORTUNITIES AND CHALLENGES Tourism and Hospitality Management Pub Date : 2021-12-01 Sultan Al-Mohmmad,Gareth Butler
Purpose – This exploratory study aims to determine tourism SME stakeholders’ perceptions of the performance of the first “Saudi Seasons” initiative 2019/20 developed by the Saudi Commission for Tourism and National Heritage (SCTH). Design/methodology/approach – This qualitative study draws on an interpretivist paradigm that explores participants’ views and experiences through immersive, semi-structured
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An Investigation of Entrepreneurial Motivation: Boutique Hotels in Northern Thailand Tourism and Hospitality Management Pub Date : 2021-05-03 Sainatee Chernbumroong,Vlatka Skokic,Andrew Lockwood
Purpose – entrepreneurship scholars have argued extensively that the phenomenon of entrepreneurship and entrepreneurial motivation cannot be studied in isolation from their broader socioeconomic environment. This study addresses this gap by examining the entrepreneurial motivation of hotel entrepreneurs in Northern Thailand. The study also investigates how various mediating factors and motivations
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Stakeholder Involvement in Destination Marketing: A Network Analysis of two Destinations in Vietnam Tourism and Hospitality Management Pub Date : 2021-05-03 Thi Quynh Trang Nguyen,Xuan Dam Dong,Thang Ho
Purpose –This paper aims to identify the stakeholders involved in tourism destination marketing networks. The involvement and collaboration of multiple individuals and organisations is widely recognised in destination marketing to promote a destination. Internal stakeholders of a destination and their collaboration are frequently studied in destination marketing research, but little attention is paid
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THE EFFECT OF THE CONVENTION SPECIFIC DIMENSIONS ON UNIVERSITIES TEACHING STAFF BEHAVIORAL INTENTION Tourism and Hospitality Management Pub Date : 2021-05-01 Daniela Gračan,Marina Barkiđija Sotošek,Matia Torbarina
Purpose – The aim of this paper is to assess the influence of participation frequency at the conventions on universities teaching staff’s behavioral intentions. Design –The convention tourism attendees’ behavioral intentions evaluation was conducted through the constructs of site-specific dimensions and convention-specific dimensions. Methodology – In order to test proposed hypotheses, following establishment
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A REVIEW OF SPIRITUAL TOURISM: A CONCEPTUAL MODEL FOR FUTURE RESEARCH Tourism and Hospitality Management Pub Date : 2021-05-01 Mutia Sobihah Abdul Halim,Ekrem Tatoglu,Shamsiah Banu Mohamad Hanefar
Purpose – The growth of non-materialistic impulses among people around the world has led to the emergence of a special category of tourism that can be termed ‘spiritual tourism’. This article presents an attempt to provide a conceptual model for spiritual tourism drawing from the literature on spirituality, religion, and tourism. Design/ Approach – As this study intends to build a bridge between spirituality
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SHORT-TERM RENTALS: HOW MUCH IS TOO MUCH – SPATIAL PATTERNS IN PORTUGAL AND LISBON Tourism and Hospitality Management Pub Date : 2021-01-01 Gonçalo Antunes,Jorge Ferreira
Purpose - This paper analyses the growth of tourism in Portugal and in the municipality of Lisbon, with a focus on short-term rentals. Design - The paper begins with the statistical background of the tourism boom that occurred in Portugal in the 2010s. The central part of the paper concentrates on an analysis of the spatial distribution of short-term rental properties, consisting of two parts: i) observation
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Young College Students’ Perception of DINESERV: A Study of On-Campus Dining in the USA Tourism and Hospitality Management Pub Date : 2021-01-01 Hyunsuk Choi,Erick Kong,Saehya Ann
