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Social control in information systems development: a negotiated order perspective
Journal of Information Technology ( IF 5.6 ) Pub Date : 2018-09-01 , DOI: 10.1057/s41265-017-0048-4
Cecil Eng Huang Chua 1 , Michael D. Myers 1
Affiliation  

Control is vital for IS projects to be delivered on time and within budget. Control theory helps us better understand and explain control in information systems operations and development. However, simplistic notions about control do not correspond to how control actually works. We believe that a social perspective that sees controls as negotiated orders, and not just things imposed by controllers on controlees, better explains control of IS projects and operations. Through an interpretive case study of client–vendor control in the IS department of a large agricultural distributor, we show that: (1) control enactment involves the controller’s consideration of the social and organizational context as well as the controller’s intention. (2) Control enactment involves a socially constructed meaning and unintended consequences. (3) The control enactment also involves controlee intent either because of negotiation with the controller, or indirectly by way of alternative structures. Finally, (4) the control itself influences the controller and controlee in unanticipated ways. Seeing control as the result of negotiated orders between controllers and controlees contributes to control theory by suggesting that, in practice, negotiation, shaping and re-appropriation are necessary for successful control enactment.

中文翻译:

信息系统开发中的社会控制:协商秩序的视角

控制对于在预算范围内按时交付 IS 项目至关重要。控制理论帮助我们更好地理解和解释信息系统操作和开发中的控制。然而,关于控制的简单概念并不符合控制的实际运作方式。我们认为,将控制视为协商命令,而不仅仅是控制者强加给被控制者的社会观点,可以更好地解释对 IS 项目和运营的控制。通过一个大型农业分销商信息系统部门客户-供应商控制的解释性案例研究,我们表明:(1)控制制定涉及控制者对社会和组织环境的考虑以及控制者的意图。(2) 控制制定涉及社会建构的意义和意想不到的后果。(3) 控制制定还涉及控制者的意图,要么是因为与控制者的谈判,要么是通过替代结构的间接方式。最后,(4)控制本身以意想不到的方式影响控制者和被控制者。将控制视为控制者和被控制者之间协商命令的结果有助于控制理论,因为它表明,在实践中,协商、塑造和重新分配对于成功的控制制定是必要的。
更新日期:2018-09-01
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