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Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-19 Maher Georges Elmashhara, Marta Blazquez, Jorge Julião
Purpose This study aims to investigate the influence of different virtual fashion styles on attitude and satisfaction within virtual reality (VR) tourism experiences. The investigation considers the mediating effect of perceived attractiveness, popularity, novelty and weirdness, as well as the moderating role of self-congruence with avatar clothing and the desire for unique products. Design/methodology/approach
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Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-15 Yawen Shan, Da Shi, Shi Xu
Purpose Based on imprinting theory and episodic future thinking, this paper aims to study how CEOs’ attributes and experiences inform innovation in tourism and hospitality businesses. It also explores ways to quantify innovation in this sector. Design/methodology/approach The authors quantitatively analysed innovation in tourism and hospitality using extensive data from companies’ annual reports. They
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Beyond boundaries: exploring the Metaverse in tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-12 Zhisheng Chen
Purpose This study aims to investigate the engagement gap between Metaverse and in-person travel, the influence of Metaverse tourism on tourists and the industry and the challenges and responses associated with Metaverse technology. The study presents practical cases and highlights the implications of this research for practice, society and future research. Design/methodology/approach This study uses
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Identifying capabilities and constraints in utilizing blockchain technology in hospitality and tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-07 Fulya Acikgoz, Nikolaos Stylos, Sophie Lythreatis
Purpose The purpose of this study synthesises the body of research revolving around blockchain technology (BCT) whilst drawing on the technology-organization-environment framework, resource-based theory and theory of constraints, to conceptualize capabilities (enablers) and constraints (barriers) of BCT in the hospitality and tourism (H&T) industry. Design/methodology/approach A systematic literature
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The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-01 Frederic Ponsignon, David Alexandre Jaud, François Durrieu, Renaud Lunardo
Purpose Applying the stimulus-organism-response (S-O-R) theory in a wine museum context, this paper aims to examine how and why experience design characteristics influence visitor satisfaction, particularly investigating the role of epistemic (learning) and hedonic (having fun) values as the underlying mechanisms of this relationship. Design/methodology/approach The authors collected field survey data
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Adopting the metaverse in the luxury hotel business: a cost–benefit perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-28 Mustafeed Zaman, Prof Rajibul Hasan, Tan Vo-Thanh, Riad Shams, Mizan Rahman, K. Mohamed Jasim
Purpose This study aims to examine the perceived values of the metaverse when adopting it in the luxury hospitality business. Based on the cost–benefit perspective, this research provides solid theoretical contributions and actionable managerial recommendations. Design/methodology/approach An exploratory sequential mixed-method design was used. For the qualitative phase, 21 hotel managers and 24 hotel
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The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-19 Aziean Jamin, Gbolahan Gbadamosi, Svetla Stoyanova-Bozhkova
Purpose This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives. Design/methodology/approach
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Smart hotels but not necessarily smart decisions: the smartness paradox International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-20 IpKin Anthony Wong, Ya Xiao, Zhiwei (CJ) Lin, Danni Sun, Jingwen (Daisy) Huang, Matthew Liu
Purpose This paper aims to answer questions pertinent to whether or not services provided by smart hotels are really what customers are looking for, as well as to ascertain what are some unintended experiences guests may encounter. In essence, to the best of the authors’ knowledge, this research is the first in the field to acknowledge the paradox of smart service. Design/methodology/approach This
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Symmetrical and asymmetrical analysis of the complex relationship between perceived environmental uncertainty and creative performance: exploring a competency formula International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-16 Mahlagha Darvishmotevali, Catherine Prentice, Levent Altinay
Purpose In a dynamic and complex environment, employees’ creative performance (CP) can be essential in developing a distinguished and competitive strategy for an organization. Using the lens of competency management, this study aims to examine how employees perceived environmental uncertainty (PEU) and competency formula relate to employee CP, with a focus on the hospitality industry. Design/methodology/approach
