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Stay Healthy, Stay Furbished: Investigating the Co-Created Experiences of Quarantine Hotel Stay and Implications for Post-Pandemic Era Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-03-01 Chengdan Deng, James Huawen Shen, Qi Yan, Yuxuan Yang
Paying a timely tribute to the ancient root meaning of “hospitale,” emblematic of granting haven for those in desperate need, this study comprehensively investigates the direct and indirect relatio...
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Impact of Smart Tourism Technology Attributes on Perceived Usefulness, Service Experience Evaluation, and Business Performance: A Perspective of Hotel Employees Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-02-05 Pimtong Tavitiyaman, Xinyan Zhang, Jing (Bill) Xu, Bruce Tsui
Hotel employees play an important role in enhancing guests’ service experience and business performance through smart tourism technology (STT) attributes. This study explores the relationships amon...
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How Does Psychosocial Safety Climate Address Hotel employees’ Job Embeddedness and Organizational Commitment During Crisis? Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-01-14 Chih-Ching Teng, Chueh Chih, Chih-Hsing Liu, Wen-Hwa Ko
The pandemic crisis has prompted hotel employees to look for more stable jobs, resulting in a labor shortage that may impede the recovery of the hotel industry. Drawing upon the job demands-resourc...
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Dynamic Asymmetry Relationship Between Employee Satisfaction and Its Influencing Factors: Evidence from the Airline Industry Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-01-11 Yanbo Yao, Tian-Yu Han, Yun Yang
With the intensification of global competition in the airline companies, understanding employee satisfaction has become increasingly crucial for company development. This study aims to explore the ...
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Cognitive Dissonance Reduction Strategies Through Designing Mental Representation Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-01-08 Shi-Nyu Xu, Jeong-Gil Choi
This study investigates the impact of re-recognizing the consumption goals of hotel products and services in reducing cognitive dissonance and maintaining consumption intentions. We analyzed respon...
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Using Virtual Reality in Tourism Destination Decision: A Young Saudi Tourists’ Perspective with Habit is a Mediator Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-01-01 Husam Ahmad Kokash, Syed Shah Alam, Saif Ahmed, Amira Naqeeb Khattak, Beenish Tariq
This study investigates the impact of Virtual Reality (VR) on Tourist Destination Decision (TDD), surveying 425 participants in Saudi Arabia. We explored the influence of self-efficacy, hedonic mot...
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Application and Consequences of Service Robots in Tourism and Hospitality Scenarios: A Systematic Literature Review Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-28 Fan Cheong, Qiyan Huang, Huiyue Ye, Rob Law
This study comprehensively reviews the literature on robotics’ uses in the tourism and hospitality industries. Through descriptive and content analyses, 121 articles on robotics applications were e...
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A Comparison Study on the Behavioral Intention of Marathon Runners in the United States and China Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-29 Huimin Song, Jamie M. Chen, Xudong Rao, Mengjie Wu
Marathons are significant sports events that can boost the regional economy. This study aims to examine the determinants of marathon runners’ behavioral intentions. Based on the 944 questionnaires ...
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Examining Organizational Commitment Between Multidimensional Work Stressors and Employees Behavior in Indonesia Through the Conservation of Resources Theory Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-13 Septi Fahmi Choirisa
Hotel employees experienced a devastating dilemma working under the COVID-19 pandemic circumstances. Multidimensional work stressor has become a common issue for hotel management as a result of the...
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The Interplay Between Tourism Ethnocentrism, Residents’ Support for Tourism and Destination Brand Value Co-Creation in Emerging Tourism Destinations: Lessons from Tanzania Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-13 David Amani
Even though the concept of value co-creation has received significant attention in the field of tourism research, there have been few studies that explore the mechanisms of value co-creation from t...
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Technology Innovation in Tourism Supply Chains: Opportunities and Barriers to Adoption in the Post-COVID World Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-13 Sonia Valeria Avilés-Sacoto, Julie Harrison, José Luis Valencia-Vallejo
The COVID-19 pandemic caused considerable issues for various industries, including the tourism sector, which has likely been the most affected. Thus, to recover from it, the tourism industry has ex...
