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‘The Cloud is Not Not IT’: Ecological Change in Research Computing in the Cloud Comput. Supported Coop. Work (IF 2.4) Pub Date : 2024-03-14 Will Sutherland, Drew Paine, Charlotte P. Lee
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Solidarity not Charity! Empowering Local Communities for Disaster Relief during COVID-19 through Grassroots Support Comput. Supported Coop. Work (IF 2.4) Pub Date : 2024-01-18 Tiffany Knearem, Jeongwon Jo, Oluwafunke Alliyu, John M. Carroll
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Text-based Patient – Doctor Discourse Online And Patients’ Experiences of Empathy Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-10-19 Silja Martikainen, Laura Kohonen-Aho, Niina Seittenranta, Emilia Makkonen, Mari Falcon, Valtteri Wikström, Katri Saarikivi
Empathic responding matters in face-to-face medical consultations. We have previously shown that patients' perceptions of doctor empathy also support positive experiences at an online clinic. However, there is still little knowledge about what types of communication influence patients’ online experiences of empathy. In this study we investigated text-based patient-doctor discourse at an online clinic
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Agency, Power and Confrontation: the Role for Socially Engaged Art in CSCW with Rurban Communities in Support of Inclusion Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-10-07 Maria Murray, Nadia Pantidi, John McCarthy
Rapidly expanding rural communities (often termed ‘rurban’) face complex social challenges around inclusion of newcomers and resulting changes to long-established community identity. Although participatory CSCW provides resources to support rurban social inclusion, complementary approaches may be needed to facilitate potentially uncomfortable creative and political responses to questions of agency
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Data as Relation: Ontological Trouble in the Data-Driven Public Administration Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-09-30 Brit Ross Winthereik
This paper examines how the intense focus on data in political digitalization strategies takes effect in practice in a Danish municipality. Building on an ethnographic study of data-driven management, the paper argues that one of the effects of making data a driver for organizational decision-making is uncertainty as to what data are and can be taken to mean. While in political discourse and strategies
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The Legacy of Coordinative Practice: How the Mesh of Formal and Informal Articulation Work Through Time Affects a Shipyard in Transition Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-09-05 Marte F. Giskeødegård, Kristina Kjersem, Petter G. Almklov
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Using a Service Lens to Better Understand Practices –and Vice Versa Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-08-19 Babak A. Farshchian, Marius Mikalsen
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Learning from Other Communities: Organising Collective Action in a Grassroots Food-sharing Initiative Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-08-14 Katie Berns, Chiara Rossitto, Jakob Tholander
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The Dark Side of Recruitment in Crowdsourcing: Ethics and Transparency in Micro-Task Marketplaces Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-07-28 Haoyu Xie, Eddy Maddalena, Rehab Qarout, Alessandro Checco
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Towards Actionable Data Science: Domain Experts as End-Users of Data Science Systems Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-07-15 Ju Yeon Jung, Tom Steinberger, Chaehan So
As a wider range of organizations explore using data science systems, data science research has given growing attention to the role of domain experts. Most of this research still views data science systems as centered on the development of statistical models or algorithms by technical data scientists, with domain experts limited to the role of informers. Our paper turns attention to how domain experts
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Conversational Fluency and Attitudes Towards Robot Pilots in Telepresence Robot-Mediated Interactions Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-06-28 Jean E. Fox Tree, Susan C. Herring, Allison Nguyen, Steve Whittaker, Rob Martin, Leila Takayama
In a controlled lab experiment, we compared how in-person and robot-mediated communicative settings affected attitudes towards communicators and discourse phenomena related to conversational negotiation. We used a mock interview within-participants experiment design where each participant (mock interviewee) experienced both types of communication with the same experimenter (mock interviewer). Despite
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Who Cares About Data? Ambivalence, Translation, and Attentiveness in Asylum Casework Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-06-26 Trine Rask Nielsen, Maria Menendez-Blanco, Naja Holten Møller
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An Institutional Perspective: How Gatekeepers on a Higher Education Interact for the Organization of Access Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-06-17 Zeynep Yıldız, Özge Subaşı
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Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language Pedagogy Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-06-08 Marianne Kinnula, Netta Iivari, Leena Kuure, Tonja Molin-Juustila