Purpose – The purpose of this research is to better understand why college students in the USA eat on-campus. Also, this research aims to compare highly satisfied and low satisfied groups in terms of their on-campus dining experiences and behaviors and to understand what values college students are currently satisfied with and what they expect from their on-campus dining. Design – A survey design was
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THE ROLE AND RELEVANCE OF HUMAN RESOURCE MANAGEMENT AND ITS PRACTICES IN THE PORTUGUESE HOTEL INDUSTRY Tourism and Hospitality Management Pub Date : 2021-01-01 Natália Costa Carlos,Miguel Oliveira,Ivo Oliveira
Purpose – Validation of the Human Resource Management (HRM) practices used by Portuguese hotels, their degree of importance, and the alignment between their strategic dimension and their operational implementation. Design – The study was developed using quantitative analysis, supported by a questionnaire shared with top managers of hotel companies in the Portuguese Hotels national register. Methodology
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ILLUSTRATING THE PERCEPTION OF STUDENTS TOWARDS AUTONOMOUS SERVICE ROBOTS IN THE TOURISM INDUSTRY: AN EXPLORATORY STUDY Tourism and Hospitality Management Pub Date : 2021-01-01 Nicola Wakelin-Theron
Research purpose – The purpose of the study was to explore the students’ perceptions towards autonomous service robots, using interviews and, in a novel manner, also their drawings, to generate data. The paper contributes to current knowledge claims around the Techno-Economic Paradigm by providing a greater understanding of, and student response to, autonomous service robots. Additional insights were
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EXAMINING SUBJECTIVE AND OBJECTIVE E-COMPLAINTS AND SERVICE QUALITY IN BANGKOK HOTELS Tourism and Hospitality Management Pub Date : 2021-01-01 Aswin Sangpikul
Purpose – There are few studies examining the reliability of e-complaints in the hotel industry. This topic is important for hotel managers as it can help them in distinguishing emotional complaints from factual complaints. Therefore, this study aims to examine and classify customers’ e-complaints regarding hotel service quality and classify them into subjective and objective categories based on factual
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CULTURAL DIFFERENCES IN HOSPITABLENESS: A STUDY IN TURKISH CULTURE Tourism and Hospitality Management Pub Date : 2021-01-01 Asli D.A. Tasci,Gurhan Aktas,Fulya Acikgoz
Purpose – Hospitableness is one of the oldest concepts that define human interactions. Many conceptual and empirical studies have discussed and attempted to capture what this concept means. Some recent studies measured what hospitableness means; however, the cultural differences in hospitableness have not been documented empirically. The current study measured what hospitableness means in Turkish culture
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TOURISM INDUSTRY STRESS INDEX AND ITS RELATIONSHIP TO THE FINANCIAL STRESS INDEX Tourism and Hospitality Management Pub Date : 2021-01-01 Marina Malkina,Anton Ovcharov
Purpose – development of the Tourism Industry Stress Index (TSI) and the Financial Stress Index (FSI) followed by an examination of their interaction. Design – The TSI, which aggregates tourist arrivals, overnight stays and net occupancy, was tested on data for Finland, Italy, Germany and Spain between 1993 and 2020. The FSI was composed of the S&P500 index, Brent oil futures, and the real effective
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EVALUATION OF THE QUALITY OF THE TOURIST SERVICE OFFERED TO FOREIGN TOURISTS IN THE CITY OF CARTAGENA DE INDIAS, COLOMBIA Tourism and Hospitality Management Pub Date : 2021-01-01 Juan Carlos Vergara-Schmalbach,Francisco Javier Maza-Avila,Orlando Martinez-Nagle,Carlos Andrés Girado-Guzmán