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Impulsive Buying Behavior of Hotel Conditional Upgrades: An Application of the Stimulus-Organism-Response Model Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-08 Daegeun (Dan) Kim
Purchasing conditional upgrade is an impulsive buying behavior because hotel guests make unplanned purchases triggered by various stimuli. Therefore, this study identifies hotel guests’ impulsive b...
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The Role of Intrinsic Motivations on Customers’ Service Robot Use Experience Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-05 Seonjeong (Ally) Lee
Reliance on technology, such as service robots, has become more prevalent in the hotel industry. Even though more hotels plan to incorporate service robots in addition to human employees, customers...
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When Information is Missing: Booking Decisions inPeer-To-Peer Accommodation Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-12-04 Yujia Chen, Yang Ding
Given the limited tourist capacity for each listing and the frequent introduction of new properties, booking decisions in peer-to-peer accommodations inherently involve uncertainty due to incomplet...
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Online Satisfaction and Hotel Booking Intentions: An Information System Success Model Perspective Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-11-19 Khalil Ahmad, Bhuvanesh Kumar Sharma
Online travel agencies (OTAs) have increased their market share in online hotel booking as the internet has grown exponentially. The present study aims to apprehend travellers using the internet to...
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Exploring the Effects of Risk Perceptions and Depression of Young Travelers on Destination Trust in the COVID-19 Pandemic Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-11-09 Vuong Le Hong, Liwei Hsu
The correlations among travelers’ depression in a public health crisis, risk perceptions (affective risk and cognitive risk perception), and destination trust are explored through this study’s empl...
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We Need Digital Inquiries Before Arrival! Key Drivers of Hotel Customers’ Willingness to Pay Premium Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-11-08 Kareem M. Selem, Rimsha Khalid, Mohsin Raza, Mohammad Shahidul Islam
While prior research has examined various aspects of technology adoption, there is a limited focus on the specific dynamics of digital concierge services within the hospitality setting. Hence, the ...
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Effects of SERVPERF Dimensions on Guests’ Satisfaction and Loyalty to Low-Cost Hotel: Mediating Role of Satisfaction Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-11-09 Precious Chikezie Ezeh, Ikechukwu O. Ezeuduji
Most theories are tested in developed countries; moreover, there is still lack of research on SERVPERF, especially in low-cost hotel. Hence, due to high competition among low-cost hotels in Nigeria...
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Antecedents of Satisfaction and the Moderator Effect of the COVID-19 Pandemic on Supermarket Customers’ Perceptions Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-11-07 Marcelo Benetti Correa da Silva, Suelen Bebber, Juliana Matte, Deonir De Toni, Bianca Libardi, Daniel Luis Notari, Maria Eduarda da Silva Sabedotti
A service is a commercial activity that a company offers. Companies must strive to provide a satisfactory experience to their customers, based on the feedback and preferences expressed by buyers du...
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Research on the Development and Construction of Rural Cultural Tourism Resources Based on the “Point axis” Theory Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-11-03 Wangcheng Wang, Benxiao Zhang, Jianping Xu, Yayi Ren
Since the implementation of the rural revitalization strategy, rural tourism has gradually become an important industry to promote rural economic development and increase farmers’ income. At the sa...
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Quantifying the Tourism Potential of North-Western Himalayas: A Comparative Analysis of Sonamarg and Doodhpathri, India Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-26 Mohd Saleem Wani, M. Sultan Bhat, Akhtar Alam, Shafkat Ahsan, Sajad Ahmad Mir
Assessing the tourism potential of mountain destinations is crucial for successful and sustainable tourism planning. Tourism potential indicates the development and success of tourism in various re...
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Female Gendering of Artificial Intelligence in Travel: A Social Interaction Perspective Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-26 Yujia Chen, Hui Li, Tao Xue
Implementing artificial intelligence enables the travel industry to improve efficiency, attract customers, and enhance their experiences. However, the typically biased social perceptions of humans ...
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Managers’ Motivating Language and employees’ Job Engagement: The Role of Meaningfulness and Employee– Manager Relationships Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-20 Md Karim Rabiul, Dogan Gursoy, Ahmad Edwin Mohamed, Ataul Karim Patwary
Managers’ communication, relationships with subordinates, and employees’ feelings of meaningful work are vital in engaging subordinates. However, their relationships lack a theoretical foundation. ...
