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Development and validation of the new resident empowerment through Tourism Scale: RETS 2.0 Tour. Manag. (IF 12.7) Pub Date : 2024-03-15 Edson Redy Moreira dos Santos, Luís Nobre Pereira, Patrícia Pinto, B. Bynum Boley
This study developed a new version of the Resident Empowerment through Tourism Scale - the RETS 2.0 by integrating two new dimensions of empowerment – economic and environmental empowerment – that the original RETS left off. The RETS 2.0 also abbreviates the original RETS to three items per a construct, reducing response burden, and opening up space for measuring different antecedents and outcomes
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The asymmetric impact of Twitter Sentiment and emotions: Impulse response analysis on European tourism firms using micro-data Tour. Manag. (IF 12.7) Pub Date : 2024-03-14 Efstathios Polyzos, Anestis Fotiadis, Tzung-Cheng Huan
This paper examines the characteristics that drive conflicting outcomes on the impact of Twitter data on firm returns using financial micro data. Using 314 European tourism firms as a case study and a sample of 63 million Tweets, we build sentiment and emotion (anger, fear, joy) data series and use them to compute impulse response functions for firm returns. Our results indicate that firm size and
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The effect of implied motion in travel photographs on visit intention: The mediating role of mental imagery Tour. Manag. (IF 12.7) Pub Date : 2024-03-10 Fangxuan (Sam) Li, Jianan Ma
Travel photographs play a crucial role in tourism marketing, and implied motion, that is, the use of techniques that give the illusion of movement, (e.g., through the use of blurring techniques, slow-speed photography, and images with rippling waves, or falling leaves) is a common feature within these images. The effect of implied motion in tourism photographs on tourist behavioral intention, however
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Choosing the right fit: A practical guide to selecting measurement models for tourism constructs Tour. Manag. (IF 12.7) Pub Date : 2024-03-06 Josip Mikulić
The recent surge in scale development studies within tourism research necessitates a critical reevaluation of our approach to construct operationalization. This paper addresses a gap in the literature by posing a fundamental question: what is the intended purpose of the scale we are developing or using? By explicitly considering this question, researchers can make informed decisions about the most
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Employee resilience during crisis: A three-tiered perspective on its ‘can-do’ and ‘reason-to’ motivational factors Tour. Manag. (IF 12.7) Pub Date : 2024-03-04 Richard N.S. Robinson, Hongmin Yan, Yawei Jiang
While much attention has been focused on tourist, organisational and destination resilience in tourism, in the post-COVID-19 era labour market it is vital to consider employee resilience more fully. A macro-, meso- and micro-level conceptualisation postulating that three-tiered factors, together, impact employee resilience is framed and empirically tested. This research sought to identify a gap in
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Strategies and conditions for crafting managerial responses to online reviews Tour. Manag. (IF 12.7) Pub Date : 2024-03-02 Xin Zhang, Lei La, GuoQiong Ivanka Huang, Haoxiang Xie
The present study investigates how managerial responses to online reviews can help managers maintain relationships with past and future customers, exploring the question through the lens of the uncertainty reduction theory and the rapport management model. The present work crawled 446,663 customer reviews and 96,633 tour managerial responses on using Python. Through randomly selecting 1000 responses
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Tourism SME default: A note on predictors Tour. Manag. (IF 12.7) Pub Date : 2024-02-27 Stjepan Srhoj, Vanja Vitezić, Alessandro Giannozzi, Josip Mikulić
This note addresses the lack of progress on small and medium enterprises (SMEs) default prediction in the tourism sector. Using the case of Croatian tourism SMEs, this note applies Altman's recently introduced Omega Score model to (i) predict SME default, (ii) explore and contrast important variables for default prediction in tourism vs. other sectors, and (iii) adapt the original Omega Score to tourism
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Decolonizing knowledge production in tourism research Tour. Manag. (IF 12.7) Pub Date : 2024-02-26 Bing Pan, Soyoung Park
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Breaking boundaries: Exploring gendered challenges and advancing equality for Iranian women careers in tourism Tour. Manag. (IF 12.7) Pub Date : 2024-02-26 María Jesús Carrasco-Santos, Siamak Seyfi, Seyedasaad Hosseini, C. Michael Hall, Boshra Mohajer, Fernando Almeida-García, Rafael Cortes Macías