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Exploring the influence of emotionality and expertise on online wine reviews: does greater knowledge lead to less review? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-16 Xiaoxiao Qi, Wen Chang, Anyu Liu, Jie Sun, Mengyu Fan
Purpose Wine producers and marketing professionals increasingly recognize the significance of online wine reviews. Emotions have long been acknowledged as influential in online review behaviors. However, considering the multisensory nature of the wine experience, consumers’ wine expertise also plays a substantial role. Hence, this study aims to examine the online review behaviors exhibited by wine
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Point and interval forecasting for wine prices: an approach based on artificial intelligence International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-14 Huiyu Cui, Honggang Guo, Jianzhou Wang, Yong Wang
Purpose With the rise in wine consumption, accurate wine price forecasts have significantly impacted restaurant and hotel purchasing decisions and inventory management. This study aims to develop a precise and effective wine price point and interval forecasting model. Design/methodology/approach The proposed forecast model uses an improved hybrid kernel extreme learning machine with an attention mechanism
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The curatorial turn in tourism and hospitality International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Greg Richards
Purpose This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects. Design/methodology/approach Narrative and integrative reviews of literature on curation and tourism and hospitality are used
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Developing a scale is not enough: on the importance of nomological validity International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-12 Florian Kock, Adiyukh Berbekova, A. George Assaf, Alexander Josiassen
Purpose The purpose of this paper, a critical reflection, is twofold. First, by comprehensively reviewing scale development procedures in hospitality research, a concerning lack of nomological validity testing is demonstrated. Second, the need for nomological validity testing is discussed and both conceptually and empirically reasoned. Design/methodology/approach This research systematically reviews
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Coming to terms with a socially unsustainable fine dining business model International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-13 Cynthia Mejia, Katherine Wilson
Purpose The purpose of this study was to examine the global perceptions of social equity in the fine dining business model as a result of the surprise announcement for the 2024 planned closure of the Michelin three-star restaurant, Noma. Design/methodology/approach This study used critical discourse analysis to inductively analyze 91 source documents retrieved through a lexical database search. The
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Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Xiaolin (Crystal) Shi, Xiaoting Huang, Zimeng Guo, Susan Elizabeth Gordon
Purpose The purpose of this paper is to investigate the influence of employees’ trait rumination on the variability of their state rumination and the continuing influence on their negative affect at home. Design/methodology/approach A time-lagged experience sampling method was used for the data collection from full-time employees in the hotel industry. The hypotheses were tested with multilevel modeling
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Blockchain=better food? The adoption of blockchain technology in food supply chain International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Fei Hao, Yueming Guo, Chen Zhang, Kaye Kye Sung Kye-Sung Chon
Purpose This study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to enhance transparency and trust in tracking food sources, ultimately impacting customer satisfaction. Design/methodology/approach A service design workshop (Study 1) and three between-subjects experiments (Studies 2–4)
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Festivalization of business event: exploring the new strategy for designing more engaging conference experience International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Shinyong Jung, Alei Fan, Xinran Lehto, Hhye Won Shin
Purpose This study aims to explore a potential conference experience design strategy, namely, festivalization. It investigates the potential festivalization effects on conference attendees in two formats of business conferences: virtual and in-person. Design/methodology/approach A series of two scenario-based experimental studies were conducted. A series of one-way analysis of covariance and PROCESS
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Build trust, they will come: the case of casino high rollers! International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-05 Chunli Ji, Catherine Prentice, Erose Sthapit, Inman Lei
Purpose Using the analogy of “If you build it, they will come” from the movie Field of Dreams, this study aims to draw on relational signaling and commitment–trust theories to examine the role of different types of trust (cognitive, affective and relational) in the relationship between relational-encounter quality and customer loyalty to service employees and to the organization in the case of an integrated