Purpose – The objective of this article is to evaluate the quality of tourism services in the city of Cartagena de Indias, Colombia, from the perspective of foreign tourists arriving there, and to identify the elements that have the greatest influence on satisfaction and future behaviour, the latter expressed in the desire to return to enjoy the destination and/or recommend the city to third parties
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THE IMPACT OF RELIGIOSITY AND KNOWLEDGE ON THE INTENTION OF YOUNG MUSLIM GENERATION TOWARD HALAL TOURISM IN INDONESIA Tourism and Hospitality Management Pub Date : 2021-01-01 Heri Sudarsono,Jannahar Saddam Ash Shidiqie,Yunice Karina Tumewang
Purpose – One purpose of this study is to investigate the determinants of young Muslim tourist generation's interest to recommend and visit halal tourist attraction. Design – The interest of young Muslim tourist generation to recommend and visit Halal attractions is influenced by knowledge (KNO), religiosity (REG), perceived behavioral control (PBC), subjective norms (SN) and attitudes (ATT). Methodology
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RESIDENTS’ PERCEPTIONS OF TOURISM IMPACTS AND SUPPORT FOR TOURISM DEVELOPMENT Tourism and Hospitality Management Pub Date : 2021-01-01 Ksenija Vodeb,Daša Fabjan,Marinela Krstinić Nižić
Purpose – The impact of tourism is an ongoing research interest among scholars as it is directly related to the tourism development process. Residents’ perceptions of tourism impacts can indicate development guidelines if planners pay attention to them. Design – We examine residents’ perceptions of tourism impacts and their support for sustainable tourism development in two similar tourism destinations
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DETERMINANTS OF WATER CONSUMPTION IN TOURISM LODGING SECTOR. THE CASE OF KAZAKHSTAN Tourism and Hospitality Management Pub Date : 2021-01-01 Makhabbat Ramazanova,Bartolomé Deyá Tortella,Dolores Tirado,Anuarbek Kakabayev
Purpose – The main purpose of the paper is to identify, define and analyze the main variables that determine water consumption in the lodging industry, which usually accounts, on average, between the 6% and 10% of total operational costs. Design/Methodology/Approach – The research is based on a survey questionnaire distributed among lodging managers in summer 2016 in the Shchuchinsk-Burabay resort
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DEVELOPING A MODEL OF BACKPACKERS’ EXPLORATORY CURIOSITY Tourism and Hospitality Management Pub Date : 2021-01-01 Kuan-Yu Chen,Yu-Lun Hsu
Purpose – While curiosity is a critical factor in motivating human exploratory behaviors across domains, past studies are yet to explore the exploratory curiosity construct in the context of backpacking. This study aims to conceptualize backpackers’ exploratory curiosity and, importantly, developing a scale for the construct. Design/Methodology – A survey questionnaire is first designed on the basis
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Breaking the Glass Ceiling in Haute Cuisine: The Role of Entrepreneurship on the Career Expectations of Female Chefs Tourism and Hospitality Management Pub Date : 2021-01-01 Jose Albors-Garrigos,Angel Peiro Signes,Marival Segarra-Oña,Purificacion Garcia-Segovia
Purpose – This paper aims to examine the critical elements for female chefs in overcoming the glass ceiling in a relevant sector of the hospitality industry: haute cuisine. Design – It is based on an empirical study. We surveyed 202 cooks and chefs from France, the US and Spain. Methodology – The data were analysed using fuzzy set qualitative comparative analysis (fsQCA). The fsQCA identifies patterns
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FROM ORDINARY CULINARY STUDENTS TO STARRED CHEFS. PRELIMINARY EVIDENCE FROM THE ITALIAN CONTEXT Tourism and Hospitality Management Pub Date : 2021-01-01 Tindara Abbate,Marta Meleddu,Fabrizio Cesaroni,Angelo Presenza