While there's growing interest in gender and employment issues in tourism studies, a gap exists when examining the obstacles women face in career pursuits, especially in theocratic societies. Drawing on Risman's gender structure theory, this qualitative study investigates how Iranian women perceive the impact of gender power dynamics on their careers and those of their peers. The findings reveal inhibitory
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It's a pleasure to stay sustainably: Leveraging hedonic appeals in tourism and hospitality Tour. Manag. (IF 12.7) Pub Date : 2024-02-17 Melanie Trabandt, Wassili Lasarov, Giampaolo Viglia
The tourism sector is actively exploring methods to reduce its adverse environmental impact. Our study introduces hedonic appeals as a novel approach to encourage guests to reduce their room cleaning requests. We contend that combining this approach with sustainable appeals is at least as effective as the previously identified most effective strategy, namely providing guests with financial incentives
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Pedaling beyond ratings: A data-driven quest to Unravel the determinants of guided bicycle-tour satisfaction Tour. Manag. (IF 12.7) Pub Date : 2024-02-14 Li-Hsin Chen
Guided bicycle tours are often overlooked in the bicycle-tourism literature. This study addresses that gap by developing an Integrated Framework for Guided Bicycle Tours (IFGBT), which takes account of the complex interplay of various temporal and contextual factors to provide a holistic understanding of guided bicycle-tour participants’ satisfaction. To establish the IFGBT, this study employed a text-mining
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Can anthropomorphic interpretation cues motivate tourists to have civilized behavioral intentions? The roles of meaningful experience and narrative Tour. Manag. (IF 12.7) Pub Date : 2024-02-10 Yan Liu, ShunLi Ning, MengYing Zhang, Xavier Font, Hui Zeng
Guiding tourists in displaying civilized behavior is pivotal in destination management. This research tries to understand what forms of interpretation can effectively promote tourists' desirable behaviors. Grounded in social information processing theory, it introduces the tool of anthropomorphic interpretation cues and investigates its' efficacy in shaping tourists’ civilized behavioral intentions
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The tourism fire exposure index for the European Union Tour. Manag. (IF 12.7) Pub Date : 2024-02-08 Christoph Neger, José Francisco León-Cruz, Stefan Gössling
The impacts of wildfires on tourism are growing, with concomitant detrimental consequences for tourists and destinations. However, only a few studies have assessed wildfires in tourism-dependent regions, and none have systematically explored fire risks. This paper summarizes the academic literature on tourism and wildfires that serves as a background for developing a tourism fire exposure index. The
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Oops, the price changed! Examining tourists’ attribution patterns and blame towards pricing dynamics Tour. Manag. (IF 12.7) Pub Date : 2024-02-08 Tianyu Ying, Biyue Zhou, Shun Ye, Shihan (David) Ma, Xiaoyuan Tan
The rise of algorithms in the travel industry has complicated the pricing dynamics of travel products and services. This research examines tourists' cognitions of how personalized dynamic pricing, a branch of dynamic pricing common on travel platforms, has been blended with traditional revenue management. A mixed-methods approach was employed to examine visitors' perceptions of price fairness, causal
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Customer touchpoints: Conceptualization, index development, and validation Tour. Manag. (IF 12.7) Pub Date : 2024-02-08 Hyunsu Kim, Kevin Kam Fung So
Given the experience-based nature of tourism and hospitality services, providing a superior customer experience (CX) is vital to gaining a competitive edge in today's fast-evolving marketplace. Yet little attention has been paid to the conceptualization and measurement of an integrated bundle of critical perceptions termed customer touchpoints (CTs), which can lead to positive CXs. This study defines
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Understanding consumers' willingness to pay for online upselling of hotel rooms through the lens of psychological distance Tour. Manag. (IF 12.7) Pub Date : 2024-02-03 Basak Denizci Guillet, Ibrahim Mohammed
Willingness to pay (WTP) is vital to every pricing decision. However, its accurate measurement remains challenging to businesses because consumers do not easily disclose it. Even when consumers reveal their WTP, businesses do not understand its determinants. This study uses the construal level theory and psychological distance to analyse five-year market data from an online bidding system, spanning
