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Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers
International Journal of Hospitality Management ( IF 11.7 ) Pub Date : 2022-12-05 , DOI: 10.1016/j.ijhm.2022.103408
Seerat Fatima, Muhammad Abbas, Muhammad Mubbashar Hassan

Although previous research has linked leadership, culture and work behaviors, scholars and practitioners lack an understanding of how servant leadership affects employees’ work meaningfulness, diversity-valuing behavior and community citizenship behavior by fostering an ideology-based culture within the hospitality sector. This study addressed these gaps by conducting a multi-level time-lagged field study among full-time employees and their supervisors (310 employees nested in 70 supervisors) working in a large hotel chain in Pakistan. The study examined the direct and indirect effects of supervisory-level servant leadership on individual-level meaningfulness, individual-level community citizenship behavior, and group-level diversity-valuing behavior through group-level ideology-based culture. The findings revealed that supervisors’ servant leadership style was positively related to ideology-based culture within each group. In addition, ideology-based culture was positively related to group’s diversity-valuing behavior as well as each member’s meaningfulness and community citizenship behavior. Finally, servant leadership had a positive indirect effect on all outcomes through ideology-based culture.



中文翻译:

仆人式领导、基于意识形态的文化和工作成果:酒店业员工的多层次调查

尽管之前的研究已将领导力、文化和工作行为联系起来,但学者和从业者缺乏对仆人式领导如何通过在酒店业培养一种基于意识形态的文化来影响员工的工作意义、重视多样性的行为和社区公民行为的理解。本研究通过对在巴基斯坦一家大型连锁酒店工作的全职员工及其主管(310 名员工嵌套在 70 名主管中)进行多层次的滞后实地研究来解决这些差距。该研究通过基于意识形态的群体层面文化,检验了监督级仆人式领导对个人层面意义、个人层面社区公民行为和群体层面多样性价值行为的直接和间接影响。研究结果表明,主管的仆人式领导风格与每个群体内基于意识形态的文化呈正相关。此外,基于意识形态的文化与群体的多样性价值行为以及每个成员的意义和社区公民行为正相关。最后,仆人式领导通过基于意识形态的文化对所有结果产生积极的间接影响。

更新日期:2022-12-08
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