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Effects of green authenticity on well-being, customer engagement and approach behavior toward green hospitality brands International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-05 Jongsik Yu, Nancy Grace Baah, Seongseop (Sam) Kim, Hyoungeun Moon, Bee-Lia Chua, Heesup Han
Purpose This study aims to develop a robust theoretical framework to explain the impact of hotels’ green brand authenticity on guests’ perceptions of well-being, customer engagement and approach behaviors toward green brands. Design/methodology/approach In this study, the authors examined the effect of green brand authenticity on perceptions of well-being, customer engagement and approach behaviors
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Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-02 Ruiying Cai, Yao-Chin Wang, Tingting (Christina) Zhang
Purpose Through a theoretical lens of psychological ownership, this study aims to investigate how technology mindfulness may stimulate metaverse tourism users’ feelings of individual psychological ownership, aesthetic value and conversational value, which in turn fosters intention to engage in prosocial behaviors. Design/methodology/approach The study used a scenario-based survey that allowed U.S.-based
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Leveraging strategic leadership for boosting operational resilience in hotels: the role of crisis response strategies and e-readiness International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-29 Karam Mansour Ghazi, Islam Elbayoumi Salem, Hesham Dar, Ahmed Mohamed Elbaz
Purpose The purpose of this study was to examine the impact of strategic leadership (SL) on business operational resilience (OR) in the hotel industry in Egypt, namely, during and after the pandemic. This investigation also aimed to explore the mediating function of crisis response strategies (CRSs) and organisational e-readiness (Oe-R) in this relationship. Design/methodology/approach The researchers
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Leadership skills and the glass ceiling in event management: a social role theory approach International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-25 Trishna G. Mistry, Jessica Wiitala, Brianna S. Clark
Purpose Although event industry employees are predominantly female, there is a critical scarcity of women in leadership roles. Like other industries worldwide, women in the events industry experience several barriers to leadership roles. The unique characteristics of the events industry exacerbate these barriers and have led to more women leaving the company or even the industry. This study aims to
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The role of online identity orientation and socializing for information search: a case of ethnic minority guests’ hospitality experiences International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-23 Hatice Kizgin, Ahmad Jamal, Nripendra P. Rana, Yogesh K. Dwivedi
Purpose This paper aims to investigate the impact of online identity orientation and online friendship homophily on online socializing, online information search and ethnic guests’ hospitality experiences. Design/methodology/approach The study uses structural equation modeling to test a conceptual model developed after reviewing hospitality literature. Data is collected from a sample of 514 Turkish-Dutch
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Which came first, work-personal conflict or work environment? Extending the generational debate on cohort differences in turnover intention International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-23 Michael Pittman, Sangwon (Sean) Jung, Susan Elizabeth Gordon
Purpose This study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in the restaurant context. Design/methodology/approach To test the two-model approach, this study uses a moderated mediation analysis based on developed scenarios for survey questionnaires completion by participants.
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Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-23 Huijun Yang, Yao-Chin Wang, Hanqun Song, Emily Ma
Purpose Drawing on person–environment fit theory, this study aims to investigate how the relationships between service task types (i.e. utilitarian and hedonic service tasks) and perceived authenticity (i.e. service and brand authenticity) differ under different conditions of service providers (human employee vs service robot). This study further examines whether customers’ stereotypes toward service
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The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Osman M. Karatepe, Emmanuel Twumasi Ampofo, Taegoo Terry Kim, Seokyoun Oh
Purpose The purpose of this study was to develop and test a research model that explored leader psychological capital (LPsyCap) as a predictor of follower creative performance (FCRP). The model also investigated follower job crafting (FJC) and follower knowledge collecting (FKC) and follower knowledge donating (FKD) behaviors as the multiple mediators of the trickle-down effect of LPsyCap on FCRP in
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The role of embodiment and ergonomics in immersive VR tours in creating memorable tourism experiences International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Janarthanan Balakrishnan, Yogesh K. Dwivedi, Anubhav Mishra, F. Tegwen Malik, Mihalis Giannakis
