Purpose

Organizations increasingly rely on cross-functional teams to deal with supply chain (SC) disruptions. These teams may use their broad range of connections and expertise to gather or scout relevant information, enabling them to develop integrative countermeasures and increase their organization’s resilience. Despite their potential, cross-functional teams often struggle to attain information scouting’s prospective benefits for effectively resolving disruptions. By drawing from group information-processing theory, this study aims to explore when and how cross-functional teams can realize information scouting’s full potential for ensuring their organization’s resilience.

Design/methodology/approach

Multisource, multi-informant data were collected from 80 cross-functional teams exposed to SC disruptions in a realistic SC management simulation.

Findings

The results show that a cross-functional team’s ability to effectively use information scouting for ensuring its organization’s resilience is contingent upon the degree to which the team’s members share information and align decisions internally (i.e. internal integration). The findings further reveal that this moderating role of internal integration is strengthened when the cross-functional team faces a volatile environment in which multiple SC disruptions are likely to occur (i.e. higher SC vulnerability).

Originality/value

This study contributes by advancing a more complete perspective on how a cross-functional team may contribute to its organization’s resilience. Specifically, the present research reveals how the benefits of a cross-functional team’s information scouting for dealing with SC disruptions are critically dependent upon internal conditions within the team, as well as external conditions related to its organization’s overall SC (i.e. beyond individual dyadic relationships).

中文翻译：

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在供应链中断期间提高跨职能团队的效率：信息侦察和内部整合的重要性

目的

组织越来越依赖跨职能团队来处理供应链 (SC) 中断。这些团队可以利用他们广泛的联系和专业知识来收集或侦察相关信息，使他们能够制定综合对策并提高组织的弹性。尽管具有潜力，但跨职能团队常常难以获得信息侦察的预期好处，以有效解决中断问题。通过借鉴群体信息处理理论，本研究旨在探索跨职能团队何时以及如何发挥信息侦察的全部潜力，以确保其组织的弹性。

设计/方法/途径

在真实的 SC 管理模拟中，从 80 个暴露于 SC 中断的跨职能团队收集了多源、多线人数据。

发现

结果表明，跨职能团队有效使用信息侦察以确保其组织弹性的能力取决于团队成员在内部共享信息和调整决策（即内部整合）的程度。研究结果进一步表明，当跨职能团队面临可能发生多个 SC 中断（即更高的 SC 脆弱性）的多变环境时，内部整合的这种调节作用得到加强。

原创性/价值

这项研究通过更全面地了解跨职能团队如何为其组织的弹性做出贡献而做出贡献。具体来说，目前的研究揭示了跨职能团队的信息侦察在处理 SC 中断方面的好处如何在很大程度上取决于团队内部条件，以及与其组织的整体 SC 相关的外部条件（即超越个人二元关系） .