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Emotions and client participation in jurisdictional contestation
Academy of Management Review ( IF 16.4 ) Pub Date : 2022-12-19 , DOI: 10.5465/amr.2020.0511
Mathieu Bouchard, Luciano Barin Cruz, Steve Maguire

We develop a model of how emotions shape the participation of professions’ clients in episodes of jurisdictional contestation. Our model begins with a framing contest between a social movement that disrupts a profession’s jurisdictional control and the profession that defends it. We theorize how, through adversarial framing efforts, the movement and profession each seek to evoke emotions in particular ways to shape the actions of clients in their favor. We then explore how the emotional resonance of this framing contest leads individual clients to support, to varying degrees, one or both contestants. We argue that clients experiencing different configurations of pride, anger, shame, and fear—or ambivalence when these emotions overlap in conflicting ways—enact one of five modes of participation. With this article, we contribute to the literature on professions by conceptualizing client participation in jurisdictional contestation across analytical levels; considering the role of a constellation of intertwined social emotions in this process; and introducing a typology of five modes of client participation in jurisdictional contestation. We develop our model by drawing on empirical examples from health-related professions, but we also discuss its generalizability to other work domains and stakeholders.

中文翻译:

管辖权争论中的情绪和客户参与

我们开发了一个模型,说明情绪如何影响专业客户参与管辖权争论的情节。我们的模型始于破坏职业管辖控制的社会运动与捍卫它的职业之间的框架竞赛。我们从理论上分析了运动和职业如何通过对抗性的框架努力,各自寻求以特定方式唤起情绪,以塑造对客户有利的行为。然后,我们探讨了这种框架竞赛的情感共鸣如何导致个体客户在不同程度上支持一个或两个参赛者。我们认为,来访者经历不同的骄傲、愤怒、羞耻和恐惧——或者当这些情绪以相互冲突的方式重叠时的矛盾心理——会形成五种参与模式中的一种。有了这篇文章,我们通过将客户参与跨分析级别的管辖权争论概念化,为专业文献做出贡献;考虑一系列交织在一起的社会情绪在这个过程中的作用;并介绍客户参与管辖权争论的五种模式类型。我们通过借鉴健康相关专业的经验示例来开发我们的模型,但我们也讨论了它对其他工作领域和利益相关者的普遍性。
更新日期:2022-12-19
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