Purpose Given the growth of virtual reality (VR)-based tourism experiences in the past five years, this study aims to investigate the impact of VR-based interactions (ergonomics and embodiment) on memorable experiences and revisit intention mediated by cognitive and emotional responses. Design/methodology/approach This study has used an exploratory sequential mixed methodology research design to operationalise
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The changing role of hotel attributes in destination competitiveness throughout a crisis International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Tahir Albayrak, Aslıhan Dursun-Cengizci, Lawrence Hoc Nang Fong, Meltem Caber
Purpose By conducting a longitudinal study, this study aims to investigate how the role of hotel attributes in destination competitiveness changed through the stages of pre-, amid and recovery from the crisis. Design/methodology/approach First, the latent Dirichlet allocation method was used to identify hotel attributes from 15,137 online reviews, and then a sentiment analysis was performed to determine
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Is it the end of the technology acceptance model in the era of generative artificial intelligence? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Emmanuel Mogaji, Giampaolo Viglia, Pallavi Srivastava, Yogesh K. Dwivedi
Purpose The technology acceptance model (TAM) is a widely used framework explaining why users accept new technologies. Still, its relevance is questioned because of evolving consumer behavior, demographics and technology. Contrary to a research paper or systematic literature review, the purpose of this critical reflection paper is to discuss TAM's relevance and limitations in hospitality and tourism
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The intention-behaviour gap in sustainable hospitality: a critical literature review International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-15 Nayla Khan, Diletta Acuti, Linda Lemarie, Giampaolo Viglia
Purpose The intention of consumers to behave sustainably is not a reliable predictor of sustainable hospitality choices. This intention-behaviour gap represents one of the biggest challenges for marketers and environment-friendly businesses. To address this issue, this study aims to draw upon the intention-behaviour gap. The authors revise the sustainable hospitality literature to identify the limitations
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Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-10 Millicent Njeri, Malak Khader, Faizan Ali, Nathan Discepoli Line
Purpose The purpose of this study is to revisit the measures of internal consistency for multi-item scales in hospitality research and compare the performance of Cronbach’s α, omega total (ωTotal), omega hierarchical (ωH), Revelle’s omega total (ωRT), Minimum Rank Factor Analysis (GLBfa) and GLB algebraic (GLBa). Design/methodology/approach A Monte Carlo simulation was conducted to compare the performance
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Brand portfolio extension of international hotel chains: a perspective on consumer confusion and consumer decision-making process International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-09 Jinkyung Jenny Kim
Purpose This study aims to pay attention to the brand portfolio extension of international hotel chains, and explores the double-edged sword effect of consumer confusion in hotel brands on the purchase decision process. Design/methodology/approach Four representative international hotel chains (Marriott, Accor, Wyndham and Hyatt) were selected, and this study adopted consumer confusion from both formative
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From risk to reward: the strategic advantages of diversifying grape varietals International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-05 Philippe Masset, Jean-Philippe Weisskopf
Purpose The purpose of this study is to evaluate whether a diversification by grape varieties may help wine producers reduce uncertainty in quantity and quality variations due to increasingly erratic climate conditions. Design/methodology/approach This study hand-collects granular quantity and quality data from wine harvest reports for vintages 2003 to 2017 for the Valais region in Switzerland. The
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A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-01 Chanwoo Moon, Mark A. Bonn, Meehee Cho
Purpose Given the intensified competitiveness in the wine retail industry, partnering with quality suppliers becomes critical to ensure a steady supply of high-quality products and sustainable business growth. This study aims to explore how wine supplier quality attributes impact wine retail businesses and if such effects differ depending on wine retail types. Design/methodology/approach Data were
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Innovative strategies to tackle seasonality issue in hospitality and tourism industry International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-12-21 Sara Dalir
Purpose This paper aims to deepen the current knowledge of seasonality by investigating visitors’ intentional and behavioural patterns during peak and off-peak seasons. It compares the variation in several key behavioural factors, namely, duration of stay, party size, revisit intention, spending and breakdown of spending in different sectors in hospitality and tourism including entertainment, restaurant