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How can tourism be made engaging and meaningful? A measurement scale for ritual interaction Tour. Manag. (IF 12.7) Pub Date : 2024-01-31 Junyang Lu, Ivan Ka Wai Lai, Hongchang Zhang, Geng Liu, Jiali Li
Interaction ritual (IR) theory has been widely used to analyze ritual interaction (RI) in the tourism sector. Although the literature on this topic is quickly expanding and appealing, it lacks valid conceptualization and a psychometrically sound measurement scale. This study presents the conceptualization of RI and constructs an RI framework based on the literature and focus groups, a combined qualitative
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Are publicly traded tourism and hospitality providers greenwashing? Tour. Manag. (IF 12.7) Pub Date : 2024-01-31 Giorgos E. Papagiannakis, Pavlos A. Vlachos, Christos D. Koritos, George I. Kassinis
Greenwashing refers to a practice where firms try to earn undeserved moral credits by not “walking” their Corporate Social Responsibility (CSR) “talk.” Tourism and hospitality providers have long been accused of greenwashing. However, despite the importance of greenwashing for the industry, we still lack ecologically valid evidence on the extent to which a) tourism and hospitality providers greenwash
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An inter-ethnic interpretation of tourism conflicts and collaboration Tour. Manag. (IF 12.7) Pub Date : 2024-01-25 Keng Hang Frankie Fan
Inter-ethnic conflicts are commonplace worldwide, but current tourism conflict theories seldom examine disputes within a host community of diverse ethnicities. Using concepts from inter-group threat theory (ITT), contact hypothesis in social psychology and power theories, a conceptual schema for comprehending the dynamics of inter-ethnic conflicts and collaboration in tourism destinations is proposed
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Hospitality industry attraction: The effect of job openings and employee wages in the United States Tour. Manag. (IF 12.7) Pub Date : 2024-01-23 Tarik Dogru, Sean McGinley, Timothy Self
The recent development in the United States hospitality industry and the overall economy following the recent pandemic demonstrates a call for a new examination of how employees who are on the job market perceive hospitality jobs. The purpose of this study is to examine how the U.S. hospitality industry is positioned to attract new talent from other sectors of the economy. Specifically, we examine
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Critical reflection of the tourism literature on performance modeling Tour. Manag. (IF 12.7) Pub Date : 2024-01-20 A. George Assaf, Mike Tsionas
Abstract not available
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Can tax incentives foresee the restructuring performance of tourism firms? - An event-driven forecasting study Tour. Manag. (IF 12.7) Pub Date : 2024-01-21 Ling-Yang He, Hui Li, Xi-Zhuo Chen, Lean Yu
Whether tax incentives can forecast the performance of tourism firms after restructuring remains an unsolved puzzle. Regarding restructurings as events, this work proposes an event-driven forecasting framework, in which an adaptive integrated model based on similar scenarios with optimal boundaries is designed to investigate the ability of tax incentives to forecast tourism firms' post-restructuring
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Exploring the impact of location-based augmented reality on tourists’ spatial behavior, experience, and intention through a field experiment Tour. Manag. (IF 12.7) Pub Date : 2024-01-16 Kun Zhang, Jingyue Wang, Jinyi Zhang, Ying Wang, Yujie Zeng
Location-based augmented reality (LBAR), co-constructed with real scenery, has formed a new hybrid experience space for tourists. While existing studies have explored tourists' recall or imagined perceptions of AR, this study investigated how LBAR affects tourists' spatial behaviors, experiences, and intentions in three stages (before, during, and after the tour) through a field experiment that provides
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The reticent tourist in a COVID-adapted world Tour. Manag. (IF 12.7) Pub Date : 2024-01-15 Bob McKercher, Aaron Tkaczynski
This paper examines the reasons why many people are reticent about travelling in a COVID-adapted world. It reports on a study of residents of Southeast Queensland, Australia conducted in mid-2022, up to six months after borders reopened after a prolonged COVID-19 shutdown. About one quarter of respondents were less interested in travel in a COVID-adapted world than they were before the pandemic struck
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Visual cues and consumer's booking intention in P2P accommodation: Exploring the role of social and emotional signals from hosts' profile photos Tour. Manag. (IF 12.7) Pub Date : 2024-01-11 Tian-Yu Han, Jian-Wu Bi, Zi-Han Wei, Yanbo Yao
