Healthcare institutions regularly evaluate consumers’ service experience as a measure of quality. This study considers patients’ well-being as an antecedent of service evaluations. In this cross-sectional study, 336 participants rated their satisfaction with life (SWL) and perceptions about the health institution regarding results, procedures, and interactions with personnel. Three independent regression models were developed, one for each dimension that predicted satisfaction with healthcare. Findings show that the participants’ SWL is related to their health service evaluation. An increase in SWL results in better evaluations regarding results (β = 0.15 **), procedures (β = 0.16 **), and interactions with personnel (β = 0.20 **). Moreover, on the three dimensions, the service evaluation differs by area; those attending outpatient consultations have better evaluations than those in the emergency department. This study confirms the importance of differentiating patient satisfaction by area and suggests controlling patients’ SWL as a subjective component that influences healthcare evaluations.

医疗保健机构定期评估消费者的服务体验，以此衡量质量。本研究将患者的幸福感视为服务评估的先决条件。在这项横断面研究中，336 名参与者评估了他们对生活的满意度 (SWL) 以及对卫生机构在结果、程序和与人员互动方面的看法。开发了三个独立的回归模型，一个用于预测医疗保健满意度的每个维度。调查结果表明，参与者的 SWL 与他们的健康服务评估有关。SWL 的增加可以更好地评估结果 (β = 0.15 **)、程序 (β = 0.16 **) 以及与人员的互动 (β = 0.20 **)。此外，在三个维度上，服务评价因地区而异；那些参加门诊咨询的人比在急诊室的人有更好的评价。这项研究证实了按地区区分患者满意度的重要性，并建议将患者的 SWL 作为影响医疗保健评估的主观因素进行控制。