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Medical Tourism Demand to Türkiye: Sub-Sectoral Panel Data Estimations Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-20 Seymur Ağazade, Adviye Ergün
This study examines the medical tourism demand in terms of determining factors by using aggregated data according to the scales of the firms operating in health services sector of Türkiye. Health s...
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Establishing the Nexus Between Library and Tourism: An Empirical Approach Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-20 Rupa Sinha, Debasish Batabyal, Gargi Bagchi, Kareem M. Selem
Even though academic attention has been paid to museum tourism and recently to libraries, the library-tourism nexus is comparatively an unexplored area in tourism literature. The aim of this resear...
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Tourism Carbon Emissions: A Systematic Review of Research Based on Bibliometric Methods Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-16 Dandan Liu, Jing Ji, Meng Wu
Tourism is one of the industries that contributes to climate change. Tourism accounts for about 10% of total global GDP, while contributing about 8% of global greenhouse gas emissions, far more tha...
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LGBT Friendliness: Internal Actions and Marketing Communications Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-16 Heejung Ro, Marryam Khan
Despite the importance of LGBT friendliness, little attention has been paid to this construct in the travel and hospitality research. This research investigates LGBT friendliness of a company by ex...
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The Moderating Role of Information Quality in the Relationship Between guides’ Communication Skills and Tour Satisfaction Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-05 Dilan Arabacıoğlu, Bekir Bora Dedeoglu
This study aims to determine the moderating effect of the quality of information given by guides on the relationship between guides’ communication skills and tour satisfaction. The data for this st...
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Evolutionary Paths and Trends in Literary Tourism Research: A Visual Analysis Based on Citespace Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-04 Liu Xuemei, Rahman Mohamad Luthfi Abdul, Saravanan A/L P. Veeramuthu, Guanghui Qiao
To understand research and hot topics in literary tourism, explore the evolution of research paths, identify cutting-edge topics, and provide guidance for future research. Using Citespace software,...
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Dog-Friendly Accommodation: Specialty OTAs and Decision-Making Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-10-03 Lori S. Hoy, Brigitte Stangl, Nigel Morgan
This study utilizes Cognitive-Experiential Self-Theory (CEST) to examine the underserved, but flourishing, market of travelers seeking dog-friendly accommodation. Extant hospitality research has no...
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Testing of a Perceived Value Model: A Two-Period Comparison in B&B Accommodations Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-27 Tingting Zhang, Bin Li, Nan Hua
This study proposes and validates a holistic perceived value model (PVM) in the B&B sector and identifies the impacts of COVID-19 on guests’ perceived values toward B&B services. Ten attributes of ...
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A New Menu Analysis Approach: Time-Driven Menu Engineering (TDME) Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-27 Merve Özgür Göde, Vedat Ekergİl
This study aims to develop a new menu analysis model using a time-based activity-based costing method which allocates costs to activities. In this new menu analysis model, in addition to food and b...
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Evaluating the Impact of Cross Border Tourism and People to People Contact on the Regional Cooperation in South Asia: A Study of India and Bangladesh Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-27 Mehraj Din Wani, Zubair Ahmad Dada, Shamim Ahmad Shah
In these early decades of the 21st century, one of the most severe difficulties facing citizens worldwide is the task of peacefully coexisting with others in all spheres of personal and public life...
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The Issue, Challenges and Risk of Post- Surgery Treatment Abroad Among Medical Tourists from Doctors’ Perspective Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-27 Sedigheh Moghavvemi, Kesavaartaney Mogan, Ezlika M. Ghazali
Doctors take great effort in ensuring that their patients understand the risks and difficulties associated with post-treatments undertaken abroad. This qualitative study outlines the risks and chal...
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Virtual Reality Technology as a Marketing Catalyst for Travel Agencies Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-25 Kuang Yu Chang, Edward C. S. Ku
This study examined how their place attachments and virtual reality (VR) experiences affect tourists’ travel destination choices. Prior research has not focused on the relationship between motivati...
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Classifying Quality Attributes of Hotel Services Considering Review Characteristics and Semantic Consistency: A Review-Driven IPA Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-24 Ru-Xin Nie, Jun-Hua Hu, Hong-Yu Zhang, Jian-Qiang Wang, Kwai-Sang Chin, Xin Bao
Service quality is associated with customer satisfaction and a determinant to success of hospitality enterprises. Different types of quality attributes affect customer satisfaction in varying degre...
