Purpose

This paper aims to proffer a broad overview of publications in the International Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric analyses for the duration ranging from 1989 to 2022.

Design/methodology/approach

The research approach analyses the top authors, publications, most collaborative countries and top co-occurring keywords and significant themes published in IJCHM with the help of the Scopus database. The study entails performance analyses on IJCHM. A de-duplicating process was used to study the evolution of themes, so that the keywords identified from co-occurrences of authors’ keywords and thematic evolution map were refined to first- and second-order themes, further leading to the development of inductive analysis proposing aggregate themes.

Findings

The findings of this study not only help paint a comprehensive picture of the customer experience, but also illustrate how topics have evolved in the literature and reveal the most relevant upcoming fields of research. The thematic evolution map reveals thematic areas. There is evidence of contributions by authors across the world and spanning a multitude of themes such as business ethics, corporate and firm performance, stakeholders and avenues for the management of disruption, specifically in times of the COVID-19 pandemic outbreak.

Research limitations/implications

Significant trends in authors, publications, nations, authors’ keywords and themes as uncovered by this study can greatly help budding authors understand the expectations and emerging research themes that define the IJCHM.

Originality/value

Through extensive bibliometric analyses, this study has created a historical log of the publications in IJCHM. It has identified the key research trends for future research and presented a conceptual framework based on the keyword analysis map and thematic evolution.

中文翻译：

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超过 33 年的酒店研究：国际当代酒店管理杂志的文献计量学回顾

目的

本文旨在通过对 1989 年至 2022 年期间的文献计量分析，对《国际当代酒店管理杂志》 ( IJCHM ) 上的出版物进行广泛概述。

设计/方法/途径

该研究方法借助 Scopus 数据库分析IJCHM中发表的顶级作者、出版物、合作最多的国家和顶级共现关键词和重要主题。该研究需要对IJCHM进行性能分析。使用去重过程来研究主题的演变，从而将作者关键词和主题演变图的共现识别的关键词细化为一阶和二阶主题，进一步导致归纳分析的发展提出聚合主题。

发现

这项研究的结果不仅有助于全面描绘客户体验，还说明了文献中的主题是如何演变的，并揭示了最相关的即将到来的研究领域。专题演变图揭示了专题领域。有证据表明世界各地的作者都做出了贡献，涵盖了商业道德、企业和公司绩效、利益相关者和中断管理途径等众多主题，特别是在 COVID-19 大流行爆发期间。

研究局限性/影响

本研究揭示的作者、出版物、国家、作者关键词和主题的重要趋势可以极大地帮助崭露头角的作者理解定义IJCHM的期望和新兴研究主题。

原创性/价值

通过广泛的文献计量分析，本研究创建了IJCHM出版物的历史日志。它确定了未来研究的关键研究趋势，并提出了一个基于关键词分析图和主题演变的概念框架。