While previous studies have examined social and emotional value through textual cues, the precise impact of these values conveyed by hosts' facial images, as depicted in their profile photos, on consumer booking intentions is unclear. This study aims to fill this gap by exploring how these values from hosts' facial images affect consumer's booking intentions. To this end, we proposed a deep learning
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From empowering women to being empowered by women: A gendered social innovation framework for tourism-led development initiatives Tour. Manag. (IF 12.7) Pub Date : 2024-01-12 Mathias Pécot, Carla Ricaurte-Quijano, Catheryn Khoo, Marisol Alonso Vázquez, Doménica Barahona-Canales, Elaine Chiao Ling Yang, Rosalie Tan
Female entrepreneurship plays a crucial role in fostering tourism-led development (TLD). However, TLD narratives often focus on individual women's empowerment while overlooking underlying gender inequalities. They also neglect broader societal changes needed. To address this, we examine the interplay between empowerment and gendered social innovation in the context of a TLD project aimed at women entrepreneurs
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Neighborhood Trip. How do guests’ neighborhood preferences shape the touristification process? Tour. Manag. (IF 12.7) Pub Date : 2024-01-01 Benoit Faye
Abstract not available
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Outcome mapping the absorptive capacity of destination marketing/management organisations to use sustainability data to inform policy Tour. Manag. (IF 12.7) Pub Date : 2023-12-29 Anna Torres-Delgado, Xavier Font
It is complex to explain how sustainable tourism indicators are incorporated in the governance structures of destination marketing/management organisations (DMMOs) to inform policymaking. This paper develops realist evaluation methods to explain under which conditions four European DMMOs adopt a relevant group of indicators (acquisition), to provide meaning to these indicators (assimilation), which
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Two birds with one stone: Goal conflict handling and its effect on well-being Tour. Manag. (IF 12.7) Pub Date : 2023-12-27 Luqi Wang, Yuanyi Xu, Zhibin Lin, Ye Chen
A tourist's journey is often shaped by the pursuit of diverse and sometimes conflicting goals. In this study, we investigate how tourists handle conflicting goals during their travels. Drawing upon life history theory, we have developed and tested a conceptual model that examines how life history strategies (LHS, fast vs. slow) influence goal management approaches (highlighting vs. balancing) and their
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A longitudinal analysis of judgement approaches to sustainability paradoxes Tour. Manag. (IF 12.7) Pub Date : 2023-12-23 Susann Power, MariaLaura Di Domenico, Graham Miller
This research investigates how tourism executives heuristically navigate sustainable tourism paradoxes at a time of unprecedented global change. We do so longitudinally by applying a ‘then’ and ‘now’ perspective and structural narrative analysis to in-depth interview data collected in 2014 and again in 2022, posing the same questions to the same 12 world-wide renowned sustainable tourism executives
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Mountains of trouble: Accounting for environmental costs of land use change from tourism development Tour. Manag. (IF 12.7) Pub Date : 2023-12-16 Endre Kildal Iversen, Kristine Grimsrud, Henrik Lindhjem, Ståle Navrud
Land use change is the main driver of nature and biodiversity loss worldwide, and tourism developments contribute to this loss. The combination of Cost-benefit analysis (CBA) and Stated Preference (SP) methods can help inform tourism management by translating the environmental and economic impacts of developments into welfare impacts in monetary terms. We perform a CBA at both the local and regional
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Selection biases in crowdsourced big data applied to tourism research: An interpretive framework Tour. Manag. (IF 12.7) Pub Date : 2023-12-20 Yunhao Zheng, Yi Zhang, Naixia Mou, Teemu Makkonen, Mimi Li, Yu Liu
Crowdsourced big data has faced growing criticism due to its quality issues, particularly selection biases. We propose an interpretive framework for understanding selection biases in crowdsourced big data applied to tourism research. Inspired by medical terminology, the framework was structured according to external manifestations, internal causes, and potential influencing factors. Using illustrative
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Knowledge-based or affection-based? The influence mechanism of heritage tourism interpretation content on tourists' willingness to inherit culture Tour. Manag. (IF 12.7) Pub Date : 2023-12-21 Wen-Qi Ruan, Mei-Yu Wang, Shu-Ning Zhang, Yong-Quan Li, Xinwei Su
Heritage tourism interpretation is a crucial link to cultural inheritance. However, how to design heritage tourism interpretation content to enhance tourists' willingness to inherit culture is unclear. Therefore, we examined how heritage tourism interpretation content (knowledge- and affection-based content) affects tourists' willingness to inherit culture. The results indicate that the affection-based