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A Sequential Mixed Method Study of Employee Job Satisfaction in Upscale Restaurants, Malaysia Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-06 Kamelia Chaichi, Marcus L Stephenson, Suha Fouad Salem, Mei Kei Leong
ABSTRACT The study determines the main factors affecting job satisfaction in upscale restaurants and their degree of comparative influence. The research initially involves qualitative data analysis of 20 interviews with restaurant employees representing five upscale restaurants in Kuala Lumpur (KL), followed by structural equation modeling of data retrieved from 368 questionnaires from 16 KL restaurants
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Toxic Leadership Scale Development in Hospitality Sector and Scale Item-Bias Analysis Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-05 Nuri Celiker, Cem Oktay Guzeller
ABSTRACT The aim of this study is to develop a valid and reliable toxic leadership scale for the hospitality sector. The research was carried out on two sample groups of employees working in four- and five-star hotels in Alanya, Turkey. Both groups have similar characteristics. There were 336 participants in the first sample group and 623 participants in the second sample group. In order to test the
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Gastronomic Consumption of Local Foods and Their Drivers: A Bibliometric Analysis Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-04 Geórgia Caetano, Juliana M.M. Christino, Ana L.S. Noronha, Luis H.S. Figueiredo
ABSTRACT This study investigates the research literature about gastronomic consumption of local foods and its evolution. It reveals that there has been a significant increase in research about the subject during the past five years, peaking in 2020. The approach develops a bibliometric analysis of 450 papers published between 1994 and 2021, presenting the ranks of researchers, articles, journals, and
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Governance and Competitiveness of Tourism Destinations: Validation of the Structural Model in the Case of Brazil Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-09-04 Thayele Oliveira, Melise de Lima Pereira, Francisco Antonio dos Anjos, José Elmar Feger
ABSTRACT This study aims to develop, test, and validate a structural model to measure the relationship between tourism governance and the competitiveness of tourism destinations in Brazil. The research has exploratory and quantitative approaches. The study’s target population were public actors, private and civil society who work in the Brazilian tourism sector. The results revealed a reliable and
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When and How Green Human Resource Management Practices Turn to Employees’ Pro-Environmental Behavior of Hotel Employees in Nigeria: The Role of Employee Green Commitment and Green Self-Efficacy Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-08-31 Mohammad Nurul Alam, Munir Shehu Mashi, Noor Azlinna Azizan, Mohammed Alotaibi, Fariza Hashim
ABSTRACT Organizations globally are battling the consequences of global warming. This paper used a subordinate-supervisor dyad (N = 305 (subordinates) and 135 (supervisors). Specifically, this paper explores the impact of green HRM on employees’ pro-environmental behavior (EPEB) in mediating the role of employee green commitment and moderating the role of Green self-efficacy. Data were collected from
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Understanding Tourists’ Perception Toward Local Gourmet Consumption in the Creative City of Gastronomy: Factors Influencing Consumer Satisfaction and Behavioral Intentions Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-08-11 Nichapat Sangkaew, Aziz Nanthaamornphong, Chayanon Phucharoen
ABSTRACT Restaurants in tourist destinations, particularly Phuket’s Creative City of Gastronomy, are essential to the tourism sector as food substantially influences tourists’ satisfaction. Here, we analyzed tourists’ online review sentiments toward restaurants recognized by Michelin in a UNESCO City of Gastronomy using Naïve Bayes Modeling. We identified four main attributes of the tourists’ experience:
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Recreational Cycling Attributes, Perceived Value, and Satisfaction Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-08-09 Muhammad Iqbal Aizat, Nur Adilah Md Zain, Mohd Hafiz Hanafiah, Muhammad Aliff Asyraff, Hazmal Ismail
ABSTRACT The aim of this research was to examine the development of attributes related to recreational cycling and how they affect the formation of satisfaction and perceived value among cyclists in Malaysia. A total of 466 responses were collected, and the study model and hypotheses were tested using Partial-least Square-Structural Equation Modeling (PLS-SEM). The study demonstrates how recreational
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A Multisector Analysis of Tourist Delight and Positive Visitor Outcomes Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-30 Prosper Bangwayo-Skeete, Donald Barnes, Peter W. Schuhmann, Ryan Skeete, Edwin Torres
ABSTRACT This research provides new insights into how customer delight functions across the tourism experience. Drawing from literatures on delightful experiential encounters, service encounters, cognitive appraisal theory and multisectoral satisfaction index studies, we develop and test a comprehensive model of tourist delight that integrates multisectoral delight, destination delight, and destination