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The Human Infrastructure of Civic Data: A Taxonomy for Participatory Infrastructuring of Civic Data Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-06-03 Firaz Peer
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Design Indirections Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-05-23 Jérémie Poiroux, Nolwenn Maudet, Karl Pineau, Emeline Brulé, Aurélien Tabard
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Undue Influence or Exploitation — A Qualitative Inquiry into an Ethical Dilemma Around Payment in Crowd Work-Based Research in the U.S. Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-05-23 Huichuan Xia
Ethical issues specific to payment in academic research via crowd work (a.k.a. crowd work-based research) have not been extensively examined or discussed in the prior literature, while similar topics have been debated in biomedical research for years. In particular, IRBs’ perspectives are lacking in the current scholarship about research ethics and crowd work in the U.S. where crowd work-based research
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Trust-Building in Peer-to-Peer Carsharing: Design Case Study for Algorithm-Based Reputation Systems Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-05-18 Thomas Neifer, Paul Bossauer, Christina Pakusch, Lukas Boehm, Dennis Lawo
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Caseworkers’ participation in procurement: Infrastructuring Child Welfare Services in Norway Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-05-17 Tangni C. Dahl-Jørgensen, Elena Parmiggiani
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Fostering Research Data Management in Collaborative Research Contexts: Lessons learnt from an ‘Embedded’ Evaluation of ‘Data Story’ Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-05-15 Gaia Mosconi, Aparecido Fabiano Pinatti de Carvalho, Hussain Abid Syed, Dave Randall, Helena Karasti, Volkmar Pipek
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Suspicious Minds: the Problem of Trust and Conversational Agents Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-04-06 Jonas Ivarsson, Oskar Lindwall
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Values and Value Conflicts in the Context of OSINT Technologies for Cybersecurity Incident Response: A Value Sensitive Design Perspective Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-04-04 Thea Riebe, Julian Bäumler, Marc-André Kaufhold, Christian Reuter
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EquiP: A Method to Co-Design for Cooperation Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-03-21 Klaudia Çarçani, Tone Bratteteig, Harald Holone, Jo Herstad
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Revisiting the Digital Plumber: Modifying the Installation Process of an Established Commercial IoT Alarm System Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-03-04 Teresa Castle-Green, Stuart Reeves, Joel E. Fischer, Boriana Koleva
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Green IT Meaning in Energy Monitoring Practices: The Case of Danish Households Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-01-25 Nadine Sandjo Tchatchoua, Nina Boulus-Rødje, Val Mitchell
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Progressivity in Hybrid Meetings: Daily Scrum as an Enabling Constraint for a Multi-Locational Software Development Team Comput. Supported Coop. Work (IF 2.4) Pub Date : 2023-01-23 Safinaz Buyukguzel, Robb Mitchell
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Representative Participation in a Large-Scale Health IT Project Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-12-28 Øivind Klungseth Zahlsen, Dag Svanæs, Yngve Dahl
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‘Why are the Sales Forecasts so low?’ Socio-Technical Challenges of Using Machine Learning for Forecasting Sales in a Bakery Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-12-13 Marco Fries, Thomas Ludwig
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Habits Over Routines: Remarks on Control Room Practices and Control Room Studies Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-12-13 Antti Silvast, Mikko J. Virtanen, Simone Abram
The evolution of computer tools has had profound impacts on many aspects of control rooms and control room studies. In this paper, we discuss some key assumptions underpinning these studies based on a new case of the electricity distribution control rooms, where the reliability of the electricity infrastructure is managed by a combination of planning and real-time maintenance. Some of these practices
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Becoming a Guest: On Proximity and Distance in Mental Health Home Treatment Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-12-12 Stefan Hochwarter, Julian Schwarz, Felix Muehlensiepen, Eric Monteiro
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“It’s cleaner, definitely”: Collaborative Process in Audio Production Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-11-14 Thomas Deacon, Patrick Healey, Mathieu Barthet
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Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19 Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-11-12 Rachel Bergmann, Sean Rintel, Nancy Baym, Advait Sarkar, Damian Borowiec, Priscilla Wong, Abigail Sellen
When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19
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Living Through a Crisis: How COVID-19 Has Transformed the Way We Work, Live, and Research. Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-10-24 John Tang,Kori Inkpen,Paul Luff,Geraldine Fitzpatrick,Naomi Yamashita,Juho Kim
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Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-10-15 Christoph Kotthaus, Nico Vitt, Max Krüger, Volkmar Pipek, Volker Wulf