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Strangers or friends? Examining chatbot adoption in tourism through psychological ownership Tour. Manag. (IF 12.7) Pub Date : 2023-12-09 Daniele Scarpi
Most tourism literature focuses on the potential advantages of AI adoption. This study focuses specifically on chatbots for managing customer relationships in tourism. It advances psychological ownership as a useful theoretical lens to address the potential negative consequences of employing chatbots in tourism. A study on survey data from 200 customers shows that replacing the human component of the
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Cultural distortion risks at heritage sites: Scale development and validation Tour. Manag. (IF 12.7) Pub Date : 2023-12-08 Shu-Ning Zhang, Wen-Qi Ruan, Yong-Quan Li, Honggen Xiao
Cultural risk measurement is an urgent theoretical and practical issue related to cultural sustainability of heritage sites. This research conducted rigorous scale development of cultural distortion risk at heritage sites (CDRHS) with four stages. The results further emphasize the risk prediction direction of cultural crisis. Validated with three dimensions and 12 items, the CDRHS scale has high-level
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Decentralising Airbnb: Testing the acceptability of blockchain-based sharing economy systems Tour. Manag. (IF 12.7) Pub Date : 2023-12-06 Ikram Nur Muharam, Iis P. Tussyadiah, Albert Nsom Kimbu
This study employs a sequential exploratory mixed-methods approach to investigate users' perspectives and acceptability of blockchain-based sharing economy systems. The suggested model explains how users’ perceptions of specific features of such concepts influence acceptance in ways that existing theories like TPB, TAM, or UTAUT cannot. The results revealed that user empowerment was the most significant
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Videography in tourism research: An analytical review Tour. Manag. (IF 12.7) Pub Date : 2023-12-02 Julie Masset, Alain Decrop, Isabelle Frochot
Videography is a research approach that has been used extensively in consumer research and anthropology, yet has been considered less often in tourism research. This is surprising as tourism is inextricably linked to visuals. Many tourism features also fully justify the use of films to disseminate and share research findings within the tourism community, as the variety of contexts and their multisensorial
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Under the radar? Modern slavery and labour exploitation risks for the hotel industry Tour. Manag. (IF 12.7) Pub Date : 2023-11-23 K. Bullock, M. Di Domenico, G. Miller, Z. Shirgholami, Y. Wong
The UK's tourism and hospitality industries, having the highest concentration of migrant workers compared to other industries, face complex challenges in managing the risks of labour exploitation and modern slavery (MS); issues largely neglected in academic research. New employment models risk weakening workers' power in employment relations, potentially leading to increased vulnerability and exploitation
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A frequently asked question: What is the preferred research method? Tour. Manag. (IF 12.7) Pub Date : 2023-11-20 Cathy H.C. Hsu
Abstract not available
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Performing multi-subject interactions in hotels during crises: Evidence from textual and visual data Tour. Manag. (IF 12.7) Pub Date : 2023-11-17 Keheng Xiang, Yixuan Tong, Mao-Ying Wu, Fan Gao
While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and institutional logic of interactions among hotel managers, staff, and guests during crises. Textual and
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The travel influencer construct: An empirical exploration and validation Tour. Manag. (IF 12.7) Pub Date : 2023-11-01 Aikaterini Manthiou, Isabelle Ulrich, Volker Kuppelwieser
The social media influencer industry's rapid development offers the tourism field unprecedented opportunities to engage and communicate with travelers. This research endeavors to develop a travel influencer measurement scale by analyzing consumers' qualitative and quantitative data. The study identifies a measure of the travel influencer construct (TIC) and reveals its five dimensions: inspiration
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Impacts of user-generated images in online reviews on customer engagement: A panel data analysis Tour. Manag. (IF 12.7) Pub Date : 2023-10-26 Hengyun Li, Hongbo Liu, Hyejo Hailey Shin, Haipeng Ji
Visual content has become an integral component of customers’ experience sharing, with customers increasingly searching for visual content in online reviews prior to making purchases. This study examines the effects of customer-generated images in online reviews on subsequent customer engagement using a multimethod design combining computer vision technique and panel data analysis. Based on online