Purpose – The paper focuses on the profile of chefs, whose job is considered as one of the most challenging professions as it involves scientific mastery, as well as creativity, and innovation. Design – Based on a sample of 264 individuals (both starred Italian chefs listed on Michelin Red Guide and students from six Italian culinary high schools), the study assesses which factors affect chefs’ innovative
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SOCIAL MEDIA RESEARCH IN HOSPITALITY AND TOURISM: A CAUSAL CHAIN FRAMEWORK OF LITERATURE REVIEW Tourism and Hospitality Management Pub Date : 2021-01-01 Xi Yu Leung,Jie Sun,Billy Bai
Purpose – The present study aims to conduct a systematic literature review to und erstand how current social media studies have adopted theories, used research constructs, and developed conceptual frameworks. Design – The current study examined 149 articles on social media published in the top eight hospitality and tourism journals between 2007 and 2017. Methodology – First, descriptive statistics
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MEMORABLE TOURISM EXPERIENCES INSPIRED BY THE BEAUTY OF NATURE Tourism and Hospitality Management Pub Date : 2021-01-01 Dina Lončarić,Marina Perišić Prodan,Jasmina Dlačić
Purpose – Today's tourists are increasingly looking for an active, healthy and meaningful way to spend their time at a destination. The purpose of this study, therefore, is to determine the key dimensions of memorable tourism experiences (MTEs) that influence tourists' satisfaction with the vacation experience motivated by the beauty of nature and landscape, as well as the impact of satisfaction with
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DO GENDER, AGE AND FREQUENCY OF INTERNET ACCESS MATTER ON THE PERCEIVED IMPORTANCE OF HOTEL WEBSITE FEATURES? Tourism and Hospitality Management Pub Date : 2021-01-01 Imane Ezzaouia,Jacques Bulchand-Gidumal
Purpose – This study measures the relative importance of hotel website features based on users’ perceptions and analyses the impact of gender, age, and frequency of Internet access on the given importance of features. Our study includes ten features and three hypotheses. Design/methodology/approach – A research questionnaire was developed and distributed to hotel guests. A total of 406 responses were
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THE NEXUS AMONG TOURISM, URBANISATION AND CO2 EMISSIONS IN SOUTH ASIA: A PANEL ANALYSIS Tourism and Hospitality Management Pub Date : 2021-01-01 Sakib Bin Amin,Mahnaz Aftabi Atique
Purpose – Tourism and urbanisation are two significant determinants of economic growth and have been identified as top contributors to CO2 emissions. We examine the nexus among tourism, urbanisation, and CO2 emissions in South Asia by providing empirical evidence using panel data analysis. Design – Annual data from 1995-2019 is collected from the World Development Indicator 2020 for five South Asian
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THE RELATIONSHIPS BETWEEN TOURISM AND HOTEL INDUSTRY LABOUR MARKET DETERMINANTS AND THE NUMBER OF GRADUATES Tourism and Hospitality Management Pub Date : 2021-01-01 Tea Baldigara,Kristina Duvnjak
Purpose – This paper aims to investigate the existence of a relationship between tourism and hotel industry labour market determinants and the number of graduates in the sector in Croatia. Although, the expansion of Croatian tourism and hotel industry in recent years resulted in a growing number of higher education institutions in those sectors, the internationalization of study programmes and their
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THE SOCIAL TV PHENOMENON AND FAKE ONLINE RESTAURANT REVIEWS Tourism and Hospitality Management Pub Date : 2021-01-01 Breno de Paula Andrade Cruz,Susana C. Silva,Steven Dutt Ross
Purpose – The social TV phenomenon has raised the interest of some researchers in studying the production of online reviews. However, little is known about the characteristics of reviewers that, without having had indeed a real experience of consumption, still dare to assess the service. The purpose of this research is to understand these reviewers better, using an experiment conducted in Brazil.