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The Role of Physical Cues in Co-located and Remote Casework Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-10-08 Asbjørn Ammitzbøll Flügge, Naja Holten Møller
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Collaborative Work with Highly Automated Marine Navigation Systems Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-10-08 Erik Veitch, Henrikke Dybvik, Martin Steinert, Ole Andreas Alsos
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Using Tacit Expert Knowledge to Support Shop-floor Operators Through a Knowledge-based Assistance System Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-09-06 Lorenz Hoerner, Markus Schamberger, Freimut Bodendorf
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Designing Digital Participatory Budgeting Platforms: Urban Biking Activism in Madrid Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-09-06 Maria Menendez-Blanco, Pernille Bjørn
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Back to the Control Room: Managing Artistic Work Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-09-06 Stuart Reeves, Christian Greiffenhagen, Mark Perry
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A Postphenomenological Perspective On the Changing Nature of Work Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-09-06 Anastasia V. Sergeeva
In this essay, I take a postphenomenological perspective on tracing work transformation during the pandemic, arguing that this perspective helps develop novel sensitivities to the nature of work. Postphenomenology brings into high relief the view on work as reliant on sensory performances and embodied relations, complementing already rich accounts of work being reliant on discursive interactions, social
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Choice, Negotiation, and Pluralism: a Conceptual Framework for Participatory Technologies in Museum Collections Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-09-06 Karin Hansson, Anna Näslund Dahlgren
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How Live Streaming Changes Shopping Decisions in E-commerce: A Study of Live Streaming Commerce Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-09-06 Ye Wang, Zhicong Lu, Peng Cao, Jingyi Chu, Haonan Wang, Roger Wattenhofer
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Social Distancing and Social Biosensing: Intersubjectivity from Afar Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-07-26 Max T. Curran, John Chuang
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Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-07-25 Srihari Hulikal Muralidhar, Claus Bossen, Jacki O’Neill
There is growing evidence of ride-hailing platforms’ adverse impact on drivers. Nonetheless, hundreds of thousands of drivers continue to work on these platforms. Why? The key contribution of this paper is to show that workers in technology-mediated labour markets come to be increasingly dependent on the technology-provider in order to connect with the customers. As more and more customers choose to
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Designing a Data Visualisation for Interdisciplinary Scientists. How to Transparently Convey Data Frictions? Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-07-22 Georgia Panagiotidou, Jeroen Poblome, Jan Aerts, Andrew Vande Moere
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Participatory Design Going Digital: Challenges and Opportunities for Distributed Place-Making Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-07-19 Geertje Slingerland, Maria Murray, Stephan Lukosch, John McCarthy, Frances Brazier
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Humor and Stereotypes in Computing: An Equity-focused Approach to Institutional Accountability Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-07-19 Valeria Borsotti, Pernille Bjørn
We propose equity-focused institutional accountability as a set of principles to organize equity, inclusion, and diversity efforts in computer science organizations. Structural inequity and lack of representation of marginalized identities in computing are increasingly in focus in CSCW research – and research institutions as well as tech organizations are struggling to find ways to advance inclusion
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Understanding Nomadic Practices of Social Activist Networks Through the Lens of Infrastructuring: the Case of the European Social Forum Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-07-18 Aparecido Fabiano Pinatti de Carvalho, Saqib Saeed, Christian Reuter, Markus Rohde, David Randall, Volkmar Pipek, Volker Wulf
Within CSCW and HCI, an increasing body of literature has been demonstrating the essential relevance of infrastructures and infrastructuring to the work of people engaging in technologically mediated nomadicity. Tech Nomads – or T-Nomads, as they are sometimes called – not only rely on technological, human, and environmental infrastructural components – such as Wi-Fi, technical support, space, and
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RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-06-30 Sven Hoffmann, Thomas Ludwig, Florian Jasche, Volker Wulf, David Randall
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The March of Chatbots into Recruitment: Recruiters’ Experiences, Expectations, and Design Opportunities Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-06-09 Sami Koivunen, Saara Ala-Luopa, Thomas Olsson, Arja Haapakorpi