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Refugees at home: the role of hospitableness in fostering pro-social attitudes and behaviours towards refugees International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-12-05 Zaid Alrawadieh, Levent Altinay, Nataša Urbančíková, Oto Hudec
Purpose This study aims to examine the role of hospitableness towards refugees, as embraced by local hosts, in engendering positive social outcomes, including fostering favourable attitudes and empathy towards refugees, satisfaction from hosting refugees in private dwellings and advocacy for hosting them. Design/methodology/approach Rooted in the contact theory and drawing on a hospitality social lens
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The role of experiential familiarity in shaping hotel-chain competitiveness International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-12-06 Jere Jokelainen, Brian Garrod, Erose Sthapit, Juho Pesonen
Purpose This study aims to examine the role of experiential familiarity in determining the competitiveness of hotel chains. It does so by comparing the attribute-performance perceptions of guests who had and had not previously stayed at a property belonging to a specific hotel chain. It also examines how far such perceptions shape word-of-mouth and future purchase intentions. Design/methodology/approach
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Recognizing emotions in restaurant online reviews: a hybrid model integrating deep learning and a sentiment lexicon International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-12-05 Jun Liu, Sike Hu, Fuad Mehraliyev, Haiyue Zhou, Yunyun Yu, Luyu Yang
Purpose This study aims to establish a model for rapid and accurate emotion recognition in restaurant online reviews, thus advancing the literature and providing practical insights into electronic word-of-mouth management for the industry. Design/methodology/approach This study elaborates a hybrid model that integrates deep learning (DL) and a sentiment lexicon (SL) and compares it to five other models
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Climate change needs behavior change: a team mechanism of team green creative behavior International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-12-04 Muhammad Farrukh, Muhammad Rafiq, Ali Raza, Nabeel Younus Ansari
Purpose This study aims to examine the influence of team-level green human resource management practices (TGHRM) on team-level green creative behavior (TGCB) through team green psychological climate (TGPC). Additionally, it delves into the moderating effects of ethical leadership (EL) and green culture (GC) on the relationships among team-level GHRM, TGPC and TGCB. Design/methodology/approach Using
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Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-11-27 Amer Al-Atwi, Taeshik Gong, Ali Bakir
Purpose This study aims to investigate the influential factors driving customer-oriented constructive deviance (COCD) within the context of the tourism and hospitality industry. Specifically, the authors explore the role of moral emotions as mediators and moral disengagement as a moderator. Design/methodology/approach In Study 1, the participant pool consisted of 259 frontline service employees hailing
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Dynamics in accommodation feature preferences: exploring the use of time series analysis of online reviews for decomposing temporal effects International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-11-20 Thorsten Teichert, Christian González-Martel, Juan M. Hernández, Nadja Schweiggart
Purpose This study aims to explore the use of time series analyses to examine changes in travelers’ preferences in accommodation features by disentangling seasonal, trend and the COVID-19 pandemic’s once-off disruptive effects. Design/methodology/approach Longitudinal data are retrieved by online traveler reviews (n = 519,200) from the Canary Islands, Spain, over a period of seven years (2015 to 2022)
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Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-11-17 Mengxuan Li, Xingyu Wang, Aysin Paşamehmetoğlu
Purpose Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. Based on the conservation of resources (CORs) theory, this study aims to examine how VAS influences hospitality employees’ work behaviours (i.e. supervisor-directed deviance
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Conducting mixed methods research International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-11-08 Babak Taheri, Fevzi Okumus
Purpose Conducting mixed methods (MM) research is one of many ways to study a research topic in the hospitality and tourism domain. This paper aims to offer a synopsis and guidelines on the application of MM research design within hospitality and tourism. Design/methodology/approach This paper summarizes the pivotal information on how to write high-quality MM research papers. In doing so, the paper
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Organizational fashion and trend setting in the hospitality industry International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-11-06 Veronica Hoi In Fong, Xueying (Linda) Lin, IpKin Anthony Wong, Matthew Tingchi Liu