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COVID-19 and the Production of Knowledge on Hotel Management Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-27 Xiaojuan Li, Cora Un In Wong, Lianping Ren, Hongfeng Zhang
ABSTRACT The outbreak of COVID-19 has dramatically exposed the vulnerability of the hotel industry, and has inevitably reshaped the production of knowledge about hotel management during the pandemic. Yet, thus far little research has examined how the pandemic has impacted the production of knowledge on hotel management. The present article reports on a bibliometric analysis that reviewed 580 hotel
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Youth Tourists’ Attitudes Towards Travelling within ASEAN Countries: The Case of Thailand Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-19 Panuwat Phakdee-Auksorn, Nimit Soonsan, Ryan Panganiban Sastre, Puriwaj Dachum
ABSTRACT This study aims to explore the predominant attitudes that Thai youth travelers hold toward visiting Association of Southeast Asian Nations (ASEAN) destinations. This study employed a quantitative approach. A self-administered survey questionnaire was designed based on a review of relevant literature to collect data from 472 participants. In order to investigate Thai youth attitudes, descriptive
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A Rapid Assessment of Monkeypox: Is the Global Tourism and Hospitality Industry Ready for Another Havoc? Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-06 Samiha Siddiqui, Naseem Bano, Sujood
ABSTRACT The Tourism and Hospitality (T&H) industry and the entire world at large are still recovering from the unprecedented impacts of the COVID-19 pandemic when incidents of human Monkeypox have surfaced as a world health crisis since May 2022. Even though the outbreak is in its early stages, it has the potential to become a catastrophic disaster due to the sharp rise in cases. The current research
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Revisiting Cifuentes’s Model for Cultural Heritage Tourism in the Era of Pandemics: The Site of Mardin Cultural Landscape Area Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-05 Aygün Erdoğan
ABSTRACT The sustainability of tourism areas requires visitor management complying with their carrying capacities. By focusing on culture, this study revisits Cifuentes’s model developed for determining tourist load capacity within the field of ecology and used widely in natural protection areas. Theoretically, from within the field of urban planning, it contributes with adaptation of this model into
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Impeding Factors of Online Shopping and Their Associated Products Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-02 Amy Sio Sin Lo, Cora Un in Wong, Lianping Ren
ABSTRACT Prior studies have investigated the different impeding factors that bar consumers from engaging in online shopping. Little is known about the relationship between the impeding factors and the associated products; in particular, thus far no research has documented the rank order of the perceived impeding factors that are associated with given online products. Further, consumers’ behavior at
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Mediating Role of Work Intentions in the Relationship Between Workplace Spirituality and Service Quality Delivery of Hotels in Ghana Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-07-02 Klenam Korbla Ledi, Enya Besa Ameza-Xemalordzo, Martin Owusu Ansah
ABSTRACT This paper examines the effect of workplace spirituality on service quality and the mediating role of work intentions among hotels in Ghana. This study employs the survey method to sample 348 middle-level employees of selected major hotels in Ghana. Structural Equation Modelling (SEM) was used to test the various hypotheses of the study. The study finds that workplace spirituality has a significant
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Multicriteria Evaluation of Tourism Potential of Designated Tourist Destinations in Kashmir Himalayas, India Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-06-30 Bashir A. Lone, Peer Jeelani, M. Imran Ganaie, Shamim Ahmad Shah, Ishtiaq A. Mayer
ABSTRACT The present study focuses on evaluating the main tourist destinations in the erstwhile Baramulla district of the Kashmir Himalayas to promote tourism. Various variables such as topography, land use/forest cover, vegetation diversity, climate, food availability, accessibility, accommodation, tourism attraction characteristics, and other infrastructure amenities were used to create different
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An Investigation of the Relationships Among Marketing Mix Variables and Brand Equity Dimensions: State-Branded Food Products Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-06-27 Yeon Ho Shin, Jinyoung Im, Hyoungeun Moon
ABSTRACT The current study investigates the relationships among marketing mix variables and brand equity dimensions in the context of state-branded food products. Structural equation modeling (SEM) was employed to explore the hypothetical associations among variables. The results illustrated that the locations where consumers purchased state-branded products and their level of exposure to product advertisements