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EXAMINING THE CONCEPT OF GOVERNANCE IN TOURISM RESEARCH Tourism and Hospitality Management Pub Date : 2021-01-01 Isabel Angelica Bock,Rui Costa,Carlos Rodrigues,Janaina Macke
Purpose – Governance is a polysemous concept that has been gaining the attention of social scientists and humanists over the last three decades. Tourism governance studies have mirrored the knowledge developed within traditional disciplines to analyse processes in different spheres of action. This paper aims to perceive how tourism governance has been applied in scientific research over recent decades
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FROM PENAGA TREE TO HERITAGE BOUTIQUE HOTEL: A CASE STUDY OF HOTEL PENAGA Tourism and Hospitality Management Pub Date : 2021-01-01 Lee Peng Ng,Lok Sin Kuar,Yuen Onn Choong,Sok Yee Teoh,Chee Wee Tee,I-Chi Chen
Hotel Penaga is a heritage-listed boutique hotel in the Unesco World Heritage Site in Penang, Malaysia. It was built in the 1920s and renovated into a 45-room hotel in 2008. Hotel Penaga was the first heritage-listed renovated hotel to be awarded Gold by the Green Building Index. Currently, Hotel Penaga is managed by Vouk Hotel Management. Hotel Penaga is committed to environmental sustainability and
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Tourism and Renewable Energy in South Asia: A Panel Study Tourism and Hospitality Management Pub Date : 2021-01-01 Sakib Bin Amin,Farhan Khan
Purpose - The distinct linkage between tourism and energy has received significant attention due to the recent momentum towards green tourism and environmental sustainability. Given the present growth trajectory of the tourism industry, we examine the selected South Asian countries' tourismrenewable energy nexus. Design - We obtain data (1995 to 2018) from the World Bank (2018) and the BP Statistical
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EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT Tourism and Hospitality Management Pub Date : 2021-01-01 Esra Katircioglu,Omer Akgun Tekin
Purpose –The objective of the study is to reveal the relationships between aesthetic labour performance of female employees and their burnout level. Additionally, their aesthetic labour performance is to be compared in terms of their demographic characteristics and personal characteristics. Design – To test the proposed hypotheses, a correlational research design was used and a causalcomparative design
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SUSTAINING OR SURVIVING? AN EXPLORATORY CASE STUDY ON COVID-19’S IMPACT TOWARDS HOTEL BUSINESSES Tourism and Hospitality Management Pub Date : 2021-01-01 Winayaporn Bhrammanachote,Yothin Sawangdee
Purpose – The aim of this research is to develop a sustainable model for local hospitality businesses in Chiang Mai to mitigate risk during the Covid 19 crisis and become resilient when the situation improves. This research study seeks to explore whether local hospitality businesses in Chiang Mai are taking a sustainable or survival approach in response to the pandemic situation that is occurring worldwide
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Heterarchical Coordination in Inter-organizational Networks: Evidence from the Tourism Industry Tourism and Hospitality Management Pub Date : 2021-01-01 Janusz Marek Lichtarski,Katarzyna Piórkowska
Purpose – The aim of this paper is to report the results of a qualitative research on heterarchical coordination within an interorganizational network in the tourism sector. Design/Methodology/Approach – The study follows the qualitative approach and case study research design. The main data collection techniques were semi-structured interviews and document analysis. Data triangulation was used to
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Exploring Motivation, Satisfaction and Revisit Intention of Ecolodge Visitors Tourism and Hospitality Management Pub Date : 2020-01-01 Greg D. Simpson,Daminda P. Sumanapala,Nilakshi W.K. Galahitiyawe,David Newsome,Priyan Perera
Purpose – This paper demonstrates that the recommendations regarding visitor satisfaction and revisit intention reported in the international literature apply to the management of ecolodges in Sri Lanka. Design/Methodology/Approach – Data from 362 self-report questionnaires completed by visitors between January 2014 and January 2015 were analysed by structural modelling using SPSS and AMOS to confirm
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Increasing Purchase Intention and Word-Of-Mouth through Hotel Brand Awareness Tourism and Hospitality Management Pub Date : 2020-01-01 Waranpong Boonsiritomachai,Ploy Sud-On
