Purpose

The humanitarian supply chain (HSC) area is rich with conceptual frameworks with a focus on the importance of information and digital technology (IDT) applications. These frameworks have a limited scope in investigating and prioritizing barriers to IDT adoption in HSCs. The present study thus identifies and prioritizes the barriers to IDT adoption in organizations involved in HSCs.

Design/methodology/approach

By using a literature review allied with expert discussions and a fuzzy analytic hierarchy process (F-AHP), the study identifies and prioritizes a comprehensive set of barriers that organizations involved in HSCs may consider to improve IDT adoption.

Findings

The study investigates five main barriers (strategic, organizational, technological, financial and human) interlocked with 25 sub-barriers impacting the level of IDT adoption in organizations involved in HSCs. The findings indicate that strategic barriers (SBs) are of greatest importance, followed by organizational, technological, financial and human barriers. The findings indicate the difference in ranking barriers influencing the adoption of IDTs in HSCs compared to the commercial supply chain.

Research limitations/implications

Although a three-step method adopted for this study is rigorous in terms of the way this research is conducted, it is essential to report that prioritization is based on the subjective opinions of the experts.

Practical implications

The findings aim to assist policymakers and practitioners in developing effective strategies to improve IDT adoption in organizations engaged in HSCs. Moreover, the prioritization of barriers provides a systematic way to overcome any barriers to improve HSC performance.

Originality/value

This study is first of its kind that investigates and prioritizes the barriers to IDT adoption in HSCs.

中文翻译：

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人道主义供应链管理中采用信息和数字技术的障碍：模糊层次分析法

目的

人道主义供应链 (HSC) 领域拥有丰富的概念框架，重点关注信息和数字技术 (IDT) 应用的重要性。这些框架在调查 HSC 中采用 IDT 的障碍并确定其优先级方面的范围有限。因此，本研究确定了参与 HSC 的组织采用 IDT 的障碍并对其进行了优先排序。

设计/方法/途径

通过使用结合专家讨论和模糊层次分析法 (F-AHP) 的文献综述，该研究确定了一系列综合障碍并对其进行了优先排序，参与 HSC 的组织可能会考虑这些障碍以提高 IDT 采用率。

发现

该研究调查了五个主要障碍（战略、组织、技术、财务和人力）与影响 HSC 组织中 IDT 采用水平的 25 个子障碍相互关联。调查结果表明，战略障碍 (SB) 最为重要，其次是组织、技术、财务和人力障碍。研究结果表明，与商业供应链相比，影响 HSC 采用 IDT 的障碍排名存在差异。

研究局限性/影响

尽管本研究采用的三步法就本研究的进行方式而言是严格的，但必须报告的是，优先次序是基于专家的主观意见。

实际影响

调查结果旨在帮助政策制定者和从业者制定有效的战略，以提高参与 HSC 的组织对 IDT 的采用。此外，障碍的优先次序提供了一种系统的方法来克服任何障碍以提高 HSC 性能。

原创性/价值

这项研究是同类研究中的第一项，它调查并优先考虑在 HSC 中采用 IDT 的障碍。