Purpose

Absorptive capacity is a knowledge-processing ability that hospitality organizations should hone to create competitive advantage in a fierce business environment. This study aims to examine an integrative model explaining how hospitality organizations infuse external knowledge into competitive advantage via absorptive capacity processes and opportunity-capturing abilities.

Design/methodology/approach

This study used structural equation modeling, using the R Lavaan package, with 288 survey responses collected from hospitality employees.

Findings

Structural equation modeling with multiple indirect relationships presents a holistic picture of how hospitality organizations develop externally acquired knowledge into organizational outcomes through detailed absorptive capacity processes. Unit size is found to positively moderate the indirect relationship between external acquisition and competitive advantage through knowledge transformation only. Competitiveness level negatively moderates indirect relationships through assimilation and transformation.

Practical implications

The findings highlight the importance of hospitality organizations’ knowledge management capabilities through acquisition, assimilation, transformation and exploitation processes. These integrative mechanisms can be facilitated by intraorganizational coordinative processes through collective interpretations and applications of knowledge and effective organizational routines based on management and technical support.

Originality/value

This study proposes an integrative model encompassing a process perspective and the role of intraorganizational coordination in bridging potential and realized absorptive capacity.

中文翻译：

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通过吸收能力发挥潜力，在酒店组织中创造竞争优势

目的

吸收能力是一种知识处理能力，酒店组织应该磨练这种能力，以便在激烈的商业环境中创造竞争优势。本研究旨在研究一个综合模型，解释酒店组织如何通过吸收能力流程和机会捕捉能力将外部知识注入竞争优势。

设计/方法论/途径

本研究使用结构方程模型，使用 R Lavaan 软件包，从酒店员工那里收集了 288 份调查回复。

发现

具有多种间接关系的结构方程模型全面展示了酒店组织如何通过详细的吸收能力流程将外部获取的知识转化为组织成果。研究发现，单位规模仅通过知识转化就能积极调节外部获取与竞争优势之间的间接关系。竞争力水平通过同化和转变对间接关系产生负面影响。

实际影响

研究结果强调了酒店组织通过获取、同化、转化和利用过程的知识管理能力的重要性。通过集体解释和知识应用以及基于管理和技术支持的有效组织惯例，组织内的协调过程可以促进这些一体化机制。

原创性/价值

本研究提出了一个综合模型，涵盖过程视角以及组织内协调在桥接潜力和已实现吸收能力方面的作用。