Purpose – Mobile applications (apps) have been widely used in many industries as a method for companies to communicate with customers. The hotel industry is one of the top sectors that utilizes mobile apps. The majority of luxury hotels are updating themselves being a part of this new wave. The aim of this study was to investigate the impact of hotel brand awareness from hotel-branded mobile application
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Users’ perceptions and satisfaction as indicators for sustainable beach management Tourism and Hospitality Management Pub Date : 2020-01-01 Kristina Brščić,Tina Šugar
Purpose – The purpose of the paper is to analyse the importance of users’ perceptions and satisfaction as an indicator for future investment and management of beaches in a sustainable way. In the paper, the case study of Karpinjan beach (Novigrad) is presented. Design/Methodology/Approach – For the research, a questionnaire for beach users was developed. The field research was carried out in 2017 among
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Theft Crimes Against Tourists and Visitors in Slovenia Tourism and Hospitality Management Pub Date : 2020-01-01 Dejan Paliska,Katarina Mušič,Jelena Ćeklić,Janez Mekinc
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ENVIRONMENTAL CONSCIOUSNESS OF BEACH TOURISTS Tourism and Hospitality Management Pub Date : 2020-01-01 Mariia Iamkovaia,Manuel Arcila,Filomena Cardoso Martins,Alfredo Izquierdo
Purpose – The main goal of the present investigation is to estimate the level of tourists' environmental consciousness (EC), which forms their intention to behave environmentally friendly (EF) during vacation time. Design – Variables of environmental awareness, environmental perception, environmental attitude, and perceived behavioural control were employed to analyze the level of tourists EC. Methodology
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The Relationship between Destination Competitiveness and Residents’ Quality of Life: Lessons from Bali Tourism and Hospitality Management Pub Date : 2020-01-01 Wei Lee Chin,Mark P. Hampton
This study examined whether increasing tourism competitiveness in destination like Bali translates into increasing social welfare for the host communities. The paper uses a framework introduced by Kim and Wicks (2010) to investigate how destination competitiveness has affected residents’ livelihoods and quality of life in Bali. Fieldwork took place over four weeks in Bali using a rapid rural appraisal
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How Visitors’ Perceived Destination Ethics Impacts their Behavioural Intentions Tourism and Hospitality Management Pub Date : 2020-01-01 Fidel Martínez-Roget,Emilia Vázquez Rozas,Eddy A. Castillo-Montesdeoca
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ONLINE REPUTATION OF 4- AND 5-STAR HOTELS Tourism and Hospitality Management Pub Date : 2020-01-01 Inmaculada Rabadán-Martín,Francisco Aguado-Correa,Nuria Padilla-Garrido
Purpose – The aim of this research is to analyse how hotels incorporate their online reputation on their official websites, the characteristics of that information, as well as the variables that may influence it. Design/Methodology/Approach – We analysed 503 websites of 4- and 5-star hotels in Andalusia (Spain). It was verified on a case-by-case basis whether the hotel publicized its online reputation
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Segmentation and sociodemographic profile of heritage tourist Tourism and Hospitality Management Pub Date : 2020-01-01 Antonio Menor-Campos,Pedro Antonio Fuentes Jiménez,María Elena Romero-Montoya,Tomás López-Guzmán
Purpose – Heritage tourism has been greatly developed in recent years, especially in cities declared the World Heritage Sites. This kind of research comes from the need of understanding the demands of tourists in destinations. Design – This research studies the sociodemographic profile of tourists and their perceptions about the attributes of the city of Sucre, which has been declared the World Heritage
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The effect of customer satisfaction on the performance of the small an medium-sized hotels Tourism and Hospitality Management Pub Date : 2020-01-01 Narges Nazari,Azmawani Abd Rahman,Yuhanis Binti Ab Aziz,Haslinda Hashim
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Modeling determinants of tourism demand in Colombia Tourism and Hospitality Management Pub Date : 2020-01-01 Juan Vanegas,Marisol Valencia,Jorge Restrepo,Guberney Muñeton
Purpose – This paper estimates the determinants of international tourist arrivals to Colombia from 1995 to 2014. Design – Tourist demand is related to interlinking relationships between origins and destinations. The international movement of travelers has grown exponentially in recent decades, and these dynamics have affected Colombia as well. Methodology/Approach – We propose a generalized linear