Purpose This study aims to use organizational fashion to underscore a novel phenomenon in which products, services and practices fade in and out of the tourism/hospitality setting within a specific time frame. Drawing from the fashion theoretical strands in organization research, this paper studies how fashion has been conceptualized, operationalized and then diffused among tourism/hospitality enterprises
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Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-27 Filiz Gümüş Dönmez, Mert Gürlek, Osman M. Karatepe
Purpose This paper aims to explore work interfering with family (WIF) and family interfering with work (FIW) as the mediators linking psychological resilience to happiness. Design/methodology/approach Data gathered from tour guides in Türkiye were used to test the aforesaid associations. In this paper, partial least squares structural equation modeling was performed to gauge the direct links and mediating
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Social cognition of humanoid robots on customer tolerance of service failure International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-24 Ying Chang, Chubing Zhang, Tiange Li, Yina Li
Purpose This study aims to examine the effects of the perceived warmth and competence of humanoid robots on customer tolerance of service failure through the affective response and the boundary condition of relationship norms. Design/methodology/approach Two experimental studies were conducted to investigate the effects of perceived warmth and competence of humanoid robots’ physical appearances on
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Consumer engagement with restaurant brands on Instagram: the mediating role of consumer-related factors International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-23 Fereshte Rasty, Raffaele Filieri
Purpose Consumers’ digital engagement can bring various benefits to both brands and consumers. Besides, few studies investigated the outcomes of engagement with restaurant brands on Instagram. Therefore, this study aims to examine the effect of consumer engagement (CE) with restaurant brands on consumer-related factors (namely, consumer’s brand knowledge, perceived enjoyment and consumer social interaction)
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How negative workplace gossip undermines employees’ career growth: from a reputational perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-20 Bao Cheng, Yan Peng, Jian Tian, Ahmed Shaalan
Purpose This study aims to explore how and when negative workplace gossip damages hospitality employees’ career growth, based on social information processing (SIP) and social cognitive career theories. Design/methodology/approach The authors gathered data from 379 individuals working in Guangzhou’s hospitality industry with a multi-wave survey. Findings This research found that negative workplace
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Combating quiet quitting: implications for future research and practices for talent management International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-18 Bingjie Liu-Lastres, Osman M. Karatepe, Fevzi Okumus
Purpose This paper aims to offer viewpoints on the emergence of Quiet Quitting. Particularly, this paper reviews the reasons behind the phenomenon and analyzes its potential influences on the hospitality workforce. This study also proposes theory-driven solutions addressing this issue. Design/methodology/approach This paper is based on the relevant literature, industry reports and a critical reflection
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Gamification design: toward developing image perception scales for generation Z consumers International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-13 Nikolaos Stylos, Chris A. Vassiliadis
Purpose Drawing from the Personal Construct Theory, this study aims to analyze the impact of using gamified apps on user behavior by investigating the service-related images and individual preferences of Generation Z (GenZ) consumers, as these emerge from gamified applications in a tourism context. Design/methodology/approach The repertory grid analysis (RGA) elicited the top elements that reflect
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When cool hospitality brand meets AI: exploring the matching effect of service agents and brand images on brand attitude International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-13 Yun Liu, Xingyuan Wang, Heyu Qin
Purpose This paper aims to explore the matching effect of hospitality brand image (cool vs non-cool) and service agents (Artificial intelligence [AI] vs human staff) on brand attitude, with a focus on assessing the role of feeling right as a mediator and service failure as a moderator. Design/methodology/approach This paper tested the hypotheses through three experiments and a Supplementary Material
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The role of employee loyalty in online reputation: evidence from tourism and hospitality sector International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-10 Yanbo Yao, Tian-Yu Han, Jian-Wu Bi
Purpose Online employee reviews have a substantial impact on employee recruitment, retention and the overall perception of a company’s image, making them a crucial element of its online reputation. Consequently, these reviews play a vital role in shaping the company’s competitiveness in the talent market. This study aims to investigate the role of employee loyalty in online reputation in the tourism