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Dual perspective on the role of xenophobia in service sabotage Tour. Manag. (IF 12.7) Pub Date : 2023-09-29 Selma Kadić-Maglajlić, Cristiana R. Lages, Mohamed Sobhy Temerak
This paper contributes to the literature by examining xenophobia among tourism employees and its relationship with service sabotage, which was not previously explored. Two studies are conducted. A survey study is conducted with 194 frontline employees working in tourism, and 297 tourists participated in an experimental study. Based on the findings, xenophobia mediates the relationship between employee
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The effects of temporal distance and post type on tourists' responses to destination marketing organizations’ social media marketing Tour. Manag. (IF 12.7) Pub Date : 2023-09-28 Kaede Sano, Hiroki Sano, Yuji Yashima, Hajime Takebayashi
With the rapid growth of social media practice in the tourism industry, destination-marketing-organization-generated content (DGC) has become an important communication tool in promoting destinations. However, little remains known about the extent to which DGC affects tourist behavior. Based on a temporal construal-level research framework, which considers how the level at which a stimulus is construed
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Exploring host-children's engagement in tourism: Transcending the dichotomy of universalism and cultural relativism Tour. Manag. (IF 12.7) Pub Date : 2023-09-11 Mona Ji Hyun Yang, Catheryn Khoo, Elaine Chiao Ling Yang
Globally, considerable numbers of child workers are engaged in the tourism industry. Despite international efforts to eradicate all forms of child labour, the number of child labourers in the service industries has increased due to the ambiguity and challenges in defining child labourers in tourism, the dichotomic views on child labour, and the absence of children's voices in research. This paper explores
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Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions Tour. Manag. (IF 12.7) Pub Date : 2023-09-11 Junbo Zhang, Qi Chen, Jiandong Lu, Xiaolei Wang, Luning Liu, Yuqiang Feng
Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and high efficiency. However, the influence of emotional expressions of chatbots on service outcomes has not received much attention from researchers. Drawing upon expectancy violations theory, we explored how emotional expressions of chatbots affect customer satisfaction using three experiments in the context
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Relaxing or challenging? How social crowding influences the effectiveness of activity-based destination advertising Tour. Manag. (IF 12.7) Pub Date : 2023-09-12 Nan (Iris) Xue, Xing (Stella) Liu, Lisa C. Wan, Yuansi Hou
With the return of global travel in the wake of the COVID-19 pandemic, destination marketers face the major challenge of attracting tourists via advertisements in an environment characterized by fierce competition and comparatively limited budgets after a long hiatus. This research examines the effectiveness of different activity-based destination advertising tactics in crowded environments. Advertisements
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On track to net-zero? Large tourism enterprises and climate change Tour. Manag. (IF 12.7) Pub Date : 2023-09-14 Stefan Gössling, Andreas Humpe, Ya-Yen Sun
Much recent research on climate change mitigation has focused on carbon intensities, i.e. emissions per unit of economic value, to better understand interrelationships of decarbonization with value. This paper studies large tourism enterprises, which account for a large share of tourism's emissions. Based on annual reports, the paper evaluates greenhouse gas emission and revenue interrelationships
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Multi-level differentiation of short-term rental properties: A deep learning-based analysis of aesthetic design Tour. Manag. (IF 12.7) Pub Date : 2023-09-06 Huihui Zhang, Florian J. Zach, Zheng Xiang
This study aims to test the effects of differentiation on short-term rental performance along the dimension of aesthetic design. Online platforms display listing cover photos as search results, thus making aesthetic design a key element of differentiation. We hypothesize opposite impacts in two geographical scopes, local- and city-level, which answers an important question in differentiation literature
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Facilitating “migrant-local” tacit knowledge transfer in rural tourism development: A longitudinal case study Tour. Manag. (IF 12.7) Pub Date : 2023-09-03 Yong Rao, Jia Xie, Xinying Xu
