We synthesized policy implications of tourism and hospitality research by reviewing 12,269 articles published in 10 leading journals from 2011 to 2021. The most common rationale for policies (i.e., the why) is market failure, while the most typical role of policies (i.e., the how) is to create incentives. In addition, policies are typically hybrid and include suggestions for formal and informal institutional setups (i.e., the what). Because our review revealed that only 114 articles (i.e., 0.93%) included the why, how, and what of actual policies, we offer a theory-based research agenda on policy-making focused on making tourism and hospitality more inclusive and focusing on evolutionary dynamics, providing an understanding of the impact of crises and contemporary solutions, focusing on resilience and institutional complexity, and addressing the actors and time dimension. Our results, combined with those of our suggested research directions, will benefit organizations and society and simultaneously enhance the perceived societal value-added, contributions, and stature of tourism and hospitality research.

我们通过回顾 2011 年至 2021 年在 10 家主要期刊上发表的 12,269 篇文章，综合了旅游和酒店研究的政策含义。政策最常见的基本原理（即原因）是市场失灵，而政策最典型的作用（即如何）是创造激励。此外，政策通常是混合的，包括对正式和非正式机构设置的建议（即什么). 因为我们的审查显示只有 114 篇文章（即 0.93%）包含了实际政策的原因、方式和内容，我们提供了一个基于理论的政策制定研究议程，重点是使旅游和酒店业更具包容性，并侧重于进化动态，提供对危机和当代解决方案的影响的理解，关注弹性和制度的复杂性，并解决参与者和时间维度。我们的结果与我们建议的研究方向相结合，将使组织和社会受益，同时提高旅游和酒店研究的社会附加值、贡献和地位。