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Conceptualizing destination-community hospitality: an illustrated framework leveraging Persianate culture International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-09 Dori Davari, Pooya Alaedini, Liping A. Cai
Purpose By adopting a cultural lens, this study aims to conceptualize destination-community hospitality to capture societal hospitality at the destination as an intangible asset. Destination-community hospitality comprises a set of attitudes and traits that are organically conveyed by community members and directly experienced by tourists. The paper contributes to efforts aimed at freeing hospitality
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Understanding the process of a new product category from birth to maturity in the restaurant market: a knowledge evolution perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-05 Yong Rao, Meijia Fang, Chao Liu, Xinying Xu
Purpose This study aims to explore a new restaurant category’s development from birth to maturity, thereby explaining the rationale for category innovation strategies. Design/methodology/approach The authors conducted a qualitative case study analysis of the New Chinese-style Fusion Restaurant category’s development from birth to maturity. Thematic analysis was conducted on data collected from semi-structured
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Rise of fsQCA in tourism and hospitality research: a systematic literature review International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-10-02 Satish Kumar, Saumyaranjan Sahoo, Faizan Ali, Cihan Cobanoglu
Purpose The purpose of this review paper is to address the need for mapping the thematic structure of fuzzy-set qualitative comparative analysis (fsQCA) in the context of tourism and hospitality research, in response to the growing interest in this methodology. Design/methodology/approach This study conducts a comprehensive systematic review using the SPAR-4-SLR procedure to produce a scientific map
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Impact of socioeconomic prosperity and race on crowdfunding success International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-09-26 Yoon Koh, Xiaodan Mao-Clark, Agnes DeFranco
Purpose Prior research treated entrepreneurs’ actions as purely opportunistic and voluntary, excluding social and economic systems’ influence on entrepreneurial actions. However, the applications of communication strategies, project management and social network are anchored in socioeconomic systems in which the entrepreneurs are rooted. To address the gap, this study aims to articulate – through the
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Metaverse in hospitality and tourism: a critical reflection International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-09-27 Lai-Wan Wong, Garry Wei-Han Tan, Keng-Boon Ooi, Yogesh K. Dwivedi
Purpose This study aims to discuss the current context, scope and impacts of a metaverse in the hospitality and tourism industry. Although existing literature discussed the potentials of the metaverse in this context, the ways the metaverse work is still being defined and accessing a complete metaverse is still not yet possible. This existing knowledge will become increasingly sophisticated and complex
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Decent work in tourism and hospitality – a systematic literature review, classification, and research recommendations International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-09-26 Danni Wang, Catherine Cheung
Purpose This study aims to present the evolution of decent work studies. Findings point to several directions for future research efforts, including conceptualizing decent work and the pandemic’s associated impact. Results will help to guide government authorities to promote decent work by delivering fair income, increasing the stability and security of employment and monitoring employees’ work-life
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A 30-year journey of hospitality and tourism research: a comprehensive topic modeling analysis International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-09-26 Senol Kurt, Feven Zewdie Assefa, Sule Erdem Tuzlukaya, Osman M. Karatepe
Purpose The purpose of this study is to provide an overview of the research conducted on hospitality and tourism articles published in Q1 category journals from 1990 to 2023. This study also aims to measure the topic prevalence in selected journals throughout the years, their change over time and similarities of journals. Design/methodology/approach Latent dirichlet allocation algorithm is used as
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Exploring the effect of perceived fun at work on hospitality employees’ behaviors in and out of work International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2023-09-25 Moustafa Abdelmotaleb
Purpose The purpose of this study is to draw on positive psychology literature and the affective spillover theory to gain a comprehensive understanding of the effects of perceived workplace fun (WF) on hospitality employees’ behaviors in and out of work. Design/methodology/approach Multirater data were collected via surveys from 247 hospitality employees and their direct supervisors and spouses. Data