The lack of tourism-specific tacit knowledge can prevent locals from fully participating in rural tourism development. Using a longitudinal case analysis, we explore how tacit knowledge transfer to locals can be facilitated and their capabilities can be enhanced. We find that experienced migrant workers from tourism firms can provide tacit knowledge specific to tourism operations. However, the absence
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A significant milestone: The publication of 100th volume Tour. Manag. (IF 12.7) Pub Date : 2023-09-01 Cathy H.C. Hsu
Abstract not available
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How tourism memory boosts creativity? The role of openness to experience Tour. Manag. (IF 12.7) Pub Date : 2023-08-28 Jihao Hu, Lisa C. Wan
Although tourism memory is widely regarded as a valuable commodity, scant research examines its influence on creativity, a crucial factor for individual and organizational success. Moreover, while both travel and work are vital for human functioning, there are inconsistent views on whether they are opposing domains. This research aims to fill these gaps by investigating the unique characteristics of
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Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees: A technostress perspective Tour. Manag. (IF 12.7) Pub Date : 2023-08-25 Si Shi, Huanli Zhao, Hui Li, Mengying Zhang, Wilson K.S. Leung
The enterprise social media (ESM) serves as a crucial means to enhance coordination within the organization. However, the impact of ESM is not always beneficial. This study examines the double-edged sword effect of ESM through investigating the impact of ESM technostressors on hospitality employees' post-adoption behaviors. Adopting a mixed-methods design, this study firstly identified five dimensions
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An integrative framework to evaluate impacts of complex tourism change initiatives Tour. Manag. (IF 12.7) Pub Date : 2023-08-17 Hamid Roodbari, Hossein Olya
There is a need for holistic frameworks that show why, how, and by whom complex tourism change initiatives should be planned and implemented to achieve social impacts. This study aims to fill this knowledge gap by synthesising the theoretical underpinnings of three models—Theory of Change, Realist Evaluation, and Stakeholder Analysis—and crafting an integrative theory-based framework (ToCRESA) demonstrating
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The Passenger Experience of Air Travel: A Critical Approach, J. Small (Ed.), Channel View Publications, Bristol (2022), vii + 229pp. ISBN 9781845419028 (Hbk.); ISBN 9781845419011 (pbk.), ISBN 9781845419035 (eBook: pdf); ISBN 9781845419042 (eBk: ePub) Tour. Manag. (IF 12.7) Pub Date : 2023-08-16 Roy C. Wood
Abstract not available
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Current issues in tourism: Mitigating climate change in sustainable tourism research Tour. Manag. (IF 12.7) Pub Date : 2023-08-16 Paul Peeters, Erdinç Çakmak, Jo Guiver
This paper adopts a problematising review approach to examine the extent of mitigating climate change research in the sustainable tourism literature. As climate change has developed into an existential global environmental crisis and while tourism's emissions are still increasing, one would expect it to be at the heart of sustainable tourism research. However, from a corpus of 2573 journal articles
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Measuring financial performance through operating business efficiency in the global cruise industry: A fuzzy benchmarking study on the “big three” Tour. Manag. (IF 12.7) Pub Date : 2023-08-12 Konstantinos A. Chrysafis, Georgia C. Papadopoulou, Ioannis N. Theotokas
Surprisingly, despite extensive research on the impacts of COVID-19 on the hospitality industry, no study develops financial performance benchmarks that reflect these effects. This research seeks to fill this gap by examining the financial performance of companies in the shipping sector, specifically the cruise sub-sector. The "three biggest players" in the sector are the focus of this analysis. Benchmarking
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Staging a comeback? The influencing mechanism of tourist crowding perception on adaptive behavior Tour. Manag. (IF 12.7) Pub Date : 2023-08-10 Jie Yin, Yun Cheng, Yensen Ni
An increasing number of studies have recently elucidated the serious negative effects of tourist crowding. However, how tourists cope with crowding and adopt adaptive responses remains unclear. Thus, this study qualitatively identified the mechanism of tourist crowding perception of adaptive behavior from interviewees and then quantitatively validated the mechanism through the mediation of tourist
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Overtourism and Tourism Education, H. Séraphin, A.C. Yallop (Eds.), Routledge, London (2022), p. 240, pp, $73.59, ISBN: 9780367628352, (ebk), $63.19, ISBN: 9781003031765 Tour. Manag. (IF 12.7) Pub Date : 2023-08-07 Jay Kheiri
Abstract not available