(2020). Editor’s Introduction. International Journal of Electronic Commerce: Vol. 24, No. 3, pp. 277-278.

Given the intense competition in the mobile payment market, researchers have been exploring strategies to maintain brand equity and consumer loyalty. By considering the characteristics of mobile payment, we incorporate cross-side network effects (CNEs) and the complementarity actions (i.e., platform-application, application-service, and service-strategy complementarities) to examine mobile payment

Human–computer negotiation has the potential to play an important role in today’s highly dynamic online environment, especially in business-to-consumer e-commerce transactions. However, the lack of research on effective automated negotiation algorithms to respond to human buyers’ strategic and/or tactic offers has limited the development of automated human–computer negotiation systems for real-world

In online shopping, e-consumers often choose one among many websites on which to place their orders. The choice depends on key attributes such as trust labels. Presence of such a label shows that the website has been independently certified for online security and privacy. However, consumers may not search for websites with security and privacy seals if they do not know the importance of trust certificates

Enterprise social software platforms (ESSPs) have emerged as an important infrastructure that enables teams to perform in the turbulent business environment. The current study adds to the scanty literature on ESSP by revealing and confirming the underlying mechanisms through which ESSP contributes to a team’s ability to improvise. By surveying current ESSP users, we find that ESSP exercises its effect

Omni-channel supply chains provide customers with increased convenience to experience products and gather price information. Having more information under omni-channel retailing means customers can strategically choose where to purchase (which retail channel) and when to purchase (purchase now or later), which makes channel integration a challenge for omni-channel retailers. This paper focuses on the

(2020). Editor’s Introduction. International Journal of Electronic Commerce: Vol. 24, No. 2, pp. 157-158.

This research draws data from survey responses and actual transaction data to examine the effect of primary motivations on funding behavior in reward-based crowdfunding platforms. Findings show that altruistic motivations are associated with early funding, and with larger funding in the early stages. In contrast, reward motivations are associated with late and larger funding across stages. Furthermore

Promotional events on e-commerce platforms (e.g., November 11 in China and Cyber Monday in the United States) have become very popular. Retailers joining these promotions sell their products on the e-commerce platform at a discount. We analyze a retailer’s decision to join the e-promotion of the platform versus offering a discount on its own. Given the platform’s discount factor and fees, we determine

Based on the stimulus-organism-response model, this research proposes a model that illustrates the effect of perceived interactivity on brand community members’ attitudes toward the site and brand community relationships. This research recruited 425 Facebook Fan Page (FBFP) users for a survey study, and structural equation modeling was used to test the research hypotheses. The results show that perceived

We investigate a manufacturer’s three possible online strategies while the manufacturer also distributes its product through an independent retailer in a traditional channel. Under direct selling, the manufacturer sells its products to online consumers directly. Under reselling, the manufacturer sells its product through an e-tailer. Under agency selling, the manufacturer sells its products to consumers

Online product reviews provide vital information to help customers with their purchase decisions. It is therefore critical for administrators of online review websites to ensure the credibility of their sites. Most studies have focused on customers’ perceptions of the source credibility of online review websites before the customers make a purchase. However, the studies have ignored the fact that purchase