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Multiple Affective Attributes for the Customization of Post-Pandemic Food Services Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-06-22 Mirwan Ushada, Fitri Trapsilawati, Galih Kusuma Aji, Rosa Amalia, Lilies Setyowati
ABSTRACT Customization of multiple attributes is an innovative strategy to adapt to the uncertain situation in the post-pandemic food services. It is a nondeterministic polynomial-time NP-hard multi-criteria decision-making problem which requires Artificial Neural Network (ANN) and Particle Swarm Optimization (PSO). Attributes data were acquired using Kansei words through online in-depth interview
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How can we predict the integration and the success of organizational change in the hospitality sector? Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-31 Dimitrios Belias, Nikolaos Trihas
ABSTRACT Purpose The purpose of this paper is to examine the relationships between and among the factors of readiness, commitment and resistance to change, and the factors of integration and success of organizational change. Design/methodology In order to examine the above interrelationships, a quantitative research was conducted on a sample of 513 employees, who work at four- and five-star hotels
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An Analysis of International Tourist Motivations Towards Phuket Food Attractiveness Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-27 Panuwat Phakdee-Auksorn, Ryan Sastre, Pathummalai Pattaro, Nimit Soonsan, Puriwaj Dachum
ABSTRACT Food tourism is rapidly growing, and so is the number of destinations promoting its culinary product as a major attraction. In order to remain competitive in the global markets, appropriate and effective marketing strategies must be employed. This research attempted to identify the main attractiveness of Phuket foods for international tourists, adopting both qualitative and quantitative approach
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The Impact of Hotel Service Encounters on Behavioral Outcomes: The Moderating Effect of Hotel Star Rating Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-23 Mohammed Ismail El-Adly, Bushra Jaleel
ABSTRACT This study investigates the impact of hotel service encounters on guests’ behavioral outcomes in 5 and 4-star hotels. It also examines the mediating effect of perceived value and satisfaction on the relationship between service encounters and guests’ loyalty. In addition, it investigates the moderating effect of hotel star ratings on the relationship between the study constructs. The study
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Organizational Identification and Alternative Job Opportunities of Hotel Internship Students During COVID-19 Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-16 Jinquan Zhou, Wenjin He
ABSTRACT This study highlights the major challenges faced by hotel interns in their career development and the human resource management of hotels in the current macroeconomic environment, particularly during the COVID-19 pandemic. The paper developed a conceptual model for organizational identification, turnover intention, and perceived alternative job opportunities in the context of hotel internships
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Push and Pull Motivations of Sport Climbers Within the Scope of Outdoor and Adventure Tourism Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-15 Burak Gürer, Burak Kural
ABSTRACT The purpose of this research is to determine the push and pull motivations of sport climbers within the scope of outdoor and adventure tourism. The phenomenology approach, which is one of the qualitative research methods, was preferred in the study. The study group consisted of twenty-one (21) rock climbers who were determined by convenience and criterion sampling methods. The research was
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Identification and Prioritization of the Factors Influencing Service Quality in the Hotel Industry by SWARA and ARAS Methods During the COVID-19 Pandemic Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-10 Hamed Gheibdoust, Shahram Gilaninia, Mohammad Taleghani
ABSTRACT Nowadays, the COVID-19 pandemic has had many harmful effects on the hotel industry. This study aims to identify and prioritize the factors affecting SERVQUAL in the hotel industry and evaluates five-star hotels during the COVID-19 Pandemic. The present study prioritizes the influence factors of SERVQUAL using the stepwise weight assessment ratio analysis (SWARA) method and using the Additive
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Analysis of Factors Influencing the Motivation for Traveling to Culinary Destinations and Their Effect on Tourists’ Loyalty and Return Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2023-05-01 Hamdollah Sojasi Qeidari, Seyed Reza Hosseini Kahnooj
ABSTRACT Many factors affect tourists’ motivation for traveling to culinary destinations. Accordingly, this study analyzes factors influencing the motivation for traveling to culinary destinations and their effect on tourists’ loyalty and return to rural areas. The study adopts a descriptive-analytical methodology and is conducted in two qualitative and quantitative phases. The study population comprises