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Uncovering the Complexity of Care Networks – Towards a Taxonomy of Collaboration Complexity in Homecare Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-06-08 Madeleine Renyi, Petra Gaugisch, Alexandra Hunck, Stefan Strunck, Christophe Kunze, Frank Teuteberg
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The Personal is the Political: Internet Filtering and Counter Appropriation in the Islamic Republic of Iran Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-05-12 Volker Wulf, Dave Randall, Konstantin Aal, Markus Rohde
Issues of trust, privacy and security at the intersection of state intervention and the use of the internet both by ‘publics’ and by individuals for—from the State’s point of view- dispreferred purposes have been of great recent interest to researchers. This has been accompanied by a slowly developing concern for the way in which these issues pan out for people in non-Western cultures. Based on a study
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Crisis Readiness: Revisiting the Distance Framework During the COVID-19 Pandemic Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-04-26 Clara Caldeira, Cleidson R.B. de Souza, Letícia Machado, Marcelo Perin, Pernille Bjørn
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People First, Data Second: A Humanitarian Research Framework for Fieldwork with Refugees by War Zones Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-03-24 Karen E. Fisher
War begets crises that are among the most urgent areas requiring help from the international HCI/CSCW community; yet too few scientists address it using context-based, participatory field methods and by engaging in country and regionally based, longitudinal partnerships. Drawing on the author’s ongoing eight-year engagement as a design ethnographer with UNHCR Jordan and region for the Syrian War, this
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The Tension between National and Local Concerns in Preparing for Large-Scale Generic Systems in Healthcare Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-03-16 Gunnar Ellingsen, Morten Hertzum, Line Melby
Large-scale generic systems are typically adapted to local practice through configuration. This is especially important in healthcare, which involves a plurality of institutions and users. However, the decision to acquire a generic system in public healthcare is typically founded on regional and national health policy goals, which often are translated into various forms of standardization. As a result
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Refugee Food Insecurity & Technology: Surfacing Experiences of Adaptation, Navigation, Negotiation and Sharing Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-03-02 Reem Talhouk, Kyle Montague, Hala Ghattas, Vera Araujo-Soares, Balsam Ahmad, Madeline Balaam
With the Syrian crisis still ongoing, 91% of Syrian refugee families in Lebanon do not have adequate access to safe and sufficient food. There has been a drive for technological innovation in humanitarian food assistance. To further inform such innovation, we used an Experience-Centred Design approach to gain a holistic understanding of the experiences of refugee food insecurity and how refugees envision
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Regional Differences in Information Privacy Concerns After the Facebook-Cambridge Analytica Data Scandal Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-02-14 Felipe González-Pizarro, Andrea Figueroa, Claudia López, Cecilia Aragon
While there is increasing global attention to data privacy, most of their current theoretical understanding is based on research conducted in a few countries. Prior work argues that people’s cultural backgrounds might shape their privacy concerns; thus, we could expect people from different world regions to conceptualize them in diverse ways. We collected and analyzed a large-scale dataset of tweets
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Examining Co-Owners’ Privacy Consideration in Collaborative Photo Sharing Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-01-17 Yao Li, Xinning Gui
Researchers have investigated how collaborative photo sharing, in which users (owners) share photos on social media that reveal other users’ (co-owners) information, can violate the co-owner’s privacy and how contextual factors, such as photo content and audience, can influence the co-owner’s privacy concerns and decisions. However, it is unclear how the contextual factors interact with each other
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Designing a Co-creation System for the Development of Work-process-related Learning Material in Manufacturing Comput. Supported Coop. Work (IF 2.4) Pub Date : 2022-01-12 Tim Weinert, Matthias Billert, Marian Thiel de Gafenco, Andreas Janson, Jan Marco Leimeister
The increasing digitalization and automatization in the manufacturing industry as well as the need to learn on the job has reinforced the need for much more granular learning, which has not yet impacted the design of learning materials. In this regard, granular learning concepts require situated learning materials to support self-directed learning in the workplace in a targeted manner. Co-creation
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Disclose to Tell: a Data Design Framework for Alternative Narratives Comput. Supported Coop. Work (IF 2.4) Pub Date : 2021-12-08 María de los Ángeles Briones Rojas
Data visualization for alternative narratives is a powerful adversarial tool that seeks to inquire about the existing conditions of conflicts. Nowadays, data visualization is widely used in activist communication to offer data-driven counternarratives to those with dominant power. However, a study of 64 cases shows that most visualizations are far from following the open-source ethos that data activism