Purpose

In response to the COVID-19 pandemic, many employees had to switch to remote work. While some adjusted successfully to this transition, others have struggled. Leveraging information systems (IS) to adjust to major exogenous shocks is called digital resilience. The purpose of this paper is to understand what we can learn about employees' digital resilience from externally enforced transitions to remote work.

Design/methodology/approach

As digital resilience is challenging to measure, this study uses an embedded mixed methods approach. The authors conducted a qualitative analysis of 40 employees' statements on their remote work experience during the first six months of the pandemic and complemented these findings with scale-based digital resilience scores.

Findings

The authors find that employees' digital resilience largely depends on the amount of technical equipment and support they receive from their organizations as well as their ability and willingness to learn how to adequately use and communicate through information and communication technologies. Being self-disciplined and self-responsible positively affects digital resilience, while social isolation threatens it. Organizations can foster digital resilience building by encouraging digital networking, building a digital culture and netiquette, and treating digital resilience as a sociotechnical phenomenon.

Originality/value

This is one of the first empirical studies of digital resilience on a human level. It sheds light on the missing link between IS-enabled resilience and transitions to remote work. Specifically, it provides original insights into its development and manifestation in a remote work context during the COVID-19 pandemic. For researchers, it provides novel guidance on choosing appropriate measurement instruments to capture digital resilience.

中文翻译：

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从 COVID-19 引起的远程工作过渡到员工数字弹性的经验教训——一项混合方法研究

目的

为了应对 COVID-19 大流行，许多员工不得不转为远程工作。虽然一些人成功地适应了这种转变，但其他人却举步维艰。利用信息系统 (IS) 来适应主要的外生冲击被称为数字弹性。本文的目的是了解我们可以从外部强制过渡到远程工作的过程中了解员工的数字弹性。

设计/方法/途径

由于数字弹性难以衡量，因此本研究采用嵌入式混合方法。作者对 40 名员工在大流行的头六个月内关于远程工作体验的陈述进行了定性分析，并用基于量表的数字弹性评分补充了这些发现。

发现

作者发现，员工的数字弹性在很大程度上取决于他们从组织获得的技术设备和支持的数量，以及他们学习如何通过信息和通信技术充分使用和交流的能力和意愿。自律和自我负责对数字弹性产生积极影响，而社会孤立则对其构成威胁。组织可以通过鼓励数字网络、建立数字文化和网络礼仪以及将数字弹性视为一种社会技术现象来促进数字弹性建设。

原创性/价值

这是人类层面数字弹性的首批实证研究之一。它揭示了 IS 支持的弹性与向远程工作的过渡之间缺失的联系。具体来说，它提供了关于 COVID-19 大流行期间其在远程工作环境中的发展和表现的独到见解。对于研究人员，它为选择合适的测量工具来捕捉数字弹性提供了新颖的指导。