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THE ROLE OF AUGMENTED REALITY IN DESTINATION BRANDING Tourism and Hospitality Management Pub Date : 2020-01-01 Assumpció Huertas,Jan Gonzalo
Purpose – The goals of this study are to find out which factors contribute to AR applications generating satisfactory tourism experiences; analyze the impact of AR on destination brand communication; and examine whether the act of communicating the destination brand also increases satisfactory tourist experiences. Design – The research is based on a case study of an AR application that belongs to the
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Limitations to Sustainable Resource Management in the Global South: Evidence from the Accommodation Industry Tourism and Hospitality Management Pub Date : 2020-01-01 Love O. Idahosa,Eromose E. Ebhuoma
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BUILDING THE CORPORATE IDENTITY – THE CASE OF ANNIKS HOTEL Tourism and Hospitality Management Pub Date : 2020-01-01 Ana Čuić Tanković
This case describes the problem of building a strong corporate identity in the Anniks hotel following the change of the general manager. After a short theoretical background about the construct of corporate identity, the hotel is presented in its distinctive characteristics and type of guests. The results of the interviews with the team manager are presented, as well as an analysis of the actual, desired
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LOYALTY TRENDS AND ISSUES IN TOURISM RESEARCH Tourism and Hospitality Management Pub Date : 2020-01-01 Marina Laškarin Ažić,Jasmina Dlačić,Natali Suštar
Purpose – Loyalty, a behavioural pattern of guests, is an unpredictable phenomenon, changeable over time, adaptable to market trends and measurable only through market research. Previous research has confirmed that loyalty is not an isolated variable described only through loyalty behaviour or loyalty attitude, but rather it is interdependent on both behaviour and attitude. However, within loyalty
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The effect of Dutch disease in the tourism sector: the case of Mediterranean countries Tourism and Hospitality Management Pub Date : 2020-01-01 Nesrin Tuncay,Ceyhun Can Özcan
Purpose – A flourishing tourism sector can produce the same increase in income as that from natural resource exports. Unlike the oil, gas, and mineral extraction industries, which cause depletion of natural resources, the tourism industry has the potential to become a renewable industry, if well managed. In this context, the aim of this study is to investigate the existence of the Dutch disease effect
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Uncovering the Muslim Leisure Tourists’ Motivation to Travel Domestically – Do Gender and Generation Matters? Tourism and Hospitality Management Pub Date : 2020-01-01 Gengeswari Krishnapillai,See Ying Kwok
Purpose – Current study is an attempt to understand what motivates local Muslim Leisure Tourists to travel domestically. This study further investigates the impacts of gender differences and generation gaps towards the local Muslim Leisure Tourists’ tour motivation and the respective determinants. Design/Methodology/Approach – Muslim Leisure Tourists who have been on the domestic leisure tours were
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The Wealth Effect and Tourism – ARDL Modeling and Granger Causality in Selected EU Countries Tourism and Hospitality Management Pub Date : 2020-01-01 Zdravko Šergo
Purpose – The purpose of this paper is to examine the relationship between various forms of income/wealth and tourism departures in selected European Union (EU) countries. Design – The design of this study is based on analysing quarterly data on incomes, house prices, net financial assets, financial derivatives and employee stock options in order to measure the link between wealth and tourism departures
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Examining the Pulse of the Tourism Industry in the Asia-Pacific Region: A Systematic Review of Social Media Tourism and Hospitality Management Pub Date : 2020-01-01 Tareq Rasul,Umer Zaman,Mohammad Rakibul Hoque
Purpose – Social media continues to be the major influencer in the lives of the millennial and generation-z in many regions of the world; especially in influencing their travel decisions. In order to validate such relationship, a systematic literature review with an end goal of closing the current gaps in knowledge with regard to the impact of social media on tourism in the Asia-Pacific region has