Purpose

The purpose of this longitudinal study is to qualitatively investigate the role of the general managers (GMs) and senior managers (SMs) in strategic talent management (STM) in hotels during COVID-19. Using upper echelon theory and the dynamic attention-based view, this paper explores the role of upper echelon theory cognitive characteristics (orientation towards STM and decision-making approach) and three dynamic attention-based view attention dimensions (communication, resource attention to the HR function and new configurations of STM) in influencing STM.

Design/methodology/approach

This study uses semi-structured interviews with hotel GMs and SMs at two time points over the duration of COVID-19 in six hotels (family-owned, boutique and international hotel chain) located in Ireland, the UK, Germany, Singapore and India.

Findings

The findings of this study reveal that GMs and SMs across the different hotels differed in their orientation towards STM and their decision-making approaches and this influenced cognitive and resource attention to STM. GMs and SMs remained cognitively attentive to STM through their communications around STM, and they revealed resource attention through resources to the HR function and new configurations of STM practices during COVID-19. The authors identify three distinct configurations of STM practices in operation in hotels during COVID-19.

Practical implications

This study’s findings reveal important practice implications in that GMs and SMs have a key role to play in the implementation of STM and the need to reconfigure how STM is undertaken during the crisis. This contrasts with the more espoused role suggested for these talent actors in the literature.

Originality/value

The authors used a longitudinal qualitative research design to surface the dynamic role of GMs’ and SMs’ cognitive and resource attention to STM in hotels during COVID-19 and the key role that orientation towards STM and decision-making approach affected both cognitive and resource attention dimensions.

中文翻译：

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COVID-19 期间酒店的战略人才管理：高层和动态关注视角

目的

本纵向研究的目的是定性调查 COVID-19 期间总经理 (GM) 和高级经理 (SM) 在酒店战略人才管理 (STM) 中的作用。本文运用上层梯队理论和动态注意观，探讨了上层梯队理论认知特征（面向STM和决策方法的取向）和动态注意观的三个关注维度（沟通、对人力资源的资源关注）的作用。 STM 的功能和新配置）对 STM 的影响。

设计/方法论/途径

本研究在 COVID-19 期间的两个时间点对位于爱尔兰、英国、德国、新加坡和印度的六家酒店（家族酒店、精品酒店和国际连锁酒店）的酒店总经理和经理进行了半结构化访谈。

发现

本研究的结果表明，不同酒店的总经理和经理对 STM 的定位和决策方法不同，这影响了对 STM 的认知和资源关注。总经理和经理通过围绕 STM 的沟通，在认知上保持对 STM 的关注，并通过对人力资源职能的资源和 COVID-19 期间 STM 实践的新配置揭示了资源关注。作者确定了 COVID-19 期间酒店运营中 STM 实践的三种不同配置。

实际影响

这项研究的结果揭示了重要的实践意义，因为全球机制和安全机制在实施 STM 方面发挥着关键作用，并且需要重新配置危机期间如何实施 STM。这与文献中为这些才华横溢的演员建议的更受欢迎的角色形成鲜明对比。

原创性/价值

作者采用纵向定性研究设计，揭示了 COVID-19 期间酒店总经理和经理对 STM 的认知和资源关注的动态作用，以及对 STM 和决策方法的定位对认知和资源关注的关键作用方面。